Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Purchased via ASOS under Kacoo Retail Ltd. Do not buy!! Quality is terrible and the price absolutely does not support it. Sizing is all off, clearly they use cardboard cut outs rather than actual peop... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

only reason i gave it a 5 star review is so that people would read this. these people are liars and thieves. they said i received my package and i didn’t also they sent me a tracking number for ups a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolutely shocking and terrible experience. I waited almost 3 weeks for them to even confirm they’d received my return, and now I’ve been told the refund can take another 14 days. I rarely leave revi... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Order placed but goods not received although says fulfilled on order details. No tracking details. I was also sent an email to review my non delivered items. No response to numerous messages to cust... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres

Información proporcionada por diversas fuentes externas

Established in 2007 in Manchester, U.K, Glamorous has experienced phenomenal growth becoming one of the leading womenswear brands on the UK and International Markets. Our roots may be British, but today we’re truly a global brand. Glamorous can be found in over 30 countries throughout the world including the U.S.A, Canada, Russia, Italy and Germany. We partner with some of the best retailers globally and can be found in more than 4,000 retail doors worldwide.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

173 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 69% de las opiniones negativas

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2,9

Todas las opiniones

(173)

24 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great product and quality

Great product and quality, good delivery. Great fashion offering

1 de agosto de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi. Thank you for your positive feedback, it is greatly appreciated!

Valorada con 5 estrellas sobre 5

Great choice of clothes

Ordered leggings for pilates after a recommendation. Great choice of clothes and accessories, the website is easy to use and I will shop here again.

5 de agosto de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi. Thank you for your positive feedback, it is greatly appreciated!

Valorada con 5 estrellas sobre 5

only reason i gave it a 5 star review…

only reason i gave it a 5 star review is so that people would read this. these people are liars and thieves. they said i received my package and i didn’t also they sent me a tracking number for ups and i called ups they said they have 16 number tracking mine was 13 been trying to find it or they didn’t even send package. don’t waste your time and or money on them. buy AMERICAN 🇺🇸 products. President Trump was right you can’t trust china

4 de agosto de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi Tom,

We believe that you have reviewed the wrong company, as we can't find an order under your name and we don't ship through UPS. We are also based in the United Kingdom, not China. To confirm, we sell our products on https://glamorous.com/.

If you did order from us, please send us an email at kacooretail@kacoofashion.co.uk and we can look into the matter further.

Valorada con 5 estrellas sobre 5

Great experience

Very happy with my purchase. Shopping experience was great, came in good time and good quality!

4 de agosto de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi. Thank you for your positive feedback, it is greatly appreciated!

Valorada con 5 estrellas sobre 5

Fab crochet top

I’ve been looking for a cute crochet top for ages and I found exactly what I was looking for on the Glamorous website. Really pleased with my purchase, which was also in the sale ☺️. Delivery was also very reasonable!

3 de agosto de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi. Thank you for your positive feedback, it is greatly appreciated!

Valorada con 5 estrellas sobre 5

Fab experience

Great company. Very happy with my bag which came and was even better than expected. Beautiful pearl effect and feels much more expensive than it was, one happy customer!

30 de julio de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi. Thank you for your positive feedback, it is greatly appreciated!

Valorada con 5 estrellas sobre 5

Purchased a lovely bag

Purchased a lovely bag, arrived on time. Been looking for a bag like this for a while so really happy it was in stock. Very happy with my purchase!

31 de julio de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi. Thank you for your positive feedback, it is greatly appreciated!

Valorada con 5 estrellas sobre 5

Perfect

Seamless experience shopping at Glamorous and very happy with my item and the prompt delivery. Lots of choices for clothes and I will definitely be choosing to shop here again!

30 de julio de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi. Thank you for your positive feedback, it is greatly appreciated!

Valorada con 5 estrellas sobre 5

Great experience with this company

Great experience with this company. The product came on time and is of good quality. I would definitely purchase from here again.

29 de julio de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi. Thank you for your positive feedback, it is greatly appreciated!

Valorada con 1 estrellas sobre 5

Order placed but goods not received…

Order placed but goods not received although says fulfilled on order details. No tracking details. I was also sent an email to review my non delivered items. No response to numerous messages to customer service. I am currently over £50 out of pocket and can see no way of getting either my goods or my money back. I should have read the reviews first! This is a lesson not to buy through an Instagram advert.

14 de mayo de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi. We are sorry to hear of your negative experience on this occasion. Please can you send us an email at kacooretail@kacoofashion.co.uk so we can look into the matter further for you?

Valorada con 1 estrellas sobre 5

Absolutely shocking

Absolutely shocking and terrible experience. I waited almost 3 weeks for them to even confirm they’d received my return, and now I’ve been told the refund can take another 14 days. I rarely leave reviews however I wouldn’t want anyone to purchase from them and go through the same thing. Avoid at all costs!!!

4 de mayo de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi Hannah. We are sorry to hear of your negative experience on this occasion. Please can you send us an email at kacooretail@kacoofashion.co.uk so we can look into the matter further for you and ensure the refund went through successfully?

Valorada con 1 estrellas sobre 5

Purchased via ASOS under Kacoo Retail…

Purchased via ASOS under Kacoo Retail Ltd. Do not buy!! Quality is terrible and the price absolutely does not support it. Sizing is all off, clearly they use cardboard cut outs rather than actual people for sizing. Return received but no refund processed, had to get my refund process via ASOS after having to provide proof of return despite using their site to create said return! No responsibility being took and they’re supposed to be “brand partners”. All scammers.

24 de abril de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi Amy. We are sorry to hear of your negative experience on this occasion. Please can you send us an email at kacooretail@kacoofashion.co.uk so we can look into the matter further for you and ensure the refund went through successfully?

Valorada con 1 estrellas sobre 5

Worst shopping experience ever

I bought two items from ASOS and they said these were from their 'brand partner'. Neither item was any good so I sent them back to Glamorous aka Kacoo as instructed and have the receipt. That was on 20.3.26. On 29.3.26 I had not had acknowledgement of the return so I emailed their customer care, attaching photo of proof of return. They never answered. I am now in a protracted conversation with ASOS who will not take any responsibility for this.

EDIT: I did eventually get a refund, but had to open a dispute via Paypal, who sorted it out for me.

20 de marzo de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi Annie. We are sorry to hear of your negative experience on this occasion. Please can you send us an email at kacooretail@kacoofashion.co.uk so we can look into the matter further for you and ensure the refund went through successfully?

Valorada con 1 estrellas sobre 5

Customer service is terrible and will…

Customer service is terrible and will not respond to my email or Dms regarding a return I have not been refunded for. The order itself was very nice but why offer returns if you will not fulfil them?

24 de marzo de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi Adi. We are sorry to hear of your negative experience on this occasion. If the issue is unresolved, please can you send us an email at kacooretail@kacoofashion.co.uk so we can look into the matter further for you?

Valorada con 1 estrellas sobre 5

Dress did not fit

Dress did not fit. But jacket good was offered 40% refund emailed i would accept this. Have still not heard from them. Over 2 weeks now

14 de marzo de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi Anne. We are sorry to hear of your negative experience on this occasion. If the issue is unresolved, please can you send us an email at kacooretail@kacoofashion.co.uk so we can look into the matter further for you?

Valorada con 1 estrellas sobre 5

TOTAL SCAM!!

TOTAL SCAM!!! Have not received my order after over 60 days of "processing". No response to my emails.

16 de marzo de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi Lynne. We are sorry to hear of your negative experience on this occasion. If the issue is unresolved, please can you send us an email at kacooretail@kacoofashion.co.uk so we can look into the matter further for you?

Valorada con 1 estrellas sobre 5

Terrible quality and bad customer experience

I read the reviews on here before ordering but took a chance and ordered. Item arrived quickly but was such cheap quality and way way overpriced for what it was. The popper on the coat I ordered broke as soon as I put it on. I returned it within 2 days of receiving and heard nothing about my return even though they received it 2 days after me returning it. Had to reach out to ASOS for them to push through the return. Bad customer service I wouldn't order again.

26 de enero de 2026
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi Hannah. We are sorry to hear of your negative experience on this occasion. Please can you send us an email at kacooretail@kacoofashion.co.uk so we can look into the matter further for you?

Valorada con 1 estrellas sobre 5

Ordered through ASOS, cannot contact

Ordered through ASOS but no way of getting in touch with them as a brand partner. I returned item but their evri returns hasn't delivered and I can't even tell them. Lost money and no product. Shame on kacoo (owned by glamorous) , shame on asos

30 de diciembre de 2025
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi Alicia. We are sorry to hear of your negative experience on this occasion. Please can you send us an email at kacooretail@kacoofashion.co.uk so we can look into the matter further for you?

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