Emmiera Group Opiniones 10.919

We purchased a pair of expensive leather swivel manual recliner chairs with wooden bases and frames. Disappointingly, they arrived with the woodwork a different colour than ordered so we reordered and received the correct coloured woodwork.

Brian from Emmiera arrived to fit the replacement woodwork. He'd phoned beforehand and arrived at his stated time. He got to work straightaway on our chairs but after some time it seemed he was having trouble dismantling the seats from the wooden frames.

It transpired that the threads in the internal fixings inside one of the chairs had been stripped during manufacture meaning he was unable to remove the bolts necessary to separate the chair and mechanism from the frame. He ended up having a much more complicated job to do than any of us realised.

However, Brian persevered and successfully fitted the two new wooden frames after much extra work and our chairs now look fantastic! Thank you so much Brian!

The Engineer was very pleasant and knowledgeable.
He respected my home and helped putting the furniture back.
Very pleased.

Following a delivery of new reclining furniture I made contact via the supplier to checkout some minor malfunction. Dave the furniture technician arrived from Emmiera Group and made adjustments which removed an annoying creak and also some alignment issues.
Knowledgable, very efficient and courteous.

The customer service I received today was brilliant,the technician who came was very helpful, friendly and answered all my questions,he solved my problem straight away,I’m sorry I didn’t get his name to mention him personally
Thank you fantastic service

Emmiera Group have provided a first class service .I am speaking from experience .My sofa had a leaning fault .From first contacting the group everything was done in a matter of days .I received regular e - mail contact right upto the time of visit.Great, friendly ,Knowledgeable, gentleman engineer ,soon fixed it ! Thankyou .

I had a fauty sofa from Paltronas sofa, damaged in delivery.
Emmiera were instructed to attend to replace the faulty part.
Company are super professional, prompt, keep you in the loop all the way.
Engineer attended today, kept me in loop when he would be here, frame replaced, all clean and tidy, put the frame together so I could dispose off.

Great company, highly recommend. 🙏

Really great experiance from start to finish, very professional service, great communication, if only more companies provided this service.
Very satisfied.

The engineer was very knowledgeable and worked well to correct the fault with our new 2 seater settee.
He explained what he had done to improve the working of the recliner.
I was very happy with the service.

Michael our technician was very good. Took his time and explained what he had done to the suite. Professional service ☺️

Had the technician come out, he turned up at the arranged time, he was friendly, helpful and knowledgeable about the the problem with my sofa, had a few suggestions and if doesn’t work to get back in touch with them

Great company the technicians are brilliant
Thanks for a great service

We had a technician send out to us from Emmiera Group after having a new oak table delivered, there were some marks we were not happy about, having them come to look to see if it could be repaired without us waiting for a new replacement table was one of several options we were given. Got to say the guy that came did a great job and was extremely pleasant and professional.

The technition was friendly, polite and knowledgable, giving us ongoing tips for the future upkeep of our leather sofa and chairs.

Service was very good very promt and came on time very happy with their service.

I would not recommend Emmiera Group as a company. There seems to be very little flexibility when it comes to arranging appointment dates or times, contacting the technician directly, or agreeing on a suitable time slot that accommodates ours or customers’ schedules.

The company provided its own time window, and the technician arrived at 7:30am, which was highly inconvenient for us as we had other commitments to manage around that time.

Although the fault with my furniture has been repaired, I am not confident that it is a permanent solution. Based on our previous experience with the same issue, it appears to be a recurring problem.

Harry arrived on time, was courteous, professional and efficient. We were very happy with the repair - thank you!

From me matz catford London
Superb work from Michael
So polite,got my recliner up working again.
Excellent job.
10/10 five ⭐⭐⭐⭐⭐
I'm an extremely happy customer
Appreciate you
Made my day

A technician come to fix sofa on 2 separate occasions both asked what needed doing?
First tec was only given 80 mins to fix faulty lumber heat but company didn’t tell him the interiors needed to be replaced so had to rebook. Second technician came at about 3.30pm and did not have enough time to do the job so again had to rebook another appointment, this all takes time as you have to wait for report to go back to furniture company.
I really think people that book these appointments need to have a better idea of the time each job takes and not leave customers disappointed. Apart from that the technicians that come to do jobs very pleasant polite.

The man that came was very professional and fixed the problem quickly. He was very knowledgeable about the furniture and gave me some tips.

The technician who came was on time very professional efficient and polite and rectified the fault with our recliner sofa. Thank you