Farmwood M & E Services Ltd Opiniones 

61
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very professional and well organized. Needed my flat's ventilation system maintained as it was not working. Booking with Denise the service coordinator was very good, all my questions were answered. T... Ver más

Valorada con 5 estrellas sobre 5

Wendy, Emma and Ali were fantastic! Having a long term issue, Wendy took it upon herself to personally ensure this gets resolved. From the very beginning Wendy was an absolute pleasure to deal with!... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have just had Farmwood come in to repair the air ventilation unit in my flat. Their team has been helpful and friendly, from my first point of contact, Leigh who coordinated the visit and kept me upd... Ver más

Valorada con 5 estrellas sobre 5

Hannah was excellent in helping us find a date and specifying the job. We thought we needed a new motor when Shane came he identified a faulty PCB, we rescheduled and Shane came again with Charlie a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Electricista

Información proporcionada por diversas fuentes externas

Based in Kent and trading for over 16 years as a Limited company. Farmwood offer a wealth of knowledge and experience in all aspects of M&E, specialise in Ventilation systems and have a passion for Air Quality and smart tech. Service providers for UK ventilation manufacturers with excellent customer service and client retainment. We invest in the future of the company employing Apprentice Technicians and Engineers along with training and development of our existing engineering team and management. Customer service is paramount as we don't market or advertise as a company, (other than our website) and have build up a fantastic client base who return year on year. We hold all relevant Insurances and accreditation including Safe Contractor, Chas, Construction Line, ISO 18001 - 9001 In addition to being Competent persons for NICEIC, FGas and Gas Safe


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

61 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(61)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Outstanding Service

I work for a block management company in Southampton and had to use Farmwood M & E Services ltd in connection with a fire suppression system in one of the blocks I manage.

The service from the outset was impeccable and friendly and very professional.
The communication was excellent and on site communication and help superb, and would highly recommend them as a company and organisation.

6 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service start to finish

MVHR system in our apartment required servicing - the service provided by everyone I spoke to was professional at every step - Denise in the booking team was extremely efficient and kept me up to date with booking date while awaiting arrival of some parts for the service, and the engineers on the day were friendly, informative, and efficient. I would recommend Farmwood to anyone requiring their services.

30 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very professional and well organized

Very professional and well organized. Needed my flat's ventilation system maintained as it was not working. Booking with Denise the service coordinator was very good, all my questions were answered. They established the system model and ensured the engineers would bring spare parts. They came and serviced the unit and got it working again in no time. Luke and Owen were very friendly and professional and explained how the system worked including how the boost function worked. Thank you!

17 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service, brilliant advice, very professional

Had a Domus HVAC system as part of a new build That needed some work and setup. The Farmwood team gave me a quote, after I accepted I was able to book a day for the visit, they showed up on time, the installed a new wireless switch, balanced the system answered all my questions on how it woks and gave me advice on how keep it working. Received a worksheet and invoice the following day detailing the work etc. Very very professional and excellent service end to end. 100% recommend them.

28 de abril de 2021
Opinión espontánea
Logotipo de Farmwood M & E Services Ltd

Respuesta de Farmwood M & E Services Ltd

Hi Olaf, thank you for the awesome feedback, but also for your super fast settlement of our invoice. lovely to do business with you. All the best, take care - The Farmwood Team.

Valorada con 5 estrellas sobre 5

COMPLETE SERVICE OF VENTILATION UNIT

EXCELLENT SERVICE FROM 1ST PHONE CALL TO RECEIVING INVOICE. MOST IMPRESSIVE COMPANY POLITE & HELPFUL STAFF. LUCAS THE ENGINEER EXPLAINED EVERYTHING I NEEDED TO KNOW,LEFT EVERYTHING VERY CLEAN AND TIDY WHEN FINISHED. WILL DEFINITELY USE AGAIN & WILL RECOMMEND TO OTHERS

26 de abril de 2021
Opinión espontánea
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Respuesta de Farmwood M & E Services Ltd

Awesome review!
Thank you Brian for taking the time, much appreciated.
The feedback has been passed onto our Technical manger & attending Engineer.
We look forward to working with you in the future.
All the best.
The Farmwood Team

Valorada con 5 estrellas sobre 5

Exceeded my expectations

Farmwood repaired a faulty ventilation unit in my flat. The service from start to finish was extremely professional, prompt, and helpful. I would highly recommend their services.

5 de abril de 2021
Opinión espontánea
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Respuesta de Farmwood M & E Services Ltd

Hi Rory, thank you for taking the time to review our services and its great to hear the ventilation system in your flat is now operational. All the best, Nathan.

Valorada con 4 estrellas sobre 5

Good service from start to finish

Good service from start to finish. Good communication from the customer team. The engineer did their job well and very happy with the work done. I gave a four star instead of five since the price is a little higher than some other companies and there's a little bit of chasing of the invoice team. But overall, good quality work and would recommend this company.

23 de marzo de 2021
Opinión espontánea
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Respuesta de Farmwood M & E Services Ltd

Thank you for the honest feedback TZ, appreciate you taking the time to review our services.

Valorada con 5 estrellas sobre 5

The engineer was efficient

The engineer was efficient, tidy and helpful.
Very satisfied.

16 de marzo de 2021
Opinión espontánea
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Respuesta de Farmwood M & E Services Ltd

Brilliant feedback - thank you Elizabeth, appreciate you taking the time to review our services.

Valorada con 5 estrellas sobre 5

Excellent service all round

Excellent service from Farmwood, from the initial booking of the appointment to the engineers' visit itself. Fully PPE'd and Covid H&S compliant, politely explained exactly what they'd be doing, did it efficiently and provided a full report the next day.

29 de enero de 2021
Opinión espontánea
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Respuesta de Farmwood M & E Services Ltd

Karen, thankyou for the lovely feedback. We're delighted to hear you're happy with our services.

Valorada con 5 estrellas sobre 5

Their engineer arrived on time

Their engineer arrived on time. The job was done with efficiency and they were very tidy. We were given an excellent description of the job needed. It was encouraging to see that the engineer was accompanied by an enthusiastic trainee. A seriously good company. Brian Henry

20 de octubre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Have just had Farmwood come in to…

Have just had Farmwood come in to repair the air ventilation unit in my flat. Their team has been helpful and friendly, from my first point of contact, Leigh who coordinated the visit and kept me updated, to Harry and his colleague who carried out the repair quickly and professionally. Would definitely recommend.

25 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service.

Excellent service.
Really helpful engineer, did a brilliant job and was happy to explain it all to me.
Would definitely use this firm again.
Covid aware too.

22 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

High quality, courteous service - Recommended

Excellent service from Farmwood from start to finish. Specifically: Booking the service appointment with the administrative staff, review of estimated costs, discussing in advance the scope of work with an engineer and excellent service from the on site team (Evan and Kurt) who resolved the technical fault with the system. The team arrived on time, on schedule and provided courteous service. I also note the procedures Farmwood followed (mask, gloves, distancing) to provide a safe service despite COVID19

19 de junio de 2020
Opinión espontánea
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Respuesta de Farmwood M & E Services Ltd

Really appreciate the feedback John - re-mobilising the team has been a challenge in light on COVID - but the team have been very responsive and take the matter extremely seriously. Great to hear we completed everything to your satisfaction too. all the best, take care - Nathan Wood MD

Valorada con 5 estrellas sobre 5

Raz from Farmwood M&E Service attended…

Raz from Farmwood M&E Service attended my property today and he fixed all the issues with my ventilation system.

I would like to note in writing here how satisfied I am with his service and his general customer services attributes which I believe exceeded expectations.

Based on my experience, I strongly recommend Farmwood M & E Services.

24 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Please see the attached which hopefully…

Please see the attached which hopefully will explain why we were so impressed with Farmwood M & E Services Ltd.

Pauline Hoare

30 de septiembre de 2019
Opinión espontánea
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Respuesta de Farmwood M & E Services Ltd

Hey Pauline, thanks for leaving a review but I'm unable to see an attachment?

Valorada con 5 estrellas sobre 5

Farmwood were really helpful and quick…

Farmwood were really helpful and quick to respond. Wendy, dealt with all my queries and the guy, Andy who came out was brilliant - quick, efficient and explained everything really clearly.

28 de agosto de 2019
Opinión espontánea
Logotipo de Farmwood M & E Services Ltd

Respuesta de Farmwood M & E Services Ltd

Thanks Jen!

Valorada con 5 estrellas sobre 5

Farmwood are an excellent company to…

Farmwood are an excellent company to deal with, efficient and reliable from the lady who takes the details to the engineers who visit.

The company knows their products and are very professional, Harry and Jack did an excellent job, arrived on time, were professional, courteous and explained all as they carried out the work. Thanks also to Lainey for doing such a good job of organising their visits and ensuring everything went to plan.

30 de enero de 2019
Opinión espontánea
Logotipo de Farmwood M & E Services Ltd

Respuesta de Farmwood M & E Services Ltd

Lovely review - thanks

Valorada con 5 estrellas sobre 5

I was very pleased with the attitude of…

I was very pleased with the attitude of the engineer (Andy Martin) who attended the call out. He displayed a lot of patients as he was kept waiting, understanding and professionalism in completing the task at hand.

28 de enero de 2019
Opinión espontánea
Logotipo de Farmwood M & E Services Ltd

Respuesta de Farmwood M & E Services Ltd

Thank you Colin!

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