First Parking Opiniones 215

Paid for parking and got a penalty notice!!

I paid online for parking with First Parking, and they sent a confirmation that I had paid (Evidence no. 1). On arrival I gave them my reg number and they checked their system and let me in. (Evidence number 2)

They then put a PCN on my car and said I hadn't paid.
They confirmed that I had paid when I boked therefore they are either completely incompetent or scammers!

It’s scam tottly fraud and steal money from people.. the government must review the company and issue ticket to people like scam and steal money and blackmail the people by DCBL

Abbiamo aspettato sia l’andata che il ritorno..abbiamo prenotato Carvalet al
Ritorno servizio inesistente sono venuti a prenderci
Con il pulmino

Ottimo servizio, consiglio a tutti!

I re della truffa!!! Non lasciate ingannare dalle tariffe!! Ho lasciato lì, la mia macchina una settimana e l'hanno usata per trasportare le persone, risultato: 200 km in più e vari danni!! Denuncia e avvocato civile e penale! Scappate da questa gente!!

Servizio pessimo...al.mio rientro ho trovato 205 km in piu...quindi querelato

Servizio navetta con parcheggio per l'aeroporto veloce ed economico mi sono trovato bene una settimana e mi a fatto un buon prezzo servizio navetta veloce e preciso prezzi onesti e serietà

First Parking are running a dirty money-making scheme. Their so-called “grace period” is just 5 minutes – even though they know it takes longer than that to get a lift upstairs, collect an item, and return to your car.

Yet they claim 8 minutes and have slapped me with a £100 fine. This feels like a deliberate setup to squeeze money out of people at any cost. A fair grace period should be at least 15 minutes, but instead they use unrealistic limits and inflated timings to trap drivers.

This is not about fair parking – it’s about profit. Avoid any car park they manage, and think twice about living in areas where they operate, as their dirty tactics will target your hard-earned money.

Sono appena arrivata all'aeroporto di Capidichino senza attendere .. il servizio è stato veloce ed Il Signor Carlo gentile ed educato come sempre.
Una vostra cliente affezionata che vi sceglie sempre
GRAZIE,
IMMA

Ottima scelta , lo consiglio vivamente come trasporto navetta !!!
Autisti cordiali e puntuali.
Lo consiglio !!!

Ottimo servizio navetta .
Precisi e puntuali .
Pulizia auto che non è scontata !!!
Lo consiglio vivamente

Bellissima esperienza,consiglio vivamente. Personale e titolare top!

Ottima esperienza , ve lo consiglio , autista e proprietari TOP

Servizio eccellente e grande professionalità

I joined the loyalty program last night after looking at their advertised rates of $12 for two hours. I parked there this morning and stayed for an hour and a half and was charged $20.80 I went back to the website to check it had gone up to $15 I wrote an email to complain and was told it was the correct rate. Here’s a photo. I went back to the website and the rate altogether had gone. There was no two hour rate. So sneaky and disgusted with this company.

Questo è il secondo anno che lasciamo la macchina per un mese accoglienza eccezionale.. ragazzi bravissimi in particolare CARLO ragazzo bravo gentile educato e puntuale ...
Lo consiglio .

Ottimo servizio rapido e veloce
Consiglio

Driver eccezionale, puntuale e affidabile. Consiglio vivamente.
Automobile tenuta bene al sicuro, per un soggiorno tranquillo

The way how some private parking areas in London are managed is appalling, just a money making machine and not helpful at all with customers. I have been fined outside my building ,while having an emergency for having parked the car for 12 minutes.
Even if I sent an explanatory email, my reasons have not been considered at all.
Customer service not existent, nobody you can talk to directly.
Be very careful when you park in areas managed by this company.

Scammers. Last year they took over parking operations at Sussex University. Somehow several people within a small business centre on the campus (where I work) managed to have their car registration numbers recorded incorrectly on their system resulting in PCNs being sent. I received three PCNs as my car registration number had an additional digit included within it incorrectly. Their website doesn't offer any simple protection to new users e.g. enter car reg twice to make sure they match and stop errors, no confirmation email that might alert you to the wrong car reg being registered.

We were instructed to use the business centre team to sort any issues during the parking transition. I did this and was told it was sorted and PCNs voided but one of my three PCNs remained unresolved and got escalated up to over £300 in fine.

Disgusting company as are the collection agency that they use - no one is interested in reasonable discussion and resolution. They just want money. Even more disgusting when they feast on locations like universities and hospitals where they rob people of money who have low incomes or that are forced into infringements due to emergencies or longer than expected stays where maybe they can't get back to a ticket machine or f**king about on some hard to use app is not a priority when they are in the middle of a health crisis.

Even when you look at this TrustPilot site they have lots of 5 star reviews that are all written in a foreign language - my guess would be that these are phoney reviews that they organise and potentially pay for in order to keep their aggregate score rating at a medium level. Honestly, who spends the time to write 5 star reviews for a parking firm?!

Disgusting company and one of many in this space. They should be more highly regulated and their practices reviewed and audited. Would love to know what proportion of their revenue comes from fines vs regular parking fees, my guess would be fines are a huge part and any attempt by them to be consumer focussed would result in a significant drop in revenue / profit.