Floorsave Opiniones 

993
•
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We started off with samples from Floorsave, they arrive within a couple of days fully and professionally marked. A lot of other companies send out samples with no name on so you have to check what you... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am super happy with my engineered wood floor. I have ordered 150mm x 18/5mm x random lengths Rustic Oak Lacquered Rustic Grade Engineered Multiply Wood Flooring. It looks very nice in my bedroom. Th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Contratista de materiales para suelos

Escrito por la empresa

One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.

Floorsave - Customer service

Escrito por la empresa

Excellent customer service
Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.

Fast shipping

Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)

Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

993 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(993)

65 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Take time to think about it

Buying experience was good. Simple straight forward on the website. The delivery company are a complete shambles, four days late, no communication on the actual day of delivery and badly packed. They floor itself, spc planks, looked good, felt good, but after two weeks from installation the plank end joints have snapped and lifted making a cracking sound when walking over. Wish I had tiled the whole floor now.

1 de abril de 2025
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Respuesta de Floorsave

Thanks for taking the time to review us. We are sorry that you had issues with the delivery company, we use third party carrier, our understanding was that they tried to deliver early, on the Friday rather than the Monday as planned, which is unusual but were then unable to get to the address, so spoke to someone and offered Saturday but was told to stay on Monday.
This would have meant that the delivery had arrived as planned and not without any communication as somebody told them the earlier delivery was not possible. The flooring arrived as originally planned on the Monday. I don't believe this means it was late or without communication. It is odd to try and deliver earlier but this can be the case only if this works for the customer.
Any issues you have had with the flooring could have been looked at and we would, as per some reviews on here attest, have done our best to resolve this for you.
However you didn't let us know there was any problem and have not responded to our email directly to you.
Problems can arise, this flooring is a great product but does need to go down on a really level, smooth subfloor and without any further underlay. If instructions are followed then we would not expect issues, however we would advise anyone with an issue to please contact us first to allow us the chance to help rather than communicate just through this review platform.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

Great customer service

Great experience informed about delivery the day after ordering online
Email about delivery tracking
Text message giving a 2 hour window that was delivered in time
Friendly delivery driver

6 de mayo de 2025
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Respuesta de Floorsave

Thank you for taking the time to review our service, we are glad that you are happy with the flooring and it arrived well and on time.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

Sample arrived in one day and was…

Sample arrived in one day and was perfect, did the fill in to order only to discover the delivery date was a minimum of 3 weeks away and as it was delivery to Scotland I had to phone up to arrange delivery, so I found another company with same product with no delivery as per above.

29 de abril de 2025
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Respuesta de Floorsave

Thank you for your review. We do have some products that can take a little longer so we have put it on the website so customers are immediately aware. This however, is very rarely the case as we would have explained in our telephone call to you.
Kind regards,
The Floorsave team.

Valorada con 5 estrellas sobre 5

Sample delivered within 2 days

Sample delivered within 2 days. Very good servic

24 de abril de 2025
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Respuesta de Floorsave

Thanks for taking the time to review us. If you need any help with your flooring please let us know.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

Great process

It all worked from the freindly interface with the young lady, through the technical assistance, to receipt of the product. Thank you.

9 de abril de 2025
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Respuesta de Floorsave

Thank you for your review. We are glad that you were happy with the service and hope you love your flooring. The young lady is also really happy to be considered as young! Thank you.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

Great timely delivery of flooring samples

Great timely delivery of flooring samples, nice colour and finish selection, website easy to navigate.

Was looking for some hard wearing floor covering for a new kitchen, and it's so nice to see the quality without having to drive out to a store.

22 de abril de 2025
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Respuesta de Floorsave

Thanks for taking the time to review our service, we are glad to have such nice feedback. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

Highly recommend this company for your…

Highly recommend this company for your flooring. I moved into my first home recently and purchased flooring from floorsave. I floored my whole house with their flooring, and no issues. Had a couple issues of some of the packets arriving damaged but they were quick enough to rectify this and send out new packets asap. They made sure I had the right amount for my moving in day. Customer service was 10/10. Any issues or questions, they were super at emailing and sorting all.

24 de febrero de 2025
Opinión espontánea
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Respuesta de Floorsave

Thanks so much for taking the time to review our service. Thank you for your patience and understanding when things went wrong. We always try to resolve any issues if they arise. We are glad that you are happy with the flooring too!
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

Good customer service

Good customer service
delivered as confirmed
well packaged

2 de abril de 2025
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Respuesta de Floorsave

Thank you for your review. We are glad it all went to plan and arrived as it should. We hope you are happy with the flooring.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

Excellent product and great customer…

Excellent product and great customer service

25 de marzo de 2025
Logotipo de Floorsave

Respuesta de Floorsave

Thanks for taking the time to review us. We are really glad that you are happy with the flooring and that we were able to find the perfect product for you.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

Great

Great. Products arrived quick too

16 de marzo de 2025
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Respuesta de Floorsave

Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

I was sent a sample promptly.

I was sent a sample promptly.
The sample looked very good quality.

2 de marzo de 2025
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Respuesta de Floorsave

Thank you for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team

Valorada con 5 estrellas sobre 5

Quick delivery

14 de marzo de 2025
Logotipo de Floorsave

Respuesta de Floorsave

Thanks for taking the time to review our service. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

My samples did not arrive so I called…

My samples did not arrive so I called and spoke to a lady who was extremely helpful and she resent samples. Excellent customer service.

9 de marzo de 2025
Logotipo de Floorsave

Respuesta de Floorsave

Thanks for taking the time to review our service. We do send out a lot of samples and they can occasionally get lost. We will always re-send them if they haven't arrived, normally we would expect them to reach customers within a day or two.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

Great service samples arrived next day

Great service samples arrived next day
My main order almost the same and the brick slips look fantastic

19 de febrero de 2025
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Respuesta de Floorsave

Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

Samples of wood flooring

The products that I requested were delivered very promptly thank you very much excellent service

4 de marzo de 2025
Logotipo de Floorsave

Respuesta de Floorsave

Thanks for your review. Please let us know if you need any further help choosing your flooring.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

Nice samples, quick delivery

Received samples very quickly & quality was good, thank you

12 de febrero de 2025
Logotipo de Floorsave

Respuesta de Floorsave

Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.

Valorada con 5 estrellas sobre 5

The flooring was delivered on time and…

The flooring was delivered on time and was a good quality engineered wooden flooring

12 de febrero de 2025
Logotipo de Floorsave

Respuesta de Floorsave

Thanks for your review. We are glad you are happy with the service and your oak flooring.
Kind regards,
The Floorsave Team.

Valorada con 4 estrellas sobre 5

Good customer service

Good customer service. Prompt response to emails. Order was delivered in time

3 de febrero de 2025
Logotipo de Floorsave

Respuesta de Floorsave

Thank you for taking time to review our service. We hope you are happy with your flooring and will consider us for any future projects.
Kind regards,
The Floorsave Team.

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