EzyDog UK Opiniones 

206
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Ich hatte leider erst einige Probleme mit der Rücksendung, zum Glück konnte das gut gelöst werden vielen Dank dafür. Das Produkt ist hochwertig gearbeitet und macht Spaß zu benutzen. Vielen Dank... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I purchased the Zero shock dog lead 48” for my Labrador pup Dexter, he’s a growing boy at approx 18kg & very lively. Delivery was very quick & packaged well. I opted for the chocolate colour & the qua... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a multicoloured "headlight" for our Cavapoochon. It was the second purchase of the light as we bought one for the Cavachon in early autumn as the evenings became darker. The light is comp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quality products, prompt delivery, good prices = 10/10. (Only thing missing was my free Cocker Spaniel sticker so I can't really complain!) UPDATE:- I would like to add Ezydog sent on the dog sticke... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de animales

Escrito por la empresa

The UK's leading Dog Collars, Dog Harnesses and Dog Leads | @EzyDogUK NOW GO AND PLAY


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

206 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(206)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Easy to order from website

Easy to order from website, good communication and prompt delivery
Best collar we have bought for our border collie

16 de enero de 2023
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Respuesta de EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!

-TH

Valorada con 5 estrellas sobre 5

Great quality products at good prices

Great quality products at good prices. Good customer service and fast shipping.

18 de enero de 2023
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Respuesta de EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!

-TH

Valorada con 5 estrellas sobre 5

Great product and service

Great lead, very versatile.it’s good to see products specifically made for small dogs as these can be hard to find . Very fast dispatch & delivery. So please that I’ve ordered a second lead and coupler so that both my pups can be kitted out with these.

9 de enero de 2023
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Respuesta de EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!

-TH

Valorada con 5 estrellas sobre 5

Easy website

Easy website, good discount, overall pleasant transaction

14 de enero de 2023
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Respuesta de EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!

-TH

Valorada con 5 estrellas sobre 5

First rate experience all around.

First rate experience all around as usual from EzDog.

I've purchased quite a few of their products over the years, and the most recent experience is no exception.

The items I wanted were in stock, and dispatched the same day, so cannot fault the speed of dispatch. They also arrived within the estimated delivery window.

The size charts are accurate, and should always be consulted when purchasing harnesses.

The quality and finish of the products is always high, and my dogs are always secure using these products when properly fitted.

Hardwearing, they stand up to the wear and tear from active dogs and wash in a machine well. Though I would recommend using a garment washing bag so buckles and straps do not get damaged, or cause damage during the process.

Very happy to recommend the products.

11 de enero de 2023
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Respuesta de EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!

-TH

Valorada con 2 estrellas sobre 5

VERY Poor Retail Experience

EzyDog should be mindful that the service provided by the retailers that they choose to sell their products through ultimately reflects on their own brand.

I visited Pets-At-Home, Saffron Walden, for the purpose of (amongst other reasons) requesting a replacement dog collar. The plastic clip on our “Super Strong EzyDog Double Up Collar” had cracked, thereby putting the safety and security of our dog at risk. I was most surprised to be told that, because I was unable to produce a receipt evidencing purchase (clearly sometime during the previous year given the age of the dog), the matter must be referred to the Pets At Home Customer Service Team… who could only be contacted by email! 🙄

Reluctantly, I went to the effort of contacting "Customer Services(?)", as directed... I didn't even receive an acknowledgement. I have subsequently purchased another collar (obviously not from the aforementioned company).

I realise that this chain store is most likely a significant revenue generator for EzyDog but it is certainly not doing anything to instil loyalty towards its products.

I now no-longer shop at P-A-H... just saying.

19 de agosto de 2022
Opinión espontánea
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Respuesta de EzyDog UK

Hi John,

Thank you for getting in touch, and we can only apologise for the experience you have received as this is not how we want EzyDog to be perceived by our distributors.

Unfortunately, as you did not purchase from us directly, we are unable to handle your request, please understand that we're not legally obligated or bound by a sale of purchase, and as such, is at the hand of the seller. However, if you can email us the store you bought it from, we can do a little bit of investigating ourselves (we'd really appreciate this).

We take all customer care queries, concerns or complaints very seriously and treat them with the utmost respect and apologise for the barrier you received. Please do get in contact with us at your own discretion.

- TH

Valorada con 5 estrellas sobre 5

Coupler leads

I had a problem with two leads I bought the coupler ones where the stitch came undone in the middle with the ring and I got hold of the customer service ppl and they sent me two new ones out so lovely of them to do that, thanks so much for helping me the person is called Lana 🙂

29 de julio de 2022
Opinión espontánea
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Respuesta de EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!

-TH

Valorada con 1 estrellas sobre 5

Customer Service..... AWFUL

My ezydog lead broke and I contacted customer services all they were interested in was where it was purchased and order number. No apparent worry for my dogs safety and wellbeing at all, it could have ended up with a nasty accident.

13 de mayo de 2022
Opinión espontánea
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Respuesta de EzyDog UK

Hi,

Thank you for getting in touch, and we can only apologise for the experience you have received.

If you could get in contact with us via our email, we can help resolve the issue further, info@ezydog.co.uk if you can email us the store you bought it from, we can do a little bit of investigating ourselves (we'd really appreciate this).

Kind regards,
- TH

Valorada con 1 estrellas sobre 5

Zero shock Leash the only shock you get is the price

Bought zero shock Leash and what a joke it is, total gimick sold to laypeople so they can exploit money out of us. The lead totally encouraged my dog to pull. Contacted Ezydog who felt it was the dog at fault not the lead.
Put dog back on normal lead and doesn't pull at all.
The tone of the response to my concerns was totally condescending. Please people do not bother.

19 de abril de 2022
Opinión espontánea
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Respuesta de EzyDog UK

Hi,

Thank you for getting in touch, and we can only apologise for the experience you have received.

As we disclosed in previous communications, with any product, it is advisable to go back to the store/retailer where they will be able to handle your request further should it be within the shop's warranty.

As you did not purchase from us directly, we are unable to handle your request, please understand that we're not legally obligated or bound by a sale of purchase, and as such, is at the hand of the seller. However, if you can email us the store you bought it from, we can do a little bit of investigating ourselves (we'd really appreciate this).

With any product, there will always be this 'trial period', where a product is tested against your personal, wants, needs and desires. In this case, it seems your dog has a desire to pull more due to the short extension provided by the bungee. The bungee is not designed to encourage nor combat 'pulling', it's the shock-absorbing component in the centre of the lead that cushions and eases the pressure for both you and your dog in all situations.

Sometimes this doesn't always meet expectations, which is why we have brand competitors and in that same sense we find matching items to suit our lifestyles, and unfortunately, EzyDog isn't able to suit or accommodate yours.

We take all customer care queries, concerns or complaints very seriously and treat them with the utmost respect and apologise for the tone you believe was projected, but this was never imposed.

- TH

Valorada con 2 estrellas sobre 5

Won't be buying EzyDog products again!

Purchased 2 x Essential leads to go with 2 x double up collars. At first seems a decent product but after 6 months, one of the leads is starting to fray near the handle. Contacted Ezy Dog about this with pics of the fault as they have 12 months guarantee and, in their opinion, the lead has been chewed!!! So that's my problem and no response when I try to assure them the the lead hasn't been chewed as there are no signs of chewing, only fraying on the edges of the webbing!

We renew collars and leads every couple of years, won't be renewing with EzyDog products ever again!

22 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

EzyDog Checkmate Collars

We have 2 Newfoundland dogs and need a very substantial collar to match the weight and pulling power without hurting the dog. Over the years EzyDog checkmate collars have proved to be the best. On our last order we had a problem with dimensions both at Amazon and EzyDog and received a thinner version of the XL than we had previously used. I contacted EzyDog about the sizing and they explained that the broader size was no longer being produced but as they had some residual stock they would exchange my thinner versions for the broad ones at no extra cost. Customer Services excelled in offering and completing the exchange successfully and expeditiously. We much appreciated the willingness to resolve our particular problem and to communicate online very quickly. We have EzyDog harnesses as well and we are always confident that the walking Kit is properly secure and robust to enable us control 2 very lively 75kg dogs who as all Newfi owners will agree sometimes have a mind of their own. Thank you again EzyDog.

20 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

2 Zero shock leads 48inch- great quality

We got in year 2020 one Zero shock dog lead lite version. Amazing. Still looks great. Very light. We can wash it very happy. So happy that when our friends went away in 2021 and we look after their frenchie and Frug (pug /frenchie), we ordered them as the doggies are pulling on walks. What a difference these leads are and again such a great quality. Good for us and doggies. Also great to teach them not to pull. Great colours and these are great for very strong dogs... EZYdog Service was v good. We ordered Thursday eve, got it on Saturday delivered and that in COVID days.

13 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent quality

This make was recommended to us so we purchased 2 Neo classic collars and 2 vario 4 way leads. The original collars just fitted so we returned them and the new ones arrived within days. The quality of these products are excellent and the leads are such a good design....going from holding the dog really close to being able to have him on a long lead within seconds. Wish I’d bought make sooner.

18 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great harnesses & service

Fabulous products - the harnesses last for years with every day use. The Quick Fit harness is a particular favourite as it just pops over the dog's head and does up with one clip.
This order was delivered less than 24 hours after I placed it - amazing customer service.

2 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Harness and life jacket

We use the ezydog harness’ for our pug. They are easy to put on, are comfortable and love the colour choices! Sometimes he pulls on the lead but he has never escaped from the harness and is comfortable for him !
We also have the ezydog life jacket which has helped him gain confidence in the water!

5 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Received today the collar I ordered…

Received today the collar I ordered less than 24 hours ago. I ordered this as a replica of the one my dog was wearing when he came to us 4 years ago. It has lasted all this time & would probably have lasted even longer but the “ check” part was sticking.
I’ve never known a dog collar last so long- with constant use- & would highly recommend the brand, Brilliant service- thank you.

Marge

23 de junio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Our X2 buoyancy aid

Our X2 buoyancy aid was tested the day it arrived and kept our retriever level in the water where previously his rear end had been sinking.
Great product and easy to put on / remove.

Thank you

14 de junio de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Would buy again

I’ve edited my review as having initially left a negative review outlining the issues I’d had with my order I was contacted really quickly by Angela at EzyDog to resolve it and I’m happy with how things have turned out.

All things considered I’d use the shop again as I like their products, shipping was quick and communication (when I was speaking or emailing directly) was quick and helpful too!

8 de mayo de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

highly recommend

This is the 4th EzyDog collar & lead I have purchased, not because they don’t last, quite the opposite, I just love the different colours! They are hard wearing and great value for money. My large lab can pull at times (especially if he sees a pavement snack!) and I feel 100% confident that the collar will not break.
Great customer service. Would highly recommend.

26 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lasts longer than you would imagine!

Literally the best harness ever. Minimum of x2 30mins walk, every day... stubborn lead pulling 32kg chow chow at the helm....

Only just replaced now for the first time in 9 years as neck part starting to fray. Wouldn’t have bothered if he didn’t put all his weight behind him refusing to come out of the park. I hope my baby out lasts this harness. Exceptional quality in this day and age!!!

26 de abril de 2019
Opinión espontánea

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