Gemma and the Staff at the Wareham office were so amazing and helpful. They guided us through the process with sensitivity and patience. On the actual day of both services they were all brilliant we d... Ver más
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Consulta las opiniones de los clientes
The team at A E Joliffe Ferndown have been wonderful throughout. All our wishes were met with sensitivity and compassion. Never having organised a close family funeral I found the advic... Ver más
I spoke with Peter Short who assured me he would help/arrange and take a lot of pressure off me - and he DID. He is an absolutely brilliant marvellous and a lovely man. On the day he dressed beautif... Ver más
La empresa ha respondido
We recently used Douch Family Funeral Directors for my nan's funeral, and I cannot thank them enough for their incredible support, compassion, and professionalism. Every detail was handled with such c... Ver más
Información sobre la empresa
Escrito por la empresa
Douch Family Funeral Directors is a family-operated, independent funeral home nestled in the heart of Dorset. We have taken pride in serving the community for decades, emphasising the individual needs of every family, offering compassionate support, and delivering personalised funeral services. Our reach extends across key parts of the Dorset region, including Wimborne, Poole, Wareham, Swanage, Corfe Mullen, Blandford, and Ferndown. Each of our branches is independently operated, signifying our commitment to local services while harnessing the strengths of a wider network. Our comprehensive suite of funeral services are designed to meet a variety of needs. From funeral planning and arranging, where we guide families through the challenging process, to providing counsel on unique options such as woodland burials and memorials, we aim to offer diverse choices that respect and celebrate the life of loved ones. We also provide pre-paid funeral plans, offering peace of mind by helping families prepare for the future. Understanding the emotional and financial benefits of pre-planning, we aim to make this process as straightforward and comforting as possible. A cornerstone of our identity is the longstanding tradition of service in Dorset. Some of our independently-operated branches trace their establishment back to the 1800s, demonstrating a heritage of trust and reliability in the community. At Douch Family Funeral Directors, we recognise that not every family wishes for a traditional funeral in a church, crematorium, or burial ground. To accommodate varying preferences, we offer bespoke funeral ceremony rooms as an alternative, providing a more intimate or customisable environment for farewells. Among our facilities, our Ives & Shand Funeral Service in Parkstone, Lesley Shand Funeral Service in Corfe Mullen and Blandford each offer Ceremony Rooms with a capacity for up to 40 people. These serene, welcoming spaces can be personalised to reflect the unique life being celebrated. For larger gatherings, we have recently expanded our facilities with the construction of a ceremony room and catering suite at AE Jolliffe & Son Funeral Directors in Ferndown. With its modern amenities, this venue can comfortably host up to 80 guests. At the heart of our work, Douch Family Funeral Directors strives to offer choices that cater to each family's unique preferences, ensuring that every farewell we arrange is dignified, memorable, and truly representative of the individual being remembered. We are committed to serving the Dorset community with heartfelt professionalism and unwavering dedication.
Douch Family Funeral Directors
Escrito por la empresa
- Our Number One Priority is You!
- Douch Family Funeral Directors: Providing Personalised and Compassionate Funeral Services in Dorset. We prioritise your unique needs, offering a variety of services including funeral planning, woodland burials, memorials, and pre-paid funeral plans. Our independently operated branches span across Dorset, offering bespoke ceremony rooms for intimate farewells. Serving the community since the 1800s, we're committed to ensuring every farewell is dignified and memorable. Share your experiences with us on TrustPilot.
Información de contacto
Leigh Road 7, BH21 1AB, Wimborne, Reino Unido
- 01202 882936
- review@fcdouch.co.uk
- funeraldirector.co.uk
4,9
Excelente
1 mil opiniones
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Gemma was extremely kind and caring…
Gemma was extremely kind and caring when dealing with the death. Highly recommend Albert Marsh in Wareham.
27 de abril de 2026
Respuesta de Douch Family Funeral Directors
Many thanks for taking the time to leave such a lovely review. It was an honour and privilege to be able to help you at such a difficult time. Kind regards. From Gemma and the rest of the team at Albert Marsh Funeral Directors
Did not bother to ell me when my friend…
Did not bother to ell me when my friend of 36 years was cremated. He wanted nobody to attend his cremation but i was told my the funeral directors that i would be told when it was. Very unprofessional of them with a lack of care
As i was down as next of kin and NOTthe person who arranged the funeral who was just the executor of the will i should have been informed.
Therefore your conpany acted very unprofessionally and obvious has no respect for next of kin
Hopefully people will bear this in mind when using and paying for a funeral with your company
Your company rang me regarding the funeral as they were rightly told by the home that i was next of kin andpromised me that i would be told the date of the funeral (lie) . Perhaps you should not make promises you have no intention of keeping. I know what the deceased wanted for his funeral as he discussed the details with me as his friend and work partner of over 30 years. Just want people reading this to beware. Money in pocket, promises out of the window
12 de mayo de 2026
Opinión espontánea
Respuesta de Douch Family Funeral Directors
Thank you for your review, and for the further comments you have added. I am very sorry for the loss of your friend.
Two points of clarity that will help anyone reading. The funeral was arranged on the instructions of the executor of the will, who holds the legal authority for such arrangements and we were given no documentation or instruction recording you in any other capacity.
Being noted as next of kin in other settings, such as medical records, does not transfer authority to the funeral. That is the law, not a company policy.
We followed the wishes of the person who died and the instructions of our client in full, including the request that nobody attend the cremation. Our team acted properly throughout, in line with the wishes given and the duties we held.
If you would like to discuss this with me personally, my door remains open.
Nick Douch
Managing Director
Efficient and respectful support
20 de abril de 2026
Respuesta de Douch Family Funeral Directors
Dear Diana
Thank you for taking the time to write such kind words about our services, it really is appreciated. All the best & kind regards. From Amy & the Team at Douch & Small Funeral Directors
Amy was so nice to deal with.made…
Amy was so nice to deal with.made everything stress free.from start to finish i thought it was perfect. Thankyou so much Amy and staff.
23 de abril de 2026
Respuesta de Douch Family Funeral Directors
Dear David
Thank you for taking the time to leave a lovely review about services. It was a pleasure to look after the arrangements for Anthony. Kind regards. From Amy & the team at Douch & Small Funeral Directors.
It was so well organised highly…
It was so well organised highly recomended nothing was to much trouble33 thank you
21 de abril de 2026
Respuesta de Douch Family Funeral Directors
Thank you, Dave for taking the time to leave this positive review, and most importantly for entrusting your Dad into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family. Best wishes. From Peter and the team at Lesley Shand Funeral Service.
Great Service
This was a first time organising a funeral for us and Peter in Blandford was helpful, sympathetic and gave great advice. Nothing was too much trouble and he made the whole experience easier to bear
20 de abril de 2026
Respuesta de Douch Family Funeral Directors
Thank you, Tracey for taking the time to leave this lovely review, and most importantly for entrusting Dad into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family. Kind regards. From Peter and the team at Lesley Shand Funeral Service.
Everything was dealt with…tespect
Everything was dealt with kindness,thoughtfulnesss,and dignity
15 de febrero de 2026
Opinión espontánea
Respuesta de Douch Family Funeral Directors
Dear Carolyn
Thank you for leaving such a nice review about our services, it really is appreciated. Kind regards. From Amy & the rest of the team at Douch & Small Funeral Directors.
Caring, compassionate and professional services
I have chosen to carry on the tradition in my husband's family to choose Douch & Small. My husband was from Wimborne. He had arranged the funerals for his father and a few years later for his mother with the then Charles Small Funeral Directors. Now it's my turn to arrange my husband's funeral so I turned to Douch & Small.
I have chosen to discuss the arrangements at home. Nick Douch came and guided me through the process. He is caring yet professional. The discussion from our first meeting then summarised and communicated via mostly emails. The costs are itemised and transparent. I have amended the order of service sheets, and that was accommodated. Also add one more line on the stone inscriptions, that was also relayed to the stone mason and accommodated too. I also wanted to witness the interment of my late husband's ashes at the cemetery with his close family and friends, that was accommodated too.
Losing my husband is very hard and at times unbearable. Caring, understanding and professional services from Nick Douch and the team at Douch & Small Funeral Directors made my wishes possible. Thank you Nick and the team at Douch & Small, 7 Leigh Road, Wimborne.
S Day
10 de abril de 2026
Respuesta de Douch Family Funeral Directors
Dear Saranya,
Thank you so much for taking the time to write. It means a great deal, and I wanted to reply personally.
When we first spoke on the phone, you were navigating not just the loss of your husband, but also the weight of expectation that can come with it. A sense that certain things simply have to be done in a certain way. I’m glad we had the chance to talk that through properly, so that the choices you made were truly yours and reflected what mattered to you and your husband.
It was also a real honour to continue a connection with your husband’s family that goes back to the days of Charles Small. That kind of trust, passed down through the generations, is something I never take for granted.
From the order of service to the stone inscription, and being present at the interment of his ashes, it was our privilege to make every part of it possible.
Losing your husband is an enormous thing to carry. I hope in the weeks and months ahead you find moments of comfort alongside the grief.
If there is ever anything we can help with, please don’t hesitate to reach out.
With warmest regards,
Nick Douch
Marcella (Ives & Shand)
Marcella was such a re-assuring professional person to help look after us at Ives & Shand. She really went the extra mile to guide us through such a difficult time and her warmth and empathy will always be remembered. Thank you.
10 de febrero de 2026
Respuesta de Douch Family Funeral Directors
Dear Nic, Sam & Josh,
Thank you very much for your kind words. It was a huge privilege to support you at such a difficult time.
The service was very special and will always stay with me for the warmth and love that filled the room.
Thank you again for taking the time to share your thoughts, it truly means a great deal.
With best wishes,
From Marcella and the rest of the team at Ives & Shand Funeral Service.
From my first phone call
From my first phone call, everyone was very helpful,polite, compassionate and professional,keeping me informed and up to date. Could not wished for more
16 de abril de 2026
Respuesta de Douch Family Funeral Directors
Many thanks for taking the time to leave such a positive review. Kind regards. From Gemma and the rest of the team at Albert Marsh Funeral Directors
The funeral was conducted with dignity
30 de enero de 2026
Respuesta de Douch Family Funeral Directors
Dear John
Thank you for taking the time to leave a kind review regarding our services, it is very much appreciated. Kind regards. From all at Douch & Small Funeral Directors.
Our funeral director Marcella was…
Our funeral director Marcella was absolutely excellent, due to her patient,caring and professional manner which was appreciated at a most distressing time in our lives.
27 de marzo de 2026
Respuesta de Douch Family Funeral Directors
Dear Martin,
Thank you so much for taking the time to write and for your very kind and thoughtful words. It really means a great deal to me.
You are all in my thoughts.
Thinking of you and your family.
Kind regards. From Marcella & the rest of the team at Ives & Shand Funeral Service.
Respuesta de Douch Family Funeral Directors
Thank you so much for your kind words. We’re glad we could support you and your family during such a difficult time. It was an honour to help, and we really appreciate your lovely feedback.
Kind regards. From Marcella and the rest of the team at Ives & Shand Funeral Service.
From the start to the finish amy in…
From the start to the finish amy in wimborne, guided me through everything with care and kindness. I could not fault all the arrangments cars etc.She took a huge weight off me. Thanks to everyone at your wimborne branch.thanks amy, david kingston
15 de abril de 2026
Opinión espontánea
Respuesta de Douch Family Funeral Directors
Dear David
Thank you for taking the time to leave a lovely review about services. It was a pleasure to look after the arrangements for Anthony. Kind regards. From Amy & the rest of the team at Douch & Small.
Caring in times of need
This is the 4th time we have used Leslie Shand and will continue to do so
It’s at times like this that you need a real personal touch and you certainly get it
I can’t recommend them enough, they all genuinely care and nothing is to much trouble
Many thanks again
Gary and Karen Collins
25 de febrero de 2026
Respuesta de Douch Family Funeral Directors
Thank you for taking the time to leave such a kind review. It was a great honour to be entrusted giving Mum the best send-off we possibly could.
We wish you all the very best. Kind regards. From Leanne and all the team at Lesley Shand Funeral Service.
A very Caring Company.
From our first meeting with Debbie everything was explained so well .Kerry was amazing regarding everything to do with the funeral it made a difficult time so much easier to deal with.I would certainly recommend them to everyone.
7 de abril de 2026
Respuesta de Douch Family Funeral Directors
Thank you for your lovely review, it has been my privilege to look after you, and I'm pleased that we made things as easy as
they can be during this very difficult time.
Kindest Regards. From Kerry and the rest of the team at A E Jolliffe & Son Funeral Directors.
The staff were so pleasant and helpful
The staff were so pleasant and helpful
They really go that extra mile in your time of grief
The rooms and whole place is clean tidy and homely
We were always offered drinks when went to see them
Offered advice and were very informative
At Corfe Mullen the staff are absolutely amazing would recommend them to anyone
3 de marzo de 2026
Respuesta de Douch Family Funeral Directors
Thank you so much for these lovely words Penny and I am so pleased that you feel well taken care of during this very difficult time. Take care of yourself, stay strong and united. Kind regards. From Danielle and the rest of the team at Lesley Shand Funeral Service.
The whole funeral process was made so…
The whole funeral process was made so much easier than imagined. The staff were caring, patient, good listeners and were kind. Nothing seemed too much. they made each family member feel at ease.
1 de abril de 2026
Respuesta de Douch Family Funeral Directors
Dear Ruth,
Thank you so much for taking the time to share this with us. It means a great deal to know that our team made things easier during such a difficult time, and that every family member felt at ease. Thank you again for choosing Douch Family Funeral Directors.
Kind regards,
Nick Douch
A kind and caring company
What a caring and considerate company. They made the whole experience much easier.
Even last minute changes were no bother. I can't thank them enough for making my father's final send off as lovely as it could be.
23 de marzo de 2026
Respuesta de Douch Family Funeral Directors
Dear Kate,
Thank you so much for your kind words.
It truly means a great deal to us that we could support you during such a difficult time.
We’re glad we were able to help make everything a little easier for you all.
Please don’t hesitate to reach out if we can be of any further support,
Kind regards. From Elise and the rest of the team at James Smith Funeral Directors
Fitting send off to Mum
Kerry and the rest of the team were very professional and attentive.
We we're kept informed about all aspects of the final farewell to Mum.
Thank you.
13 de marzo de 2026
Respuesta de Douch Family Funeral Directors
Dear Graham
Thank you for your review, it has been my privilege to guide and support you all through this difficult time.
Kind regards. From Kerry and the rest of the team at A E Jolliffe & Son.
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