EufyOpiniones 

My Eufy Omni E25 is pretty good. Its vacuuming performance is quite good, but not perfect. Its mopping is the same: pretty good but doesn’t remove 100% of marks from tiled floor. So it provides reasonable performance, which I reckon is about as good as one can expect from a robot vacuum/mop. The software/app is good and easy to use. The customer support is very good. When I’ve had a problem or question, I’ve always received quick and helpful email replies from Anker, the parent company.

I tried to purchase a Eufy E340 doorbell camera, I use "Wise" for the majority of my payments due to the convenience when also dealing in foreign currency. For some reason, three times the payment was rejected, this is despite using the same account for countless other regular and one off payments on the Internet through Google Pay, regular payments like for Spotify, Amazon, Netflix, Paramount, Butternut Box, Hello Fresh, Pet insurance, Ebay, etc.
Email response is slow (I suspect from China) and unhelpful, wanting a lengthy appeal.
I have never had a problem with my finances or with Wise or Google Pay, I suspect possible links to a Scam company called Halovision (another Chinese company), where I needed to get a chargeback from Visa to get my money back. The chargeback was successfully received after some investigation and maybe Wise and or Google have blacklisted Eufy?

I purchased a Eufy SoloCam E30 directly from the Eufy UK website on 11 August 2025, and after only a few months the camera began going offline intermittently. Since then, I’ve contacted Eufy support multiple times, and the experience has been incredibly frustrating.

Every time I reach out, I’m asked for the same information again and again — serial number, screenshots, purchase details, proof of payment — all of which I have already provided repeatedly. Despite supplying a screenshot of the bank transaction and every detail requested, each new representative simply asks for the same information all over again. It feels like the support team isn’t reading previous messages or keeping any record of the case.

I no longer have the order number, but since the purchase was made directly through Eufy’s own UK website, it should be straightforward for them to locate the transaction using the details I’ve already supplied. Instead, I’m stuck in a loop of repetitive questions and no progress.

The product is faulty, the issue remains unresolved, and the customer service has been shockingly poor. For a security product, reliability and support should be a priority — unfortunately, that has not been my experience.

I cannot recommend Eufy based on this level of service.

Never again will I buy one of these cheap n nasty products!!
I bought 4 different cameras and their Home Base system and they've all failed/gone wrong ! One camera i have had replaced 4 times (eventually) after it took me 6 weeks to get replaced the first time, 4 weeks the second, 2 weeks the third and im still waiting on the 4th ! The cameras are really cheap and nasty, the app is full of bugs and parts that don't work as they're supposed to and their faults/ Customer 'Service ' tean (Pascal, Christian etc), simply lie to you promising you they've sent replacement cameras out when they haven't, promising to email you confirmation and they don't, promising manager call backs and you don't get any !

TOTAL SHAMBOLIC COWBOY LIARS!
THERE ARE M7CH BETTER AND RELIABLE CAMERAS TO LEEP YOUR JOME SAFE, BUY FROM ONE OF THEM IS MY ADVICE!!

Terrible customer support. Still waiting on a robot vacuum to be delivered. Now waiting on a refund. Unacceptable service, telephone and chat support are shockingly bad.

Eufy X9 in use less than 3 yrs. the roller connector/housing in the robovac is broken and there is NO Eufy repair centre in the UK. An expensive purchase and no back up repair system A really poor product

I WILL NEVER BUY A EUFY SECURITY CAMERA AGAIN.
They simply DO NOT work with Alexa Echo devices and from reading the reviews it's obvious that 'Eufy' do not care or do anything about it. They just keep on selling them and in the process are falsely stating they work with Alexa. Surely this is a breach of the UK's Trading Standards. Customer Service also non existent...

Purchased robot hoover which then went down in price by £20. Their guarantee is to refund difference. They would only refund with gift cards so it’s not really a refund!

Eufy updated their app,and since then I haven't been able to get my robot connected to app.

My robot hoover worked fine up until the update

The support team are an absolute joke!! .

They are hedging around acknowledging blame.

So frustrating .

AVOID AT ALL COSTS!!!!

Eufy S1 Robot vacuum cleaner.....First vacuum cleaner broke.... took an age to sort out then Eufy agreed to a replacement robot....that then took an age too sort out... replacement Eufy S1 finally arrived but that did not work either as the dirty water tank would not fill. Under the Consumer act which I quoted to Eufy they eventually agreed to a full refund.....which I'm still waiting for. Eufy robots are unreliable and to compound that there after sales services are ridiculous. For instance it can take days just to get a reply to an email and nothing can be settled over the phone.

My experience of Eufy products has been very positive. The problem is if you have to contact their support for technical assistance. On this occasion I asked for help with the setup of a video doorbell and they6 sent me a step by step approach using the Eufy security app. Problem was that one line of the instructions just does not exist in the app. Asking for clarification of this and they repeatedly fail to answer the question. This suggests to me that they may be using scripted responses because they are a Chinese company and are unwilling or unable to engage in an email dialogue to sort out technical problems quickly. I have now given up trying to get a straight answer from them.

Replacement hoover was supposed to arrive on the 17th of November 2025 got delayed with the courier until 8 o’clock then didn’t turn up. Didn’t turn up the following day or the day after that or the day after that. Courier tracking wasn’t updated called customer services several times emailed them several times. All I got told was to be patient and they couldn’t offer me any further updates wouldn’t put me through to a manager wouldn’t provide any further information.

So its a good price with no subscriptions...The installation instruction book is Rubbish help!
Help line did there best and it did help me figure out my issue....The app on my phone is not very easy to use or understand takes some working out bit like the phone/ door bell/ chime hub unit.
Extra buy needed was sd card and it was not made clear where to use it depending on your purchase...so mine needed to be in chime unit in the house...other door bell issues still to clarify but its a one off cost no subscriptions just s lack of your product info in booklet or on down loaded app!!

E340 doorbell, utterly terrible. Had it a couple of weeks motion detection detects everything but humans on all sensitivity setting. Battery lasts a couple of weeks. Bring back my ring, suck up yearly cost

⭐ Rating: 1 star (if I could give less I would)

I purchased this robot vacuum for my photographic studio (across two floors) and was initially impressed — so much so that I bought a second one for the upstairs. When it works, the X10 Pro Omni does perform well: vacuuming, mopping, the suction is strong, and the smart features sound good.

But here’s the problem: the reliability and customer service are terrible. Both base stations developed leaks, we submitted requests for repair or replacement, and were told we were “back-ordered.” For six months we couldn’t use either robot. This after spending about £2,000 on the two units. More recently, one of the robots has stopped working entirely and we’re again hitting the same wall trying to get anything resolved.

We run a busy studio with pets (including a long-haired cat) and people coming and going — so I expected a robust machine + reliable support. What we got was a device that, yes, can work well, but fails too often and leaves you stranded. Customer service has not been responsive. At this point I had been planning to upgrade to the newer “Pro” model — but after this experience I’m going elsewhere.

Bottom line: The hardware shows promise, but the service and support let it down catastrophically. I cannot recommend this unless you’re comfortable with the risk that you may be left without support.

One of the worst vacuum robot I had. I had this robot few months ago. It was giving me some alerts like clean this or that it was ok but after 4 months it started gives me alert clean tray and I started clean tray 2 or 3 times a day but alerts still there. I spoke Eufy they try to fix it but failed and they decided to replace it. It took more than to months to replace it with refurbished one. When I received it says it’s disconnected.they try it fix it over the phone but failed and now they are saying to replace the base. I’m very disappointed with their service and especially with this cheap product. And don’t know how many months it would take to fix it. I’m out of robot almost 3 months now. My product is still under 1 year warranty.
AVOID to have this EUFY USELESS ROBOT. it’s just waste of money.

After purchasing the doorbell camera, set it up and all seemed fine only to find it would only randomly detect people, our milkman who visits at 3am has not been detected yet. Then we found the battery would last less than two weeks. I connected customer services about the battery and they couldn't care less and told me to take it back to where I purchased it from. Shockingly bad customer service for a shockingly bad product. I purchased this to replace a Ring doorbell because they put up the price of their cloud service, but their customer service was second to none and I now wish I stayed with them.

Warranty not upheld - don't buy any of their products.
I bought a brand new, unopened set of 3 cameras and hub from a third party (not a shop). Registered all the cameras for warranty. But only a few months in and a camera had completely died.
Contacted for a replacement to be told because I didn't buy from them the warranty wouldn't be honoured.
Really don't think it should matter where I bought it from. They were brand new, legitimate products, made by Anker (Eufy).
I'll never buy an Anker product again.

A W F U L

I’ve had the worst experience! They couldn’t advise the delivery date, I asked to cancel & they said to refuse the delivery but the delivery driver just left the product at my door!

I ended up having to return the item with their prepaid 2 day/48 hour postage label.

12 days later I am being informed that the product will be at their warehouse in 2 days and it needs to be inspected before they will issue a refund which can take another 3-5 working days! I didn’t even open the box!

I am beyond frustrated and angry! Disgusting level of service

The Eufy RoboVac X8 Hybrid commonly experiences issues such as being stuck or trapped, which can trigger error 6, and also problems with the laser sensor. Other issues include the robot getting lost, going in circles, or experiencing charging errors, often due to software glitches.
Eufy offers absolutely no support nor solutions.