Findmypast Opiniones 

390
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ex member having enjoyed better times ( violin playing in background), I've returned briefly while I reconsider. Delighted to see ' Hints '....an excellent shortcut method for comparison and po... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Your site is truly wonderful! The ability to conduct searches spanning up to 20 years for births and more is impressive. Having access to both printed versions and original US & UK censuses is a featu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love the quick easy list of search results and that it is so easy to click onto the original record. Only thing I would change is the range of years being +/- I would much prefer 2 separate input... Ver más

Valorada con 1 estrellas sobre 5

Despite supplying you with infinite information your suggestions can be way off the mark. Not sure is it a case of using totally outdated algorithms or if it’s just a case of picking random similar na... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Genealogista

Escrito por la empresa

Findmypast is a family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

390 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(390)

42 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

site is easy to use

site is easy to use. Information is relevant in most cases or opens up new lines of enquiry

5 de enero de 2024
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Respuesta de Findmypast

Hello Jennifer,

Thank you for your review of Findmypast.

We're happy to hear that you have had success using Findmypast to further your research and wish you the best of luck in uncovering new discoveries!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 4 estrellas sobre 5
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Respuesta de Findmypast

Hello Jennifer,

Thank you for your review of Findmypast.

We're happy to hear you have found what you're looking for easily and wish you the best of luck with your next piece of research.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 3 estrellas sobre 5

I find the site difficult to navigate

I find the site difficult to navigate, having to keep going back to the start. The are also large gaps in the 1939 register were my parents and family are not listed anywhere in the UK

10 de enero de 2024
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Respuesta de Findmypast

Good Morning

Thank you for taking the time to rate us

We are sorry you are having some difficulty in using our site, and finding records!

We have many resources available on site within our help pages which you can find here

https://www.findmypast.ie/blog/help

We do also have a helpful support team, a member of our support team will reach out later on today to offer some assistance!

Kind Regards

Findmypast

Valorada con 5 estrellas sobre 5

Findmypast has been very helpful!

Findmypast has been very helpful in assisting me in learning who are my ancestors. The experience has been very rewarding and easier than I expected. Whether a newcomer like myself or experienced you will Findmypast a very useful tool.

29 de diciembre de 2023
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Respuesta de Findmypast

Hello Dave,

Thank you for your review of Findmypast.

We're happy to hear you have had success in tracing your ancestors using our records and wish you the best of luck uncovering more information about them!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 5 estrellas sobre 5

Interesting

4 de enero de 2024
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Respuesta de Findmypast

Hi Orla,

Thank you for your email.

We are happy you have found the website interesting.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 4 estrellas sobre 5

Found out more family information than…

Found out more family information than other companies. Love the newspaper info .

10 de diciembre de 2023
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Respuesta de Findmypast

Good Afternoon

Thank you for your comments!

It is wonderful how much information you have found through our site!

Kind regards

Findmypast

Valorada con 4 estrellas sobre 5

The best old newspaper articles are on Findmypast

Newspaper articles on Findmypast show our ancestors had problems we were not aware of, like my grandmother Ellen Kennedy taken to court for leaving a light on in 1941 during a WW2 blackout. She was fined twenty shillings .

29 de diciembre de 2023
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Respuesta de Findmypast

Good Afternoon

Thank you for your feedback!

It's wonderful you have found this within our newspaper records! We wish you continued success in your research.

Kind Regards

Findmypast

Valorada con 4 estrellas sobre 5

I next to find a burial record and for…

I next to find a burial record and for mu great g and can't find it

22 de diciembre de 2023
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Respuesta de Findmypast

Good Afternoon

Thank you for your feedback

You may like to try our help pages if you are having difficulty in locating a particular record? These are a great resource with many hints and tips for your searches!

https://www.findmypast.ie/blog/help

Kind Regards

Findmypast

Valorada con 1 estrellas sobre 5

Signed up for a free 7-day trial.

Signed up for a free 7-day trial with the subscription that grants access to the 1921 census. Access is denied during the trial period. To view an image from the census costs £2.50 and another £2.50 for a transcription if required. That may not be much to some people, but too expensive for a pauper like me.
Shame.

22 de diciembre de 2023
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Respuesta de Findmypast

Hi Mark,

Thank you for your review of Find My Past.

Our 1921 census is not currently available on a free trial and a subscription to our Premium plan is available as well as access via micropayments. We are sorry you are disappointed with the pricing of this and have passed this feedback back to our team.

Kind Regards;
Findmypast

Valorada con 5 estrellas sobre 5

Good to see 1921 included

Good to see 1921 included.
Very user-friendly& I know my way around the site.

27 de diciembre de 2023
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Respuesta de Findmypast

Hello Andy,

Thank you for your review of Findmypast.

We're happy to hear you have had success using the 1921 Census within your subscription and wish you the best of luck with your research!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 3 estrellas sobre 5

7 days free with no strings attached

I believe a good service is provided, however, a more explainitive and cheaper introduction for new people, who may be willing to pay for the service, would be an advantage. The free 7 days introduction, does not work, as you must pay for another option at the same time. Thanks for your reply, however you must still pay for a subscription to get your 7 day free trial. Why not just give a 3 or 7 day free trial, no strings attached. Thanks for your reply
Thanks.

18 de diciembre de 2023
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Respuesta de Findmypast

Hello James,

Thank you for your review of Findmypast.

Although you have to provide card details to take out the free trial no funds are taken if cancelled before the 7 days are up.

This can be cancelled at any time within the 'My Subscription' section or by reaching out to customer support.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, easy to use and find your relatives. Just extraordinarily expensive, unless you use it for your work and can justify the expense.

13 de diciembre de 2023
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Respuesta de Findmypast

Thank you for reviewing Findmypast.

We are happy to hear you are enjoying the site. If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,
Support Team @ Findmypast

Valorada con 4 estrellas sobre 5

Availability of old newspapers

The availability of the newspaper archive and the 1921 census are my main reasons for returning. I am less happy with some of the changes to the way in which the family tree can be revised.

25 de noviembre de 2023
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Respuesta de Findmypast

Hello,

Thank you for your review of Findmypast.

We're happy to hear you have enjoyed diving into our newspaper archives and the 1921 Census.

If you would like to provide feedback regarding any recent tree changes please don't hesitate to reach out to support@findmypast.ie.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 2 estrellas sobre 5

Free weekend

Free weekend, and wanted to try it out, but only had a few hours left so I really couldn't see what was available. Did not seem to offer anything to further my research in my very short time on your site.
Maybe it is good...but
Since then you have been sending me hints I either already have or which are totally unrelated to my research.
So based on the (way too frequent) emails you keep sending, it doesn't seem like you have anything I might need.
It's annoying and none of the 'hints' are helpful.
At this point I'm leaning into the delete before opening strategy.
Hoping this is helpful for your marketing team.

13 de noviembre de 2023
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Respuesta de Findmypast

Hello Nanette,

Thank you for your review of Findmypast.

We're sorry to hear that you haven't found what you were looking for.

If you wish the hinting emails to stop you can click 'My Account' followed by 'Communications Preferences'. You will still receive the hints within your tree you just wont receive email notifications of them.

We will pass on your feedback to the marketing team on your behalf.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 4 estrellas sobre 5

Free access to Findmypast for Armistice

It was great to get short-term free access to some historical records, 'though frustrating that many were locked behind a paywall and only available to subscribers. I have a subscription to Ancestry, but if it weren't so expensive would subscribe to Findmypast as well, since they complement each other.

13 de noviembre de 2023
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Respuesta de Findmypast

Dear Ann,

Thank you for your review of Findmypast.

All record sets were free apart from The 1921 Census of England and Wales and family tree search.

Kind Regards,

Findmypast

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