Ellie's Cellar Opiniones 

136
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

While I was happy to get the products and to have them delivered, I had penned a short message in the “instructions” box which would have been clear to the recipient if it had been copied to the deliv... Ver más

Valorada con 5 estrellas sobre 5

After the disappointment of the courier breaking my bottles ordered twice, I rated the service one star. Since then the customer service I received has been first class, and I now realise that actuall... Ver más

Valorada con 5 estrellas sobre 5

I am a big fan of Ellie's Cellar. Their shop in Helensburgh is first class as is their on line ordering facility with local delivery as an option. I bought a large quantity of wine for a party in Oct... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had to make a last minute change to the delivery address for my order.. I emailed Danielle rather than call, as I live in Australia, and she organised the change with no issues at all.. she was so... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bebidas alcohólicas

Escrito por la empresa

We're a small, family ran business who specialise in Wine, Gin, Whisky and Craft Beer. We have 5 stores across Central Scotland including Alva, Dollar, Auchterarder, Crieff and Helensburgh. Local Delivery, UK Delivery & Collection in our stores is available.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

136 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,7

Todas las opiniones

(136)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

FIVE STARS every time

The only UK stockist of our favourite red wine! Always great pricing, always excellent service. It's just a shame the delivery firms keep dropping the boxes! I certainly can't give DHL five stars, but I CAN give Ellie's Cellar and Danielle at least FIVE STARS every time.

21 de agosto de 2025
Valorada con 1 estrellas sobre 5

Still haven't received the wine

Still haven't received the wine. It's been over a week. I waited in yesterday, having been advised of a delivery slot and the time passed and no delivery, no notification.
Today I received another notification from the courier company advising delivery today. No apology for yesterday or Wednesday's non delivery.
I have no hope of delivery today, being that he is only at 3 of 73. Not sure why you use such incompetent Courier's and why you would send me a review request, when I haven't even had the product.

6 de agosto de 2025
Valorada con 3 estrellas sobre 5

Disappointing mystery reds box.

Usual excellent delivery but the mystery reds box containing 8 bottles of low alcohol Italian wines (11%) was disappointing at best. Finding them thin and vinegary, I threw two bottles away after trying them.
No credit was offered for these but the remainder were readily exchanged for equivalent value of better wines at a fairly local shop.

22 de abril de 2025
Valorada con 5 estrellas sobre 5

So just placed my third order with…

So just placed my third order with Ellie's Cellar after discovering them at the end of last year. I had reason to call and speak to them before placing my order as I wanted to know if they six bottles of the drink I was ordering. The chap I spoke to was so friendly and polite, placed my order and it was here with in a few days. Same just before christmas, decided to stock up with a few more bottles and the service was swift and easy. The pricing is excellent, I have found savings on some products vs Tesco. Not to mention how well packaged the products arrived. This is one very happy customer.

7 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant company to deal with

Brilliant company to deal with. Exceptional service and quality products. Great delivery service once order is placed within 2 days.
No problem changing items wrongly delivered.
Good value

28 de marzo de 2025

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