Terrible customer service and product. DO NOT USE!! I cancelled my membership during the free trial period because I didn't use it, and they still charged me twice for membership (totalling £134). I e... Ver más
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Consulta las opiniones de los clientes
Do not use it/subscribe for it ! Autorenewal set and charges you without any reminder! They cover it under "uninterrupted service". The app is useless. No new information, you couldn't get in other a... Ver más
La empresa ha respondido
Overall, the app is really great, especially in helping understand my cycle. I used the fertility app, and it helped me pinpoint ovulation more accurately. It really works! However, for me, it's a bit... Ver más
La empresa ha respondido
I initially just wanted to track my cycle but ended up discovering the Getting Pregnant mode too. I love how the app not only tells me when I'm ovulating but also explains what's happening in my bod... Ver más
La empresa ha respondido
Información sobre la empresa
- Clínica de fertilidad
- Servicio de fitness y nutrición
- Clínica de Salud de la Mujer
- Clínica de salud reproductiva
- Programa de bienestar
Escrito por la empresa
Femia supports women on their fertility and pregnancy journeys with personalized insights and expert advice. Created by top healthcare specialists, our app helps track your cycle, detect ovulation, and improve conception chances. Femia offers symptom tracking, daily tips, and 24/7 AI-powered support, while prioritizing your privacy and data security. Join millions of women trusting Femia for every step of their reproductive health journey.
Información de contacto
Karaiskaki 13, 3032, Limassol, Chipre
- https://contact-us.welltech.com/femia.html?source=trustpilot
- femia.io
2,0
Malo
196 opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I like that the app reminds me of important
I like that the app reminds me of important days and gives me useful tips. I understand my cycle much better now.
15 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Elaina!
Thank you for your wonderful feedback!
I’m glad to hear you’re finding the reminders and tips helpful! It’s great that the app has enhanced your understanding of your cycle. If you have any other feedback or need assistance, feel free to reach out.
Kind regards,
Femia Team
It's reliable and easy to navigate
Femia has been a good companion during my pregnancy. The tips and tracking features are useful. It's not mind-blowing, but it's reliable and easy to navigate.
18 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hi!
Your review is extremely motivating! Thank you for your kind words.
Best regards,
Femia Team
I've been using the paid version of…
I've been using the paid version of Femia for a while now, and honestly, I can't imagine tracking my health without it. It's my routine now.. I started out using it an ovulation tracker to plan my pregnancy, and I was so impressed by how accurate and helpful it was. Now that I'm pregnant, I use all the features to keep track of my baby's development and how I'm feeling. The app is super user-friendly, and the info is always sport on and really useful.
16 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Celine!
Wow, thank you so much for sharing your experience!
I'm thrilled to hear that Femia has become such an essential part of your health journey. It’s fantastic to know that it’s been so accurate and helpful, especially during such an exciting time as pregnancy. We’re always striving to provide the best features and support, so your feedback means a lot. If you have any suggestions or need further assistance, feel free to reach out. Congratulations on your pregnancy, and we wish you all the best on this wonderful journey!
Best regards,
Femia Team
Please avoid - same experience as others
First of all the app wasn't even a good app, it claimed to give you so much support and assistance in terms of helping with fertility health etc.
I have just been charged £66, as what others have mentioned it's not in my apple subscriptions even though on their page it says you can manage your subscription through Apple and even gives you the link to Apple, however there is nothing there. I have emailed and asked for a refund but haven't heard back. If they don't respond I need to report them to my bank.
17 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Amy!
Thank you for your feedback!
I noticed your comment about the auto-renewable plan and wanted to provide some clarification. The reason you were charged when the new billing period started is because of our auto-renewal feature, which is designed to ensure uninterrupted service. We aim to make our billing process as transparent as possible, which is why you'll find all essential details available on the payment screen prior to purchase.
If you have further questions or need more details, please don't hesitate to reach out via the support-w@femia.io email address. Thank you!
Kind regards,
Femia Team
Same issue as others - AVOID
Same issue as others. I reached out to them via email to query why I was charged and ask for refund as subscription isn’t in Apple subscriptions. No response whatsoever. The app is worse than Flo so don’t bother!
I am asking one last time for somebody to reply to my query and to refund me and to ensure my subscription is cancelled for sure. I will have to contact my bank and relevant authorities to report the company if I don’t hear back asap.
17 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Zsuzsa!
Thank you for your feedback.
We are sorry you no longer want to be a part of our community. We are always available to guide you through the cancelation process, so we will get back to you soon from the support@femia.io email address. Please, stay tuned!
Kind regards,
Femia Team
SCAM!
Trying to cancel subscription, I’ve sent tones of emails and wrote on instagram with no response, total scam! Have no idea how to cancel it right now, my money is just being stolen!!! Avoid at all costs, it’s impossible to cancel this subscription.
19 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Alina!
Thank you for sharing your experience!
We're sorry about the trouble you encountered trying to cancel your subscription. We are happy to guide you through the steps to cancel, so we will get back to you soon from the support@femia.io email address. Please, stay tuned!
Kind regards,
Femia Team
Impossible to cancel
Same destiny of the other users. I got charged after free trial (and I went multiple times in the app to see if there was an active subscription but there was nothing in my account). Once I received the email that I was charged, I followed the instructions to cancel the subscription. Impossible. I then emailed the support and I got the automatic message with the Famous instructions on how to cancel. I followed and it brought me nowhere. Tomorrow I will call my bank and report this company. And btw, the app is a copy of the Flo app without their professionalism. I hope the care team will contact me and solve this for good! I can't believe you are playing with some an important aspect of women's life!
18 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello!
Thank you for sharing your experience!
We're sorry about the trouble you encountered trying to cancel your subscription. We are happy to guide you through the steps to cancel, so please contact us via support@femia.io with the subject line "TP review".
Looking forward to hearing from you!
Best regards,
Femia Team
Impossible to cancel
The app is not what it is advertised as and it seems impossible to cancel the subscription. I contacted the support via email, was told that I would get an answer within 24h but that has not been the case yet. I will not let go and want my subscription to be cancelled ASAP.
16 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Cynthia!
Thank you for sharing your experience!
We're sorry about the trouble you encountered trying to cancel your subscription. We are happy to guide you through the steps to cancel, so we will get back to you soon from the support@femia.io email address. Please, stay tuned!
Kind regards,
Femia Team
Expensive subscription nightmare
Had a total nightmare trying to cancel this expensive subscription! I tried to follow the instructions and it wasn’t even showing on my Apple subscriptions so I’ve been charged almost £80 for 2 months for an app I haven’t used. Despite sending emails hoping to get a tailored response, it just kept coming back with AI automated email responses which isn’t helpful. The subscription has now been cancelled but I’d like to be refunded as it was not easy.
17 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hi there, Steph!
Thank you for sharing your feedback!
I noticed your comment about the auto-renewable plan and wanted to provide some clarification. The reason you were charged when the new billing period started is because of our auto-renewal feature, which is designed to ensure uninterrupted service. We aim to make our billing process as transparent as possible, which is why you'll find all essential details available on the payment screen prior to purchase.
Meanwhile, for the other concerns, we will get back to you soon from the support@femia.io email address. Please, stay tuned!
Kind regards,
Femia Team
Clear app
Clear app, super easy to use! Everything you need is right at your fingertips. I’ve been using it for three months now, I like it so far.
14 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hey, Delfina!
Thanks for taking the time to share this with us - that's so inspiring! Keep it up 💪
Best regards,
Femia Team
This is the worse app I been ever used
This is the worse app I been ever used, it been charged me £5 for subscription and when I wanted to cancel it there is no option to cancel I got emailed if I want to cancel I have to contact apple subscription that’s so wired . Even though this app tried to take money from my account when I been already charged for subscription they tried to take money from my account without letting me know it’s a proper scam app
17 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Fabi!
Thank you for sharing your experience!
We're sorry about the trouble you encountered trying to cancel your subscription. We are happy to guide you through the steps to cancel, so could you please contact us via support@femia.io with the subject line "TP review"?
Looking forward to hearing from you!
Best regards,
Femia Team
How to cancel is a mystery!
Another experience similar to others on here who have been charged seemingly out of the blue. I paid for a 7 day trial only and have just seen a pending £38.95 charge in my banking with no way to cancel as it does not appear in Apple Subscriptions! Awaiting a reply from customer services and after reading these reviews, do not feel hopeful at all!!
Edited 20.8.24 - I have since heard from
the support team via email who have cancelled the subscription thankfully, although a monetary refund does not seem possible and instead, according to the refund policy, I am being offered a years access to the app. For those waiting over 24 hours for a reply, you might expect to wait a few days longer but hopefully someone will be in touch as they have done with me. A helpful lady called Sophie.
16 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hi there, Gemma!
Thank you for sharing your feedback!
I noticed your comment about the auto-renewable plan and wanted to provide some clarification. The reason you were charged when the new billing period started is because of our auto-renewal feature, which is designed to ensure uninterrupted service. We aim to make our billing process as transparent as possible, which is why you'll find all essential details available on the payment screen prior to purchase.
Meanwhile, for the other concerns, we will get back to you soon from the support@femia.io email address. Please, stay tuned!
Kind regards,
Femia Team
Pas en français
Effectivement, j'aurais du lire vos commentaires avant... j'ai écrit ce matin pour résilier mon abonnement et j'espère que le traitement se fera au plus vite.
Mais je voulais juste préciser ici que ses services ne sont pas en français (seulement quelques articles) et effectivement vous communiquez avec une AI....
Je me suis fait avoir dans une nuit de désespoir intense et j'ai cru bêtement que ce "suivit " pourrait m'aider.
16 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hi, Camille!
Thanks for sharing your feedback!
We are sorry to hear that the app didn't meet your expectations. Could you please give us a bit more information about what we could improve via support@femia.io with the subject line "TP review".
Looking forward to hearing from you!
Best regards,
Femia Team
Don´t give up
Hi guys, I had the same experience as you and wrote a bad review on Trustpilot a few days ago. Customer service then got back to me this week and cancelled my subscription and I also got a full refund of the money I had already paid. I also had contact with a Sophie as mentioned in a post from another user a couple of days ago. I don't think they are deliberately scamming people, their booking system seems to be a mess. Anyway, their refund policy (which I can`t link here but you can google it) says without a doubt, that you are entitled to a full refund within 30 days from the purchase date. I am writing this to let you know that there is hope. But don't wait for customer service to get back to you. Write reviews, over and over again, on Trustpilot or the App Store, until they get back to you. And if you still want to buy this app, do it through Paypal, because if worse comes to worst, Paypal can give you a refund. Keep going...
15 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Rosi!
Thank you for sharing your experience and feedback.
I’m glad to hear that your issue was eventually resolved. We apologize for any inconvenience you faced and appreciate your patience.
We want to assure you that all users are treated equally under our Refund Policy, and we strive to process requests as promptly as possible. However, due to the high volume of inquiries we receive, there may be occasional delays.
Your feedback is valuable, and we're continually working to improve our processes and support. If you encounter any further issues or need additional assistance, please don’t hesitate to reach out directly via the support-w@femia.io email address. We're here to help and appreciate your understanding as we work through these challenges.
Kind regards,
Femia Team
Subscription impossible to cancel
I don’t often leave reviews but want to add weight to the existing ones that I wish I had read - plus it seems it might be the only way to get a response as the emails don’t appear to be monitored.
I signed up with an instagram add and not via the app itself and cancelling a subscription is near impossible. It isn’t in apple subscriptions - because it wasn’t handled in the App Store. There’s nowhere to cancel in your account areas. You have to email them. But they do not reply
That aside, the reason I want to cancel is because the content is not what I was expecting. The quiz made me believe it would be a personalised experience but it is generic AI generated articles and chat.
16 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Dayle!
Thank you for sharing your experience!
We're sorry about the trouble you encountered trying to cancel your subscription. However, we are happy to guide you through the steps to cancel and resolve other concerns, so we will contact you shortly from support-w@femia.io. Please review your Spam and other email folders for our response. Thank you!
Best regards,
Femia Team
Total scam!!
Total scam!!! Paid $20 for a 1 month trail subscription. Guess what? It doesn’t even give you access to any information within the APP!! It actually wants you to upgrade to receive any of the “benefits”. So I go to cancel the subscription and big shocker, no response. Then I get hit with a $65 charge out of nowhere. Now I’m dealing with someone named Sophie that’s talking to me like I’m stupid and is refusing to refund me for the unauthorized purchase. Do not, I repeat, do not use FEMIA.
13 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hi there, Kendra!
Thank you for sharing your feedback!
I noticed your comment about the auto-renewable plan and wanted to provide some clarification. The reason you were charged when the new billing period started is because of our auto-renewal feature, which is designed to ensure uninterrupted service. We aim to make our billing process as transparent as possible, which is why you'll find all essential details available on the payment screen prior to purchase.
However, for further communication and to make things right, please contact us via support-w@femia.io with the subject line "TP review".
Looking forward to hearing from you!
Best regards,
Femia Team
Absolutely disgusting company
Absolutely disgusting company. They won’t cancel your subscription and send generated messages back advising to cancel in your apple subscriptions despite it not being there. STAY AWAY FROM THIS APP!!!
22 de julio de 2024
Opinión espontánea
Respuesta de Femia
Hello, Alisha!
Thank you for sharing your feedback.
We're sorry you would like to unsubscribe from our app. We want our subscription management process to be transparent and easy to navigate, and your input helps us do that.
However, we are happy to guide you through the steps to cancel so we will get back to you soon from the support@femia.io email address. Please, stay tuned!
Best regards,
Femia Team
I wish I would’ve seen these reviews…
I wish I would’ve seen these reviews before getting this app. I’ve reached out to customer support with no response to cancel my subscription. There’s no way to cancel on the app
9 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello!
Thank you for sharing your experience - we're sorry about the trouble you encountered trying to cancel your subscription.
However, we are happy to guide you through the steps to cancel so could you please contact us via support@femia.io with the subject line "TP review"?
We look forward to helping you!
Best regards,
Femia Team
Scam
Scam!
They are not reaching out to you at the support and you cannot unsubscribe the subscription!! Really horrible!
8 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Sia!
Thank you for your feedback.
We are sorry you no longer want to be a part of our community and about the trouble you encountered trying to cancel your subscription.
However, we are happy to guide you through the steps to cancel so could you please contact us via support@femia.io with the subject line "TP review"?
We look forward to helping you!
Best regards,
Femia Team
Deceptive marketing...it's a scam
The social media marketing for this app is extremely misleading. It is a basic ovulation and period tracking app. Do not pay for a subscription. It is not worth it and it's incredibly difficult to request a refund or cancel a subscription. It is a total scam! The "advice" it offers is just AI generated. Terrible.
7 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hi!
Thanks for sharing your feedback!
We are sorry to hear that the app didn't meet your expectations. We aim to show the range of plans and exercises available to users in a concise way in our ads, but it may be that the shortened content does not fully detail the extent of our app's capabilities. However, the functionality shown in our ads is always available! Based on the information you enter when setting up your profile, the app will pick a plan that aligns with your goals and fitness level.
Also, for further communication and to make things right, please contact us via support@femia.io with the subject line "TP review".
Looking forward to hearing from you!
Best regards,
Femia Team
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