Exquisite and beautifully made bag. Pebbled leather is just phenomenal (would love more in this leather especially Tan and Chocolate Brown). Great size of mini bag (Town & Country Clutch Mini Bag) fit... Ver más
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A truly lovely piece. The Mahogany is particularly beautiful — deep, rich and wonderfully understated, with a warmth that sets it apart from an ordinary brown. The leather and finish are superb, and t... Ver más
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My order was a beautiful wool Blazer & skirt the latest in a few of the best online orders from Fairfax & Favor The items are absolutely gorgeous & will match perfectly with my lovely brown Regina... Ver más
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These are absolutely beautifully made boots but unfortunately do not fit my rather sturdy ankles so I’ve had to return them. Would you consider making these in a more generous fit!?
La empresa ha respondido
Información sobre la empresa
- Zapatería
- también en la categoría
- Tienda de bolsos de mano
- Tienda de ropa
Escrito por la empresa
British Luxury Footwear & Accessories. Free Worldwide Delivery* and 60-Day Free Returns*.
Información de contacto
Narford Hall, Narford, PE32 1JA, King's Lynn, Reino Unido
- info@fairfaxandfavor.com
- fairfaxandfavor.co.uk
4,6
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 100% de las opiniones negativas
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Quality products
Quality products that are built to last. Always an amazing experience at the Bakewell store. The ladies there are a testament to the brand! Always have a smile on their faces, happy to help and super attentive
1 de septiembre de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love the quality and longevity of our products, and it’s especially lovely to hear about your experiences in our Bakewell store.
Thank you for taking the time to share such kind feedback. We truly appreciate your support and look forward to welcoming you back to Bakewell again soon!
Best Wishes,
The Fairfax & Favor Team
absolutely gorgeous
absolutely gorgeous, the leather is pure quality, I should have bought 2!!!
3 de septiembre de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you so much for your lovely 5-star review!
We're so pleased to hear how much you love your purchase and that the quality of the leather has impressed you. We think you may have a very good excuse to treat yourself to another one!
We hope you continue to enjoy it, and thank you again for taking the time to share your feedback.
Best Wishes,
The Fairfax & Favor Team
Can’t review my order as still not…
Can’t review my order as still not received , but, more disappointed with trying to order a jkt at the time of my original order that was not available in my size that was in the summer sale, the day after I visited site and was now available but when I ordered with the discount offer for extra10 would not accept, emailed and did the chat with the response that someone would get back with me, still waiting for that, not good customer relations , annoyingly now the jkt seems to be out of stock. A very unhappy customer
2 de septiembre de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hello Tanya,
I'm sorry to hear you felt let down,
We do aim to respond to all customer contact within 48 hours with our average response time usually around 12 hours.
I am pleased we have been able to resolve this for you and you have been able to secure the jacket in the size you were searching for! I do hope you love it when it arrives.
Best Wishes,
Becky
All way good apart from delivery as
All way good apart from delivery as. Platinum member I should get next day delivery but never happens which is annoying to say the least
1 de septiembre de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you for taking the time to leave us a review. We’re so pleased to hear that you’re happy with our products and overall service, although I’m sorry to hear that the delivery experience has been disappointing.
As one of our Gold members, we’d really appreciate the opportunity to look into this further and better understand your experience with next-day delivery. Please could you get in touch with our Customer Experience Team directly so that we can discuss this with you?
Thank you again for your continued support, and we hope to hear from you soon.
Best Wishes,
The Fairfax & Favor Team
Our shop clerk
Our shop clerk, Eloise was incredibly helpful & kind. She helped me, my mom, and sister with so many different items. We were all able to find what we were looking for, and she helped us order the items that weren’t in stock. She is a great clerk!
31 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you so much for your wonderful 5-star review!
We’re absolutely delighted to hear how helpful and kind Eloise was during your visit. It sounds like she went above and beyond to help you, your mum and your sister find everything you were looking for, and we’re so pleased she was able to assist with ordering the items that weren’t available in store.
We’ll be sure to share your lovely feedback with Eloise and the wider team – we know it will mean a lot to her. Thank you for choosing Fairfax & Favor, and we hope you all enjoy your new purchases!
Best Wishes,
The Fairfax & Favor Team
Great service and communication.
29 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you so much for your lovely 5-star review!
We’re delighted to hear you received such great service and communication. Providing a seamless experience for our customers is so important to us, so it’s wonderful to know we got it right.
Thank you for taking the time to share your feedback and for choosing Fairfax & Favor. We hope to welcome you back again soon!
Best Wishes,
The Fairfax & Favor Team
Private shopping appointment in Marlow…
Private shopping appointment in Marlow with Sandra was fantastic! Great service, very happy with my boots and jacket from this beautiful store. All the staff are great at helping to find the right outfit
31 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you had such a fantastic private shopping experience in our Marlow store. It’s lovely to hear that Sandra was so helpful and made your visit such an enjoyable one, and we’re thrilled you found the perfect boots and jacket!
We’ll be sure to pass your kind words on to Sandra and the wider Marlow team. Thank you for choosing Fairfax & Favor, and we hope you enjoy your new purchases!
Best Wishes,
The Fairfax & Favor Team
Early Birthday VIP experience
Lovely purchase and great service from the Julie at the Bawtry store for my Birthday.
28 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you so much for your lovely 5-star review!
We’re delighted to hear you had such a wonderful experience at our Bawtry store, and that Julie was able to make your birthday shopping trip extra special. We’ll be sure to pass your kind words on to her – she’ll be thrilled to know she helped make your visit so enjoyable.
We hope you’re delighted with your purchase and had a fantastic birthday! Thank you for choosing Fairfax & Favor.
Best Wishes,
The Fairfax & Favor Team
gorgeous shop, slightly snobby staff!
As always a gorgeous shop, lovely products. Slightly put off by the salesgirl, who was a little bit off, - snobby/judgemental vibe- but still delighted with my new trainers.
29 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that you love our products and were pleased with your new trainers. However, I’m sorry to hear that your experience with a member of our team left you feeling uncomfortable. This certainly isn’t the experience we want for any of our customers, and we really appreciate you bringing it to our attention.
We’ll be sure to share your feedback with the relevant store team, as we’re always looking for ways to ensure every customer feels welcomed, valued and looked after when visiting us.
Thank you again for your honest feedback, and we hope you continue to enjoy your new trainers!
Best Wishes,
The Fairfax & Favor Team
The four star grade is for delivery
The four star grade is for delivery. My sandals and won’t be here until Thursday, they were ordered on the Saturday of a bank holiday weekend so I would have expected them on Wednesday.
29 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you for taking the time to share your feedback.
We’re sorry to hear that the delivery timing was a little disappointing. As your order was placed on the Saturday of the Bank Holiday weekend, it was due to be dispatched on the next working day, Tuesday. With this in mind, delivery on Thursday would be within the expected timeframe for the delivery service selected.
We completely understand that it can be disappointing when you’re eagerly awaiting a new purchase, and we appreciate your patience over the Bank Holiday period.
We hope you absolutely love your new sandals once they arrive, and thank you for choosing Fairfax & Favor!
Best Wishes,
The Fairfax & Favor Team
Just fabulous
Beautiful store with lots of gorgeous things. Served by Sara who was extremely knowledgeable and super friendly. A credit to the company.
30 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi there,
Thank you for taking the time to leave us a review. It is lovely to hear you enjoyed your store experience and we look forward to welcoming you back to our stores in the future!
Best wishes
Olivia
Easy to work web site and place a order
30 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Joy.
Thank you for taking the time to leave us a review, its great to hear how easy you found our website to browse.
Best wishes
Olivia
I visit the Bawtry branch and feel…
I visit the Bawtry branch and feel totally spoilt when I am there.....even the hubby enjoys it!! The staff are fabulous and really know their products.....4 jackets in and counting! Emma in particular is a star....thank you sweetheart 😘
31 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Jenny,
Thank you for taking the time to leave us a review. It is lovely to hear you enjoyed your Bawtry store experience and we look forward to welcoming you back to our stores in the future!
Best wishes
Olivia
Your staff are excellent
Your staff are excellent! Not pushy but extremely helpful. Great coffee too
Bawtry store
29 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi John.
Thank you for taking the time to leave us a review, its great to hear how much you enjoyed your visit to our Bawtry Store and the coffee! We look forward to welcoming you back soon.
Best wishes
Olivia
very easy to order and bought a…
very easy to order and bought a bargain in a sale 😀
28 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Joy.
Thank you for taking the time to leave us a review, its great to hear how easy you found our website to browse. Enjoy your sale bargain!
Best wishes
Olivia
Value for money.
30 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Amanda,
Thank you for taking the time to leave us a review! I am pleased to hear hear you are happy with your purchases.
Best wishes
Olivia
In store personnel experience
I had been wanting to order a pair of the aldeburgh deck shoes but really didn’t know what size I would need.
I popped into my local FF in Bakewell and the team there were amazing. They kindly ordered me 2 sizes in and a one to one appointment.
The team were so attentive and friendly it was such a pleasure. I was able to purchase the shoes which are so comfortable and amazing quality, plus the lydia Millen clutch bag which I had my eye on , I was so so pleased to see it in the Shop (I have the top handle in two colours, absolutely beautiful)
Being a big fan of FF it’s so good to know that anything I see on line I can contact Bakewell and they will happily order for me to try and purchase in the shop.
Absolutely wonderful service
Thank you.
25 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi there,
Thank you for taking the time to leave us a review, it is so lovely to hear you enjoyed your Bakewell store visit and even purchased a couple of items! We look forward to welcoming you back to our stores soon.
Best wishes
Olivia
Timeless elegance
The start is the enticing website and app, I've purchased from both in the last 2 weeks. Each product is described perfectly, with individual reviews, which are fabulous for advice on fits, colours, if comfortable, so they answer questions youbwould want to ask - that is so helpful.
The products are dispatched quickly - even during the sale period, where you can pick up some classic pieces for a brilliant price. They arrive in an outer box which is robust - and a beautiful pattern inside and the inner reviered 'Blue Box' which stores your new shoes / handbag or if it's clothing in the beautiful clothes protector and hanger - impeccable!
Now I am not the 'standard' shape - if there is such a thing - so the other really useful offering from Fairfax and Favor is the 60 day return and free postage. Their new returns process is, in theory, simple but I did have an issue not receiving the email with the QR code to scan at the Post Office but this was resolved quickly with a quick phone call, such professionalism and how lovely and friendly their ladies are - many a company could learn form this. The speed in which you receive refunds is also second to none! Overall, easy to order, classic stylish, quality clothes, handbags and footwear, fast to arrive, well packaged and an extremely generous return period with free returns and a fast refund. All this said, I would strongly recommend a visit to one of their beautiful stores so you can try on, take their fabulous advice on fit, be spoilt. Bakewell is my go to store, the ladies that work are simply the best - Thank you for your advice on the boots fit - without your expert advice I would not have bought the right size! ❤️
22 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Bryony,
Thank you for taking the time to leave us a review. it is so lovely to hear how you enjoy visiting our stores and how the overall customer service experience has been enjoyable.
Best wishes
Olivia
Lovely shop in Helmsley
Friendly and knowledgeable staff, a pleasure to shop.
27 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you so much for your lovely review! We’re delighted to hear you enjoyed your visit to our Helmsley store and found our team so friendly and knowledgeable. We look forward to welcoming you back again soon!
Warm regards
Customer service is Always wonderful to…
Customer service is Always wonderful to deal with and postage is rapid quick. The quality of their items are beautiful. Thank you
27 de agosto de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you so much, Hayley, for your lovely words. We’re delighted to hear that you’ve always found our customer service wonderful. It’s especially lovely to hear that you appreciate the quality of our pieces too. We truly appreciate your support.
Warm regards,
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