FNP Opiniones 

Aina has been very helpful and prompt action and response to get my order in place.. 👍

I’m very disappointed with how my order and the subsequent service recovery were handled.

I specifically ordered a bouquet for same-day delivery in the 5–11pm slot because my friend was saying goodbye to her dog that night. The timing was therefore the entire reason I chose a florist offering same-day delivery. Had next-day delivery been acceptable, I would have had many other florists to choose from. The order also included a $3 platform fee and $8 delivery fee.

I was supposed to receive notifications when the delivery was on the way and when it was completed. By the next morning, I had received neither. More concerningly, I was the one who had to contact customer service to find out what had happened. Only after they checked was I told that there had been a “system glitch” and that no delivery had even been attempted.

I was then asked whether I wanted the flowers delivered that day and was offered a 12–5pm delivery slot. I agreed, but I was surprised that an order missed entirely due to the florist’s own system failure was simply placed into another broad five-hour delivery window rather than being prioritised. When I checked again after 2pm for an estimated delivery time, I was told they could not commit to one because the delivery driver had multiple deliveries assigned.

This is where I think the service recovery was particularly poor. I understand that delivery routes involve multiple orders and that exact timings cannot always be guaranteed under normal circumstances. But this was not a normal delivery. The original delivery had already been missed entirely because of an issue on the florist’s end. I would have expected the business to take ownership of that failure by arranging priority delivery at the earliest possible time, rather than treating the replacement delivery as though it were a regular new order.

The flowers eventually arrived after 3pm the following day — more than 16 hours after the end of the original delivery window. By then, the occasion for which I had specifically paid for same-day delivery had already passed.

What concerns me even more is that there appeared to be no proactive detection or follow-up when the original delivery failed. Had I not contacted customer service the next morning, I do not know when I would have been informed that no delivery had been attempted at all. If customers are paying delivery and platform fees for a time-sensitive same-day service, there should be a system for identifying failed or unfulfilled deliveries and contacting affected customers proactively.

Despite the paid same-day delivery service not being fulfilled, I was also not offered a refund of the $8 delivery fee or $3 platform fee, nor was any other form of compensation or service recovery offered. I find this particularly disappointing: I paid additional fees for a service that was not delivered as promised, had to discover the failed delivery myself, and then had to follow up again the next day regarding the rescheduled delivery.

Mistakes and system issues can happen, but what matters is how a business takes responsibility and recovers from them. In this case, it was not just the missed delivery that was disappointing, but the entire way the situation was handled afterwards. The lack of proactive communication, failure to prioritise an order they had already failed to deliver, and absence of any meaningful service recovery have left me with no confidence in this florist.

Unfortunately, this experience has been poor enough that I will not purchase from this florist again.

Ordered a cake for my wife . Cake received was not in good condition. Delivery uncle told me drove the car causing the cake to be partially collape.

From a happy birthday to a sad day.

Aina is very helpful and efficient, she call to follow up with my online order and resolve my doubts immediately, hence it makes me feel more assure placing order online. Thank you for the great customer service and patient support - dated 9 sept 2026

Received cake on 12 sept with disappointment. Biscoff on cake is broken, eyes on oreo cookie art work are ugly, overall cake looks very turn off, i didnt expect it to look 1:1 but at least put some effort to make the cake. Feedback to customer service, despite customer service is good but wont buy again.

Very disappointing experience with FNP – Order #75816336

Order placed: 02 Sep 2026, 9:10 PM
Order ID: #75816336
Sub Order ID: #7581633601

It was my mom’s birthday, so I placed this order one day in advance and specifically selected an item that was shown as available for delivery on her birthday. I also paid extra for the requested delivery timing because I wanted to make sure the cake and flowers arrived early in the day.

My aunties (my father’s sisters) were visiting and were going to be at home only until the first half of the day. I was really looking forward to celebrating my mom’s birthday with everyone, so timely delivery was especially important.

Unfortunately, the order was not delivered in the morning as promised. When I checked the FNP website, I found that the order had been put on hold because the selected items were apparently unavailable. This was extremely disappointing, especially since I had placed the order in advance and the website had allowed me to select that delivery date.

I then contacted customer support and was connected with Prince. The chat experience was extremely frustrating. Each response took around 6–10 minutes, and eventually I was simply told to choose a different item. However, there were no clear instructions on how I was supposed to change the item for an existing order.

I even tried placing a new order with a different item. However, when I reached the payment page, I stopped because I was concerned that the new order might also be put on hold.

Interestingly, within minutes of stopping at the payment page, I received a call from FNP's sales team asking why the payment had not been completed and whether I needed assistance. The speed of the response when a payment was pending was remarkable, especially compared with the extremely slow response I had received when I was already an existing customer waiting for an order that had been paid for.

At that point, I had no confidence that FNP would deliver the order, so I placed another order with a different website, Flora India, which was eventually delivered in the evening — unfortunately, much later than I had originally planned.

Then, at around 6 PM on my mom's birthday, FNP finally called me and informed me that they could not deliver the order and asked whether they could deliver it the next day.

A cake and flowers delivered the day after someone's birthday completely defeats the purpose of the order.

This was not just a delayed delivery. It affected an important family occasion, despite the order being placed a day in advance and extra delivery charges being paid.

Based on this experience, I would strongly recommend being very cautious when ordering from FNP for an important occasion. My experience was extremely disappointing, and I would personally not rely on FNP for time-sensitive celebrations again.

The online page glitched which detered me from making the order. Aina was very efficient with the follow up via whatsapp and helped me place the order with the right details. Which ultimately made the whole experience smooth.

Good customer service from Ansh, i was about to terminate the ordering when Ansh came on board to get it executed timely and professionally- well done

Aina from the customer service has been helpful in following up with an order of mine & even assist in giving me discounted price for the item i bought.

Aina was very helpful and responded quickly to all my queries. It was a very smooth and pleasant experience having a transaction with FNP.

Customer service I can not say 100% good but 90% staff have done great job!! *Aina* good job FnP have hire the correct staff working for them. Really appreciate her service. thank you

I was ordering online and received a Wattsapp message from Aina, she assisted me and answered all my queries ...she was proactive and helpful
Well done Aina on a great job ⭐⭐⭐⭐⭐ 🙏🏻

Aina was very helpful assisting in my order.

very good quality. looks like what i got from the image

Excellent services by Aina.. hope the company recognise the best efforts from the staff. Very pleasant and accomodating. Highly recommended.

Aina was an excellent help. Followed up immediately on Whats App and had my order sorted. I'm sure delivery will be fine too.
Thanks again for your help.

FNP has really excellent customer service. Aina who is very prompt is arrange a last minute speedy floral delivery to the convention within half a day. We appreciate her arrangement. Thanks v much.

Excellent Sevice By Aina for guiding me through the payment portal.
Thanks!

Aina was quick and efficient. Thank you for a great service.

Extremely disappointing product quality and after-sales service from FNP Singapore.

I paid S$155 for a bouquet-and-cake order for my daughter’s 18th birthday—an important milestone that cannot be repeated. What was delivered fell far below the standard reasonably expected at this price.

The bouquet looked noticeably different from the product image. The advertised arrangement appeared soft, elegant, and pastel-toned, while the delivered bouquet included very bright blue filler flowers that substantially changed its overall appearance. One flower stem was also broken when the order was received.

The cake presentation showed an unacceptable lack of care and quality control. The birthday wording on the tag was smudged, printed too low on the tag, and not properly centred or aligned. The cake packaging was also not neatly folded or closed. In addition, the message card contained the careless printing error “From From Mama.”

These were not merely personal preferences. They were visible presentation, printing, and quality-control problems in an order intended for a special birthday.

When I contacted FNP, they relied on a blurry and incomplete delivery photo and maintained that the bouquet was in good condition when delivered. This response did not properly address the broken stem I photographed or the other obvious problems with the order. Instead of acknowledging the issues and offering a reasonable solution, the response left me feeling dismissed.

For S$155, I expected careful preparation, proper presentation, and responsible customer service. I received none of these. The poor quality control was disappointing, but FNP’s handling of my complaint made the experience even worse.

I am sharing edited photographs with personal names and identifying information redacted so that customers can compare the advertised product with what was actually delivered.

I would not trust FNP Singapore with another important occasion.

I placed an order for a cake to be delivered the night before my daughter’s birthday lunch the following day. Unfortunately, what followed was an extremely disappointing experience from start to finish.
When the cake arrived, the Biscoff decoration, which was supposed to be a standing character, was already broken in half. There were also visible cracks at various parts of the cake. I immediately contacted customer service and provided photographs as evidence.
Their explanation was that moisture had occurred during dispatch, causing the biscuit decoration to become soft and break off. They also strangely pointed out that the message card had been securely taped to the box. I am not sure how that addressed the actual issue with the damaged cake.
Instead of offering a replacement, they initially offered me a $15 coupon to use on a future order. I found this completely unacceptable. Why would I want to place another order with a company after receiving a damaged product? A reasonable and customer-focused response would have been to offer a replacement cake, particularly when the cake was ordered for an important family occasion.
Since they had mentioned the message card, I also took a photograph showing that the card itself had not even been properly prepared—the message was visibly off-centre. It gave the impression that very little attention had been paid to the overall presentation.
It took some time for them to respond, and I eventually had to send a reminder before receiving a further response. They then offered to send another cake, but it was of a lower value and was not the same cake I had originally ordered. When I pointed this out, they simply kept repeating that they would deliver another cake the following day. Eventually, I gave up trying to argue and accepted their proposed replacement.
The birthday celebration was a lunch event, so I specifically requested that the replacement cake be delivered earlier rather than later. However, I was told that delivery could only take place between 12pm and 5pm. Despite explaining that the cake was required for a lunch party, they simply repeated the same delivery window. Once again, I had no choice but to accept it.
Unfortunately, the experience became even worse.
The following day, when the replacement cake was supposed to arrive between 12pm and 5pm, it did not arrive within the stated delivery window. At 5:30pm, I contacted them again to ask where the cake was. The only explanation I received was that the delay was due to a high volume of orders and heavy traffic.
The cake eventually arrived at around 10:30pm—more than five hours after the promised delivery window had ended and far too late to be of any use for the birthday celebration.
To make matters worse, the replacement cake had also melted along the side, leaving it looking like a puddle of mess when it finally arrived.
What is most disappointing is not just that something went wrong with the original cake. Mistakes can happen. What matters is how a company responds when something goes wrong. In this case, the response was slow, the initial compensation was inadequate, the replacement was not equivalent to the original order, the delivery instructions were repeatedly ignored, and the replacement cake ultimately arrived several hours late and in poor condition.
This was supposed to be part of my daughter’s birthday celebration. Instead, what should have been a simple cake order became a frustrating and disappointing experience.
This is the first and last time I will order from this company.
Buyers beware.