FINE+RARE Opiniones 

Very professional, customized service

Bonne expérience via Europe continentale - personne réactive et très disponible.

Good selection of wines but delivery is extortionate with significant profit being made on it. Delivering a 6 pack via a courier without any urgency does not cost £19.20.

If you want to buy wine they have a good selection at keen market prices. Delivery is efficient.

For other aspects of their business, customer service, portfolio management, trading, etc. this has been my experience over at least a decade: they are beyond useless. It's as standard impossible to get someone useful to speak to via telephone. Emails go unanswered for weeks at a time, if at all. The receptionist - if you can get one - tries to help but can only do so much. Wines take weeks or months to be landed into your account, and then sometimes wrongly, taking more weeks to correct. Commission prices for me have been all over the place. Market estimates are sometimes wrong, sometimes wildly wrong, and take a stupid amount of time and hassling to get them to fix on a reliable basis. There is no way to get unpriced wines priced without casting emails into the blue yonder and hoping one day someone reads the in the dim distant future. A sales proposition to me was originally not honoured at the agreed price and has taken many weeks to finally get agreement of my money for - though a credit has still not been applied to my account. They blame software updates which took place what must now be 1-2 years ago. The entire storage and portfolio management part of their business is frankly shambolic beyond belief.

Consegna del vino ottima sia per i giorni di spedizione ma soprattutto per l'imballaggio.
Alessandro molto gentile e super disponibile, cosa non da tutti...
Consiglio vivamente

FINE+RARE is a scam! They sold us wines that they didn't have and do not arrange refund.
Invoice: 260079800
We paid the invoice on 18 November 2024, received the wines one month after but there were 3 magnums missing from the delivery. On 20 Dec 2024 FINE+RARE confirmed the wines were missing from the delivery and agreed to arrange a refund.
It's 10 Feb 2025 today, we still haven't heard a word from FINE+RARE!

I was previously a customer of F+R and spent a significant amount on wine. However, I was consistently dissatisfied with their customer service. I never had a dedicated account manager and was shuffled between different representatives, which was very frustrating. Additionally, after cancelling an order for a case of wine, I was subjected to relentless emails demanding payment. Eventually, I received a threatening email that mentioned legal action if I didn't pay. This aggressive behaviour is unacceptable, and I strongly advise others to avoid doing business with F+R

The customer service is a disaster and crap. The reservist statement was issued, but after 5 or even 6 business days the amount is still not in my GBP account. The customer service asked for my account number like SWIFT etc and that's it. Silence. And when contacted, an automated message replied they are not available at the moment. Huh? During office hours?

I was persuaded to move a case of 2008 Chateau Bellevue Mondotte from Berry Brothers to Fine + Rare on 23/02/23. Berry Brothers confirmed that the wine was delivered to LCB Tilbury on 23rd May under booking reference TD050279. Despite asking for confirmation from Fine + Rare I've heard nothing.

Their customer service and account management is a disaster!!
I contacted them by email and chase them for the updates on some miscalculations on the duty for my account. I didn’t receive any updates from them after 5 weeks!! It is ridiculous and please avoid using this company!

I have phoned countless times over the past few days and left messages with but had no reply. Has this company closed?

Seems like they've lost a few cases of my wine. It's been 5 months and I still have no update as to where my wine is. Getting a response from them is like getting water from a stone. Should've kept my wine at tanners.

I ordered a case of Champagne recommended by Fine and Rare in March 2021 and it has still not been delivered (end of August). My last request for an update was ignored and I m getting concerned about the solvability of their business.

From this wine shop, we can get almost all wines that exist on the planet. I could buy some wines which I had really wanted for years.
But it took over 4 months until the wines arrived, although they said it would not take over 3 months. If I had not emailed to hurry again and again, it must have taken over 5 to 6 months.
I think Fine & Rare itself is a good company. The system is innovative, and the employees are very kind and gentlemanly. They think about wine conditions deeply, and their delivery system is perfect. But their suppliers are not always good. I think it is not easy to collect many wines from all over the world in a few month.
If you can wait for several months, Fine & Rare is a very good choice to buy rare wines.

I have used F&R for a long time and have given clear instruction as to the types of wine that interest me. 3 main complaints:
- I get offers for wines nowhere close to my spec
- F&W much more concerned with collecting money that customer service
- F&W twice used my credit card details without
Permission

If it was possible I would award this outfit with minus five stars
My personal experience is that the service is none existent.
After opening an account with them last October, I ordered by telephone
three bottles of different rare vintage port, total cost in excess of £1,000:00
Would have thought that they would bend over backwards to
accommodate my order, as advised that this order was to be followed with
a further order for a full case after I had sampled the wines' supplied.
Contacted them by phone on at lease three occasions since original order,
each time was promised a reply by phone or e mail, but nothing
happened.

To Day now over eight weeks since the first order, phoned again and
requested to talk with the manager, but was advised that this was
not possible and all of the sales people were at lunch, the person with whom I spoke advised
she would get the person dealing with my order to ring back this afternoon
without failure. Surprise, NOTHING has happened again.
So much for all the hype on their web site.

BE ADVISED Do not expect any real help from this outfit if you order
any rare and fine wine, if your experience follows mine you will only
receive no wine but waffle instead..The only good point is that I did not part with any cash.

Due to time zone between London and Hong Kong, I have difficulties at communication with Mr Tony as well as hard to conclude the deal.

Luckily, I manage to find old contact, Mr Ross Eva to solve everything for me. Glad the deal went through smoothly. Was about to find other wine companies.

However, I wish to highlight the problem with their website which kept showing wrong info on pricing as well as availability.

I've used Fine+Rare for many years now, Peter my adviser is excellent, both in email communication and also when we chat on the phone..

Overall very good service received during the past few years.

Good:

+ Excellent account manager in Yaron who is friendly and responsive. Nothing seems too much trouble.
+ Good prices
+ Wide selection
+ Customer service is fine

Not so good:

- Not sure I like the En Primeur system at F+R. Would prefer first come, first served but appreciate it's hard to keep everyone happy. I did ok from it despite thinking that only the big spenders would get first offers!
- One of the bottles I had in the F + R mixed case I bought recently was clearly corked (it was actually cloudy) and undrinkable.
- I don't like the minimum £200 spend. It's lower than some, but not sure I understand why it's there.

Great selection of wines, competitively priced and with the facility to store wines makes FRW a wonderful company to deal with. I have built a small collection of wines and for those that I have had delivered to my home ( a process which is very well managed) I have never had a bad bottle, always in excellent condition.