Först Opiniones 

174
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We first met Matthew Smith 10 plus years ago when with his help we decided to try out Forst after having a lot of issues with other machine providers. We now run approx 12 Forst Chippers and... Ver más

Valorada con 5 estrellas sobre 5

I've had a few machines from Forst now and I've just received another brand new one. The chippers are very good but the warranty back up is even better which is massively important. These machines h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently purchased my first forst machine and from start to finish the customer service has been excellent. Even With a slight delay of no fault of their own they kept me in the loop. Pre purcha... Ver más

Valorada con 5 estrellas sobre 5

Had an intermittent fuel fault on a TR8 Forst Chipper, spoke to Chris the general manager at Doncaster Depot who was extremely helpful. Darren the engineer dealt with the problem whilst we waited. Exc... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de manufactura

Escrito por la empresa

Först are Europe's leading manufacturer of commercial woodchippers.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

174 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(174)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

have used Forst chippers for a few…

have used Forst chippers for a few years, a few different models, and have always found them to punch well above their weight. And any issue we have had, has been sorted so quickly, their customer service is far superior to any other manufactures

2 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My name is Billy Heaton from Wk…

My name is Billy Heaton from Wk Arboriculture during lockdown my old NHS chipper I'd kept going for years finally packed in and I couldn't get parts .
This left me no choice to get a new chipper something I said I'd never do .
I went for forst and from the day I bought the chipper nearly 3 years ago I've had nothing but a 5* service from AJ and his team nothing has been to much trouble they respond straight away and any problems have been dealt with the same day I can't fault them .
Forst is the only chipper I would ever buy in the future thank you for all your help Billy Wk Arboriculture.

31 de julio de 2024
Opinión espontánea
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Respuesta de Först

Hi Billy, thanks for your great review. We're really pleased that you chose Först, we understand you have a choice and we appreciate that. I'll pass on your kind words to AJ - he is a bit of a star!

Valorada con 5 estrellas sobre 5

Great service

We called out Forst in an emergency as our chipper had stopped working and it also needed a service. Rick was amazing and came out to sort it for us. Our chipper is now in fine form! Thank you Rick and Forst for getting us out of bother so quickly.

30 de julio de 2024
Opinión espontánea
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Respuesta de Först

Thanks for your review. I'll be sure to pass on your words to Rick and let him know what a good job he did to get you back on the road.

Valorada con 5 estrellas sobre 5

Forst After Sales

I have been dealing with Forst for a number years now and the quality of the after care has always been fantastic. The after sales service has been second to none. Whether it is advice over the phone or dealing with any issue that has cropped up, I would especially like to say thank you to AJ for being so helpful. His attention to detail is second to none, and has always been so helpful and managed to get me back up and running in a matter of minutes over the phone. 5☆

29 de julio de 2024
Opinión espontánea
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Respuesta de Först

Hi Chris. Thanks for your review. We try really hard to ensure we deliver great after sales customer support. I'll pass on your kind words to AJ.

Valorada con 5 estrellas sobre 5

Absolutely top end assistance with a…

Absolutely top end assistance with a TR8 ignition barrel. Had rubbish signal so couldn't send photos to help explain. AJ was a massive help. Cracking job 💪💪💪

18 de julio de 2024
Opinión espontánea
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Respuesta de Först

Hi Jack. Thanks for the positive review. I'll let AJ know and pass on your kind words!

Valorada con 5 estrellas sobre 5

Forst First

First and foremost, their customer support team was highly knowledgeable and responsive. Whenever I had a question or needed assistance, they were quick to respond and provide helpful information. They were able to address all of my concerns and provide me with the guidance I needed to make an informed decision.

Not only did the customer support team excel in terms of knowledge and responsiveness, but they also went above and beyond to ensure my satisfaction. They took the time to understand my specific needs and provided personalized recommendations based on those needs. This level of attention to detail truly made me feel valued as a customer.

Overall, I cannot speak highly enough about the customer support provided by Forst as a company. Their knowledgeable and responsive team, exceed an excellent post-purchase support which truly sets them apart. I would highly recommend them to anyone in need of a wood chipper, knowing that they will receive top-notch customer support throughout the entire process.

Their machines perform to the standards that we require as a Tree Surgery business and I have no hesitation recommending their chippers.

31 de mayo de 2024
Opinión espontánea
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Respuesta de Först

Thanks for your review Robin. We try really hard to go above and beyond when it comes to providing after sales support to customers. I'll be sure to pass the positive feedback on.

Valorada con 5 estrellas sobre 5

Great Service

James has been great in giving us any information and dealing with problems very efficiently, great service once again from James and his team

22 de febrero de 2024
Opinión espontánea
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Respuesta de Först

Thanks for your feedback Jack. We’ll pass your comments on to James and the team.

Valorada con 1 estrellas sobre 5

We are based in DG7

We are based in DG7, nearest dealer 120 miles away! Requires an hydraulic filter and various other parts, emailed Forst Global twice, rang twice, NO response to either, which is useless, should have bought another make.

23 de agosto de 2023
Opinión espontánea
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Respuesta de Först

We're sorry to hear that you've had difficulty getting hold of us and getting the service that you need. Customer service is super important to Först and we take this seriously.

I have sent you a request for more info through Trustpilot but in the meantime, I'll also give you the details of your nearest dealer who is ILH Groundcare and they are just outside Glasgow. Please drop them an email at contact@ilhgroundcare.com (please also copy us in at marketing@forstglobal.com) or give them a call on 0141 775 9288.

They should be able to help you with any parts or service. I look forward to getting the further info from you and we can look into this in more detail.

Apologies again for not getting this right first time.

Valorada con 5 estrellas sobre 5

Solving the unsolvable

Had a very hard to spot issue with the chipper that had caused problem after problem, after exhausting what could be achieved down the phone the guys sent out an incredibly knowledgeable technician who soon identified a bit to much vibration in one worn part that led him to check an area not usually associated with the issues we was experiencing but in doing so solved the problem, & had us back up & running at full capacity, I’m yet to have a problem these guys can’t collectively solve, if the product Först offer doesn’t wow you enough, then the after sale customer support service will blow you away
Thank you once again James, AJ & your amazing team

17 de julio de 2023
Opinión espontánea
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Respuesta de Först

Hi Kevin. Thanks for the review, always good to hear about our FörstAssist team getting customers chipping again!

Valorada con 5 estrellas sobre 5

Excellent services from the guys

Excellent services from the guys , very knowledgeable & parts the next day
Cant help you enough

6 de junio de 2023
Opinión espontánea
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Respuesta de Först

Thank you Shaun for your review. It's great to hear you received excellent service and the parts arrived promptly. I'll pass your kind words on to the team.

Valorada con 5 estrellas sobre 5

Couldn't ask for better service

From start to finish, everyone we dealt with was fantastic. We literally couldn't fault them. Professional, polite and punctual (when bringing a chipper to our site for a demo). We would highly recommend and we will definitely be using them again.

10 de mayo de 2023
Opinión espontánea
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Respuesta de Först

Thank you so much Oliver for your great review. I've passed it on to the team and it means a lot to them. We wish you many happy hours of chipping with your new machine. If we can be of help with anything else please don't hesitate to get in touch and we look forward to speaking with you again soon.

Valorada con 5 estrellas sobre 5

New ST6p HD is great.

Straightforward deal done at the Arb show with a trade in on our ST6p for the new ST6p HD. The new machine is working out well. Forst customer backup has always been excellent to keep us chipping.

7 de marzo de 2023
Opinión espontánea
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Respuesta de Först

Thank you Alastair for your review. It was great to see you at the APF/Arb Show and thank you for your business. We're glad to hear the ST6P HD is working out well for you. Hopefully see you at the Arb Show in May, pop by for a beer!

Valorada con 5 estrellas sobre 5

Great experience

Really good communication from forst team, helpful and happy. Pleasure to deal with.

6 de marzo de 2023
Opinión espontánea
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Respuesta de Först

Thank you Russell that's great to hear and I will pass it on to the rest of the team. Best wishes from Först

Valorada con 5 estrellas sobre 5

2nd machine ordered from forst and they…

2nd machine ordered from forst and they are a pleasure to deal with for everything from sales, service and backup. Always by your side for anything and will use them forever more!

19 de diciembre de 2022
Opinión espontánea
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Respuesta de Först

Thank you so much for your review Tom, it means so much to the team. We're glad you're pleased with your second chipper and thank you for your continued business.

Valorada con 5 estrellas sobre 5

Great Service

Great service as always!

1 de noviembre de 2022
Opinión espontánea
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Respuesta de Först

Thank you Mark, much appreciated and thank you for your business as always.

Valorada con 2 estrellas sobre 5

poor after sales and service

Unfortunately, we seem to be the only company who rarely gets a phone call back when leaving messages. Most of our parts deliveries have either been forgotten about or are sent incorrect and for a company who prides themselves on support we feel we have been completely let down in every way. We seem to be in a black spot for getting any Forst approved company to come to our yard to service our machine as it took us nearly 4 months to finally get it arranged, when they finally did do, they were very knowledgeable and provided a great service, thanks Hodgsons tool hire. But overall, I rate Forst aftersales and back up as poor.

26 de octubre de 2022
Opinión espontánea
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Respuesta de Först

Thank you for your review and we're sorry to hear that our level of customer service has fallen short on this occasion. Your feedback is very important to us and we will look into this further for you.

Valorada con 4 estrellas sobre 5

Great machine shame salesman had left.

Great machine.
There was a lack of communication when machine was ready as Russel had left the company who I bought the chipper through. He also said he would be chucking me in a protos helmet that I did not receive ether.
Machine took approx 6 month from order to receiving it.

9 de junio de 2022
Opinión espontánea
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Respuesta de Först

Great to hear you're pleased with your new machine, Jolyon. We apologise for the lead time but we have been experiencing exceptional demand for certain products, combined with some delays from suppliers that have been beyond our control. In regards to the helmet you were offered, there was no information on the system regarding this so we've asked our Sales Director to contact you. Thanks again for the review!

Valorada con 4 estrellas sobre 5

Brilliant machine and sales service…

Brilliant machine and sales service start to finish was excellent. Only let down by no after sales visit/follow up and no free merchandise as promise by sales rep :)

24 de marzo de 2022
Opinión espontánea
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Respuesta de Först

Thanks for the review, Toby. We're really happy to hear that you are pleased with the service we provided and your new machine. We have spoken to your Area Sales Manager about the merchandise... :)

Valorada con 5 estrellas sobre 5

Professional service

Always a very professional and slick service and good run through on the chipper when delivered

6 de enero de 2022
Opinión espontánea
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Respuesta de Först

Thanks for taking the time to leave a review, Chris. We really appreciate the business, and congratulations on the new chipper!

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