Start to finish was awful, every aspect of the way they work is terrible. They use a app that is not fit for purpose as it gives false time lines and no communication to the garage. Went in for... Ver más
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Consulta las opiniones de los clientes
A brilliant job on my totally wrecked driver door. The guys involved in collecting and delivering my car back to me were friendly, efficient and helpful. The staff in the Plymouth FMG office, Jenny i... Ver más
Wow what a company absolutely brilliant in sorting issues out. The young lady I spoke to on the phone was absolutely amazing and brilliant in dealing with an issue I had with my claim nothing was a p... Ver más
FMG at Leamington were brilliant which was a welcome difference from my experience with other people involved in getting my car fixed after a collision. Above all, Holly was a perfect communicator who... Ver más
Información sobre la empresa
Escrito por la empresa
Dealing with over 4,000 repair incidents per week. FMG Repair Services is the leading and largest, comprehensive automotive repairer in the UK. With 70 equipped Repair Centres nationwide, Mobile Repair, Glass Repair and Replacement service FMG Repair Services boasts one of the broadest range of repair solutions and services in the industry today.
Información de contacto
Pinesgate, Lower Bristol Road, BA2 3DP, Bath, Reino Unido
- fmgrepairservices.co.uk
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Very fast response.
Very fast response.
Once I spoke on phone, they came next day with their courtesy car.
Kindly came for collection to my home at that time.
Their website, each 3,days of first 7daydays gave me updated information.
Then my car repairing has done within 15 days.
Easy to make a payment by phone system.
Helpful friendly staff told what steps I needed take. The body completely repaired like new. Thank you very much. ☺️
Information about my car every 2days…
Information about my car every 2days very helpful information would recommend hull branch thank you
HullFMG
Easy to talk to.kept me informed about the repairs.nice courtesy car.iwould recommend hull FMG
Superb customer service from start to…
Superb customer service from start to finish. The team were friendly, professional, and kept me regularly updated throughout the process. The quality of the bodywork repair was excellent, and my car looks as good as new. I wouldn’t hesitate to recommend FMG Guildford to others.
Excellent
Excellent. Communication, friendly and extremely professional finish and work including rust proofing and wax injecting.
I worked as a sprayer panel beater 48 years ago and found FMG excellent, better than me. Highly recommend. Thank you Exeter branch.
I see you can’t select Exeter on the drop down menu which is a shame.
FMG were very good in updating me on…
FMG were very good in updating me on how the repairs to my Yaris were proceeding and arranging it's return to my home address
Michael Emery
FMG Nottingham we’re really helpful
FMG Nottingham we’re really helpful. They kept me informed throughout, did a great repair job and even valeted my car before I collected it. Michelle in the office was brilliant.
Absolutely atrocious in every regard
Absolutely atrocious in every regard. Failed to repair the car properly, caused various delays spanning weeks leaving us without access to the car, non-existent communication, attempted to overcharge.. The list goes on. Now with the Financial Ombudsmen for resolution. AVOID.
Efficient well completed repair.My car was uplifted and returned by low…
My car was uplifted and returned by low loader , the driver was very efficient and pleasant. This was completed within the timescale as arranged. My car was very clean, valeted and the repair work well done.
Professional company from start to finish.
Professional company from start to finish @ FMG Repair Services Hereford. They communicated at all stages of repair and I was able to call at anytime with any queries. All repairs to my car were excellent and courtesy car was modern and easy to drive, FMG dropped off and collected my car around my availability. I highly recommend FMG and thank them for being so helpful in quite a stressful time!
Great service from FMG
Great service from FMG, very easy communication and trusted team.
FMG Kept me updated on progress of…
FMG Kept me updated on progress of repair throughout, Tilly in thenIlkeston office was extremely helpful. Repairs are seamless , car was returned like new and cleaned inside and out which was a nice touch. Great job and service .
The body work repairs are great, let down buy poor cleaning in interior
The body work repairs are great, such a shame you left the interior of my car in a worse condition than I left it especially given it’s cream interior so you would have thought that you would have removed all the dirty marks off before handover! Such a shame FMG Grimsby
Used FMG in Glasgow to repair my car
Used FMG in Glasgow to repair my car. Communication was brilliant, staff all very friendly. Hire car was excellent. Car has been repaired to a very high quality. Highly recommend.
I have just received my car back from…
I have just received my car back from FMG Hereford and can honestly say I am beyond delighted with the repair work done. Right from the start Tracy was absolutely amazing telling me what the protocol was in a very kind and efficient way. John who collected/delivered my car bringing me a brand new courtesy car was lovely and very thorough in making sure I was really happy understanding the new one. The lads in the workshop have excelled in their craftsmanship because it looks smarter than when I actually bought it. They also went above and beyond to get it back to me quicker than I could have imagined. The whole team were absolutely superb from start to finish and I really can't recommend them highly enough. Thank you so much to Tracy for all the lovely updates and also to John for making the whole experience go so smoothly. Absolutely first class!
Amazing, courteous and efficient
FMG Hull. Well done. They were truly amazing. Were punctual, kept me informed all along the process. From picking my damaged car up, leaving a courtesy car to switching all back when repaired
Excellent
Fantastic service from FMG Cardiff!
Fantastic service from FMG Cardiff!
FMG in Cardiff were absolutely amazing to deal with from start to finish. The communication throughout was fantastic, and the estimation team were brilliant.
A special mention has to go to Brian, who was incredibly informative and took the time to explain everything clearly, making sure I understood every step of the repair process. It really made a difference knowing exactly what was happening and why.
The repair itself has been completed to such a high standard. You can genuinely see the care and attention to detail that has gone into the work.
Thank you to the whole team at FMG Cardiff for making what could have been a stressful experience so straightforward and positive. I wouldn't hesitate to recommend you!
Thank you, FMG Cardiff!
Danielle (The Polo Girl)
Having an accident just before planning…
Having an accident just before planning to pack your entire life up and leave the country wasn’t exactly ideal…FMG however were INCREDIBLE! From the reception staff that were always welcoming, supportive and kind to the damage assessment with Dale, who reassured me at every step and helped ensure I was able to collect my car and not miss my flight, to the guys behind the scenes that fixed my car beautifully and even valeted it! You are all my hero’s! THANK YOU!
Poor communication
I sent my Hyundai Ionic 5 for repair on June 15 and received it back on August 20. I had expected it back on June 20 I felt the communications from the Hull branch were inadequate and I never had any indication when it would be back. The courtesy car offered was totally inadequate and so eventually had to get a loan vehicle from my insurance company which was a Citroen C3 which wasn’t ideal and was a long way from a like for like replacement. I had delayed getting a loan vehicle as I expected my own car back which didn’t materialised
All in all not a great service
FMG Cambuslang
FMG Cambuslang, Glasgow
Insurance [3rd party had admitted liability, and FMG were their insurers local repair centre] repair of number of panels on car [Audi Q5]
FMG contact was immediate, and information relayed describing each stage, from quote preparation, quote submission, quote approval, likely timescale for work to be completed [7-10 working days], notification of when parts had arrived etc. Car left with FMG for repair, again with regular updates of progress. Notification that car was ready - FMG provided drop off service of car to home address. Car inspected [Monday afternoon] and appeared all good, however, later on the following day noticed small [almost insignificant] mis-alignment of panel between door sill and & wheel arch panel. Contacted FMG on Wednesday morning, and by 10am that day remedial repair was completed.
Delighted with service and repairs completed by FMG. Particular mention to Hannah for regular updates.
Overall - 1st class
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