While I was happy to get the products and to have them delivered, I had penned a short message in the “instructions” box which would have been clear to the recipient if it had been copied to the deliv... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
After the disappointment of the courier breaking my bottles ordered twice, I rated the service one star. Since then the customer service I received has been first class, and I now realise that actuall... Ver más
I am a big fan of Ellie's Cellar. Their shop in Helensburgh is first class as is their on line ordering facility with local delivery as an option. I bought a large quantity of wine for a party in Oct... Ver más
La empresa ha respondido
I had to make a last minute change to the delivery address for my order.. I emailed Danielle rather than call, as I live in Australia, and she organised the change with no issues at all.. she was so... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We're a small, family ran business who specialise in Wine, Gin, Whisky and Craft Beer. We have 5 stores across Central Scotland including Alva, Dollar, Auchterarder, Crieff and Helensburgh. Local Delivery, UK Delivery & Collection in our stores is available.
Información de contacto
25 Bridge Street, FK14 7DE, Dollar, Reino Unido
- 01259 740283
- elliescellardanielle@gmail.com
- elliescellar.com
4,7
Excelente
136 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very helpful friendly staff
25 de septiembre de 2024
Great selection and very prompt delivery
10 de septiembre de 2024
Luanne (sp?) was so lovely.
16 de junio de 2024
Big fan
I am a big fan of Ellie's Cellar. Their shop in Helensburgh is first class as is their on line ordering facility with local delivery as an option. I bought a large quantity of wine for a party in October and they made great recommendations on what to buy at a good price and Danielle even organised glass hire and delivery/collection. Great to buy local and they often have good deals on popular wines and spirits.
10 de junio de 2024
Respuesta de Ellie's Cellar
Hi Mairi, thank you so much for taking the time to leave a review - it's so appreciated! Thanks, Ellie
Great customer service!
I had to make a last minute change to the delivery address for my order.. I emailed Danielle rather than call, as I live in Australia, and she organised the change with no issues at all.. she was so helpful throughout the process and answered all my questions promptly which was much appreciated. I’ve used Ellie’s before and would highly recommended. Keep up the great service guys!
10 de junio de 2024
Respuesta de Ellie's Cellar
Hi Ginny, thank you so much for taking the time to leave a review - it's so appreciated and i'm glad your gift got there no problems! Thanks, Ellie
Although I received my order promptly
Although I received my order promptly, the item was not boxed as was implied on the website and my order confirmation. I emailed, but have received no response.
24 de abril de 2024
My order was delivered by dhl to the…
My order was delivered by dhl to the wrong address
and I’m still awaiting the goods I purchased for £65
24 de abril de 2024
Great online champagne retailer
16 de abril de 2024
very fast delivery
12 de abril de 2024
Respuesta de Ellie's Cellar
Thanks for taking the time to leave a review, it's much appreciated! Ellie
Respuesta de Ellie's Cellar
Thanks for taking the time to leave a review Nick, glad your wine was received quickly - hope it wasn't drunk as quick as the delivery! Elle
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.