Don’t waste your money on these cheap tatty looking picture frames. They are basically MDF with oak looking plastic ironed or glued on. As if that isn’t bad enough the cut edges are jagged and ill... Ver más
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Consulta las opiniones de los clientes
I was disappointed with the clips. On opening, two were twisted, which couldn’t be used at all. The remaining clips didn’t seem to fit that well, they were loose and kept falling out! I felt the curv... Ver más
Frame was as on website , once it arrived. But delivery company let them down. As poor notificatipn of delivery time eyc which arrived very late in evening.
I like the enormous range of frames available on FramePlus. Each described and photographed which makes choosing the exact frame, with or without mount, for my requirement. I particularly liked t... Ver más
Información sobre la empresa
Escrito por la empresa
Making high quality picture frames & mounts convenient and affordable for everyone. We are the source for high quality picture frames and picture mounts. We do not Import We manufacture every Picture Frame in UK. We offer the highest quality solution for picture display requirments in large volumes or singular without a premium price
Información de contacto
Unit 1 239 Myreside street, G32 6DR, GLASGOW, Reino Unido
- info@framesplus.co.uk
- framesplus.co.uk
3,3
Medio
278 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 55% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
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Arrived before esitmated delivery…
Arrived before esitmated delivery time,quality is decent.
Thanks
30 de junio de 2026
Opinión espontánea
Broken product
The order arrived damaged, I did try to reach out to FramesPlus via email to see if we could resolve the issue, but Gmail keeps getting automatic rejections from their server "The recipient server did not accept our requests to connect".
Edit: I have been contacted by FramesPlus who explained that their email system was being migrated and so was temporarily out of action. I have asked for a replacement product and will update this review in due course.
27 de junio de 2026
Respuesta de FramesPlus
Hi Mark,
I'm really sorry your order arrived damaged — that's not the experience we want for anyone, and we'll absolutely put it right.
I also want to apologise for the bounced emails. We were in the middle of moving our email system and our mail server was temporarily misconfigured, which is why your messages couldn't get through. That fault has now been fixed, so we're fully reachable again.
I've just emailed you directly (to your Gmail address) to arrange a replacement or refund — whichever you'd prefer. If you don't see it, please check your spam folder, or reach us at info@framesplus.co.uk and we'll get this sorted as a priority.
Thanks for your patience, and again, our apologies.
Kind regards,
I wish I had checked the reviews here…
I wish I had checked the reviews here first as I have received a similar experience. My 3 frames arrived last weekend, all ordered the same size but 1 has arrived shorter than the others and too noticeable for how I wanted to display them on my wall which is really frustrating. Even more frustrating has been no response whatsoever to the 3 emails I’ve sent this week so if I were you I would order your frames elsewhere.
19 de junio de 2026
Opinión espontánea
I Could Not Recommend
One of the three frames delivered was damaged and I contacted the company: I received no response. As a result, I could not recommend the company.
4 de febrero de 2026
Respuesta de FramesPlus
Hi Stephen, I'm genuinely sorry - both that a frame arrived damaged and, just as importantly, that your message to us went unanswered. That's not the standard we hold ourselves to and I want to put it right. Please email me directly at info@framesplus.co.uk marked "FAO Manager - Trustpilot" and we'll arrange a replacement or refund straight away. Apologies again for letting you down. - The FramesPlus Team
Appalling service
Appalling service. Ordered 6 frames and have not received anything. You cannot call as there is no telephone number. The online chat does not respond and they do not respond to emails. When I check the tracking they state that the order has been fulfilled, but it has most definitely not. BEWARE. DO NOT USE.
24 de febrero de 2026
Opinión espontánea
Respuesta de FramesPlus
Hi Kate, I'm really sorry - both that your frames hadn't arrived and that you couldn't get a response from us by chat or email. That's genuinely not acceptable and I want to put it right. Please email us at info@framesplus.co.uk marked "FAO Manager - Trustpilot" and we'll track your order and arrange delivery or a full refund straight away. My sincere apologies for the experience. - The FramesPlus Team
Damaged frame
Damaged frame, no response to email
My frame has a huge scratch on it. There online chat function is never replied to and I haven't heard back from my email. Looking at other reviews it seems like this is common. Definitely do not recommend
1 de febrero de 2026
Opinión espontánea
Respuesta de FramesPlus
Hi Christina, I'm really sorry - both that your frame arrived scratched and that you've had no reply from our chat or email. That's genuinely not good enough and I want to put it right. Please email us at info@framesplus.co.uk marked "FAO Manager - Trustpilot" and we'll arrange a replacement or refund straight away. My apologies again for the experience. - The FramesPlus Team
Absolutely woeful service
Absolutely woeful service, what a cheek to even dare ask for a review! Avoid, avoid, avoid.
5 de agosto de 2025
Frame arrived broken
Frame arrived broken, sent an email to the support team and received absolutely no response.
20 de agosto de 2025
Frame arrived broken - no response from FramesPlus
AVOID, AVOID!!! Frame arrived broken, you get no response from anyone at FramesPlus.
28 de abril de 2025
AVOID. SCAM
Ordered and paid for 4 frames. Only 2 were delivered and they were both damaged. Many emails, used their chat, called and no response. Shocking service. AVOID!
Looking on Companies House records, this company was dissolved in Jan 24.
5 de julio de 2025
Opinión espontánea
Great quality and prompt delivery
Great quality and prompt delivery, will definitely use again and recommend FramesPlus…
14 de abril de 2025
Damaged frame and being ignored
Frame arrived damaged and no response from their email address despite 3 chases. Avoid this company!
12 de julio de 2025
Opinión espontánea
Poor frame quality
Poor frame quality, arrived in pieces, slow to refund & respond
9 de abril de 2025
Got a nice frame at a great price.
31 de marzo de 2025
They did not deliver my order to me
They did not deliver my order to me. I tried to contact many times via their customer service on website but no reply. I contacted them via Etsy and was told they could not locate my order. I had to contact my credit card company to stop the payment and get refund. It’s terrible experience and I would not recommend.
21 de marzo de 2025
High Quality Frames
Very high quality frames considering the competitive price Arrived quickly and very well packed Highly recommend
11 de marzo de 2025
Never received my frames
Never received my frames and got in contact with them, but no reply .
I've tracked them through evri and they haven't even received them .
Gutted as I've been waiting for over 2 weeks for them
3 de junio de 2025
Opinión espontánea
Can’t get back in contact with them
Can’t get back in contact with them. Bad service.
31 de enero de 2025
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