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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered a window board, when in store a lovely lady helped me purchase and made me feel very welcome. I have since been back to purchase more window boards and will be back when we are ready for a o... Ver más

Valorada con 5 estrellas sobre 5

Came across Fiximer by chance and wanted to redo our stairs. They were very helpful dispatch quickly and excellent communication. Checked our delivery when it arrived and we were so pleased with the... Ver más

Valorada con 5 estrellas sobre 5

Fantastic product, pretty easy website to use, although a bundle option suggesting items you might need would be helpful (as we’d missed a few things which held up our installation). However, the prod... Ver más

Valorada con 5 estrellas sobre 5

Even when delivery company messed up and left my parcel for 3 days on the rain at different address than what's been written on the boxes. They have picked my concerns as first priority and helped... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de hágalo usted mismo

Escrito por la empresa

*Best quality oak stair parts, *Internal joinery components in oak, *Staircase renovation components, *Competitive prices, *Nationwide delivery, *Manufactured in UK, *Professional advice, Excellent customer service, DIY friendly.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

861 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 11% de las opiniones negativas

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4,7

Todas las opiniones

(861)

99 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent

Great products and company to deal with had 1 of my item wrong, GABI extremely helpful replaced it for me and kept me informed through out the process.

20 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time using this firm

First time using this firm. Great experience from start to finish. Easy to communicate with and prompt delivery with plenty of updates.
Products of good quality for price point.
Very happy with first dealings and will use again.

18 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good quality stair parts, great customer service

Renovated an old staircase with the finger-joint oak treads and oak newel cladding. Easy install, great quality/look to the finished job and very competitive pricing.

Delivery was superb - I had to order some extra parts and they arrived in under 48 hours. Excellent customer service all round

31 de julio de 2025
Valorada con 5 estrellas sobre 5

Fabulous new staircase!

Super fast delivery and quick response to emails. Loving my new look staircase and I think great value for money too!

28 de julio de 2025
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Respuesta de FIXIMER

Thank you so much for your fantastic review! We're delighted that you're loving your fabulous new staircase — it sounds like it's made a stunning impact! 😊

It’s great to hear that our speedy delivery and quick email responses helped make the experience smooth for you. We always aim to offer great value without compromising on style, so your feedback means a lot.

Enjoy your beautiful new space, and thanks again for choosing us!
Kind Regards Angie

Valorada con 5 estrellas sobre 5

Great product

Great product, fast delivery, good quality.

30 de julio de 2025
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Respuesta de FIXIMER

Hi Jan, thank you for your 5-star review of our products, quality, and delivery service. It's always great to receive positive feedback. Regards Angie

Valorada con 5 estrellas sobre 5

good price

good price , everything we needed available ,quick delivery, everything was well packaged and in good condition. Would recommend

26 de julio de 2025
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Respuesta de FIXIMER

Hi Dawn, thank you for your 5-Star Review. We are pleased to hear that you would recommend us. Kind Regards Angie

Valorada con 5 estrellas sobre 5

Service that matters

Even when delivery company messed up and left my parcel for 3 days on the rain at different address than what's been written on the boxes.
They have picked my concerns as first priority and helped to solve it ASAP.
All damaged material has been changed into new ones just in few days what for me was incredibly quick turnaround.
Also big thanks for the moral support ant hold back. Patients and polite professional attitude.
Really I guess all other companies missing such service.

17 de julio de 2025
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Respuesta de FIXIMER

Hi, Thanks so much for taking the time to share your feedback—we truly appreciate it!

We're really sorry to hear about the delivery hiccup, and even more grateful that you gave us the chance to make things right. It's our priority to step up when things go off track, and we're thrilled to hear Faye's responsiveness and care made a difference for you.

Your kind words about our fast turnaround and professional attitude mean the world to us. It’s exactly the kind of service we strive to offer

Thanks again for your 5-star review. Kind Regards Angie

Valorada con 5 estrellas sobre 5

Top class

Product top notch
Packaging so over the top if you dropped it out of a helicopter it would Vince
Fantastic 👍

27 de julio de 2025
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Respuesta de FIXIMER

This made our day — thank you! We're so glad you think the product is top notch, and your packaging comment gave us a good laugh 😂. We like to think of it as “helicopter-proof” levels of care!

Thanks for the fantastic feedback and the thumbs up. We’re thrilled you’re happy and hope to see you again soon!
Regards Angie

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, friendly staff as well as good quality products at a fair price

16 de julio de 2025
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Respuesta de FIXIMER

Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with us — from our friendly team to the quality of our products and fair pricing. It’s feedback like yours that keeps us motivated to deliver the best every day.

Looking forward to welcoming you back again soon!
Kind Regards Angie

Valorada con 5 estrellas sobre 5

ABSOLUTE PERFECTION...

I'm renovating my old staircase and decided to source almost everything from FIXIMER. I am so happy that I did!

I don't leave reviews often but, from end-to-end, this experience has been faultless.

CUSTOMER SERVICE:

I want to give a special shoutout to Faye! She provided excellent support, answering questions, solving problems, expediting shipments, all while responding to emails within a few hours. An absolute breath of fresh air!

PRODUCT QUALITY:

Everything is made from high-quality materials and cut to perfection. I have never seen building materials packaged so carefully - which goes to show they aren't skimping on these extra costs, they care about what you receive (and end up living with/installing for a client).

SHIPPING:

Very fast for such large cargo. Driver also noted a dent in one box, which I appreciated, although it did not damage anything inside. You also have 48 hours to check your order and let FIXIMER know if anything is damaged. I had to swap one item (mainly because I'm nit picky) and the process was seamless.

Golden company! I very much doubt you'll be disappointed.

14 de julio de 2025
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Respuesta de FIXIMER

Hi Dan, Thank you so much for your thoughtful and detailed review — what a pleasure to read!

We're absolutely thrilled to hear that your staircase renovation has been such a positive experience with FIXIMER. Faye will be over the moon to know that her support made such an impact; she truly goes the extra mile, and it's wonderful to see that recognised.

We take great pride in every aspect of our service and we're glad our flexible approach helped with that one picky item swap (we appreciate attention to detail too!).

Thanks again for taking the time to share your experience. Kind Regards Angie

Valorada con 5 estrellas sobre 5

Good service

Good service, and quick delivery although the postage was more than the newel cap i ordered .

21 de julio de 2025
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Respuesta de FIXIMER

Thanks for your review! We're glad to hear you were happy with the service and speedy delivery. We understand your point about the postage cost — it's something we're always looking to improve, especially for smaller items like newel caps.

Your feedback is really helpful, and we appreciate you taking the time to share it. We hope you’re pleased with your purchase and look forward to serving you again!
Kind Regards Angie

Valorada con 5 estrellas sobre 5

The delivery was really quick and you…

The delivery was really quick and you product is 1st class, many thanks

14 de julio de 2025
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Respuesta de FIXIMER

Thank you so much for the lovely review! We're thrilled to hear the delivery was quick and that you're impressed with the quality of our product — that’s exactly what we aim for. 😊

Many thanks for choosing us, and we hope to see you again soon! Regards Angie

Valorada con 5 estrellas sobre 5

Excellent company to order from

Excellent company to order from. Parts were made from quality materials and extremely quick delivery.

2 de julio de 2025
Opinión espontánea
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Respuesta de FIXIMER

Thank you for the fantastic feedback! We're so pleased to hear you had a great experience ordering from us. Quality materials and fast delivery are what we pride ourselves on, so it's wonderful to know we hit the mark.

Thanks again for your support — we look forward to helping with your next project!
Regards Angie

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