Javid at Fruidel has provided excellent customer service since we switched to them a couple of weeks ago. The transition has been smooth, and he has been helpful and responsive throughout. We've al... Ver más
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Consulta las opiniones de los clientes
After a conversation with your finance, I have been trying to contact you for almost a week now. Phone lines are unavailable, emails are being ignored. Voice messages not responded to. We have been... Ver más
I’ve had an excellent experience from start to finish. The Gareth is always quick to respond to emails, making communication really easy and stress-free. Every member of staff I’ve dealt with has been... Ver más
La empresa ha respondido
Excellent service from Javed Alimi Javed has been fantastic to deal with. He is always friendly, helpful and quick to respond to any requests or queries. He is professional, reliable and genui... Ver más
Información sobre la empresa
Escrito por la empresa
Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.
Información de contacto
Fruidel House, City Works Business Park, M11 2NB, Manchester, Reino Unido
- 0330 202 1200
- enquiries@fruidel.com
- fruidel.com
4,5
Excelente
360 opiniones
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Ha contestado el 50% de las opiniones negativas
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Good
We've had a good experience with Fruidel overall — the service is reliable and the deliveries have been a great addition to the office. There have been a couple of quality issues with some of the fruit, which needed flagging, but these were dealt with quickly. Michelle Tebay has been especially helpful and responsive, which has made all the difference.
12 de agosto de 2025
Opinión espontánea
Respuesta de Fruidel
Thank you, Amberly, for your kind feedback 🌟 We’re so pleased to hear our service and deliveries have been a great addition to your office 🍏🍌 and that any quality issues were quickly resolved ✅.
A special shout-out to Michelle 🙌 — we’ll be sure to pass your lovely words on to her, and we know she’ll be delighted! We look forward to keeping your office stocked with fresh goodies and great service 🥝🍊.
Poor customer service, sarcastic rep, rude.
Received a call from 0161-3580954 number, representative didn't introduce himself, where he was calling from and asked immediately to speak to the person responsible for supplying milk and fruits for the office. When I said we don't have such a person he then asked how we get those items in the office. I explained I wouldn't be providing that information to him and his response was that he didn't know that it was so precious or something along the lines, with a very sarcastic tone, mocking me.
To that moment that person has not identified who they are or where they are calling from, has not introduced himself or the company he is representing and therefore would not be speaking to the person that deals with the supply of these items (that is myself).
With that attitude, he never will.
11 de agosto de 2025
Opinión espontánea
Respuesta de Fruidel
We are very sorry to hear about your recent experience and the way this call was handled. At Fruidel, we take professionalism and courtesy very seriously, and what you’ve described falls far short of the standards we expect from our team.
We will be investigating this matter immediately to identify the representative involved and address this behaviour directly. Thank you for bringing it to our attention — feedback like yours helps us ensure that every interaction with Fruidel is respectful, transparent, and professional.
If you’re happy to share further details so we can fully resolve this, please contact us on 0330 202 1200.
Brilliant service from Fruidel
We couldn't be happier using Fruidel.
The delivery is reliable and always on time. I also really appreciate the flexibility of their subscription options; it's easy to pause or adjust your order when needed. Michelle is very responsive, and helpful, it’s clear she cares about both quality and customer satisfaction.
8 de agosto de 2025
Opinión espontánea
Respuesta de Fruidel
Hi Joe,
What a fantastic review – thank you! We’re thrilled to hear our reliable deliveries, flexible subscription options, and customer care have made such a positive impression. Michelle will be so pleased to know her efforts are appreciated – she truly does go the extra mile for our customers.
Thanks for choosing Fruidel, and we look forward to continuing to keep you happy and well-supplied! 🍇🍎
– The Fruidel Team
Happy with Fruidel
Happy with Fruidel, they always come through and are happy to rectify any issues that occur with orders if anything arises - shout out to Michelle telby at fruidel thanks a bunch!
8 de agosto de 2025
Opinión espontánea
Respuesta de Fruidel
Hi Tye,
Thanks so much for your kind words! We’re delighted to hear you’re happy with our service and that we’ve been able to resolve any issues quickly. Michelle will be over the moon to see your shout-out – we’ll make sure she gets the praise she deserves!
We really appreciate your support and look forward to keeping you stocked up with fresh fruit. 🍏🍊
– The Fruidel Team
5* from start to finish
Great company, great communication and super products. I use Fruidel to supply customer with Fruit and the feedback is always great. Daniel is fantastic and nothing is ever to much trouble for him. Fully recommend.
1 de agosto de 2025
Opinión espontánea
Respuesta de Fruidel
Hello
Wow – thank you for the amazing 5⭐ feedback! 🌟🍎 We’re thrilled to hear you’re happy with our products, communication, and service. It’s fantastic to know your customers love the fruit too! 🙌 Daniel will be delighted to hear your praise – he’s always happy to go the extra mile. 🚚💨
We truly appreciate your recommendation and look forward to keeping the fruit flowing! 🍌🍇
The Fruidel Team
Michelle was understanding
Michelle was understanding, and resolved our situation quickly and efficiently.
7 de agosto de 2025
Opinión espontánea
Respuesta de Fruidel
Hi Gary,
Thanks for sharing your feedback! 🙏😊 We’re so pleased to hear Michelle was understanding and got everything sorted quickly and efficiently for you. We’ll be sure to pass along your kind words – she’ll be chuffed! 🍎🙌
Best,
The Fruidel Team
We are loving the fruit which is good…
We are loving the fruit which is good quality. Our account manager Michelle Tebay is very friendly and helpful with any queries we may have
6 de agosto de 2025
Opinión espontánea
Respuesta de Fruidel
Hi June,
Thanks so much for your kind words! 🍎🍇 We’re so glad to hear you’re loving the fruit and happy with the quality. Michelle will be over the moon to know you find her friendly and helpful – we’ll make sure she sees your lovely feedback! 😊🙌
Here’s to keeping the fruit bowls full and the smiles coming! 🍌🍊
The Fruidel Team
Always accommodating and professional
We have used Fruidel for a long time to supply our office with milk. They are always accommodating and professional.
6 de agosto de 2025
Opinión espontánea
Respuesta de Fruidel
Hi Zoe,
Thank you for your lovely review! 🥛😊 We really appreciate your continued trust in us to keep your office stocked up. It’s great to hear you’ve found us accommodating and professional – that’s exactly what we aim for every day! 🙌
Here’s to many more deliveries! 🚚💨
The Fruidel Team 🍎
Great customer service
We had a bit of trouble with where our milk was being delivered to and with the help of our account manager, Daniel, it was resolved fairly quickly. Daniel was super helpful and responsive to all my queries/emails and made sure to check if the issue had been fully resolved or not rather than just being done with it.
Communication was easy and I wasn't left waiting hours for a response which was very helpful.
25 de julio de 2025
Opinión espontánea
Respuesta de Fruidel
Hi Michelle,
Thanks so much for your review! 🥛🍎 We’re sorry about the initial mix-up with your milk delivery, but we’re really glad Daniel could get it sorted quickly for you. 😊 It’s great to hear he was responsive, helpful, and made sure everything was fully resolved.
We really appreciate your kind words and look forward to keeping things running smoothly for you! 🚚💨
Best,
The Fruidel Team
Great customer service & quality of fruit
We received our first delivery of fruit & milk today and everything arrived fresh & well-packed. Fruit is great quality! Communication with the team has been great and our account manager Luke has been very thorough. A good first impression & we're looking forward to continuing with their services :)
4 de agosto de 2025
Opinión espontánea
Respuesta de Fruidel
Hi Alexia,
Thank you so much for your kind words and for sharing your first experience with us! We’re delighted to hear that your fruit and milk arrived fresh, well-packed, and to your satisfaction. It’s great to know Luke and the team have been able to provide clear communication and thorough support – we’ll be sure to pass along your feedback.
We’re thrilled to have made such a positive first impression and look forward to continuing to provide you with great quality produce and service.
Best regards,
The Fruidel Team 🍎
We have had a great experience with…
We have had a great experience with Fruidel, and I just wanted to highlight how efficient and helpful our account manager Daniel has been. Communication is always quick and clear, and any queries or amendments are handled promptly without fuss.
It makes a real difference having someone so responsive and proactive on the other end, thank you for making the whole process smooth and stress-free. Highly recommend!
21 de julio de 2025
Opinión espontánea
Respuesta de Fruidel
Hi Siobhan,
Thank you so much for your lovely review! 🍍 We're delighted to hear you've had such a positive experience, and that Daniel has been there every step of the way to support you. Quick, clear communication and hassle-free service is exactly what we aim for 🍏🍓
We'll make sure your kind words reach Daniel — it means a lot to the whole team.
Thanks again for the recommendation! 😊
– The Fruidel Team
Fabulous Service
Daniel has been fantastic getting us up on the system, organizing and orchestrating our deliveries. We are a large, quite complex building and I have appreciated his help going above and beyond to ensure we receive the best service that suits our needs.
24 de julio de 2025
Opinión espontánea
Respuesta de Fruidel
Hi Matt,
What an amazing review — thank you! 🍎 We're so glad to hear Daniel has been such a great help getting everything set up smoothly. We know your building setup is a bit of a puzzle 🧩, so it's great to hear he’s made the process easy and tailored it to your needs.
We’ll be sure to pass on your kind words — he’ll be chuffed! 🍊🍇
Thanks again for taking the time to share your experience.
– The Fruidel Team
Excellent service from account manager
Excellent service from account manager, Michelle Tebay. Michelle resolved the issues with the fruit and milk delivery. Very professional service from Michelle!
22 de julio de 2025
Opinión espontánea
Respuesta de Fruidel
Hello,
Thank you so much for the lovely feedback! We’re thrilled to hear Michelle was able to get everything sorted for you — she’s an absolute star 🌟🍇 We’ll make sure your kind words are passed on to her.
Thanks again for taking the time to share your experience — it really means a lot to us 🍏🍌😊
– The Fruidel Team
The Fruidel staff are very quick to…
The Fruidel staff are very quick to respond and help organise our delivery! The service is fast to setup and very flexible when you need to change days or amend delivery.
16 de julio de 2025
Opinión espontánea
Respuesta de Fruidel
Hi Matthew,
Thank you so much for your kind words! 🍌🍐🍊 We’re thrilled to hear that you’re happy with the quality of our fruit and milk, and that Daniel has been such a great help. We always aim to make things easy and enjoyable for our customers, so it means a lot to know we’re hitting the mark. Thanks for trusting Fruidel — we look forward to continuing to support you with fresh, tasty deliveries!
Best regards,
The Fruidel Team
Great service
Luke is great! Super responsive and quick to reply. Makes the whole process smooth and easy!
11 de julio de 2025
Opinión espontánea
Respuesta de Fruidel
Hi Tee,
Thanks so much for the lovely review! We're glad to hear Luke made everything smooth and easy — we’ll be sure to pass on your kind words.
Prompt customer service
Prompt customer service, friendly and always eager to help. Very professional and great to deal with. Fruit is of great quality each week, and whenever there is a supply issue they are quick to resolve. Will definitely recommend and I am glad we switched suppliers to these guys!
7 de julio de 2025
Opinión espontánea
Respuesta de Fruidel
Thanks so much for your lovely review, Christine! We're thrilled to hear you've had a great experience with our service and produce. It's always our goal to be reliable, responsive, and deliver top-quality fruit every time. We're glad you made the switch too! 🧡🍎
Great and helpful client success manager
Daniel is a great client success manager, would highly recommend. Dan's been super helpful in streamlining our deliveries and fixing a few issues we had with the milk. Thanks so much to you and the rest of your team!
4 de julio de 2025
Opinión espontánea
Respuesta de Fruidel
Thanks so much, Mia! We're thrilled to hear Daniel’s been so helpful – we’ll make sure the team hears your kind words. Appreciate the recommendation! 😊👏
Luke is great
Luke is great, super attentive and a great communicator.
4 de julio de 2025
Opinión espontánea
Respuesta de Fruidel
Thanks, Nathan! Really glad to hear Luke’s been looking after you so well – we’ll be sure to pass that on to him! 🙌
Respuesta de Fruidel
Thanks, Scot! We really appreciate the feedback – great to hear the service and communication are hitting the mark! 👌
First class service
Daniel Ediston has been managing our business account and has gone way and beyond to make sure we are satisfied with their service.
First class service.
24 de junio de 2025
Opinión espontánea
Respuesta de Fruidel
Hi there,
Thank you for the fantastic review! 😊 We're so pleased to hear that Daniel Edleston has gone above and beyond to support your business — he’s a real asset to our team 🙌
We’re glad you’re enjoying a first-class service with us! 🍎🍇
– The Fruidel Team
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