We’ve bought several things from evenstrokes website now. Next day delivery. Customer service is brilliant and it’s the cheapest we’ve found especially with the returning customer points scheme for mo... Ver más
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Consulta las opiniones de los clientes
Fantastic customer service. We ordered some kit and oil a few days ago. One item was out of stock, but EvenStrokes contacted us to let us know straight away. Instead of holding back the entire ord... Ver más
this guy is a conman, paid £890 for Kite wheels he didn't even have em, sent an e-mail asking if I needed sprockets discs fitted for next -day delivery knowing he didn't even have the wheels? 3 weeks... Ver más
La empresa ha respondido
Didn’t receive motorbike parts that i paid for . Ive had zero notification that the order has been placed . Money was debited from my account same day . Not responding to emails, no response from the... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de deportes de motor
- también en la categoría
- Tienda de ropa deportiva
- Tienda de vestimenta deportiva
Información proporcionada por diversas fuentes externas
UK motocross parts and clothing store.
Información de contacto
Reino Unido
- evenstrokes.com
3,5
Medio
228 opiniones
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Great kit
Great kit, quick delivery and excellent customer service I had put my order in wrong and didn’t realise and they emailed me to double check which was great and enabled me to be able to amend order before it was shipped.
8 de junio de 2022
Respuesta de Even Strokes
Thanks Michaela for the purchase and great review!
Fast shipping and friendly staff and…
Fast shipping and friendly staff and good value for your money.
Will use again
7 de junio de 2022
Just1 MX Pant and Jersey
Absolutely love the the Just1 MX gear, really light and comfortable and it fits great. Excellent value for money. Couldn’t be happier with the service from the team at Even Strokes. They go out of their way to provide the best timely service. Thank you.
28 de mayo de 2022
absolutely splendid experience high…
absolutely splendid experience high recommend to anyone after anything to do with motocross
6 de mayo de 2022
Always really pleased with our…
Always really pleased with our purchases from
Even strokes. Nothings ever too much trouble!
29 de abril de 2022
this guy is a conman
this guy is a conman, paid £890 for Kite wheels he didn't even have em, sent an e-mail asking if I needed sprockets discs fitted for next -day delivery knowing he didn't even have the wheels? 3 weeks later no wheels no refund luckily paid PayPal.He also got in touch asking for bank details to bypass PayPal but I ignored him.Do not buy from this James Hunt
28 de abril de 2022
Opinión espontánea
Respuesta de Even Strokes
Unfortunately the wheels were out of stock, our inventory was incorrect. The customer was contacted straight away to let him know that the wheels were out of stock after going to pick them in our warehouse. We explained that PayPal could take up to 10 days to refund and in order for him to have the money that day we asked for his bank details to pay directly from our bank to his so he could purchase elsewhere. We heard nothing back from the customer until PayPal contacted us days later to say that a claim had been made. We went through the process of the claim and and then waited for PayPal to refund. Unfortunately the refund went to 'Payment Pending' and issued an echeck to take the funds from our bank account instead of PayPal. This happens when there is not £890 in your PayPal account at that time. We have multiple payments coming in and out each day, hence the reason we contacted the customer as he needed the money straight away to buy the wheels elsewhere, BACS had cleared funds that we can control, PayPal doesn't.
Why is a payment pending in PayPal?
It's like writing a check, but you send it electronically. Your payment will show as pending until the echeck clears that bank. It usually takes up to 6 business days for an eCheck to clear and the money to appear in the recipient's PayPal account.
I'm sorry that his experience happened this this, the wheels are a fantastic product and a great brand, I'm sorry that there was a lack of trust felt by a BACS payment.
PayPal is a great tool but as a business you constantly need to make sure you have around £3000 at any time (wheels £900, Knee Braces £800 and so on) to cover any refunds where customers are not sure about the product they can return, it helps to build trust from buying from us. Unfortunately this time PayPal caught us out, so from the echeck clearing it ended up being 14 days from when the customer issued the refund with PayPal. We love PayPal as it's a great tool but does have some frustrating features, once the customer claims then we're no longer in control of getting that payment back to the customer, we have to follow the automated procedure.
We will update our terms that currently state that refunds can take up to 14 days, to refunds can take up to 14 days plus can take up to a further 7 days dependent on your payment provider.
If anyone is skeptical or worried regarding this review please reach out, happy to share redacted confirmation of this. I wanted to take the time to write a lengthy honest explanation as it's important to show both sides of the transaction. This is not the ending we all wanted the customer missed out on a great product and we missed out on a sale and an ongoing customer.
Great service
25 de abril de 2022
Respuesta de Even Strokes
Thank you for taking the time to post this and looking forward to welcoming you back to the store. Please use code MXVICE when you return to get 10% off.
Very helpful staff James was great at…
Very helpful staff James was great at explaining sizes and fitment for the braces we bought. Definitely be dealing with these guys again.
7 de abril de 2022
Respuesta de Even Strokes
Thanks Alex, much appreciated, hope the braces serve him well, they are a fantastic product and we appreciate your custom.
Will never use again terrible service
22 de marzo de 2022
Respuesta de Even Strokes
This was the third purchase from Alex and unfortunately the shirt was out of stock in his size so had to be reordered from our supplier who was waiting for stock. We got this wrong and lost a good customer. Sorry Alex.
Top Notch
Bought Fox 180 Revn pants, the price and customer service from Even Strokes was 1'st class. Highly recommended to do business with 5*.
8 de marzo de 2022
Respuesta de Even Strokes
Thanks for the review and we're happy you are happy! Use code MXVICE to get 10% off your next purchase.
Respuesta de Even Strokes
Thanks Kay for the custom, much appreciated.
Fantastic product yet agin and at my…
Fantastic product yet agin and at my door the very next day. Thank you guys.
18 de enero de 2022
Respuesta de Even Strokes
Thanks Mark for the custom, much appreciated.
Not received yet
Not received yet, can you check for me please? I have already emailed you.
Thank you
Narin
31 de diciembre de 2021
Respuesta de Even Strokes
Hopefully the gift voucher went down well. Thank you for your custom.
Great service always!
Great service always!! Almost everything available next day and amazing prices. Would 100% recommend and will certainly be using in the future. Thanks Evenstrokes
15 de diciembre de 2021
Respuesta de Even Strokes
Thanks Jordan much appreciated!
Respuesta de Even Strokes
Thanks Claire for your custom, use code MXVICE for 10% off your next purchase.
Extremely helpful staff selling…
Extremely helpful staff selling excellent products
9 de diciembre de 2021
Respuesta de Even Strokes
Thanks Mark for the custom, much appreciated.
Respuesta de Even Strokes
Thanks Marcus for the custom, use code MXVICE to get 10% off your next purchase.
Respuesta de Even Strokes
Thanks Mr B for taking the time to review and the custom.
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