Free People Opiniones 

The delivery stated as 2-3 days on orders over 150 GBP is untrue. Customer service Non existent. Have a tracking system that has no information. When order placed stated was 5-7 Business days after much time wasting, have no idea when the order will be delivered, neither do they. May be to the Moon!!!.
I will be claiming non delivery through CC company. As zero trust in getting a refund through this very poor incompetent company that just pans you off. This was the first and will be the last time used. I have thought they may be a full scam based on the experience, as just panned off with no substance.

Over the years, Free People is catering more to very young stick thin women. I am middle aged, 125lbs and recently ordered a tee shirt in a large because I wanted it real loose. When it arrived I was amazed at how tight it was, so I sent it back for an exchange to an XL. They received it back on 9/11, today is 9/28 and I still do not have the new shirt. When I call to check status, all they tell me is it's in "PROCESSING TO SHIP". I tried to cancel the order and get a refund and was told I couldn't. I would have to wait until I got the shirt, then return it. I know I'm done shopping at FREE PEOPLE

I placed a big order , the company they use Ontrac shows that a label was created but they were awaiting package from company.
I contacted free people inquiring about my package, asking for a live agent not a bot, the bot said they’d reach out to me via email. I then get an email from free people asking me to follow a link for a reshipment. Then they send me another email stating they issued me a refund without me asking for one. I just wanted my items . I didn’t want to have to reorder as they run out of sizes quickly.
I then contact customer service , they said yes they could do a reshipment, then a little while later they go back on that and tell me no they can’t do that because they already placed a refund that I had never asked for after telling me they would reship and offered a link to follow to request a reshipment! Horrible customer service! The worst they need to do better.

Please do not be conned by the promise of free delivery on your first order. I ‘signed up’ in order to qualify & received an email with a code. I placed the order (the code didn’t work) as I needed the item (around £38) quickly & didn’t want to waste. I immediately emailed FreePeople customer service in the hope that they would honour the promise & refund me the £6.

Almost 10 days later & a myriad of emails exchanges I am now told that free delivery is only available for express deliveries, in short I ticked the wrong box. This was far from clear on the website.
#feelingconned :(((

The clothes are pretty but the fabrics feel so cheap and the clothes I do own from FP all have holes after 1 or 2 wears which is crazy considering the prices.

I am extremely disappointed with my very first order from Free People. I paid £90 for a dress but instead received a terrible-looking, completely unbranded top???!!!
Their customer service is unacceptable. The customer support is nothing more than an unhelpful automated service, and my follow-up emails have been completely ignored.
To make matters worse, they expect me to wait up to 28 days for a refund, even though this was clearly their mistake.
In my opinion, they don't deserve one star—they deserve minus zero.

Horrendous customer service. I’d give zero stars if I could. Ordered two pairs of trousers which for some reason were sent by FP as two separate shipments. The first was left on my doorstep by Evri while I was at work and consequently stolen.

I’ve spent over a week and countless emails back and forth chasing this with FP and each time I get an email template from a different person asking for the same information such as have I checked with my neighbours etc. I have now on three occasions submitted my query and provided photo evidence of how the courier dumped my package (coincidentally, right underneath a large sign I’d taped to my front door requesting that any packages be left round the back in a safe place).

I then called and spoke to someone who emailed me a claim form where I had to confirm that my statement was accurate and true. I responded to this and was told I’d have a resolution in 72 hours. I also submitted a crime reference number having reported the theft to the police.

Today on day five since sending back the claim information, I received a short and very brusque email from ‘Ross’ telling me that the tracking shows the item as delivered and they will not be providing a refund or a replacement, and in future I should make sure I am home to accept the shipment. I was told to take it up with Evri myself.

I called today and spoke to someone who said they would escalate it to head office - I am not holding out much hope having read some of the reviews on here. This company could not care less and expect you to do the detective work with the courier of THEIR choice. The (complete lack of) customer service is absolutely shocking and I did not expect this from a large company. I’ve opened a claim with Klarna to try to see if I can get it resolved through them.

If you’re considering buying online from FP proceed with caution because they could not care less about their customers.

Received my order , it had a hole in, considering how expensive the item was, complained and said i had to put a claim in, i said nope i am returning them and want a full credit, but was told it would take 28 days for refund.
do not bother ordering , cheap quality clothing at a high price. i expected more for the price.

Dont buy anything online!! I am from the Netherlands, ordered several articles and never get 4 of them (some things after weeks, most of them never. I used chat, mail with Free People and was sent into the wood with repeating questions and nonsense.

I am so disapointed with Free People - my family ordered a gift voucher for my daughters birthday and were told the evoucher would arrive on her birthday which was a week ago. She still hasnt received the voucher even though they have taken the money. We have rung the company 5 times and still havent recieved it so this morning we asked for a refund which they said would be difficult. After a further conversation they agreed to the refund which will take up to a week. Please BE WISE AND DONT PURCHASE FROM THIS COMPANY. I am reporting them and have contacts at the BBC who i will report them to!!! Get your act together !!!

Ordered many things from free people with no problem. Now I have not received a refund for a return that was received by them two weeks ago. Talked to customer service numerous times and got the run around.

I have twice ordered a fairly expensive leather tote bag recently from this website however the bags are tiny but look so much larger on model in photos.
They do give measurements in details but who looks at them ? We go by the pictures in first instance.
I don't mean the bags are a little different, they are hugely different

Absolutely terrible customer service! Received a shirt at the end of May that was ripped. Told them I wanted to return it or get a refund as a replacement would not arrive on time for the event. They made me pay for the shipping to sent it back! $116.00! I still have yet to receive this back like the promised. Do not shop with this company

Refunds under UK Law must be paid within 14 days of tracked return of online purchase. But this company are happy to break the law. Yet another of their terrible customer service policies. Hopefully they will be out of business soon if no alteration to their management policies. BEWARE. DO NOT USE THEM.

MA PIRE EXPERIENCE D ACHAT EN LIGNE !

J'ai acheté un short en taille S (pour 36 ça semblait OK).

Commande effectuée le 08 avril.
Après 2 mails au service client en France car le statut ne changeait pas, on m'informe que ma commande a été prise en compte le 14 avril.

Le 21 avril comme retirée en point relais.
Essayage : GROSSE DECEPTION, on peut facilement en mettre 2 comme moi dans le short. Je dirais que le S reçu correspond à un 40 voire même 42 français.

Je n'ai pas eu de frais de douanes mais je vois qu'il faut renvoyer aux Pays-Bas alors qu'il y a des boutiques en France.

J'informe Free People que je souhaite retourner l'article et le service client me renvoie vers les conditions générales qui stipulent un retour de mon choix à mes frais à une adresse hollandaise. Il n'y a pas de formulaire en ligne, juste un formulaire à imprimer, compléter et à glisser dans le paquet.

Mondial Relay ne livre pas à l'adresse retour. Je suis obligée de passer par La Poste. Je paie donc un retour à 15,99€ (ça fait mal quand c'est pour rien).

Je demande pour le bordereau de La Poste un mail et un téléphone aux Pays-Bas. Le service client en France est incapable de me fournir les coordonnées.

J'envoie le numéro de suivi et la photo du bordereau Colissimo international à FreePeople pour preuve d'envoi de mon retour. Réponse déconcertante "nous ne comprenons pas votre message, de quoi s'agit il ?" !!! La je comprends que ça va être très compliqué.

Avec le numéro desuivi de mon colis, je vois que le paquet n'a pu être livré car il manquerait des éléments d'adresse.

La Poste française me dit de voir avec le destinataire.

Je contacte FreePeople pour leur faire part de cet élément. Leur demander de contacter leur correspondant aux Pays-Bas pour qu'il contacte lui-même La Poste néerlandaise.

La réponse du service client français est franchement ubuesque ! "Nous ne pouvons rien faire. Vous avez fait un retour manuellement." MDR J'ai suivi à la lettre leur procédure de retour. Je ne connais en plus pas beaucoup d'autres façons que de préparer et de déposer un colis à La Poste sans mes mains ! Le serpent qui se mord la queue. La Poste française est tout aussi nulle malheureusement. Je contacte La Poste hollandaise qui elle est au top avec un tchat avec traduction.

Mon paquet finit par arriver le 13 mai chez FreePeople. Je suis notifiée le 19 que je vais être remboursée. Le service client français entre temps me dit qu'il faut 3 à 4 semaines pour être remboursée. Bah voyons ! Ils débitent tout de suite mais pour vous rembourser c'est autre chose.

Bref, j'ai perdu de l'argent et beaucoup d'énergie pour un produit finalement hors de prix, un service client lamentable.

Ne commandez rien. Vraiment

Et dire que des "influenceuses" d'Instagram vantent cette marque ! Pffff

Free People took money from my account without authorisation.

I put in an order and was charged, as expected, for what I'd ordered. But then a few days later, I was charged a random £88. I have been complaining and calling for 2 weeks and still not been paid back or given a reason for this charge.

Not only did they take money without consent, they have absolutely shocking customer service and haven't even tried to correct their mistake.

Refund eventually received, but the process was extremely frustrating and time-consuming.

I returned five items in one parcel, which was confirmed delivered. Free People initially refunded only two items, despite clearly having received the full return. I then had to chase repeatedly over several weeks.

Customer service gave inconsistent responses, repeatedly asked for unnecessary proof (including a receipt I could not have as the parcel was collected), and made promises to escalate that were never followed up.

This was clearly an internal warehouse issue, yet I was left to do all the chasing. I only received the remaining refund after informing them I would be initiating a chargeback.

Based on this experience, I would be very hesitant to order again.

They have a bunch of liars working there. They have an agreement with American Airlines for earning miles….and then they say lies to not give you points. Will NEVER support this company again by buying another item.

If i could give NO stars, i would. Customer Service does not care about the consumer at all, very cold, matter of fact responses.
Address issues apparently not. After trying to purchase a number of items in my basket a message appeared saying 'cannot deliver to this address, please re add items to your basket or change the address'. Well i did both and still got the same message.
I then opened the 'Chat' box to ask why there seems to be a problem delivering to my address to be told that my address should be ok and that they probably don't have stock of the items.
I checked again and they are showing to still have stock of ALL items. Customer Service advised me that items can look like they are in stock but can actually be out of stock for days!!!
I mentioned that this is misleading to the consumer as you are advertising items for sale that they don't actually have to sell.
Customer Service response was "sorry for your inconvenience".

I used to be a good customer of theirs, spending with them over the years and feeling good about purchasing less but better to do my bit for the environment.

After this cold and thoughtless response and lack of care to customers, i will no longer purchase anything with them.

This company has gone downhill in every way over the years, its a shame.

Ordered a set (top & trousers)
When the package arrived there was only the top in it. I went on to the chat to tell them this and basically they are saying both items were sent in the one package. I continued to say I can assure you only the top is there and there is no damage to the parcel so it could not have fallen out.
I’m waiting to hear within 3 days what they decide to do. This is disgraceful customer service. The set cost £158. A very bad experience.