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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Purchased via ASOS under Kacoo Retail Ltd. Do not buy!! Quality is terrible and the price absolutely does not support it. Sizing is all off, clearly they use cardboard cut outs rather than actual peop... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

only reason i gave it a 5 star review is so that people would read this. these people are liars and thieves. they said i received my package and i didn’t also they sent me a tracking number for ups a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolutely shocking and terrible experience. I waited almost 3 weeks for them to even confirm they’d received my return, and now I’ve been told the refund can take another 14 days. I rarely leave revi... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Order placed but goods not received although says fulfilled on order details. No tracking details. I was also sent an email to review my non delivered items. No response to numerous messages to cust... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres

Información proporcionada por diversas fuentes externas

Established in 2007 in Manchester, U.K, Glamorous has experienced phenomenal growth becoming one of the leading womenswear brands on the UK and International Markets. Our roots may be British, but today we’re truly a global brand. Glamorous can be found in over 30 countries throughout the world including the U.S.A, Canada, Russia, Italy and Germany. We partner with some of the best retailers globally and can be found in more than 4,000 retail doors worldwide.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

173 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 69% de las opiniones negativas

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2,9

Todas las opiniones

(173)

24 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Posted on 12/11 about sending back a…

Posted on 12/11 about sending back a jacket with no refund or even a response from Glamorous.com. Got a response from them on here asking me to send them details ASAP- to the same address that all my other emails bounced back from!!!! This response only added insult to injury. Have started a PayPal dispute with these crooks.

26 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not like the pictures, substandard

Took a long time to arrive anyway but what I have got is absolute rubbish, the bathmat in the pictures looks really thick and good quality, laughable what has arrived, wafer thin looks like it has come from the pound shop and returns you have to pay £5.95, seen some reviews before ordering and they were all good but looking at trust pilot they are nearly all bad, should of dug deeper before ordering! Beware, they will not get any more money off me!!!

18 de noviembre de 2022
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi There, thank you for the below. Please note this is the trust pilot account for https://glamorous.com/. Please note we do not sell any bath matts. Thank you, Glamorous X

Valorada con 1 estrellas sobre 5

No customer service

Returned clothes via the royal mail option. Customer service is slow to respond and incompetent, they request the same information over and over again. Customer service page on the website doesn't exist either. I've been waiting for a refund or response for almost a month now.

10 de noviembre de 2022
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi There, we can only apologies for the inconvenience caused on this. If you could please provide your order number we can look into this ASAP, Thank you, Glamorous X

Valorada con 5 estrellas sobre 5

Very fast shipping

Very fast shipping, great service, I simply love my coat, it's exactly like seen on the website. Definitely I will buy again soon!

5 de noviembre de 2022
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Thank you for your very kind feedback, Thank you Glamorous X

Valorada con 1 estrellas sobre 5

Rip off - stay clear

Bought dress from asos and another from the glamorous website!! What an awful company… when they send order confirmation they send you a Manchester number and when you call it there are 6 options (clearly the same person for all options) and funny they all go to an answer machine!! Email and it comes back with a postmaster error!! It’s a joke and still have my money!! Stay clear of them!!!

7 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I paid money Through Online But I…

I paid money Through Online But I didn’t get my order Its Total Fraud and scam .. they are not even replying .. and Giving Fake Phone pay number after Receiving money they are Keeping switch off .. Don’t Trust it's Fraud and SCAM

21 de octubre de 2022
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi There, thank you for your message.
Please can you urgently confirm your order number as we have no history of your order in our system based on the name provided.
To confirm, this is the trust pilot account for the following website: https://glamorous.com/.

Thank you
Glamorous

Valorada con 1 estrellas sobre 5

More like scamorous my order Wes from…

More like scamorous my order Wes from May 2022 but not received to my mony $45 dollars this is scam soon I will posted everywhere cause this is my 2nd time to post u ask my order number but nothing happens this is my order number 1316 don’t ask my again see u on Facebook or other media.

20 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Will shop again

Excellent shop……… Bought this absolutely gorgeous shaggy knit cardigan, only to find when I’d ordered it it was out of stock, I emailed them to ask for a refund and they assured me I’d bought the last one…true to word the jacket arrived two days later, excellent service.

14 de septiembre de 2022
Valorada con 1 estrellas sobre 5

Absolutely awful - avoid!

Clothes arrived on time, but were poorly constructed and ran super small. Not the best quality either. For reference, I’m normally a standard size 8, and couldn’t fit into a 12! I tried to return the items using the free returns but the order number wouldn’t work and generate the free label, so I had to pay for the return myself. Other reviews say that emails go unanswered so I didn’t bother to wait for a response from the company; I’m just hoping I haven’t been completely scammed and I get my money back.

4 de agosto de 2022
Valorada con 1 estrellas sobre 5

Glamorous? More like SCAMorous

Clothes in my order looked cheap and poorly made, so opted for the free return. However, the order number is invalid in RoyalMail’s system - an issue other customers appear to have encountered. Will have to pay for return postage. Non existent customer service. Disappointing experience overall.

3 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Out of stock?

I ordered and paid for an item, a few days later I was sent a refund and no explanation. I presume it was out of stock? But a message would have been nice to explain.

3 de agosto de 2022
Valorada con 2 estrellas sobre 5

Terrible customer service

Terrible customer service. Can’t use the “free returns” because it says it doesn’t recognise the order number. Sent emails - no response.
Clothes were ok. But none of them fitted me so need to send back. Going to have to pay for return if I don’t hear anything as nearing the 14days. No doubt they will refuse to refund if it goes over the time.

1 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Quality not as expected and when I…

Quality not as expected and when I tried to return the item it says order number doesn’t exist. Tried to contact Glamorous directly couple days ago with no reply. Very disappointed ☹️

29 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I got a completely different item to…

I got a completely different item to what I ordered. Then I complained and I’ve not had a reply for a week.

17 de junio de 2022
Logotipo de Glamorous.com

Respuesta de Glamorous.com

We are really sorry to hear about issue you have had with your order. We have contacted you so we can get this resolved as soon as possible.
Thank you!
Glamorous
X

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