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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just taken a delivery of the alarm clock camera last week. Very impressed with the camera and the service of eyetech. A few minor problems setting up which their support team talked me through. Thank... Ver más

Valorada con 5 estrellas sobre 5

I've had to call Eyetek on a couple of occasions where I've had device connection issues. Their response and assistance has been 1st class! They talked me through the process and due to an issue wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... Ver más

Valorada con 5 estrellas sobre 5

I rang Eyetek to help with the camera issue. Jordan was really helpful, even sending me a video to help get the problem sorted. Brilliant job and would definitely recommend them. Many thanks once agai... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de equipos de seguridad

Información proporcionada por diversas fuentes externas

Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

323 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,1

Todas las opiniones

(323)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Great service, camera arrived before scheduled date, Was for a relative with little tech know how. Couldn't get it to connect so a quick phone call for support sorted this in a couple of minutes.

29 de mayo de 2021
Valorada con 4 estrellas sobre 5

Good camera

Easy to set up , good camera viz but still struggling with needing a flowing playback vid with sound

23 de mayo de 2021
Valorada con 5 estrellas sobre 5

Eyetek products

After sales experience : excellent customer rapport, responsive and hardly any delay with emails. Over the phone conversation about answering product queries also very professional and polite.

Product itself: we purchase a key fob with hidden camera. Picture quality is very good perspective is very good. Clear voice and sound recording. Very easy to operate device.

We would use Eyetek products again and recommend.

I hope they expand their product range to include premium car security cameras which record through all night instead of motion activating devices

19 de mayo de 2021
Valorada con 3 estrellas sobre 5

Might be excellent but haven’t managed setup yet!

Very good descriptions of products on website. Easy to order and fast delivery. Well packaged. The biggest problem was the instructions which were for a different model. Some things are easy to guess but some things are confusing, eg led colour indicators do not correspond to instructions so difficult to understand how to proceed. I haven’t managed to get the device working yet, left it on charge with a blue led glow??? Hope the led goes out and can then try to set up again.

25 de abril de 2021
Logotipo de Eyetek Surveillance

Respuesta de Eyetek Surveillance

Dear Karen
Please accept my apologies over the mix-up with instructions, if you give us a call on 01332280887 during office hours someone will go through this with you and get you up and running.
Regards
Phil Stevens
Director

Valorada con 1 estrellas sobre 5

Gadget not recording at all

Gadget not recording at all. Looks like complete waste of money.

28 de marzo de 2021
Logotipo de Eyetek Surveillance

Respuesta de Eyetek Surveillance

Dear Olugbeniga
This review is supposed to be about our company and the service we offer and how we deal with any problems.
In this instance you have not given us the opportunity to resolve your problem you have straight to trust pilot and left a bad service review.
If you want to e mail us or call us, we will sort this out for you, it does seem you have purchased the wrong product as this is not designed to record.
If you are unhappy with a product you have a choice of a replacement, exchange, or a full refund.
Regards
Phil

Valorada con 5 estrellas sobre 5

Very quick service

Very quick service, ordered on Saturday arrived on Tuesday, impressed!! Easy to set up and well worth the money...the thief was caught red handed....would definitely recommend X

2 de marzo de 2021
Valorada con 4 estrellas sobre 5

Very bad product don’t know how to…

Very bad product don’t know how to return loss 528pound

28 de febrero de 2021
Logotipo de Eyetek Surveillance

Respuesta de Eyetek Surveillance

Hi Nick
If you have a problem or not happy with the products all you need to do is get in touch with us and we will sort it out. We have had no communication from you until this review on trust pilot.
You can call us during business hours on 01332 289887 or e mail us on sales@eyetek.co.uk.
You have not lost £528 pounds at all, you have 14 days from receiving the goods to return them if you are not happy with them.
Regards
Phil

Valorada con 5 estrellas sobre 5

Customer service great

Customer service great. I recieved my tracker a few days ago and emailed eyeyek as I was struggling to get on the app. They replied pretty much got back to me straight away and resolved my problem. So far the gps tracker is doing exactly as it says.
Thanks

20 de febrero de 2021
Valorada con 5 estrellas sobre 5

Works like a charm

Works like a charm. The only worry is that the soldering of the wire might come loose if handled roughly.

17 de febrero de 2021
Logotipo de Eyetek Surveillance

Respuesta de Eyetek Surveillance

Dear GT thanks for your review and you know where we are if you ever have any problems with this item

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