Gentlemanjim Opiniones 

155
TrustScore: 2.5 sobre 5

2,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Sports betting. Great choice, quick payout. Best customer service I've had with online bookies

Valorada con 3 estrellas sobre 5

I have a dispute I am unable to contact anyone about involving a cash out that has not been successfully approved. Would like to know where the customer service contact is possible. A contact number o... Ver más

Valorada con 1 estrellas sobre 5

One of the biggest scams in the UK. It uses AI and, when the game gives you a possible big win, it shows you pop-ups, automatically blocks your account and steals your money. Avoid this casino. I am i... Ver más

Valorada con 1 estrellas sobre 5

Dead spins, bonuses rare and pay next to nothing when you do finally hit one. Few hundred pounds into this site the past week and absolutely nothing back. Genuinely the worst RTP I’ve ever experienced... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de apuestas

Escrito por la empresa

Online betting with the gentleman. All major sports and main casino games covered.


Información de contacto

Información importante

2,3

Malo

TrustScore: 2.5 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,3

Todas las opiniones

(155)

11 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

good site but payment takes to long…

good site but payment takes to long some times its in quick some times takes forever so if your looking for a quick pay out it mite happen it mite not and could do with more games ....... update after putting this on half hour later thay suspended my account

3 de mayo de 2024
Opinión espontánea
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Respuesta de Gentlemanjim

Hi Lee, thank you for taking the time to review, we really do value your feedback.

As part of the development of the new site we have identified that there have been historical inconsistencies in the length of time of which some withdrawals have taken place. Gentleman Jim recognises the importance of speedy withdrawals and the need for consistency in this area of the business. As a result we have since grown the payments team in an attempt to meet the expectations and want of our customers and ourselves.

Once again, sincere apologies for the previous short comings and a genuine thanks for the feedback.

Regards,
Gentleman Jim

Valorada con 1 estrellas sobre 5

Please move on to another site.

I have used most sites and have not taken the time to leave reviews. Of all the online sites this one has made me feel the most uncomfortable , do yourself a favour and try any other site but not this one. Please do not be fooled by the name. Customer service will give you an instant response to help deposit / relieve you of your money. No replies for service failures , please avoid!

26 de abril de 2024
Opinión espontánea
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Respuesta de Gentlemanjim

Hi Nicholas, we are sorry to hear you had a bad experience with Gentleman Jim. We accept that things can alway be improved and have since upscaled our customer service team. As a new business we are constantly striving to improve our processes and service function.

Valorada con 1 estrellas sobre 5

Terrible site

Terrible site

1 de mayo de 2024
Opinión espontánea
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Respuesta de Gentlemanjim

Disappointed to hear of your experience Robert, we are constantly striving to improve and have invested in improved process across the business.

Valorada con 1 estrellas sobre 5

Avoid like the plague

Avoid like the plague. No phone number. No live chat. Absolutely terrible. Site barely works. Takes ages to pay out. Do not use!!! Terrible customer service

27 de abril de 2024
Opinión espontánea
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Respuesta de Gentlemanjim

Hi Chris, sorry to hear of your experience, we've since improved our processes and hope to offer a better customer service experience moving forward.

Valorada con 1 estrellas sobre 5

Utter disgrace

I would usually never leave a review, however I’m so passionate about this one. How is this company able to operate??? Absolutely disgusting, no communication, no understanding or empathy to genuine queries. 10 emails with no response, quite apauling. They don’t offer bonus’/ promotions etc due to giving a premium service!! What premium service??!!! A premium service where you don’t respond to customers. Absolutely shocking behaviour!

24 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Played last night and managed to…

Played last night and managed to withdraw £2450 it’s pending I’ve sent my documents will keep posted how long it takes to go in my account hopefully soon

Update all checks complete and the funds is in my account. Thanks you for my win

19 de abril de 2024
Opinión espontánea
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Respuesta de Gentlemanjim

Hi Linda,

We're pleased to hear that you had a smooth journey within the payments process and Gentleman Jim would like to congratulate you on your win.

Best of luck going forward and thank you for taking the time to review.

Regards,
Gentleman Jim

Valorada con 4 estrellas sobre 5

Played last night for 1st time

Played last night for 1st time. Won £100 it was in bank 3 hours later. Games are not what I usually like,could do with adding some more faves.

19 de abril de 2024
Opinión espontánea
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Respuesta de Gentlemanjim

Hi Susan, congratulations on your win and thank you for the feedback.

We are still a new site and will be adding to our games library continually. Please keep an eye on the site for new studios and game releases as we continue to develop our offering.

Be lucky and thanks again for taking the time to review.

Regards,
Gentleman Jim

Valorada con 1 estrellas sobre 5

Total scam do not subscribe

DO NoT USE .Total scam I won 700 on Tuesday they asked for all the usual stuff which I sent and still no reply or winnings there’s no contact number no live chat it’s awful total scam

18 de abril de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Hi when will i get my £300 withdrawal.

Hi when will i get my £300 withdrawal.

Im waiting for you to process it.

There is no live chat so i cant get any communication from you.

Please urgently advise

11 de abril de 2024
Opinión espontánea
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Respuesta de Gentlemanjim

Hi Prit. It appears that your withdrawal was processed on the date of this post. Should you have any further queries please contact support@gentlemanjim.bet

Valorada con 1 estrellas sobre 5

Avoid Avoid Avoid

Avoid Avoid Avoid. These guys are crooks. They do not adhere to GamStop.

They lie and are extremely rude. Customer service is awful. Tread with extreme caution.

8 de abril de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Waiting to be paid...

The app itself is good, easy to navigate and has lots of selection however at the time of writing this review the customer service is poor, I have requested a withdrawal and have been emailed and asked to produce ID, bank statements all the usual stuff, I don't mind providing this information however I do mind that I have yet to hear a response, the only way to contact this company is through e-mail but they don't seem to monitor them . Will update if I get a response or paid out.

UPDATE : received news that my account is fully verified however my withdrawal is still pending 36 hours after requesting.

7 de abril de 2024
Opinión espontánea
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Respuesta de Gentlemanjim

Hi, and thank you for reviewing Gentleman Jim.

We'd like to apologise for the rough ride you've had with customer service, as a new website there have been some teething problems when it comes to response times.

The mission of the company is to offer simple, hassle free betting as it should be, along with a premium service. Our internal review has identified that we have fallen short up to now and as a result we have bolstered the customer facing team.

Once again Gentleman Jim would like to thank you for the review and looks forward to now offering a service in line with our own mission and vision.

Valorada con 1 estrellas sobre 5

Joined today and closed in 15 mins…

Joined today and closed in 15 mins tried to deposit three times and it just spins and goes blank then nothing. Absolute waste of time and said what had happened and closed my account. The customer service was as bad and they were not even bothered in trying to rectify it . AVOID AVOID AVOID

23 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

These guys are shocking don't join…

These guys are shocking don't join rigged rtp and you can see how bad the spins are just join a more reputable company these are dirt.

16 de febrero de 2024
Opinión espontánea
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Respuesta de Gentlemanjim

Hi Jonathan, we're sorry to hear that lady luck wasn't on your side.

However, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. There is a regime of testing, monitoring and regular auditing in place under the regulations to ensure that games perform as advertised.

Once again we'd like to express some sympathy that the games didn't go your way but we refute any allegations of rigging

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