Ordered a bedding set. Initially customer service was great. One item was out of stock so they replaced with a comparable item and added some freebies. Bedding arrived and duvet cover has a sm... Ver más
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Consulta las opiniones de los clientes
The bedding I ordered was much more shiny and thin than I thought it would be from the description. I decided to send it back for a refund. Firstly, they charge you a processing fee for a refund and t... Ver más
I've bought eucalyptus sheets and pillowcases from Ethical Bedding in the past and love them so much for their high quality and silky soft feel. This time I bought more pillowcases because they ar... Ver más
I am a fussy pillow snob and get very hot in bed, I've had feather / foam/ microfibre but I'm never satisfied ....until now. I have had another brand eucalyptus pillow cases which are good BUT the E... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa de cama
- Tienda de colchones
- Tienda de muebles para dormitorio
- Tienda de artículos para el hogar
- Colchonería
Escrito por la empresa
Designed to be more than just luxurious and more than just sustainable. Our luxury bedding and sleep products create a feeling of wellness whilst helping the natural world thrive. Eucalyptus silk is our speciality which has all benefits of silk for your skin and hair, but is easier to care for and cruelty free. Our range includes fitted sheets, flat sheets, duvet covers, pillowcases, bedding bundles, duvets, pillows, blankets, throws, mattresses, recovery/pregnancy pillows, pyjamas, loungewear, natural home fragrances and scented candles. We specialise in innovative textiles such as eucalyptus and bamboo, which are designed by sleep experts to specifically create the most scientifically sophisticated sleep products. We are an award-winning BCorp and donate at least 1% of our revenue to global sustainability initiatives. You can find out more about us here: https://ethicalbedding.com/pages/about-ethical-bedding
Información de contacto
124 City Road, EC1V 2NX, London, Reino Unido
- james@ethicalbedding.com
- ethicalbedding.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 23% de las opiniones negativas
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Very decent company that dealt with my…
Very decent company that dealt with my query quickly, and resolved it
Thank you

Respuesta de Ethical Bedding
I've been waiting over a year now for a…
I've been waiting over a year now for a replacement pillows and covers!
The majority of my emails are ignored and the company is difficult to contact hence my poor review.
Very bad customer service!!
Beautiful Quality & Exceptional Experience
I cannot tell you how beautiful this bedding is—both in design and quality. Not only is it visually stunning, but it’s also incredibly easy to maintain. From the moment it arrived, every detail reflected the brand’s ethical values, from the sustainable packaging to the thoughtful messaging behind the company.
The ordering process was seamless, delivery was prompt and well-handled, and the packaging was both elegant and environmentally conscious. The follow-up communication with additional product care information made it one of the best shopping experiences I’ve had.
An exceptional brand that delivers on both quality and sustainability—highly recommended.

Respuesta de Ethical Bedding
Wonderful sustainable bedding, friendly small business
I shopped around for the most sustainable bedding and I love the eucalyptus silk bedding I got from Ethical Bedding. I wish I'd found It before all those hot flushes!!
It is quite expensive but if you wait a while, there are occasionally considerable reductions as stock is turned over. In fact I just bought a flat sheet significantly cheaper than fitted, and will fit it myself (no problem with a sewing machine and decades of experience).
There have been a couple of glitches when ordered products were not immediately available (e.g. delayed on a boat at the Suez Canal), but I was offered the choice of cancelling or getting another hefty discount. I chose the latter and hung in there, and it eventually arrived.
Having run a small business myself, I understand when responses may not always be as prompt as we have come to expect these days. That's what you get with a small ethical business run by real people who value their staff.

Respuesta de Ethical Bedding
Love my eucalyptus silk pillowcases
Love my eucalyptus silk pillowcases! Had a great (and cool) nights sleep on them. Fast delivery and a free tote which is great quality. Everyone should support this company - they’re doing amazing things.

Respuesta de Ethical Bedding
"Beautiful blue" silk pillow cases…
The "beautiful blue" silk pillow cases arrived well packaged and looked good, I bought at a very special offer price.
I am disappointed at how quickly the silk has creased. That said they do the job they were bought for and protect my delicate skin and hair when sleeping.

Respuesta de Ethical Bedding
Not warm... zero tog rating.
My review is for the navy bottle blanket/quilt, which I've owned for 6mths now. I've placed reviews on the ethical bedding website but they haven't been published for some reason?
I've owned the blanket which is actually a quilt for 6mths now.
The only thing good about it is it's size.
It doesn't weigh anything at all and won't keep you warm. All the tiny white fibres have come through to the surface... And the navy has faded to a dirty dull blue.
Grossly overpriced and not fit for purpose.
Love this bedding
Love this bedding. You pay for what you get. It’s like sleeping on a cloud. The bedding is cool on touch but warm and cosy, so I’ve bought more

Respuesta de Ethical Bedding
I ordered the soft/medium bamboo…
I ordered the soft/medium bamboo pillows in June, and due to a supply issue the pillows took longer than first thought to arrive. I was kept up to date with delivery and given a £20 voucher too. Once the pillows eventually arrived they were a perfect addition to my medium/firm bamboo pillow. Both are absolutely amazing to sleep on, the soft one is like a squishy mash mellow and the firm ones are a soft cloud. Both are amazing 🤩.

Respuesta de Ethical Bedding
Missing order
Like previous customers have mentioned, I’ve received frequent emails asking if I’m sleeping well with my new product, but still no sign of it! Have had 2 follow-up emails advising that dispatch was delayed, but both those deadlines have been missed.
These are expensive products and customer service should be a lot better. Still don’t know if I’m going to receive the order I placed on 12th December…
Brilliant silk eye mask
Really lovely silk eye mask which is very comfortable to wear and blocks out the light 100%

Respuesta de Ethical Bedding
Zero customer service and faulty product…
Zero customer service and response to emails. My disabled daughter bought another set of bedding and the bedding went bobbly after 1 wash. I emailed to enquire what has happened as its expensive stuff and she has a sensory disorder which now renders her almost brand new expensive bedding almost useless to her. Really sad they cannot be bothered to respond in any way to help resolve this.
Great experience, will buy again
I bought bedsheets and a sleeping mask, all excellent products, soft and luxurious. I'm always looking for more ethical options and given the great experience I had with the website, delivery etc. I will definitely be making more purchases!

Respuesta de Ethical Bedding
I didn’t get part of my order and NO REFUND
I didn’t get part of my order: some arrived, but not the rest. Emailed twice and no reply.
Requested a refund : no reply
Plenty of emails from marketing about how happy I should be with my new products.
But no CUSTOMER SERVICE whatsoever
DO NOT USE!
Delighted - suits my head and my body
Appreciated being able to purchase bedding that feels good to my principles and my body.
The customer service leaves a lot to be…
The customer service leaves a lot to be desired. I have emailed twice about returning an item I ordered incorrectly in order to swap it and have not had a response.

Respuesta de Ethical Bedding
Duvet and pillow cases - Love them
I have just put onto our bed the new duvet and we love it. It feels wonderful and light but still warm and cosy and the fabric the exterior is made from is so soft it feels like silk. I then sent for two pillowcases and they are exactly the same and feel like silk against my face when I am in bed - a wonderful product

Respuesta de Ethical Bedding
Nothing else will do!
So soft on the bed and also on the planet! I have now been back for more three times! Nothing else will do.

Respuesta de Ethical Bedding
Lied About Certifications
Lied about being certified by the Vegan Society and PETA. Their products used 'peace silk' which is also not vegan.
They are amounting a substantial amount of evidence of 'greenwashing' - as shown by the continual abuse of vegan charities' trademarks.
I would question the integrity and validity of their other claims - and any trademark or certification they claim to have until proof is provided for those too.
I am currently awaiting a response from regulatory bodies regarding the misuse of charity certificates and trademarks.
I am an advocate for companies that prioritise ethical and sustainable products, recognising that it is commendable when a business places the planet above profit.
I was initially heartened to see numerous certifications such as B-Corp status and ‘1% For The Planet’ on Ethical Bedding’s website, including the Vegan Society trademark.
However, upon discovering that Ethical Bedding utilised silk—a material contrary to vegan principles—I reached out to the Vegan Society for clarification. To my dismay, I learned that Ethical Bedding has neither permission nor authorisation to use the Vegan Society trademark.
More concerning is that Ethical Bedding explicitly states on their website that they are ‘certified by the Vegan Society’—a statement that has proven to be false.
The Vegan Society trademark is a symbol of trust for vegans, assuring that a product aligns with their dietary needs, lifestyle, and ethical values. The misuse of this trademark not only undermines this trust but also raises questions about what other claims might be exaggerated or untruthful. ‘Greenwashing’ and the manipulation of our perceptions hinder our ability to make genuinely sustainable and ethical choices.
I urge everyone to support products that reduce plastic use and promote sustainability, and that are free from the mistreatment, abuse, and exploitation of animals—including humans.
Yet, Ethical Bedding’s blatant misuse and abuse of a trademark without the consent of the owning organisation sets a dangerous precedent and reveals a troubling lack of transparency.
I am prepared to share the correspondence from the Vegan Society detailing their pursuit of this trademark infringement.
The email responses I received directly from the owner were rather worrying also. Perhaps you should just look up an interview with them as a character reference then decide for yourself if you can trust what this company tells you and sells you.
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Response to reply from 'Ethical' Bedding:
29/08/2024
Your response fails to address the main issue: your false claims of Vegan Society certification. The Vegan Society has confirmed you do not have their permission to use their trademark, making your statements misleading. You continued to advertise and claim that you were certified as vegan by The Vegan Society despite knowing you were not.
Additionally, your use of silk in your bedding directly contradicts your vegan claims, undermining both the ethical and vegan principles you purport to uphold.
I've also informed PETA about your misleading claims and affiliations. They will likely review the situation to ensure there are no false associations with their name. Thank you for informing me of another misuse of a trademark.
I urge readers to watch the alleged ethical bedding owner's "Dragon’s Den" pitch. The video reveals an alarming detachment from reality and bizarre claims, casting serious doubt on your business and its integrity.
I am baffled as to why the company use this as some sort of marketing or endorsement. I wish I had watched the pitch prior to wasting my time perusing your products.
Given these issues, I call for transparency regarding your certifications and ethical claims. Your track record of misinformation necessitates clear, verifiable proof.
I am glad to have stumbled across this company - in order to flag the misuse of trademarks and the misleading claims - to protect consumers and respected charities.
Other than that, it's been a nightmare.
(As of 6 September 2024 - I have had a confirmation from PETA that 'Ethical Bedding' indeed DO NOT have any authorisation or permission to use their trademark and are not certified by PETA.)

Respuesta de Ethical Bedding
Disappointed
I’m a side sleeper and often wake up with lines down my face which can take a few hours to disappear. I was recommended the Eucalyptus silk pillowcase, which I ordered. My order arrived quickly and very well packaged and environmentally friendly so that is a plus for me. But unfortunately the pillowcases for me have not lived up to my expectations. I still feel warm and wake up with lines down my face. For me I feel a little let down.

Respuesta de Ethical Bedding
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