We had a slight problem with the fitting of the legs on our new chair. After advising the furniture supplier about the problem we were given a date when a technician would visit. He came punctually, q... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Emmiera Group have provided a first class service .I am speaking from experience .My sofa had a leaning fault .From first contacting the group everything was done in a matter of days .I received regul... Ver más
La empresa ha respondido
I had a fauty sofa from Paltronas sofa, damaged in delivery. Emmiera were instructed to attend to replace the faulty part. Company are super professional, prompt, keep you in the loop all the wa... Ver más
La empresa ha respondido
Very positive experience. Booking and rebooking was easy. Even when I needed to rebook on the day. Quality seems really good (although I’ve just got it repaired). Perhaps, it’s not that it could not b... Ver más
Información sobre la empresa
Escrito por la empresa
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Información de contacto
Reino Unido
- emmieragroup.com
4,6
Excelente
11 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
First class service
This was a first class service from beginning to end.
They kept me updated throughout and I never had to chase them for information.
Our fabric was discontinued but they found a perfect match.
The technicians who came to our home were polite and friendly and worked solidly to get the job done, leaving our home as they found it.
I can’t thank this company enough and would definitely recommend them.
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Wow!
We are absolutely blown away by your feedback and cannot tell you how much we appreciate it.
Our technicians will be thrilled and in fact it will make their day; thank you for spreading a little happiness!
It was our pleasure to be of service and our aim of 100% customer satisfaction has clearly been achieved.
Have a terrific Thursday!
We had a problem with our chair Emmiera…
We had a problem with our chair Emmiera were asked to come out and investigate
They found it was a manufacturer fault and a new cushion seat pad was ordered
They came back out today to fit the new seat pad the technician was very courteous and totally respected our home he had good banter and did a great job we are very happy with the outcome and would definitely recommend Emmiera
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind and detailed feedback.
We are delighted to hear that the issue with your chair was identified and resolved to your satisfaction. It’s especially great to know that our technician provided a courteous and professional service, while also making the experience a pleasant one.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We will be sure to pass your feedback on to the technician involved.
Have a lovely Afternoon!
Absolutely amazing service
Absolutely amazing service. From reporting our issue to the supplier to getting our visit today. Tom was so kind, professional & personable.
Totally respectful of our home. Our issue sorted so quickly .
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your wonderful feedback.
We are delighted to hear that you had such a positive experience from start to finish and that your issue was resolved quickly. It’s especially great to know that Tom was kind, professional, and respectful in your home This is exactly the level of service we strive to provide.
Your comments mean a great deal to us, and we will be sure to pass your kind words on to Tom.
Thank you again for taking the time to share your experience.
Have a lovely Afternoon!
Technician Mark
Our technician Mark was excellent in all areas and we would highly recommend him.
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are delighted to hear that Mark provided an excellent service and made such a positive impression. Your recommendation means a great deal to us, and we will be sure to pass your comments on to him.
Thank you again for taking the time to share your experience.
Have a lovely day!
Fixing of Table and sofa
We have had a technician out to us twice now - once for a misaligned table and most recently for issues with a new sofa. Everything was sorted to our full satisfaction and the service and attitude of the technician was first class and couldn't be faulted.
7 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are delighted to hear that both issues were resolved to your full satisfaction and that you received a high standard of service on each visit. It’s especially great to know that our technician’s attitude and professionalism made such a positive impression.
Your comments are truly appreciated, and we will be sure to share them with the technician involved.
Thank you again for taking the time to share your experience.
Have a lovely Afternoon!
Very professional service
From the start right to the end. The service we received was very professional and prompt.
7 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We are very pleased to hear that you found our service professional and prompt from start to finish. Your comments are greatly appreciated and will be shared with the team.
Thank you again for taking the time to share your experience.
Have a great day!
Armchair recovered
The man that came and recovered my chair was very well mannered courteous and polite. It's nice to see that some people still have great customer service skills. When he finished he made sure it was left clean and tidy
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are delighted to hear that you were pleased with the service provided and that our technician was courteous, polite, and professional throughout. It’s especially great to know that the work was completed to a high standard and left clean and tidy.
Your comments mean a lot to us, and we will be sure to pass this on to the technician involved.
Thank you again for taking the time to share your experience.
Have a lovely Afternoon!
Great service
Acted quickly on my problem and communication was excellent.The guy that visited was lovely.
7 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are delighted to hear that you were happy with the service and that the issue was resolved quickly. It is great to know that our technician made a positive impression as well. We will be sure to pass your comments on to him.
We really appreciate you taking the time to share your experience.
Have a lovely Afternoon!
Kieran knew what to look for
Kieran knew what to look for. Explained what he was going to do, as he carried out his work. Very punctual, polite and helpful.
26 de marzo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback. We’re really pleased to hear you were happy with the service provided by our technician — we’ll be sure to pass this on to them.
Prompt and professional
Arrived within the time window, no fuss and the polite engineer sorted the problem with little fuss.
2 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thanks so much for the great review! We’re happy everything went smoothly for you.
Emmiera Did not give me 1hr slot for…
Emmiera Did not give me 1hr slot for the engineer to come the next day. Wasted my whole day 8am to 6pm. Very Poor.
But repair man did a good job.
31 de marzo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your positive words regarding our technician.
We must apologise that a time slot for the technician's estimated arrival was not automatically generated.
This matter is being addressed internally.
The engineer arrived within the…
The engineer arrived within the allocated time and couldn't be anymore courteous explaining everything and the repairing and replacing the paty that was faulty.
Cleaning up and desposing of the faulty part.
Many thanks for such a quick service and response
2 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thanks for taking the time to leave a positive review. It’s great to hear our technician made such a good impression during your visit.
Respuesta de Emmiera Group
We’re so glad to hear you were happy with our service. Thanks for your kind words — they mean a lot to the whole team.
Rise & recliner chair
Chair was repaired very quickly great service
2 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
We appreciate your feedback and are glad your experience met your expectations.
Recently had a guy out to look at our…
Recently had a guy out to look at our recliner and he was the nicest most helpful man and top service from him, nice to meet someone who’s happy and helpful
2 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your lovely review. We’ll make sure your positive comments are shared with the technician involved.
Great service and repair
Service and profssionalim of the technician was outstanding. I would definitely recommend them based on my experience. From the first contact with the comany to the completion of the repair was easy and well communicated.
2 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
We appreciate your feedback and are delighted to hear our technician delivered a positive experience. Your comments mean a lot to us.
Overall a disappointing experience due…
Overall a disappointing experience due to the lack of empathy from the central office. No one showed any sign of caring about the customers problem. The favourite word was can’t.
The technicians who called were friendly, helpful and very efficient. Both explained the situation clearly and calmly. The required repair was quickly and efficiently carried out. No mess or debris left behind after the repair/replacement was completed. If only the calls had not been changed several times, creating major inconvenience, we would have been scoring 5 stars all round
1 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your valuable feedback.
We are sorry that your overall experience was disappointing.
It would never be our intention to upset or inconvenience a customer and while it may seem like an 'old chestnut', unfortunately, we have no control over members of staff being ill.
We completely understand how frustrating the cancellations of your appointments were and our aim is to attend every single one.
The issue has now been resolved however we are sorry that you feel our staff were not very empathetic when contacting you.
All staff are expected to be professional, polite, and friendly and anything less would not be acceptable.
Fast and friendly
Turned up during the allocated time window, was very respectful and friendly whilst completing the repair in a very good time,
Guy was spot on
27 de marzo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback!
We are pleased to hear our technician was respectful, friendly, and efficient. It’s great to know the repair was completed within the expected time.
Your feedback is appreciated.
Have a lovey Afternoon!
The technician who came was very polite…
The technician who came was very polite and attended to our sofa problem without any fuss. We were very impressed with the service so well done 👍
1 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your lovely feedback!
We are delighted to hear that our technician was polite and handled your sofa issue smoothly. We’ll be sure to pass on your kind words.
Have a great day!
not fully charged!
Purchased a leather rechargeable recliner chair, waited 12 weeks for delivery, the chair was already charged at delivery date. When it was time to recharge the interior battery pack, the charging lead did not fit the chair!
contacted customer service and was directed to complete a long form which had to include six photographs all uploaded individually which proved challenging! took two days to complete the frustrating form. However once submitted received an automated reply to choose an appointment for an engineer/technician to attend and rectify the issue.
The Technician was very polite, removed their shoes having consideration for my flooring.
The issue was resolved after a few attempts to alter the charging lead making it fit the chair port.
Thankfully I did not have to wait for a replacement via parcel post, having returned earlier to the supplier in order to borrow and test a lead from the store to verify that the supplied one was faulty.
Thanks to the store assistants at SCS Cortonwood, Rotherham, together with Emmiera technician we are now fully reclining in our chair.
30 de marzo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to leave feedback.
We can see that we were notified by your retailer of the issue with your recliner and were able to get out to you within a week.
It is lovely to hear that our technician was polite, capable, and respectful of you and your property, and managed to resolve the issue with the recliner.
It appears we have done everything that we possibly could and are interested in how you feel we could have improved your experience of our services.
Please note that we do not manufacture nor sell furniture and have no control over how long it took for the chair to arrive with you.
We are glad everything is now to your satisfaction and would like to wish you a wonderful Easter weekend.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.