Free People Opiniones 

Didn’t refund me for a return- made return in December of a dress I had bought in the sale. No refund arrived and they’ve refused this despite me opening a dispute with my bank. Avoid, awful customer service.

I’ve ordered send it back but did not receive my money waiting for months now and still nothing
This is Outrageous.
Get the feeling they laughing and just irritate me it’s bin months now.
And no compensation nothing just a 15€ voucher bad company!
They are not helping the customers just say they are helping but they are not.

My wife ordered an expensive coat from them, best part of £500.

Their delivery company left it on our doorstep while we were out in full view of the street, that’s right, a £500 coat in full view of the street.

Before we got back a passerby helped themselves to it as it wasn’t there when we got back. That does actually assume that it was actually left there.

Have called them twice now, the first time I had to call as my wife was too upset to call.

Free People have told us it’s not their problem as they delivered it to the address albeit it was left on the public street and was never received by my wife. They are also threatening to send the Police round.

Almost all companies selling things of value will instruct their delivery company not to leave items of value in public places, some even require you to give the delivery person a code.

At the same time I had a delivery from Amazon which has also gone missing, they on the other hand have a good customer service process when this happens and have arranged to send another item.

Not Free People, terrible customer service.

Unfortunately I have not received my order , I have been in touch with customer services who refuse to help despite the fact that delivery company admit there is an issue.
I have been told to wait until Wednesday the item was a gift currently they advertise free express delivery…
It will be almost two weeks by Wednesday since I placed my order.

Sadly not good quality. Frilled socks bobbled so badly after 3 hours wear and they look so tattered that they are no longer the cute styling piece I was looking for. Also got a lace top - 100% polyester and ripped on the first wear. Sadly this is fast fashion at a higher price 🙃

I visited their Cambridge shop. The staff were super friendly and helpful. I had to order online in-store as they didn’t have my size in the trousers and the skirt had a mark on it. They made a very slight error adding my postcode, which resulted in Evri trying to deliver to an address that doesn’t exist in Liverpool rather than Leics. No joy with Evri, so I rang the Cambridge shop and spoke to the assistant manager, who promised to call me later that day with an update. I received no call. I rang her again a few days later and again she promised to call me back on Monday. I received no call. I therefore rang her again and apparently Customer Services were supposed to call me to advise they would refund and I needed to re-order online but they didn’t contact me. The trousers were no longer available in the UK! Splendid! There are now on sale in the US.

I have made a high number of purchases from Free People this year. All of them were fine, hassle free; returns have also been super easy and processed without delay. The quality of the goods has been sometime superb, other times not so good in terms of quality of material/styling (but not necessarily different from the description). My one bugbear is that in the UK the discounts tend to be significantly lower than on the US site. But overall a good, straightforward experience and some great products.

If I could give 0 stars, I would. Ordered a Christmas present for my mam, didn’t arrive within the predicted 5-7 working days. Contacted customer service who said Evri “lost” my parcel. Contacted Evri, they said they never received it. Contact customer service again, they said they’d send another, still has not arrived, ruined my mams Christmas present. So don’t order from here!!

Should be no stars! useless customer service! They lost my order, then the item, which I'd been waiting weeks for, was out of stock. So I'd have to wait 3-5 days for a refund. They hadn't contacted me to tell me this either I contacted them! I'd never buy from them again.

Unfortunately Free People use Evri as a logistics partner in the UK. Evri have 'lost' my last three parcels.... I can't use any retailer which uses Evri as a partner.

Absolutely terrible service. I sent a jumper back costing £158. I changed my bank card in that time so when they tried to refund my card it failed. I contacted them repeatedly by messenger/ email / phone and they would not refund me to my new card. A month later my bank sorted it out for me and took the money. Now they have their disputes management team email saying they are blocking my orders until I send them £158. Terrible - do not order from them!

Shocking service said it was lost in post originally then eventually came. Jacket was awful. Took ages to process a refund which I have not had yet. AVOID

Has a website which makes it seem that you are ordering from the UK and so a UK warehouse, but shipping is from the US! I chose faster delivery as I need this order this week, but we’re 2 days into the estimates 3-6 days for delivery and it’s still in the US? I would have chosen a local shop if it was made clear!

Poor Customer Service! If you return items please keep hold of your postal receipt even after confirmation email or partial refund. The company will do nothing unless you have it.
Sent back items received partial refund, contacted customer service they assured me that the rest will be processed separately and within a time frame. Still no refund contacted them again but as I do not have my proof of postal return receipt anymore (it has been over 4 weeks and I have received some of my refund), they can’t look into my complaint. Absolutely ridiculous as they have partially refunded me so surely that is proof they have received my returns?! Obviously have a very poor returns logging system and customer service or just taking advantage of customer and scamming them out of their hard earned cash! Shame on you Free People! I will be avoiding from now on which is shame as I like their clothing.

Also I would like to note that my 1 order of 5 items came in three separate parcels which isn’t very economically practicable. I returned all together which I thought was the right thing to do but it hasn’t worked in my favour. Be wary wish I sent back separately now

Returned my order but did not get a refund.

Not happy with the refund process. They still owe me £32. Not sure how I can resolve this! Really disappointing.
Would never buy from this company again.

I ordered a dress from here but sent back as it was bad quality.

I received a notification from Free People that my return had been received at their warehouse and my refund would be processed within 28 working days. Two months on, still hadn’t received a refund.

I contacted via the WhatsApp chat and provided a screenshot of the confirmation email but the customer service assistant said there was nothing she could do without a photo of the receipt from the post office I returned it to. I explained that I no longer had this (it had been 2 months, I’d moved house and I’d already received confirmation that I’d get a refund).

It was only after I said I’d go to the Financial Ombudsman that suddenly my case got escalated and I got a refund 2 days later.

It’s a shame as if I’d forgotten they would have happily kept my money and £78 is a lot to lose but I’m glad I did get it in the end, have seen a lot of reviews from people who didn’t!

I’ve been waiting for a refund for several weeks now. Instead of receiving the refund I’m owed, I was sent an e-merchandise credit, which I tried to use for online shopping, only to find out it can only be used in a Free People store. I live far from any Free People location, so this is impossible for me. After years of shopping with them online, this experience has seriously damaged my trust. Given the higher price point of their products, I’m not willing to risk future purchases if I can’t rely on receiving a proper refund for returned items. Despite multiple emails being forwarded to the head office, nothing has been resolved. Free People, you need to do better.

have been waiting for my order since july. had been delayed a few times with no contact and no update. had also been out for delivery but never arrived. free people have now cancelled my order but have given me no update on returning my money or even another option?

I’m having a terrible experience with free people returns. I returned my order in July and they still haven’t amended the return amount which is incorrect, nor processed a refund. This has caused me SO MUCH stress, I will never be ordering from free people again.

Customer support have been very unhelpful with automated responses and keep saying I need to wait 3 days for a response and keep moving it to another colleague.