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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I used Float for the first time. The reserve amount has not been released back to me for almost two weeks now. The reserve has not been released naturally or automatically. I contacted Float to assi... Ver más

Valorada con 5 estrellas sobre 5

Float is overall a great product. It’s simple virtually no setup checkout process is a breath of fresh air compared to almost every other BNPL offerings in the market. The login portal is simple a... Ver más

Valorada con 5 estrellas sobre 5

I LOVE THE FACT THAT I CAN BUY (AND RECIEVE THE SAME TIME) NEW APPLIANCES AND PAY OVER A FEW MONTHS. IT IS REALLY INTEREST FREE! I ABSOLUTELY WOULD RECOMMEND FLOAT TO ANYONE NEEDING TO BUY ITEMS BUT D... Ver más

Valorada con 5 estrellas sobre 5

The actual experience was nothing short of magical. It was evident that Float takes great pride in delivering top-notch experiences, and they succeeded in exceeding my expectations. What truly sets Fl... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de pago

Escrito por la empresa

Float is a card-linked instalment platform that lets you split any VISA or Mastercard credit card purchase into an interest-free monthly instalment plan. Shoppers get up to 24 months to pay and there is no interest or fees* and no sign up process. It’s the better way to pay with a credit card – shoppers get to enjoy their purchases today, pay for them over time and they don’t take out any extra credit to do so, either. *Standard credit card terms and conditions will still apply. Welcome to Float.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

122 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 57% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Its easy to use the Float option at…

Its easy to use the Float option at checkout. Its convenient payment over six months without interests or levies. Its ideal for those pricey items that you want to pay off. Overall i love it. All the sellers should have the Float option.

15 de junio de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Michael,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 1 estrellas sobre 5

Dumbest system ever they actually take…

Dumbest system ever they actually take all the amount not only the 1st installment so I could have just paid cash for the product need to update the terms and conditions cause they not clear

7 de junio de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Thando,

We are sorry to hear about your experience and want to adequately assist you. If you could kindly log a ticket with our support team so that they can assist you with your query (support@float.co.za).

We will also like to give you a call to hear your concerns in more detail and better assist. If you could, please provide us with your contact number, we will contact you right away.

We take our shoppers feedback very serious and appreciate yours.

Regards,
The Float Team

Valorada con 5 estrellas sobre 5

Seamless , Convenient, Top-notch Service

Forget about filling forms and submitting documents; your VISA or MASTER credit card is all Float requires from you. Purchase process is very seamless and offers a sense of safety. Thanks Float…oh wait, the service experience over the telephone, the customer service guys are super great,I was assisted in seconds. Monthly payments goes off as agreed and communicated via email prior to the debit date. 💯🙌🏼

11 de abril de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Tiyani,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 1 estrellas sobre 5

They don't even deserve a star

They don't even deserve a star. I'm not happy at all. It happen that the first month the installment was as it is. Now they took all the money. I have to pay the interest because they have mislead me with their interest free payments. If I knew that this is nonsense I would have just payed cash.

24 de abril de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Permly,

We are sorry to hear about your experience and want to adequately assist you. If you could kindly log a ticket with our support team so that they can assist you with your query (support@float.co.za).

We will also like to give you a call to hear your concerns in more detail and better assist. If you could, please provide us with your contact number, we will contact you right away.

We take our shoppers feedback very serious and appreciate yours.

Regards,
Tesslyn Chetty

Valorada con 1 estrellas sobre 5

I am not sure who came up with this…

Edit: Not only did they reserve the full amount R3998 they also go and debit the installement a few days later R998. They try be smart saying they don't take the R3998 but it is reserved and not on your card anymore so it's basically the same thing. My credit card is now in overdraft and I am going to have to pay a ton of fees. They are a bunch of smart as*es making excuses. Cancel the reserve amount and take your all your installments. Bunch of thieves. The most stupid idea ever, proudly South African. Stick to Payjustnow or Paylater because Float will take all your money x2.

I am not sure who came up with this idea but it is incredibly stupid. They charge you the full amount(it is reserved on your credit card). Then they charge you installments. Only once all the installments are done do you get your reserve back. So basically I could have just paid cash. Rather use Payjustnow my favourite or Paylater. What an absolute joke. Now I sit without a ton of money and constant debit orders taking extra.

24 de mayo de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Brendan,

We are sorry to hear about your experience and want to help wherever we can. We did respond to your ticket number 14984 via email but clearly did not adequately resolve your query. We apologize for this and that you felt this had to be raised on Trustpilot.

We kindly ask that you please respond on that same ticket thread and/or create a new ticket on support@float.co.za so that we are afforded the opportunity to resolve your query adequately.

We take our shoppers feedback very serious and appreciate you sharing your concerns with us.

Regards,
The Float Team

Valorada con 5 estrellas sobre 5

Seamless process with various payment options

I love that there are various payment plan options. I love that trust is set from the get go, and I appreciate the fact that once my credit card and payment plan have been verified, I do not need to do anything additional. The debit orders are always on time and I like that there are reminders sent to me leading towards the date of the debit order.

5 de abril de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Kelebogile,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 5 estrellas sobre 5

Float offers a relief to single payment…

Float offers a relief to single payment option with an interest free option over 6 instalments .WIN .WIN

1 de abril de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Marc,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 5 estrellas sobre 5

The actual experience was nothing short…

The actual experience was nothing short of magical. It was evident that Float takes great pride in delivering top-notch experiences, and they succeeded in exceeding my expectations. What truly sets Float.co.za apart, however, is their impeccable customer service. The team went above and beyond to ensure that all my needs were met, and their prompt responses to my queries made the whole process smooth and stress-free

30 de abril de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Carcidio,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 1 estrellas sobre 5

Here is what Float doesn't tell you…

Here is what Float doesn't tell you upfront or on their website
1. They take the reserve off you card every 21 days
2. Somewhere between the 3rd and 4th payment, 2 reserves will go off your card in the same month. This means you will have to have double the reserve amount available on your credit card.
3. The 2nd reserve taken off your card in the same month will be for the previous month's reserve amount, even though you may have paid your current installment - so they take off the 2nd reserve for an amount greater than your outstanding balance. This is not reflected in your payment schedule from float when you buy the item
4. The reserve amounts can remain as unavailable funds on your account for 3 to 4 weeks and you don't have access to these funds on your card during this time. You need to have these funds available in your card and make sure you don't need to access them.
I'm not sure why none of this is actually specified in their faq's or terms and conditions.
I won't ever be using float again!

2 de mayo de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Neil,

We are sorry to hear about your experience and want to help wherever we can. We did respond to your ticket number 14262 via email but clearly did not adequately resolve your query. We apologize for this and that you felt this had to be raised on Trustpilot.

We kindly ask that you please respond on that same ticket thread and/or create a new ticket on support@float.co.za so that we are afforded the opportunity to resolve your query adequately.

We take our shoppers feedback very serious and appreciate you sharing your concerns with us.

Regards,
The Float Team

Valorada con 4 estrellas sobre 5

Great Customer service

I don't like floats payment method seems abit redundant but they do have excellent customer service , I dealt with Tesslyn Chetty she was great , helpful and patient with the situation I had .

17 de mayo de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Tylen,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 5 estrellas sobre 5

Service excellence

From a technologically ignorant person.... Float is delightfully easy to use with absolute great service when needed.
Super smooth.

14 de mayo de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Chris,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 5 estrellas sobre 5

A service with a purpose.

Personable customer service is an absolute delight. 💯 Float hits the mark in this regard. It's not just the service, but the people behind the scene, that count. Thank you for being awesome.

13 de mayo de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Tumelo,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 5 estrellas sobre 5

Reinforces positive credit behaviour

Allows access to credit without the exorbitant fees which usually follow credit facilities.

I also love that it uses the current credit facility meaning no knocks on credit score due to too many credit applications.

19 de abril de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Nhlanhla,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 5 estrellas sobre 5

Float is the best payment gateway by far

Float helps my budget balance and does great job communicating the process and timing of my installments... and is interest free! Whats not to like.

10 de abril de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Stephan,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 5 estrellas sobre 5

My purchase experience buying from Mobelli and paying via Float.Easy to link to my bank account

Easy to link to my bank account. No fees. Know exactly how many months I need to make payments. Get reminders of due date when bank account will be debited. Know total owing each month. Helps me manage my budget. L9ve using Float.

8 de febrero de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Stormgain,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 1 estrellas sobre 5

Float is not a really helpful payment…

Float is not a really helpful payment plartfom ,you literally pay more than you should ,they wil reserve the whole amount for days and still charge you monthly installments ontop of it..I'm really disappointed ,for those still thinking of using or buying with this plartfom ,please think again ..funny enough float sent me an email claiming that it's the bank's fault that they haven't realesed the funds ,the bank though also confirmed that it's float that is holding the funds ..this is completely wrong ..I could've just bought the item cash,cause this is pure nonsense .

21 de marzo de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Sanelisiwe,

We are sorry to hear about your experience and want to help wherever we can. We did respond to your ticket number 13186 via email but clearly did not adequately resolve your query. We apologize for this and that you felt this had to be raised on Trustpilot.

We kindly ask that you please respond on that same ticket thread and/or create a new ticket on support@float.co.za so that we are afforded the opportunity to resolve your query adequately.

We take our shoppers feedback very serious and appreciate you sharing your concerns with us.

Regards,
The Float Team

Valorada con 5 estrellas sobre 5

Made purchasing expensive item…

Made purchasing expensive item affordable

17 de enero de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Ahmed,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

Valorada con 5 estrellas sobre 5

Happy customer

Happy with my experience. Reliable, great layout, easy to understand and professional.

26 de marzo de 2024
Opinión espontánea
Logotipo de Float

Respuesta de Float

Hi Josh,

Thanks for your feedback and for choosing to use Float - we appreciate the support.

Regards,
The Float Team

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