We had a slight problem with the fitting of the legs on our new chair. After advising the furniture supplier about the problem we were given a date when a technician would visit. He came punctually, q... Ver más
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Consulta las opiniones de los clientes
Emmiera Group have provided a first class service .I am speaking from experience .My sofa had a leaning fault .From first contacting the group everything was done in a matter of days .I received regul... Ver más
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I had a fauty sofa from Paltronas sofa, damaged in delivery. Emmiera were instructed to attend to replace the faulty part. Company are super professional, prompt, keep you in the loop all the wa... Ver más
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A technician come to fix sofa on 2 separate occasions both asked what needed doing? First tec was only given 80 mins to fix faulty lumber heat but company didn’t tell him the interiors needed to be... Ver más
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Información sobre la empresa
Escrito por la empresa
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Información de contacto
Reino Unido
- emmieragroup.com
4,6
Excelente
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Dont waste your money!
After they cancelled 2 appt last min,making me take time off work!
They finally turned up workers very polite, wanted stains removed from sofa they had a hand held shark cleaner which i have the same! Thought it would be something more industrial! I could have done the exact same job without wasting time taking time off work..
Overall outcome not impressed at all
What a waste of money having this insurance!
13 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating the late cancellations and time taken off work must have been. That is certainly not the level of service we aim to provide, and we appreciate you highlighting this.
We’re pleased to hear that our technicians were polite on the day, but we’re sorry that the outcome did not meet your expectations. Our upholstery cleaning and stain‑removal services are carried out using manufacturer‑approved methods and equipment that are safe for domestic fabrics. In some cases, this can involve portable specialist equipment rather than large industrial machinery, as using unsuitable equipment may risk damage to the upholstery. However, we understand that this may not have aligned with what you were expecting from the visit.
Your comments regarding appointment handling and overall value are taken seriously. We will be reviewing this feedback internally as reliability and customer confidence are extremely important to us.
We’re sorry that this experience has left you feeling disappointed with the service and your insurance cover. If you would like us to review your case further or discuss your concerns in more detail, we would welcome the opportunity to do so.
Thank you again for your feedback.
The Emmiera Group Team
polite, professional and efficient.
Would have preferred an earlier more timely attendance however once in attendance the technician was polite, professional and efficient.
23 de marzo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback.
We are sorry the attendance was not as early as you would have preferred, but we’re pleased to hear the technician was polite, professional, and efficient once on site.
Your comments are appreciated and will be shared with the team.
Have a lovely Afternoon!
So pleased this service was offered
So pleased this service was offered. The company kept in touch so well leading to the appointment and it all went ahead to perfection
9 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your lovely feedback.
We are so pleased to hear you were happy with the service and communication leading up to the appointment, and that everything went ahead smoothly. We really appreciate you taking the time to share your experience.
Have a lovely Afternoon!
Outstanding service and quality…
Outstanding service and quality workmanship. Only issue was waiting for spare parts for over 4 weeks from a different company.
9 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback.
We are really pleased to hear you were happy with the service and workmanship. We’re sorry for the delay in waiting for spare parts from the supplier and appreciate your patience. Your comments will be passed on to the relevant team.
Have a lovely Afternoon!
My updated review for Emmiera
This is my second review for Emmiera after my 1* last visit review
The technician today was extremely helpful polite, courteous and tidy he carried out my repair professionally and went above and beyond and repaired and reinforced the front structure of my sofa and I am very happy with the result. I would have given 5* only I have just read the reply to my last review from Emmiera where I said "the wood may or could have been faulty"
(the sofa is 4 yrs old with a 20 year structural guarantee) It has been well looked after and it was only a slight bow in the front which wasn't noticeable until we heard the creak, when my husband knelt on it to get the remote control from a side table, certainly I didn't think this was accidental damage in the home as your first technician said it was! but we have to agree to disagree! but then your reply was "there was no knot in the wood where the crack appeared " I have a photograph from yesterday when the sofa was stripped back to be repaired if you would like me to send you, it's of the wood cracked just a few centimeters from a Knot in the wood the same front piece of wood thats cracked. I'm certain over time and in heated homes wooden structures can dry out so it could affect wear over time... It's a pity it cannot be uploaded onto here.
But at end of the day I am very happy with my repair and the very polite technician who attended my home yesterday Thankyou.
9 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you, Karen, for taking the time to update your review and for sharing such a detailed account of your experience.
We’re genuinely pleased to hear that your recent visit left you feeling much happier and that the technician provided a professional, courteous, and thorough service. Going above and beyond to ensure repairs are completed to a high standard is exactly what we strive for, so it’s reassuring to know the reinforcement work carried out has left you satisfied with the result.
We do understand your frustration regarding the differing opinions from your previous visit. Mattress and furniture assessments are carried out in line with the information and evidence available at the time, and sometimes conclusions can differ depending on visibility and findings during inspection versus repair. We appreciate you sharing your further observations and photographs, and we’re sorry if our earlier response caused any upset. Your feedback has been noted, as it helps us review how we communicate these decisions more clearly and sensitively.
Most importantly, we’re pleased that the repair has now been completed to your satisfaction and that the technician made such a positive impression during his visit.
Thank you again for updating your review and for giving us the opportunity to put things right.
The Emmiera Group Team
Prompt repair service
Prompt, polite and carried out repair to my satisfaction
10 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback.
We are pleased to hear the repair was completed promptly and politely, and that you’re satisfied with the service. We appreciate you taking the time to share your experience.
Have a lovely Afternoon!
Very pleased
Technician arrived within the specified time window. Very friendly, polite and professional. Quickly identified the issue with the sofa. Repair was done and a couple of other issues were also rectified. Very pleased with the service.
9 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We are really pleased to hear the technician arrived on time, was friendly and professional, and quickly resolved the issue with your sofa. It’s great to know the additional issues were also taken care of and that you’re very pleased with the service. We appreciate you taking the time to share your experience.
Have a lovely Afternoon!
Appreciated
Grateful to the 2 lads who fixed 2 seater power recliner from the mistake delivery firm made when assembling and left not working , thankyou
9 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are very pleased to hear that the team were able to resolve the issue with your 2-seater power recliner and put right the problem caused during the initial assembly.
Your kind words will be passed on to the technicians involved. They will be grateful for your appreciation.
If there is anything else we can assist you with, please don’t hesitate to get in touch.
Have a lovely Weekend!
Very helpful and considerate
Very helpful and considerate, appointment arranged promptly and work completed by efficient tidy colleague.
9 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you found the service helpful and considerate, and that the appointment was arranged promptly. It’s also great to know the work was completed efficiently and tidily by our colleague.
Your kind comments are very much appreciated and will be shared with the team.
Have a lovely Weekend!
Great job Stephen
Stephen did my service, he was polite and knowledgeable. Thank you.
9 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are very pleased to hear that Stephen provided a polite and knowledgeable service. We will be sure to pass your kind comments on to him, as it will be greatly appreciated.
If there is anything else we can assist you with, please don’t hesitate to get in touch.
Have a lovely Weekend!
Very happy with Serjo who attended and…
Very happy with Serjo who attended and changed the fabric on the sofa. He throughly checked the form to ensure that it was not damaged. He confirmed my view that it was the actual fabric. A new sofa 3 weeks old should not start to show deep creases. DFS did not agree with me and said it was natural and I should “manipulate “ the fabric creases each day to smooth them out. The issue was on one particular place. I have always purchased sofas from DFS, but this time very disappointed with them.
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback.
We are pleased to hear Serjo was helpful and carried out a thorough inspection of your sofa.
We are sorry to hear about your disappointment with the fabric and the advice you received from DFS. Your comments will be passed on to the relevant team.
Have a lovely Afternoon!
ZERO INTEGRITY, ZERO INTEREST IN CUSTOMER CARE
The Emmiera Group technician was sent to inspect and possibly fix ScS sofa (ScS - another "great" customer service bunch). The person came over, checked the furniture and rightly concluded the manufacturing fault which he was unable to fix. Fair enough. However, after his visit I have not heard anything neither from Emmiera Group nor the ScS. Few weeks passed, so I contacted both companies. ScS said the technician FIXED the problem (he certainly did not, so HE LIED IN HIS REPORT) and closed the case. Emmiera when asked about the issue washed their hands and directed me to the ScS, despite their employee NOT DOING HIS JOB and PRODUCING FALSE REPORT. Absolute joke of customer service.
9 de marzo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback. We’re very sorry to hear how frustrating this experience has been for you, and we do understand your disappointment.
To clarify our role, Emmiera Group are appointed by retailers to carry out independent inspections and, where possible, repairs based on the information available at the time of the visit. Following an inspection, a detailed report is submitted to the retailer (in this case, ScS), who then make the final decision on how to proceed with the claim. We are not involved in the case handling or outcome once that report has been submitted.
We want to be absolutely clear that our technicians do not deliberately misreport outcomes. If a repair is not carried out, this should be accurately reflected in the report provided. If you believe there is a discrepancy between what occurred during the visit and what has been recorded or relayed to you, this is something we take seriously and would want the opportunity to review.
We would genuinely welcome you contacting our customer care team directly with your job reference so we can investigate the report submitted and liaise further where appropriate. While the retailer does ultimately control the case, we are always willing to review concerns regarding our inspection process or documentation.
We’re sorry this situation has left you feeling let down, and we appreciate your feedback as it helps us ensure our service and communication remain transparent and accurate.
The Emmiera Group Team
Very nice considerate technician
Very nice considerate technician, on time, called me when on his way, knew what he was doing, efficient, used padded cloths to protect my furniture, just excellent all round.
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for taking the time to share your feedback.
We are delighted to hear about your positive experience with our technician. It’s great to know they kept you informed, arrived on time, and carried out the work efficiently while taking care to protect your furniture.
Your kind comments are truly appreciated and will be passed on to the technician involved. Feedback like this means a great deal to us.
Have a lovely Weekend!
Repaired my occasional table
Repaired my occasional table, can't tell it was damaged. Repair man very pleasant. A very good result, extremely satisfied.
13 de marzo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are delighted to hear that the repair to your occasional table was completed to such a high standard and that you’re extremely satisfied with the result. It’s also great to know that our technician was pleasant and provided a positive experience.
Your comments are greatly appreciated, and we will be sure to share them with the technician involved.
Have a lovely Afternoon!
The technician was very helpful and…
The technician was very helpful and took about 45 mins to repair both arm rests on sofa. The technician gave me a few tips regarding maintaining the arm pads in good condition.
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for sharing your valuable feedback.
We are pleased that our expert technician resolved the issues with your sofa and did so in a timely manner.
If you have any suggestions on how we could have improved your experience, we would love to hear from you!
First class service
This was a first class service from beginning to end.
They kept me updated throughout and I never had to chase them for information.
Our fabric was discontinued but they found a perfect match.
The technicians who came to our home were polite and friendly and worked solidly to get the job done, leaving our home as they found it.
I can’t thank this company enough and would definitely recommend them.
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Wow!
We are absolutely blown away by your feedback and cannot tell you how much we appreciate it.
Our technicians will be thrilled and in fact it will make their day; thank you for spreading a little happiness!
It was our pleasure to be of service and our aim of 100% customer satisfaction has clearly been achieved.
Have a terrific Thursday!
We had a problem with our chair Emmiera…
We had a problem with our chair Emmiera were asked to come out and investigate
They found it was a manufacturer fault and a new cushion seat pad was ordered
They came back out today to fit the new seat pad the technician was very courteous and totally respected our home he had good banter and did a great job we are very happy with the outcome and would definitely recommend Emmiera
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind and detailed feedback.
We are delighted to hear that the issue with your chair was identified and resolved to your satisfaction. It’s especially great to know that our technician provided a courteous and professional service, while also making the experience a pleasant one.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We will be sure to pass your feedback on to the technician involved.
Have a lovely Afternoon!
Absolutely amazing service
Absolutely amazing service. From reporting our issue to the supplier to getting our visit today. Tom was so kind, professional & personable.
Totally respectful of our home. Our issue sorted so quickly .
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your wonderful feedback.
We are delighted to hear that you had such a positive experience from start to finish and that your issue was resolved quickly. It’s especially great to know that Tom was kind, professional, and respectful in your home This is exactly the level of service we strive to provide.
Your comments mean a great deal to us, and we will be sure to pass your kind words on to Tom.
Thank you again for taking the time to share your experience.
Have a lovely Afternoon!
Technician Mark
Our technician Mark was excellent in all areas and we would highly recommend him.
8 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are delighted to hear that Mark provided an excellent service and made such a positive impression. Your recommendation means a great deal to us, and we will be sure to pass your comments on to him.
Thank you again for taking the time to share your experience.
Have a lovely day!
Fixing of Table and sofa
We have had a technician out to us twice now - once for a misaligned table and most recently for issues with a new sofa. Everything was sorted to our full satisfaction and the service and attitude of the technician was first class and couldn't be faulted.
7 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are delighted to hear that both issues were resolved to your full satisfaction and that you received a high standard of service on each visit. It’s especially great to know that our technician’s attitude and professionalism made such a positive impression.
Your comments are truly appreciated, and we will be sure to share them with the technician involved.
Thank you again for taking the time to share your experience.
Have a lovely Afternoon!
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