Terrible customer service and product. DO NOT USE!! I cancelled my membership during the free trial period because I didn't use it, and they still charged me twice for membership (totalling £134). I e... Ver más
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Consulta las opiniones de los clientes
Do not use it/subscribe for it ! Autorenewal set and charges you without any reminder! They cover it under "uninterrupted service". The app is useless. No new information, you couldn't get in other a... Ver más
La empresa ha respondido
Overall, the app is really great, especially in helping understand my cycle. I used the fertility app, and it helped me pinpoint ovulation more accurately. It really works! However, for me, it's a bit... Ver más
La empresa ha respondido
I initially just wanted to track my cycle but ended up discovering the Getting Pregnant mode too. I love how the app not only tells me when I'm ovulating but also explains what's happening in my bod... Ver más
La empresa ha respondido
Información sobre la empresa
- Clínica de fertilidad
- Servicio de fitness y nutrición
- Clínica de Salud de la Mujer
- Clínica de salud reproductiva
- Programa de bienestar
Escrito por la empresa
Femia supports women on their fertility and pregnancy journeys with personalized insights and expert advice. Created by top healthcare specialists, our app helps track your cycle, detect ovulation, and improve conception chances. Femia offers symptom tracking, daily tips, and 24/7 AI-powered support, while prioritizing your privacy and data security. Join millions of women trusting Femia for every step of their reproductive health journey.
Información de contacto
Karaiskaki 13, 3032, Limassol, Chipre
- https://contact-us.welltech.com/femia.html?source=trustpilot
- femia.io
2,0
Malo
196 opiniones
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No ha contestado las opiniones negativas
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Pure arnaque à fuir...
Si l'on pouvait mettre 0/20, j'aurai mis 0 !
J'ai été targeté en story Instagram en français...mais en réalité, tout est en anglais !!
J'ai écrit au support le 16/08 pour leur indiquer mon mécontentement et on m'a répondu en anglais, avec des liens web pour me faire rembourser.
Mais les liens ne fonctionnent pas !!
Je leur ai répondu que ça ne fonctionne pas le 29/08 mais aucune réponse depuis. IN-AD-MI-SSIBLE !
Ils m'ont volé de 80€
16 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Jessica!
Thank you for your feedback!
We’re sorry to hear about your experience and understand your frustration. It seems there might have been some confusion with language preferences and other concerns. To resolve this issue effectively, we kindly ask that you contact us directly via email at support-w@femia.io with the subject line "TP review". This will allow us to address your queries more thoroughly.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Femia Team
Scam
They provide the same information as other apps, only much more expensive. It is impossible to cancel a subscription through them, I had to block everything through the bank and write a statement to the police.
1 de septiembre de 2024
Opinión espontánea
Respuesta de Femia
Hello!
Thank you for getting in touch with us!
I'm sorry to hear about your difficulty with the cancellation process. Please note that you can cancel your subscription by sending an email to support-w@femia.io with the subject line "TP review". We are available to assist with any cancellations and ensure your account is properly managed. If you’ve had trouble with this process, please reach out to us directly so we can resolve the issue promptly.
Looking forward to hearing from you!
Best regards,
Femia Team
Scam! Be aware!
The app is a scam. Stay away. They offer something new just to get the initial payment and then they charge whatever they want without the possibility to cancel.
31 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Mei!
Thank you for the feedback!
I’m sorry to hear about your experience. Please note that payment information is always shown before finalizing any purchase to ensure transparency. If you’re having trouble with cancellations or unexpected charges, please contact us via support-w@femia.io with the subject line "TP review" directly. We are here to help resolve issues and assist with any account management concerns. Your feedback is important, and we’re committed to addressing any problems you encounter.
Best regards,
Femia Team
I feel much more confident
Femia has daily tips, symptom tracking, information about the baby's development - all this helps a lot. The paid version of the app is worth every cent! All the data is always at hand, and I feel much more confident.
25 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Calvin!
Thank you for your feedback!
I'm so glad that Femia has helped you feel more assured with its comprehensive features. Your feedback is so helpful for others considering the app. Thanks for letting us know how well it’s working for you!
Kind regards,
Femia Team
Complete SCAM
Complete SCAM. No customer service, 5 different email addresses for contact is what made me finally see this is a scam -
support-w@
privacy@
support@
Contact your banks and put a ban on them as they are not answering any emails and also there is no active subscription on your device but they still charge you.
30 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Mihaela!
Thank you for the feedback!
I’m sorry to hear about your experience. Please note that payment information is always shown before finalizing any purchase to ensure transparency. If you’re having trouble with cancellations or unexpected charges, please contact us via support-w@femia.io with the subject line "TP review" directly. We are here to help resolve issues and assist with any account management concerns. Your feedback is important, and we’re committed to addressing any problems you encounter.
Best regards,
Femia Team
It's really cool that app has health…
It's really cool that app has health chatbot where I can ask quick questions.Good for those `Is this normal?'moments.
But I wish I could upload pictures, like test results, to the chatbot. It'd de great to get some guidance directly through the app.
23 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Laura!
Thank you for your feedback!
I’m glad you find the health chatbot useful for quick questions! Your suggestion about uploading pictures, like test results, is a great idea. Integrating that feature could definitely enhance the guidance provided.
If you have any other suggestions or need any assistance, feel free to reach out via the support-w@femia.io email address.
Kind regards,
Femia Team
I would give it a 0 if I could
I would give it a 0 if I could. The app doesnt have any special feature as advertised and I was charged without a warning. I could not find any option to cancel the subscription anywhere in the app. It is impossible to get into femia.io. The customer service is not responsive.
28 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Ferawati!
Thank you for the feedback!
I’m sorry to hear about your experience. Please note that payment information is always shown before finalizing any purchase to ensure transparency. If you’re having trouble with cancellations or unexpected charges, please contact us via support-w@femia.io with the subject line "TP review" directly. We are here to help resolve issues and assist with any account management concerns. Your feedback is important, and we’re committed to addressing any problems you encounter.
Best regards,
Femia Team
1 star as I can't put 0
1 star as I can't put 0. Wish I'd looked at reviews first. Thought I was getting something new compared to my other cycle apps with the 'pre-conception cleanse' but that was an extra £40+
Unable to cancel subscription and no reply to 4 emails asking for a refund for an app I haven't used and doesn't give me anything different to my other tracker apps.
Funny how they reply to positive reviews.
I will be contacting my bank and taking legal action if I do not receive a response and refund from this company, who are taking advantage of people in a vulnerable place in their lives. Absolutely despicable.
28 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Holly!
Thank you for getting in touch!
I’m truly sorry to hear about your experience and understand your frustration. Please be assured that payment information is always shown before completing any purchase to maintain transparency. For subscription cancellations and other concerns, please contact us via support-w@femia.io with the subject line "TP review". If you’re not receiving responses, we encourage you to try again as we aim to address all concerns promptly. We take your feedback seriously and are committed to resolving this issue.
Best regards,
Femia Team
I am very pleased with it!
The paid version provides a lot of useful information and advice. Tracking your baby's development by week, reminding you of important events - all this is very convenient. The app helps you stay calm in your state. I am very pleased with it!
18 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Brian!
Thank you for your feedback!
I'm delighted to hear that you're so satisfied with the app! It's great that the paid version offers valuable insights and keeps you organized with weekly updates and reminders. It’s wonderful to know it helps you stay calm and supported. Thanks for sharing your positive experience!
Kind regards,
Femia Team
Cancellation was possible after several attempts
After several attempts, including writing here. I think I managed to cancel the subscription. There is still hope, everyone!
23 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Ezgi!
Thank you for sharing your experience!
We're sorry about the trouble you encountered trying to cancel your subscription. Let me please note, that we are happy to guide you through the steps to cancel. You just need to contact us via the support-w@femia.io email address and we will guide you through the process.
Best regards,
Femia Team
The interface is very user-friendly
By using the paid version of the Femia I was able to track my ovulation in detail and plan my pregnancy with maximum accuracy. The app allows me to store all the data about my cycles and symptoms, which helps me to understand my body better. The interface is very user-friendly and easy to use, and the reminder functions help me not to forget about important days.
18 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Amanda!
Thank you for getting in touch with us!
It’s great to hear that the Femia app has made tracking your ovulation and planning your pregnancy so effective! The user-friendly interface and helpful reminders are definitely valuable features. It’s wonderful that the app is enhancing your understanding of your body and making your journey smoother. Thanks for sharing your feedback!
Kind regards,
Femia Team
The interface design is intuitive and…
The interface design is intuitive and prompts and reminders are always timely.
20 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Santina!
Thank you for your feedback!
We’re pleased to hear that you find the interface intuitive and that the prompts and reminders are well-timed. Your input is valuable and encourages us to keep refining the experience. If you have any further suggestions, feel free to share!
Kind regards,
Femia Team
This app is a scam
This app is a scam! Do not waste your time and money. Inaccurate, hard to navigate and just wants your money. Super hard to cancel and NO REMINDER OF YOUR SUBSCRIPTION RENEWAL, so you will be surprised when it hits your card after your first months of signup, not using, deleted account, etc. and of course they won’t honor a refund in any cases! Wish I saw these reviews before signing up as clearly an average of 2 stars shows how bad this app is! And to your comments, I of course contacted you before and not even an explanation why no reminder to the subscription renewal I could have from you..a joke!
18 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Camila!
Thank you for reaching out!
I’m sorry to hear about your experience. Please note that payment information is always clearly shown before completing any purchase to ensure transparency. If you’re having trouble navigating the app or managing your subscription, we are here to help. We encourage you to contact us via support-w@femia.io with the subject line "TP review" directly for assistance with your account. Your feedback is valuable, and we are committed to improving our service.
Kind regards,
Femia Team
SCAM - avoid, use other similar apps instead
As with the majority of reviews this company is a scam. Refused to refund a purchase I did not agree to, I signed up to a trial period only and recieved no notication that this trial period was ending. I was charged £66 for an app I have never used beyond the first day of downloading. The app itself is terrible and you are much better with other apps such as Flo or Clue - which are also much cheaper/free!
23 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Dione!
Thank you for reaching out!
I’m sorry to hear about your experience. Please be assured that payment information is always displayed before completing any purchase to ensure clarity. If you encounter issues with a trial period or charges, I recommend reaching out to us via support-w@femia.io with the subject line "TP review" directly for assistance and to help address your concerns. We value your feedback and are committed to improving our service.
Best regards,
Femia Team
Scam - do not sign up
Scam - same experience as others
A scam app set to profit from women who are potentially at a very low time in their lives already. The worst of the worst kind of people creating stuff like this. Instagram needs to take more accountability for allowing scams to promote themselves.
Ive been charged when I shouldn’t have been with no way of getting my money back and no idea if they will continue to take more.
23 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Sarah!
Thank you for getting in touch!
I’m sorry to hear about your experience and understand your concerns. Please note that payment information is always displayed before finalizing any purchase to ensure transparency. If you believe there’s been an issue with your charges, please contact us via support-w@femia.io with the subject line "TP review". We can assist with any billing concerns and help resolve the situation. We appreciate your feedback and are committed to addressing any issues you encounter.
Best regards,
Femia Team
Avoid - Awful Customer Service
After reading other reviews, I am unfortunately experiencing the same issues. I have had money taken out of my account and it’s not in my Apple subscriptions. I have emailed 4 times and had no response, awful customer service.
22 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Lauren!
Thank you for sharing your experience!
We're sorry about the trouble you encountered trying to cancel your subscription. We are happy to guide you through the steps to cancel, so could you please contact us via support-w@femia.io with the subject line "TP review"?
Looking forward to hearing from you!
Best regards,
Femia Team
They charged my card but gave me no way…
They charged my card but gave me no way to cancel and no indication in the ad of what I was signing up for. I thought I was paying for a free trial! There’s no way to cancel your subscription if not done through the app.
22 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Chantelle!
Thank you for sharing your experience!
We're sorry about the trouble you encountered trying to cancel your subscription. We are happy to guide you through the steps to cancel, so could you please contact us via support-w@femia.io with the subject line "TP review"?
Looking forward to hearing from you!
Best regards,
Femia Team
SCAM! No customer service!
If I could give 0 stars, I would!
This app is terrible. Crashes all the time. I’ve been scammed out of an extra £66 (so far) as it’s impossible to cancel. AVOID THEM AT ALL COSTS!!
21 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hi, Alice!
I’m very sorry to hear about your experience and understand your frustration. We have already reached out to you via email from support-w@femia.io to address your concerns.
Please check your inbox (and spam folder) for our response, as we aim to resolve this situation as quickly as possible. Your feedback is important to us, and we’re committed to making things right.
If you haven’t received our email or need further assistance, please let us know so we can ensure your issue is resolved. Thank you for your patience and understanding.
Kind regards,
Femia Team
STILL trying to cancel with zero…
STILL trying to cancel with zero response. I have never had an experience like this before. They responded to my previous Trust Pilot review with directions on what to put in the subject line (so as to not have it go to an automated reply) and I have emailed them multiple times with still no response a week later.
This has been such a painful time as we were told from our fertility doctor that having children was not going to happen for us so the fact that I’m having to spend hours trying to cancel this while we’re dealing with grief is the last thing that I want to be doing. What do I need to do??? My card is going to be charged again on August 31 and I just want to cancel this account so I don’t have a constant reminder of the dream that we have lost.
21 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Rachel!
Thank you for your feedback!
I’m deeply sorry to hear about the distress you’re experiencing during such a challenging time. I completely understand how frustrating it must be to deal with these issues while navigating such personal and emotional circumstances.
Please reach out to us directly via support-w@femia.io with the subject line "TP review". We are committed to resolving this matter as swiftly as possible and want to ensure that your concerns are handled with the care and attention they deserve.
Thank you for your patience and understanding as we work to address your request. We’re here to help and will make every effort to resolve this promptly for you.
Kind regards,
Femia Team
Good idea, I like it
Absolutely love seeing a realistic 3d model. It feels like I am personally watching the development of the baby, it's so cute and exciting. Good idea, I like it.
14 de agosto de 2024
Opinión espontánea
Respuesta de Femia
Hello, Mary!
Thank you for your wonderful feedback!
We’re delighted that you’re enjoying the 3D model and finding it engaging. If you have any suggestions or need assistance, don’t hesitate to contact us.
Kind regards,
Femia Team
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