Fix Auto UK Opiniones 23.100

I had a great experience with Fix Auto Matlock.
My car had been repaired according to the high standards. Massive THANK YOU 🙏 to all hard working team who took care of my “baby” (my car) and Kerry such a lovely lady with a positive customer approach

I recently used AutoFix for bodywork repairs and had a largely positive experience regarding the craftsmanship, though I have significant concerns regarding their vehicle security protocols.

The Pros:
The entire logistical process was seamless. They provided a door-to-door service, picking up my vehicle and dropping off a courtesy car, then reversing the process eleven days later once the repairs were complete. The staff members were polite, helpful, and ensured everything went according to plan.

As for the repair itself, the repairs to the bodywork are nearly invisible. The only minor blemish is a small piece of debris caught under the door edge protection tape, which creates a slight bubble, but otherwise, the finish is excellent.

The Cons:
Unfortunately, the presentation of the car upon return was disappointing. It was returned covered in a thick layer of dust—enough that I could write my name in it. Additionally, there were lines of cream-colored polishing paste left along the door edge protection tape on two doors, which I had to carefully buff off myself.

Major Security Concern: Tracker Deactivation

The most concerning aspect of the service is a garage policy that I was not informed of beforehand: drivers disable factory-installed trackers during transit and throughout the repair period.

I only discovered this because my manufacturer’s app kept alerting me to open and unlocked doors. Upon checking the app to turn off notifications, I realized the GPS location still showed the car parked at my house, despite it being at the workshop several miles away. The garage disables the tracker before driving the car away and does not reactivate it until the car is returned to the owner.

I can find no legitimate reason why a repair center would need to disable a customer's security tracker, especially while employees are going to be driving it.

Final Verdict:
While the repair quality is high, the lack of transparency regarding the tracker is suspicious. If you choose to use AutoFix, I strongly recommend:
1. Recording your mileage accurately before pick-up.
2. Placing a hidden secondary tracker (like an AirTag) in the vehicle.
3. Confirming their security policies in writing.

It is a shame that a "painless" service was overshadowed by such an unusual and unexplained privacy policy.

Helpful staff. Job well done.

Very efficient staff and an excellent service.
Very satisfied

My husbands car has recently been repaired by our local fix auto in Crowlas. We were kept informed of procedure from start to finish as it was an insurance claim. Very pleased with the service & repair to the car. Was also completed on time.

Really great service from Fix Auto Loughborough. Good communication before I took the car to them, organising the drop off time and the courtesy car. Very professional and efficient staff at reception. The repair is to a very good standard and was completed earlier than I thought it would be. Overall, very pleased with the service.

NICE REPAIR . AM HAPPY WITH WHAT I SAW. MY REGARDS ALL THE STAFFS OF FIX AUTO ESPECIALLY JACKIE.

Great service. We were provided with a courtesy car throughout. Kept updated by Shannon on a regular basis which was helpful. Standard of work was high. Need a small part for the front grille which is easily fitted so told it would be sent out in the post, so hopefully that will arrive and not be forgotten.

The customer service was second to none, and the friendliness of everyone involved stood out. The actual work itself was like receiving a new car back. I have no complaints and would recommend happily. Effortless and stress free.

Fix auto fixed my car perfectly staff are friendly and helpful garage has a lovely welcoming feel

Excellent service, would absolutely recommend. car picked up from home and delivered when fixed. friendly helpful staff both on the phone and boys picking up car thank you

Did not repair small scratches on door but main job spot on

Had to have a rear tailgate scratch repaired, tried a more local Volvo Approved bodyshop who didn’t bother to reply for two weeks… Fix replied by return, were helpful and friendly.
Repair excellent as is guarantee, loan car free, pretty new and presentable, quote same as other body shop.
Kristy in reception always polite, professional and friendly.
Would recommend unhesitatingly-you pay a bit more, get value for money.

Reception very friendly and pleasant

Very quick. Very professional. My vehicle looks perfect! Top job.

Work carried out to a excellent level.
Staff very helpful ,communication was good .
Only problem was took a long time to take it in for repair ,but was not in a rush anyway.
Offered to spray the doors to complete the respray for a small cost .
Replaced a number plate at no cost even though it was not broken in the crash to keep them looking the same .
Definitely would use them again

Was quick, easy and efficient

Collected and delivered on time, really good door repair and wheel scuff sorted. Came back fully valeted, so very pleased

Friendly helpful staff. Did a good jo.

It took long time to repair the car (2months).
When I got the car back and start driving I was getting sign of parking alert and when I check I found out one of the parking sensor was broken. I put it back by myself. Also I found out some spot on my tyre which wasn’t there when I send the car for repair.