Terrible customer service and product. DO NOT USE!! I cancelled my membership during the free trial period because I didn't use it, and they still charged me twice for membership (totalling £134). I e... Ver más
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Consulta las opiniones de los clientes
Do not use it/subscribe for it ! Autorenewal set and charges you without any reminder! They cover it under "uninterrupted service". The app is useless. No new information, you couldn't get in other a... Ver más
La empresa ha respondido
Overall, the app is really great, especially in helping understand my cycle. I used the fertility app, and it helped me pinpoint ovulation more accurately. It really works! However, for me, it's a bit... Ver más
La empresa ha respondido
I initially just wanted to track my cycle but ended up discovering the Getting Pregnant mode too. I love how the app not only tells me when I'm ovulating but also explains what's happening in my bod... Ver más
La empresa ha respondido
Información sobre la empresa
- Clínica de fertilidad
- Servicio de fitness y nutrición
- Clínica de Salud de la Mujer
- Clínica de salud reproductiva
- Programa de bienestar
Escrito por la empresa
Femia supports women on their fertility and pregnancy journeys with personalized insights and expert advice. Created by top healthcare specialists, our app helps track your cycle, detect ovulation, and improve conception chances. Femia offers symptom tracking, daily tips, and 24/7 AI-powered support, while prioritizing your privacy and data security. Join millions of women trusting Femia for every step of their reproductive health journey.
Información de contacto
Karaiskaki 13, 3032, Limassol, Chipre
- https://contact-us.welltech.com/femia.html?source=trustpilot
- femia.io
2,0
Malo
196 opiniones
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No option to cancel the subscription on iPhone
As others have mentioned, there is no option to cancel the subscription on an iPhone. I emailed customer service four days ago, and they said they would get back to me within 24 hours, but I haven't received a response yet.
4 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello!
Thank you for sharing your feedback.
We're sorry you would like to unsubscribe from our app. We want our subscription management process to be transparent and easy to navigate, and your input helps us do that.
However, we are happy to guide you through the steps to cancel so could you please contact us via support@femia.io with the subject line "TP review"?
We look forward to helping you!
Best regards,
Femia Team
I was reaching out to the support to cancel
I was reaching out to the support several times to cancel the subscription as it is not possible to cancel it on the apple phone. It doesn’t show an subscription would highly not recommend purchasing this app as I was reading to late that everybody has trouble ending the susceription.
7 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Kat,
We are sorry to hear about the difficulties you are having cancelling your subscription. We would like our cancellation process to be as straightforward as possible and we want to ensure that you can manage your subscription with ease. Please email support-w@femia.io with the subject “TP review” so we can help to resolve your request. We are also sorry if you did not receive a response from us the first time around. We strive to get back to all our users, so please check your Spam folder when expecting any email response from us, to be sure you receive our message as intended. We look forward to hearing from you.
Best regards,
The Femia Team
Beyond horrible app!!!
Beyond horrible app and no way to cancel the recurring subscription payment…
Thankfully my bank rejected the £66.65 payment which made me realise I’m
Being charged!!!
3 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello Zainab,
Thanks for expressing your thoughts. Your comment caught our attention, and we'd like to take a moment to address your concern. We understand the importance of clear billing information, which is why we prominently display our subscription terms and billing details on the payment screen prior to purchase. If you have specific questions or need further assistance, please reach out to us at support-w@femia.io with the subject line "TP review". We’ll do our best to help you as soon as possible. We look forward to hearing from you.
Best regards,
The Femia Team
It is only basic app for pay
It is only basic app for pay. Never again.
2 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hi, Dominika!
Thanks for sharing your feedback! We are sorry to hear that the app didn't meet your expectations. Could you please give us a bit more information about what we could improve? You can use the details in the app description to reach our Support Team.
Feel free to reach out to us at support-w@femia.io with the subject line "TP review". We’ll do our best to assist.
Best regards,
The Femia Team
Poor customer service
Poor customer service
I have written over 5 times for assistance and no response until u deleted the app.
I paid for a subscription and from that point on no service
I would not recommending this app
7 de julio de 2024
Opinión espontánea
Respuesta de Femia
Hey, Sonni!
We are sorry to hear that you haven't received a response from our support team, we recommend that you check your spam folder and whether your inbox has enough space to receive new messages. After checking that, please send us another email at support-w@femia.io with the subject line "TP feedback".
We eagerly await the opportunity to make things right.
Best regards,
Femia Team
No response from customer service
I ve written 4 times to the support email and I still don't have a response. Ive requested for the cancellation of the subscription and I still don’t have any response. The app cannot be cancelled from Apple’s subscriptions. I need a response ASAP.
27 de julio de 2024
Opinión espontánea
Respuesta de Femia
Hello, Carolina.
Thank you for sharing your experience - we're sorry about the trouble you encountered trying to cancel your subscription. Communication with our users is crucial for us, and we are sorry you haven't been able to reach our support. Could you please send us another email at support-w@femia.io with the subject line "TP feedback" so that we can resolve your issue?
We look forward to hearing from you.
Best regards,
Femia Team
App in French, unauthourized payment, unclear conditions.
I downloaded the app and never accepted the premium payment subscription. After several months of not using it at all, as the app is in French and the user experience is deliberately designed to prevent the user from editing the profile and understanding the terms and conditions, I have been charged 66€, inexplicably.
26 de julio de 2024
Opinión espontánea
Respuesta de Femia
Hi there, Laura - thank you for sharing your feedback! I noticed your comment about the auto-renewable plan and wanted to provide some clarification. The reason you were charged when the new billing period started is because of our auto-renewal feature, which is designed to ensure uninterrupted service. We aim to make our billing process as transparent as possible, which is why you'll find all essential details available on the payment screen prior to purchase. We are sorry to hear that you're no longer interested in using our app, but our Support Team would be happy to help you further. Please reach out using the email address in the app description to request a refund. We look forward to helping!
Really poor customer service have…
Really poor customer service have emailed several times to cancel as app does nothing extra free apps do! Advised will be in subscription list, but used a different email so not available on list to cancel! Emailed and no response! Very poor customer service and app! Rating clearly lies all AI led! Will have to cancel my card to prevent any further money being taken!!! All I can say is DO NOT download and subscribe!
26 de julio de 2024
Opinión espontánea
Respuesta de Femia
Hello, Joanne, we sincerely regret that your experience did not live up to your expectations. We understand how vital it is for you to have control over your subscriptions and we want to ensure that you feel supported in managing them. Please don't hesitate to reach out to us at support@femia.io, where our dedicated support staff is on standby to assist you in navigating this process smoothly. If you’ve previously contacted us regarding the cancellation of your subscription, please review your Spam and other email folders for our response—we’re committed to ensuring no query goes unanswered. We eagerly await the opportunity to make things right, thank you for reaching out.
DO NOT DOWNLOAD
DO NOT DOWNLOAD!
This app shows in their main website “4.8 out of 5.0” which is clearly a lie as I can see here the low ratings.
I got caught by an advertisement on instagram and downloaded, decided to try for a week, paid £12 but they mentioned if you’re unhappy you can still have your money back in a week - guess what? I’ve contacted them via the app over the email TWICE already and I haven’t hear from them. Save your time.
15 de julio de 2024
Opinión espontánea
Respuesta de Femia
Hi Betina,
We're really sorry to hear about your experience. It’s concerning to hear that you haven't received the support you expected. Please note that the app rating on the App Store or Google Play is currently 4.8 out of 5.0.
We will contact you via email shortly to assist you with your request and address your concerns. Your feedback is important, and we want to resolve this for you. Thank you for your patience.
If I could give this business zero…
If I could give this business zero stars I would. I signed up with an email address and there is no way to cancel the subscription other than emailing their customer support who do not respond. I was billed £66 without my authorisation and no responses on this from their so called 'customer service'. A complete and utter scam, do not touch with a bargepole!
18 de julio de 2024
Opinión espontánea
Respuesta de Femia
Hi,
We’re truly sorry to hear about your experience and the frustration you're feeling. We understand how concerning it can be when issues arise with subscriptions and customer support.
The reason you were charged is due to our auto-renewal feature, designed to ensure uninterrupted service. We strive to make our billing process transparent, and all essential details are available on the payment screen prior to purchase.
Please reach out to us at support-w@femia.io with the subject line "TP Review," and we will prioritize your request to resolve this issue. Your satisfaction is important to us, and we are here to help.
Thank you for your patience, and we hope to resolve this matter promptly.
This app is a scam
This app is a scam! AVOID!!! It is impossible to cancel the subscription. I wrote several emails, and they said it was cancelled, but it still takes 40 pounds from my bank account. I asked for a refund because I can't cancel anywhere. They are just repeating the duplicate emails without any help or solution.
27 de junio de 2024
Opinión espontánea
Respuesta de Femia
Hello,
I'm truly sorry to hear about the difficulties you've faced with canceling your subscription. This is not the experience we want for our customers, and I apologize for the frustration and inconvenience this has caused you.
Please reach out to us directly at support-w@femia.io with the subject line "TP review" and provide your account details or any relevant transaction information. We will prioritize your case to ensure that the subscription is properly canceled.
Thank you for bringing this to our attention. We are committed to resolving this issue for you and appreciate your patience.
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