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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Don’t waste your money on these cheap tatty looking picture frames. They are basically MDF with oak looking plastic ironed or glued on. As if that isn’t bad enough the cut edges are jagged and ill... Ver más

Valorada con 3 estrellas sobre 5

I was disappointed with the clips. On opening, two were twisted, which couldn’t be used at all. The remaining clips didn’t seem to fit that well, they were loose and kept falling out! I felt the curv... Ver más

Valorada con 3 estrellas sobre 5

Frame was as on website , once it arrived. But delivery company let them down. As poor notificatipn of delivery time eyc which arrived very late in evening.

Valorada con 5 estrellas sobre 5

I like the enormous range of frames available on FramePlus. Each described and photographed which makes choosing the exact frame, with or without mount, for my requirement. I particularly liked t... Ver más

Información sobre la empresa

  1. Tienda de marcos

Escrito por la empresa

Making high quality picture frames & mounts convenient and affordable for everyone. We are the source for high quality picture frames and picture mounts. We do not Import We manufacture every Picture Frame in UK. We offer the highest quality solution for picture display requirments in large volumes or singular without a premium price


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

278 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 55% de las opiniones negativas

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3,3

Todas las opiniones

(278)

29 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Enormous range of frames…

I like the enormous range of frames available on FramePlus.
Each described and photographed which makes choosing the exact frame, with or without mount, for my requirement.
I particularly liked the clear explanation of both the frame size and the size of picture that would be suitable.
I also found the prices to be very reasonable.
Delivery forecast to the precise day and all completed within 4 days from placing and paying for order on FramePlus website.
I would have no hesitation to recommend FramePlus and purchase more from them, which I have been looking to do so today.

9 de diciembre de 2022
Valorada con 1 estrellas sobre 5

I received my ordered frame yesterday

I received my ordered frame yesterday, it’s arrived damaged, gutted as it’s part of a gift. Having tried to contact Framesplus via their Live Chat I’ve had no reply. I chose to email but have had no reply to this, they don’t supply a contact telephone number so it’s really not great. I would recommend you look elsewhere for frames. Not good customer service

25 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Payment taken straight away but no…

Payment taken straight away but no confirmation email or any response to contact attempts through website form or email, no telephone number to chase up?

@Framesplus - Do you even read the reviews?! Why leave a reply asking for an order ID, which I stated I didn’t get an email confirmation so won’t have, I have also emailed the email address provided twice with no response?! Your reply is useless, please contact me to either return my money or send the products I paid for!

17 de mayo de 2022
Opinión espontánea
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
Thanks for your valuable feedback.
We are apologize for this inconvenience as we did not get your emails.
Would you like to please send your order and payment details on the following email again, we're ready to resolve it for you on priority bases.

Email: info@framesplus.co.uk
Our dedicated team available to assist you 24/7.

We appreciate your understanding.
Thanks & Regards
Customer Support Team.

Valorada con 1 estrellas sobre 5

Took my money and sent nothing

Took my money and sent nothing. No response to my emails, including those sent via PayPal's complaints process. Thankfully now have my money back via PayPal, but would warn others to proceed with caution.

28 de enero de 2022
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
Thanks for your feedback, We are really sorry for this inconvenience.
We are actively responding on all queries, Would you like to please share your order id so we will resolve it asap.
EMAIL US:
info@framesplus.co.uk

Thank you for your cooperation.
For any further inquiry please contact us back.
Thanks & Regards
Customer Support Team.

Valorada con 1 estrellas sobre 5

Picture frame came and come broken on 3…

Picture frame came and come broken on 3 of the edges complain about it. And nothing at all came from them no replacement or refund waste of time
Will not buy from there

13 de diciembre de 2021
Logotipo de FramesPlus

Respuesta de FramesPlus


Hi,
Dear customer,
Thanks for your valuable feedback.
We are really sorry for this inconvenience, as we did not get any email from your end regarding the damaged item.
Would you like to please send us the photo of the frames showing your concern, so we are ready to send you the replacement or refund as you want?

For any further inquiry please contact us back at info@framesplus.co.uk
Thanks & Regards
Customer Support Team.

Valorada con 1 estrellas sobre 5

The frames were damaged

The frames were damaged. I sent two emails to ask about this. I heard nothing back. There is no phone number or way to contact them on their website. So I’m stuck with two frames that I paid for and can’t use. As I have no way to get hold of them. Not impressed and wouldn’t use this company again

13 de noviembre de 2021
Valorada con 5 estrellas sobre 5

Lovely frame

Lovely frame, clear lines and lightweight. Very good value for money and free postage and packaging too.

3 de noviembre de 2021
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
Thank you so much for your valuable feedback.

Valorada con 1 estrellas sobre 5

DO NOT BUY FROM FRAMES PLUS

DO NOT BUY FROM FRAMES PLUS

Frame was supplied damaged and their e-mail contact address isn’t working. They don’t have a contact telephone number. I a message on their website messaging service a few days ago and haven’t received a response
Do not buy from this company

They have now, 2weeks later, responded to my complaint re damaged frame by asking me to confirm my ID. They ask this knowing that customers have no way of contacting them as their tel number and e-mail address isn’t working/isn’t recognised
DON’T BUY FROM THIS COMPANY

3 de noviembre de 2021
Opinión espontánea
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
We are really sorry for this inconvenience, as we were facing some technical issue with our system.
Would you like to please confirm your order id, so we are ready to resolve it for you?

Thank you for your understanding.
For any further inquiry please contact us back
Thanks & Regards

Valorada con 1 estrellas sobre 5

No response from the shop

I bought some frames from this shop twice. the first time was ok. shipping was quicker and frame was ok. but the second time, I am still waiting for the delivery after 14days I order. I tried to contact the shop but both email and phone are not working. I left my enquiry through their Website but no response. I am still hoping my order will be delivered soon.

1 de noviembre de 2021
Valorada con 1 estrellas sobre 5

Cannot email as address not valid and…

Cannot email as address not valid and no number provided on website to call.
Item has arrived broken. Cannot get hold of anyone to request a replacement.

31 de octubre de 2021
Opinión espontánea
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
We are really sorry for this inconvenience, as we were facing some technical issue with our system.
Would you like to please confirm your order id, so we are ready to resolve it for you?

Thank you for your understanding.
For any further inquiry please contact us back
Thanks & Regards

Valorada con 3 estrellas sobre 5

Sadly I never received my order

Sadly I never received my order. It was delivered to the wrong house, then handed back to the driver who never bothered delivering to the correct address instead Hermes produced a string of excuses for why it never got delivered which when challenged they admitted were untrue.
Sadly this sort of thing happens when Hermes is your delivery company.
Framesplus offered to resend the frames but
I just wasn't prepared to take the risk with Hermes, so I was given a full refund. Shame really as the frames looked really nice on the website.

17 de octubre de 2021
Valorada con 5 estrellas sobre 5

Great company

Great company. Brilliant communication and customer service. After contacting the company because I hadn't received my order, I received a replacement item within a few days. Perfect for my needs. I would highly recommend.

7 de octubre de 2021
Opinión espontánea
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
Thanks for your valuable feedback.

Valorada con 5 estrellas sobre 5

Exactly what I needed

Exactly what I needed, fast delivery and good communication from seller. Will use again

7 de octubre de 2021
Opinión espontánea
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
Thanks for your valuable feedback.

Valorada con 5 estrellas sobre 5

Good quality frame for a decent price

Bought an expensive picture, but not prepared to pay 200 for a frame. Found this one and its good quality for a good price.

2 de octubre de 2021
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
Thanks for your valuable feedback.

Valorada con 5 estrellas sobre 5

Swift delivery

Swift delivery, well packaged and good value too. Would use again.

1 de octubre de 2021
Logotipo de FramesPlus

Respuesta de FramesPlus

Hi,
Dear customer,
Thank you for your valuable feedback.

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