FINE+RARE Opiniones 

141
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

All my orders were delivered within 48 hours. Deliveries arrived before my 9-5, so I was able to get on with my work. I took advantage of Summer discounting & received 50% off. FRW had a fair price fo... Ver más

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Valorada con 5 estrellas sobre 5

Fine and Rare wines always ready to share latest highly rated wines or any that come through as unusual or good value Their website is efficient and allows you to see your portfolio and pay invoi... Ver más

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Valorada con 2 estrellas sobre 5

A bottle I'd ordered was no longer available and refund very slow. Then wrong case delivered with redelivery promised the day after collection: not received. Had to chase, delivery promised for the ne... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service, always prompt to get back to you, give honest info - sometimes recommending that I don't buy a wine! Delivery efficient, huge wine selection & interesting wines. Wines well written abou... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mercado online
  2. también en la categoría
  3. Instalación de almacenamiento de botellas de vino
  4. Mayorista de bebidas alcohólicas
  5. Mayorista e importador de vino

Escrito por la empresa

The global marketplace for fine wines and spirits since 1994.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

141 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(141)

83 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great selection of wines and great service.

Great selection of wines, competitively priced and with the facility to store wines makes FRW a wonderful company to deal with. I have built a small collection of wines and for those that I have had delivered to my home ( a process which is very well managed) I have never had a bad bottle, always in excellent condition.

17 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

It is great to hear to hear that you have enjoyed your experience with FINE+RARE.Thank you very much for your custom and for taking the time to provide us with your positive feedback!

Valorada con 4 estrellas sobre 5

A great wine list

F&R provides a well-priced and comprehensive range of good to great wines. Service is generally excellent and communication is all you would want (emails with the latest offers and regular newsletters with more info).

A storage service is also provided and facilities for selling your wine, but I have not tried these.

16 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Roger. It is great to hear that you are satisfied with the services we offer. Thank you very much for taking the time to give us your positive feedback.

Valorada con 4 estrellas sobre 5

Always had decent service

Always had decent service and prices are always competitive.

16 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Thank you very much for your feedback Nick. It is greatly appreciated.

Valorada con 5 estrellas sobre 5

2015 and 2016 en Primeur Campaigns

I have used Fine and Rare for the last 18 months for the 2015 and 2016 en Primeur campaigns. The service has been excellent and I have managed to obtain all the wines that I had targeted on my list. I would happily recommend this company.

15 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Nic. It is fantastic to hear that we have managed to deliver a service that fulfils your wine requirements. Thank you for your kind feedback!

Valorada con 5 estrellas sobre 5

Excellent people to deal with

Excellent people to deal with , offering a private and individually-tailored approach. I have been buying from them for 10+ and have never had any semblance of a problem. I would not hesitate to recommend this company to any of my friends

14 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Johnnie. It is great to hear that you have had a thoroughly satisfying experience with FINE+RARE and that you would recommend our services. . Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

5 Star Service and Quality

I have ordered a number of fantastic bottles of wine from Fine and Rare and their service has been exceptional. I have found their staff to be knowledgeable and easy to work with. Ross has often gone above my expectations when I have asked him to source specific vintages and bottles.

14 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Nick.It is great to hear that you find Ross & the team so helpful and engaging with your requests. Thank you very much for your lovely feedback!

Valorada con 4 estrellas sobre 5

Fine and Rare

Since investing in wines and whisky I have found Fine and Rare wines to be one of the best and most informative companies I have come across. Very quick in updating me on my particular interests in wines and up to date market pricing keeping me abreast of day to day reviews and wine cellar sales

13 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Nigel.Thank you very much for your feedback.
We are very pleased to hear you find us so informative & accommodating to your interests.

Valorada con 5 estrellas sobre 5

My honest opinion.

To be honest I can not think of anything that needs improving. Your service
and attitude are highly commendable.

12 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Einar. Thank you very much for a lovely review.
Your feedback is greatly appreciated & we are very pleased to hear you are so happy with the service we provide.

Valorada con 4 estrellas sobre 5

Interesting products

Interesting products, good service, but delivery lead time can be improved.

12 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Andrew. Thank you for your feedback.
it is greatly appreciated and will help us to continuously improve our services.

Valorada con 3 estrellas sobre 5

Recommended with reservations

I have had occasional unsatisfactory experiences with ordering rare and in-demand wines, only to be informed weeks later that the wine is no longer available. The time taken to obtain wine after an order- up to twelve weeks- seems strange in this day and age. However they offer the type of service that is not to my knowledge available elsewhere.

12 de agosto de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Overall, excellent!

Great service, always prompt to get back to you, give honest info - sometimes recommending that I don't buy a wine! Delivery efficient, huge wine selection & interesting wines. Wines well written about & tend to include professional review. Only thing I would say is that about 80% of the wines are out of my price range & although they do have numerous wines under £20 they tend not to be those promoted. Maybe a good thing though otherwise I'd buy too much! Overall, excellent!

12 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Neil. We are very pleased to hear you are happy with the service we provide.Thank you very much for a lovely review!

Valorada con 4 estrellas sobre 5

A trusted service.

I have used Fine & Rare for many years and have been very satisfied with the service provided. I trust Fine & Rare on the provenance of wines when buying from them. I also store wines within Fine & Rare under my own account and to date have found their storage capability trustworthy. The only question I have with regard to selling wine is the spread which wine merchants charge - this has got to change which would surely encourage an increase in transactions.

12 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Thank you very much for your feedback, it is greatly appreciated. If you wish to discuss selling wine with our Reserves team , please contact us at Reseves@frw.co.uk.,we will be more than happy to discuss this with you.

Valorada con 4 estrellas sobre 5

Great inventory and a superb capacity …

FRW has a great inventory and a superb capacity to find what the client is looking for.

12 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Tor. We are very pleased to hear you find our inventory so useful.Thank you for your kind review!

Valorada con 3 estrellas sobre 5

I bought (invoice 383863) 2 12x75cl …

I bought (invoice 383863) 2 12x75cl tessellae...Ijust got 2 6x75cl sent to me?

12 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Anders. Thank you very much for your feedback. I will be in touch shortly to discuss this further with you & resolve your query.

Valorada con 5 estrellas sobre 5

Fine and of rare distinction

Fine & Rare offer a service which is simply second to none. They are exceptionally well informed and informative, helpful, reliable (I have never bought a dull wine from one of their recommendations), efficient and reliable. Two qualities also stand out: value for money - I really doubt you will find better; and attentive, personal and personable service. They are so enjoyable to buy from. I really cannot recommend them too highly.

1 de agosto de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Philip. Thank you very much for a lovely review. Glad to hear you are so pleased with your FINE+RARE experience!

Valorada con 5 estrellas sobre 5

Extensive wine list

Extensive wine list, both new wines and vintage releases. Very good customer service from personal client managers.

21 de julio de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Thank you for a lovely review Hans!

Valorada con 3 estrellas sobre 5

Like most things

Like most things - Depending on who you get as a Private Client Account Manager will determine what kind of service you get from F&R. I have had a range of great to very poor. Unfortunately there does not seem to have consistency across the board - maybe I am not spending enough with them to warrant a top Account manager.

Regardless they have a great wine selection and would recommend searching their listings for what you like rather than relying on getting a good account manager

18 de julio de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Hi Dante, thank you for taking the time to provide your honest feedback. It is great to hear that you find the breadth of our wine listings useful.We are very sorry to hear that you have experienced inconsistent service with your account managers in the past.If you would like to discuss this or any other issues further then please do get in touch with us at salessupport@frw.co.uk and we’ll see what we can do to help. Many thanks, FINE+RARE

Valorada con 5 estrellas sobre 5

Consistently good prices

Consistently good prices, great recommendations, and excellent sourcing of unusual and boutique bottles. My goto source

18 de julio de 2017
Opinión espontánea
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Respuesta de FINE+RARE

Drew, thank you for taking the time to give such positive feedback. It is greatly appreciated!

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