While I was happy to get the products and to have them delivered, I had penned a short message in the “instructions” box which would have been clear to the recipient if it had been copied to the deliv... Ver más
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Consulta las opiniones de los clientes
After the disappointment of the courier breaking my bottles ordered twice, I rated the service one star. Since then the customer service I received has been first class, and I now realise that actuall... Ver más
I am a big fan of Ellie's Cellar. Their shop in Helensburgh is first class as is their on line ordering facility with local delivery as an option. I bought a large quantity of wine for a party in Oct... Ver más
La empresa ha respondido
I had to make a last minute change to the delivery address for my order.. I emailed Danielle rather than call, as I live in Australia, and she organised the change with no issues at all.. she was so... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We're a small, family ran business who specialise in Wine, Gin, Whisky and Craft Beer. We have 5 stores across Central Scotland including Alva, Dollar, Auchterarder, Crieff and Helensburgh. Local Delivery, UK Delivery & Collection in our stores is available.
Información de contacto
25 Bridge Street, FK14 7DE, Dollar, Reino Unido
- 01259 740283
- elliescellardanielle@gmail.com
- elliescellar.com
4,7
Excelente
136 opiniones
Invita a los clientes a opinar
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Respuesta de Ellie's Cellar
Hi Loraine, Sorry to hear your order didn't arrive on a specific date. I can't see any email from yourself to indicate the delivery didn't arrive? Could you please email your postcode and i'll look into it for you. Thanks, Ellie
Friendly staff & very helpful
7 de abril de 2024
Respuesta de Ellie's Cellar
Thanks for taking the time to leave a review! Always happy to hear :), Ellie
Great wines at a good price with lots…
Great wines at a good price with lots of selection to browse through, service always A1
5 de abril de 2024
Respuesta de Ellie's Cellar
Thanks for the great review Les, always a pleasure. Thanks, Ellie
Great value and very fast delivery
Great value and very fast delivery. Would definitely order from here again!
2 de abril de 2024
Respuesta de Ellie's Cellar
Thanks for taking the time to leave a review Simon! Much appreciated, Ellie
Respuesta de Ellie's Cellar
Thanks Richard, great to hear you were happy with the service and prices - hope you enjoyed your wine even more!
Customer service were very helpful
Customer service were very helpful, and delivery done with great care. Thanks for your help.
25 de marzo de 2024
Respuesta de Ellie's Cellar
Thanks Bryan for taking the time to leave such an excellent review, its appreciated! Ellie
Always very friendly
Always very friendly, helpful and knowledgeable. Highly recommend a visit.
23 de marzo de 2024
Respuesta de Ellie's Cellar
Hi Karl for taking the time to leave such a positive review! Hope you enjoyed the beers. Thanks, Ellie
The way online orders should work
The whole order process is quick and easy. There's really nothing to fault at all.
19 de marzo de 2024
Respuesta de Ellie's Cellar
Thanks for taking the time to leave such a positive review Stuart. Glad the collection order was quick and easy for you. Ellie
Respuesta de Ellie's Cellar
Thanks Janice - taking the time to leave a review is much appreciated! Ellie
Respuesta de Ellie's Cellar
Thanks Avril, taking the time to leave such a positive review is much appreciated! Ellie
Easy to navigate website
Easy to navigate website, good communication, nice easy collection from store.
20 de febrero de 2024
Respuesta de Ellie's Cellar
Thanks Niven, glad your collection was an easy process! Hope you enjoyed your Springbank! Thanks, Ellie
Great wine & a good company
Great wine & a good company. Wine delivered on time.
15 de febrero de 2024
Respuesta de Ellie's Cellar
Thanks for taking the time to leave a review Michelle. Much appreciated, Ellie
Very well wrapped and delivered with…
Very well wrapped and delivered with care.
15 de febrero de 2024
Respuesta de Ellie's Cellar
Thanks Paul! Your review is greatly appreciated. Thanks, Ellie
Where is my order and no reply to email…
Where is my order and no reply to email querying?
DPD say they have my parcel but that was last Tuesday. This is another Friday and no wine delivery. Pretty poor customer service.
Ordered 17th Jan and today is 9th Feb. 3 weeks!!
6 de febrero de 2024
Respuesta de Ellie's Cellar
Hi Eddie, apologies for the delay in your order - the first I knew of your delay was this morning when opening my emails to find an email you sent on the 10th. I've no emails in my inbox from yourself prior to this to notify us of the delay. If you check your inbox now, you will see a reply and course of action.
Thanks, and apologies again!
Ellie
Veery well packaged
Prompt delivery. Very well packaged. Would give it 5 star for these. A gift for my son so no idea of the taste so overall 3 stars.
6 de febrero de 2024
Respuesta de Ellie's Cellar
Thanks for the review Alexander! Hopefully your son enjoyed the wine!
Thanks
Ellie
Excellent!
The whole process of ordering the wine and getting it promptly delivered was excellent. Well packed too.
17 de enero de 2024
Respuesta de Ellie's Cellar
Thanks for taking the time to leave a review! Ellie xox
All good
Good local wine and spirit merchant - excellent selection, good prices, prompt and friendly service.
16 de enero de 2024
Respuesta de Ellie's Cellar
Thanks for taking the time to leave a review Roy. Ellie
The wine was exactly what we ordered…
The wine was exactly what we ordered although the delivery company took 2 days longer than the original delivery date.
6 de diciembre de 2023
Respuesta de Ellie's Cellar
Hi Helen, Thanks for taking the time to leave a review. Apologies the delivery took a little longer than usual. Thanks Ellie
Respuesta de Ellie's Cellar
Thanks for taking the time to leave a review Kathleen! Ellie
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