FramesPlus Opiniones 

278
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Don’t waste your money on these cheap tatty looking picture frames. They are basically MDF with oak looking plastic ironed or glued on. As if that isn’t bad enough the cut edges are jagged and ill... Ver más

Valorada con 3 estrellas sobre 5

I was disappointed with the clips. On opening, two were twisted, which couldn’t be used at all. The remaining clips didn’t seem to fit that well, they were loose and kept falling out! I felt the curv... Ver más

Valorada con 3 estrellas sobre 5

Frame was as on website , once it arrived. But delivery company let them down. As poor notificatipn of delivery time eyc which arrived very late in evening.

Valorada con 5 estrellas sobre 5

I like the enormous range of frames available on FramePlus. Each described and photographed which makes choosing the exact frame, with or without mount, for my requirement. I particularly liked t... Ver más

Información sobre la empresa

  1. Tienda de marcos

Escrito por la empresa

Making high quality picture frames & mounts convenient and affordable for everyone. We are the source for high quality picture frames and picture mounts. We do not Import We manufacture every Picture Frame in UK. We offer the highest quality solution for picture display requirments in large volumes or singular without a premium price


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

278 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 55% de las opiniones negativas

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3,3

Todas las opiniones

(278)

29 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Failed to arrive

Ordered 2 frames which failed to arrive. An email to Frames Plus went unanswered but a message via Etsy produced a prompt response and a promise to send a second order with an estimated delivery time of 3-4 working days. 5 working days later, with no sign of any frames, I asked for a refund (via Etsy) which I have now received. I wouldn’t trust Frames Plus again - a pity because the frames looked to be just what I wanted.

29 de septiembre de 2021
Opinión espontánea
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
We are really sorry for this inconvenience, as we were facing some technical issue with our system.
Would you like to please confirm your order id, so we are ready to resolve it for you?

Thank you for your understanding.
For any further inquiry please contact us back
Thanks & Regards

Valorada con 1 estrellas sobre 5

I ordered 3 frames 13x10 I received 1…

I ordered 3 frames 13x10 I received 1 frame which was totally the wrong size 15x12 !

20 de septiembre de 2021
Opinión espontánea
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
Thank you for your valuable feedback.
We're really sorry for this inconvenience.
Would you like to please confirm us your order ID.
We're ready to send you free replacement of this order.

Valorada con 1 estrellas sobre 5

Avoid

Poor frame. Bad quality. Looked terrible and was damAged when I arrived. Did eventually get refund but I was hard work

18 de septiembre de 2021
Valorada con 1 estrellas sobre 5

Frame us broken on arrival.

5 de septiembre de 2021
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
We're really sorry for this inconvenience.
As this is usually happened due to mishandling of of courier company.
We have refunded your full payment.

Please advise what we can do for your satisfaction.

Valorada con 1 estrellas sobre 5

Absolutely low quality frame, poor packaging and quite awful customer service.

Absolutely low quality frame, poor packaging and quite awful customer service. I recently purchased an A1 frame from their Etsy shop and when it arrived it was damaged and dented due to the careless way they packaged it.
I requested a refund but the company is proving unwilling to give me my money back and to take back their damaged item. Absolutely an awful experience. Will not recommend at all.

4 de agosto de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Quality control needs improvement

Simple ordering and quick delivery, however the frames I have received are poorly made.
They are often chipped and frayed at the joins.
For some reason the back boards and Perspex fronts are cut to the EXACT size of the frame, which makes it impossible to take out and put in again when you want to add your picture. I cannot understand why they do this, and the company should seriously improve their quality control.

If they improve, I will order again, but I have made 4 orders with them now and nothing seems to change :(

25 de julio de 2021
Valorada con 1 estrellas sobre 5

I ordered 2 frames over a fortnight ago…

I ordered 2 frames over a fortnight ago and still they have not arrived .On making enquiries, I was informed that another order had been made and that the previous had 'probably been lost in transit'.
I am still waiting for delivery.
Admittedly , the company offered a refund , but I've stuck with it , in the hope it will arrive.
A refund is likely to be the way forward should I not receive my order by tomorrow.
Not a good introductory experience to Frames Plus Ltd.,

20 de julio de 2021

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