Findmypast Opiniones 

390
TrustScore: 4.5 sobre 5

4,3

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ex member having enjoyed better times ( violin playing in background), I've returned briefly while I reconsider. Delighted to see ' Hints '....an excellent shortcut method for comparison and po... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Your site is truly wonderful! The ability to conduct searches spanning up to 20 years for births and more is impressive. Having access to both printed versions and original US & UK censuses is a featu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love the quick easy list of search results and that it is so easy to click onto the original record. Only thing I would change is the range of years being +/- I would much prefer 2 separate input... Ver más

Valorada con 1 estrellas sobre 5

Despite supplying you with infinite information your suggestions can be way off the mark. Not sure is it a case of using totally outdated algorithms or if it’s just a case of picking random similar na... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Genealogista

Escrito por la empresa

Findmypast is a family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

390 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(390)

42 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Despiyour alghorythms te supplying youinfinite…

Despite supplying you with infinite information your suggestions can be way off the mark. Not sure is it a case of using totally outdated algorithms or if it’s just a case of picking random similar names to bulk out giving the impression that there are loads of more new hints. However this doesn’t cut mustard. Inevitably it just wastes my precious time. If my ancestors were Jack and Jill who got married then don’t give me John & Joan or Jack & John!

12 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Hello,

Thank you for your review.

We appreciate your feedback regarding the record suggestions you have received.

Please be assured, we have passed on your comments to our development team.

Kind regards,

Findmypast

Valorada con 1 estrellas sobre 5

If I had a chance I would give no…

If I had a chance I would give no stars. My reason is simple. People are desperate to trace their family and relatives. You do not give the information unless a fee is paid. I find that unfortunate. Having said that you are in the business of making money. Enough said. Please consider if you can people's feelings buying their roots.

11 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Thank you for reviewing Findmypast

We will pass on your feedback .

Kind regards,
Support Team @ Findmypast

Valorada con 3 estrellas sobre 5

Sometimes deceptive

There are many records here which can't be found anywhere else but they also over-state what they have available. E.g. they boast parish records for Worcestershire but only have baptisms for four parishes.
The search function is clumsy and difficult.

11 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Hello,

Thank you for your review of Findmypast.

We're sorry to hear you are having difficulties with our search, we have a number of different record sets relating to Worcestershire which can be found here:

https://www.findmypast.co.uk/search/historical-records?region=world&keywords=worcestershire&page=1&order_direction=desc&order_by=relevance

If there is something specific you're looking for please don't hesitate to get in touch and we can attempt to point you in the right direction

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 3 estrellas sobre 5

Finding further information

I have entered all the information I know onto a FMP family tree, to see if a subscription can take me any further, as I have exhausted the information available on Ancestry. It maybe that I now need to contact local societies for further information, especially in NI.

12 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Hello,

Thank you for your review of Findmypast.

We're happy to hear you're giving Findmypast a shot to help further your research. As you add information to your tree we will attempt to provide you with hints to help point you in the right direction.

This link may also help for research in NI:

https://www.nidirect.gov.uk/articles/archives-family-and-local-history

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 5 estrellas sobre 5

Love the quick easy list of search…

Love the quick easy list of search results and that it is so easy to click onto the original record.
Only thing I would change is the range of years being +/- I would much prefer 2 separate input boxes, one for start year and one for end year of search.
One of my top 3 favourite websites for searching Irish records.
Also really enjoyed searching through the newspapers and found some lost stories

11 de noviembre de 2023
Valorada con 5 estrellas sobre 5

I have found some interesting facts

I have found some interesting facts, names, birth and death records using find my past. I was actually able to go back 6 generations, which I thought would be impossible. It was so easy to follow hints to discover many names of ancestors that I didn’t even know existed! This was such a great resource for my journey into my family tree.
Thank you

11 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Hello Anne-Marie,

Thank you for your review of Findmypast.

We're happy to hear you have had success using Findmypast to further your research and have already jumped back 6 generations!

As you continue to add more information to your tree we will attempt to provide you with hints to push you even closer towards some more answers!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 4 estrellas sobre 5

Easy to navigate

Easy to navigate, great hints, very good source of records. Wish it was less expensive

10 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Hello Josephine,

Thank you for your review of Findmypast.

We're happy to hear you have had an easy time navigating the website and have already started diving into your hints!

We will pass on your comments regarding pricing to the relevant department for future consideration on your behalf.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 5 estrellas sobre 5

Great for researching my UK relatives

Great for researching my UK relatives.
Would love to have more access to Irish records.

11 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Good Afternoon

Thank you for taking the time to rate us!

We are pleased you have enjoyed our UK records and have forwarded along your feedback with regards to our Irish records!

Kind Regards

Findmypast

Valorada con 5 estrellas sobre 5

Good range of records…

Good range of records and easy to use search engine 👌

4 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Good Afternoon

Thank you for taking the time to rate us

We really appreciate your comments and are pleased you have found our search engine so easy to use!

Kind Regards

Findmypast

Valorada con 5 estrellas sobre 5

Easy to navigate

Easy to navigate to saving new hints to a tree.

11 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Good Afternoon

Thank you for taking the time to rate us

We are pleased you have found our hints facility so easy to use!

Kind Regards

Findmypast

Valorada con 2 estrellas sobre 5

Free or not Free ??

I received your e/m regarding free weekend so I decided to search for family members before purchasing on Monday or Tuesday. I think it is only sensible to make sure of which correct characters that Find my Past comes up with before paying and ending up with the wrong people. I was only able to enter the 1921 Census once and then it stopped me altogether so I fail to understand if the search is free then what went wrong please ??

11 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Hello David,

Thank you for your review of Findmypast.

We're sorry for the confusion here. We are currently offering free access to Findmypast from Thursday 9th November 10 am GMT to Monday 13th November 10 am GMT.

Records included in the promotion are -

All records are free apart from the 1921 Census of England and Wales and family tree search.

These records are accessible via micropayments or our premium subscription.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 3 estrellas sobre 5

Something went wrong at our end was a…

Something went wrong at our end was a constant issue

10 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Hello,

Thank you for your review of Findmypast.

Thank you for taking the time to bring this to our attention.

This issue has now been resolved, please can you try again?

Our apologies for any inconvenience caused. If you continue to receive this issue please don't hesitate to reach out to support@findmypast.co.uk and we can investigate further on your behalf.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 2 estrellas sobre 5

Not much information being offered

Not much information on this site. I had to put in all information myself. Very little offered. Does not tell you when setting up that there is a cost. Very misleading

6 de noviembre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Hello

Thank you for taking the time to rate us

Our site is designed to assist our users in conducting their own research to find records, though I am sorry you did not find what you were looking for.

You may like to review our many help pages which can be found here

https://www.findmypast.ie/blog/help

We do also have collections of free records which do not require any payment to view

https://www.findmypast.ie/page/free-ancestry-records

I have now forwarded along your comments as feedback

Kind Regards

Findmypast

Valorada con 3 estrellas sobre 5

I did not find the site intuitive

I did not find the site intuitive. Some people were entered twice by mistake when using the search option, and I could not find out how to delete them without leaving an “unknown” box.

30 de octubre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Hello Yvette,

Thank you for your review of Findmypast.

We're sorry to hear you have located some duplication within your tree.

It is relatively easy to remove a duplicate entry on a tree and we have a very handy blog page which offers hints and tips on how to resolve this -

https://www.findmypast.co.uk/blog/family-tree/tree-builder-faqs

Following these steps will remove the boxes you're referring to here.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 4 estrellas sobre 5

Impressed with the site.

I initially joined your site in 2011/2015 and although I sourced lots of information on family, I was unable to connect with other family members searching the same tree. Some of these were across the world. I am very impressed with the improved site which gives me access to Griffith's Valuation, British records and elsewhere.

23 de octubre de 2023
Logotipo de Findmypast

Respuesta de Findmypast

Hi Patricia,

Thank you for your review of Findmypast.

We're glad to hear you were able to find out so much about your family using Findmypast's vast collection of records.

We do now have a system which you can use to search other members' family trees and if you have an ancestor in common, you can also message them to find out more.

You can find this option on the website here -

https://www.findmypast.co.uk/search-family-tree

Kind regards,

Findmypast

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más