Fedex Opiniones 

There are going to be delays in shipping, I get that. It happens. The thing is, with my current consignment there has been a delay at literally every step. The package sat waiting in a goods outward loading bay to be collected for two days, spent an extra day at every single facility between Mannheim and Shannon (there were four facilities leading to four extra days of delays), and when it finally got to Shannon they forgot to load the thing onto a van. A package that was packed and left in the loading bay almost two weeks ago and was meant to arrive last Thursday is now not slated to arrive until this Thursday - a full week behind the deadline FedEx set for themselves. Again, I know delays happen in shipping, but when there is a delay at quite literally every step of the process, you have to ask ‘is this a genuine delay or just incompetence and laziness?’

Absolutely impossible to arrange a return, which was my only option given that the only drop off point was 45km away. I spent hours trying to arrange it. Their platform didn't recognize my tracking number so I had no choice but do it through an agent. They scheduled and nobody showed up. Then suddenly I got a call the next day (while I was out) from the courier picking up the parcel. Absolute nightmare never again!

Total rubbish service. Indicated delivery by 1.10pm but they had t even properly distributed the item to allow for. Their road transport licence should be removed

Garbage office staff. Drivers are dead on but the women in the office muck everything up. Real snooty stuck up middle aged lady , overheard her call customer a f***ing w**ker just because they there to collect parcel. Rude hostile office staff, bad site and illegal charges placed on already paid items. Horrid woman who blames custom and then acts rude on phone with you. Thankfully they all be replaced by AI by next summer. Drivers are the backbone. FedEx office staff are so bad and just stealing money as their career and do muck all work.

Worst delivery company I’ve have experienced

The drivers are dummies,they need to learn how to read and how to use Google maps, if they are Lost they should ring the number on the package,stay away from FedEx,

If there is any lower star I will give it to them. A very terrible experience which I Do not wish on an enemy.
Poor customer service if you get to speak to anyone, inconsistent communication.
Horrible experience and still not done since 14th August till date

Avoid this company. They can’t manage anything. Standard delivery time is 4 weeks

I paid for next day delivery. I was told from 9.30 to 1.30
It would be delivered, he came at 15.30 when there was no one around to sign it. He was rude and unpleasant when I asked what time would it be delivered the following day. Still haven’t received my package. I won’t be using this service again

FedEx service in Ireland has been extremely poor. Deliveries are repeatedly delayed and are not arriving on the promised delivery date. Instead, the delivery date keeps being pushed back to the next day.
This is seriously affecting my business. My customers are waiting for their orders, and I am receiving complaints because I cannot provide them with reliable delivery information.
This situation is unacceptable. I expect FedEx to improve the service and provide accurate delivery dates instead of continuously postponing deliveries.

Would definitely not deal with them again, they tend to tell lies & scam people, stay clear.

0 STARS,WILL NEVER ORDER ANYTHING WITH THEM

Ireland's Harristown Call Centre Operator Demetri extremely rude and obnoxious. 19.08.26 at 15.00. Operator Demetri, very dismissive, rude, curt and unhelpful. Would not address my question, said he had difficulty understanding english and spoke over me and cut me off in the end pulling the "do not shout at me card' spoke over me and then hung up mid sentace. Is this now the new Fedex level of customer interaction in Ireland?? The immediate following operator who answered understood my question with ease and politely and efficiently dealt with my query. Fedex, don't hire IGNORANT RUDE MEN who cant grasp english to answer calls if you want to keep customers... who are your revenue..!!!!

Tracking shows the item is in Harristown Co Dublin since last week 14th, 12 km from where I live. Yet, today on 17th I got new delivery date 18th . The item is traveling longer from Harristown to my place (12 km) than from Italy to Ireland 😶

To the FedEx Management Team / Public Review,

I am writing this as a formal complaint and a public warning to any business relying on time‑critical shipments. My experience with FedEx Ireland over the past week has been nothing short of disgraceful – a cascade of misinformation, stonewalling, and sheer negligence that has cost us days, credibility, and ultimately the shipment itself.

The facts (all documented with call logs and timestamps):

Monday: Our urgent shipment of 5 cartons (critical spare parts) arrived in Ireland via air freight. Tracking confirmed arrival.

Tuesday (AM): I proactively called FedEx to ask if any additional documentation was needed for customs. Answer: “Nothing, all in order.”

Tuesday (PM): I called again. A different agent told me that one batch had already cleared customs and would be delivered next day, while the other was still under customs review – but again, “no action required from you.”

Wednesday: Tracking still showed no updates. I called once more – now I was told that neither batch had cleared, and again, “we don’t need anything from you.” When I asked for a direct contact at the FedEx customs clearance team, I was flatly refused and advised to “look up Irish customs phone numbers online and call them myself.”

Thursday: Multiple calls. Each time I stressed the extreme urgency and asked repeatedly if any paperwork was missing. Every single agent assured me that nothing was required – they claimed they were “in touch with customs” but that customs were solely responsible for the delay, and FedEx could do nothing. Separately, I sent three emails to the FedEx clearance address provided – the only replies I received were automated acknowledgments. No human ever responded.

Friday morning: I received a voicemail from your complaints department (after they had closed a ticket earlier in the week – a ticket they closed without resolution). Now, for the first time, they told me that customs did need supplementary documents, but that the requests had “not been delivered due to an incorrect email address.”

This is an absolute fabrication.

From Tuesday onward, I voluntarily verified my contact details (phone and email) with every agent I spoke to – repeatedly. I offered to provide any missing information. I asked if there was anything, anything at all, that I could submit. Every time, the answer was a flat “No.”

And then – after I contacted my own supplier on Friday (outside FedEx), they got back to me within 15 minutes with the exact customs requirements. Fifteen minutes. Your organisation took four full days to figure out what my supplier did in a quarter of an hour – and even then, only after I had already been given the runaround.

The outcome: Your complaints team then informed me that even if I provided the documents immediately, the earliest delivery would be next Monday. At that point, I told them to return the entire shipment. The parts are now useless to us.

Fedex demanded €101 import tax and VAT for a shipment from one EU state to another EU state, when challenged on it they claimed to have made a mistake!
outrageous behaviour! avoid at all costs!

They claimed they tried to deliver my package but I wasn't at home. They never called me on the phone or rang the doorbell. They sent back the package to the shipper. Joke of a company. Avoid it at any cost.

If I didn't have to give 1 star I'd give them nothing. Why anyone uses this mob is beyond me. Said they showed up with the package but left with it. Then said twice they'd be back by 8pm and they never showed. Cannot get in touch because it's all automated voice mails that give no information. Worst customer service...actually scrap that...worst service ever from a courier.

Was notified of delivery before 2pm - waited no delivery ! Then notified by 8pm
- waited no delivery ! Now almost 9pm
and notified delivery by the end of the day ! Contacted customer service Automated .. the WORST service imaginable … NEVER ever use FEDEX ..there is nobody to speak to and they are absolutely a disaster !

This is the single worst experience i have ever had with a company, delivery attempts lied about, tracking information that is not true. administration departments that obviously do not communicate. The item is now being held before customs payment, which i have been attempting to pay them for 4 days, and on top of this they want a "customs processing fee" of €47 when they have not processed the customs. it cannot be paid on the website because the tracking number does not come back to any item, the ie-clearance@fedex email fobs you off on to 1800 number, then the 1800 number fobs you off on the payment link department. Save yourself the stress, and request that the retailer sends it through another company/ Royal mail.