Purchased via ASOS under Kacoo Retail Ltd. Do not buy!! Quality is terrible and the price absolutely does not support it. Sizing is all off, clearly they use cardboard cut outs rather than actual peop... Ver más
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Purchased via ASOS under Kacoo Retail Ltd. Do not buy!! Quality is terrible and the price absolutely does not support it. Sizing is all off, clearly they use cardboard cut outs rather than actual peop... Ver más
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only reason i gave it a 5 star review is so that people would read this. these people are liars and thieves. they said i received my package and i didn’t also they sent me a tracking number for ups a... Ver más
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Absolutely shocking and terrible experience. I waited almost 3 weeks for them to even confirm they’d received my return, and now I’ve been told the refund can take another 14 days. I rarely leave revi... Ver más
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Order placed but goods not received although says fulfilled on order details. No tracking details. I was also sent an email to review my non delivered items. No response to numerous messages to cust... Ver más
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Established in 2007 in Manchester, U.K, Glamorous has experienced phenomenal growth becoming one of the leading womenswear brands on the UK and International Markets. Our roots may be British, but today we’re truly a global brand. Glamorous can be found in over 30 countries throughout the world including the U.S.A, Canada, Russia, Italy and Germany. We partner with some of the best retailers globally and can be found in more than 4,000 retail doors worldwide.
Manchester, Reino Unido
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Ha contestado el 69% de las opiniones negativas
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The dress is well made and true to the description, but it didn’t suit my shape as much as I had hoped. Still giving 4 stars because the quality is lovely and returns were simple.
The dress is gorgeous and the material feels premium. My one issue is the delivery took longer than expected. But, they kept me updated so it wasn't a total surprise. I would order again
I returned my order on October 4, 2025, and tracking confirms that it has been received. However, I am still waiting for my refund of £50 for order number 1008628155. It's been quite some time, and I would appreciate an update on the status of my refund.
Cheap fabric, totally unwearable! Returned (had to pay for return) and had to chase multiple times for refund
Not an expensive purchase though which should’ve been a flag for me really.
Glamorousgains.com scammed me - I never received my order. So disappointed and disgusted with them
Same complaint as a lot of people on here! I ordered via ASOS and returned the item via Evri as instructed. Evri seem to have lost the parcel!! I have tried contacting Glamorous/Kacoo several times now to no response!! I am out 50 quid now!! Disgrace from both Evri & Glamorous.
Terrible company I sent a parcel for return over two weeks ago and still have heard nothing, Ordered from ASOS and now I’m out of pocket £38 so disgraceful - DO NOT ORDER FROM THEM
I ordered a dress from ASOS not realising I’d have to deal with this company if I needed to return it. If I had I’d never have bought it. Sent the return almost a month ago which Evri seem to have lost. Evri have said to contact the seller about it. I’ve contacted Glamorous/Kacoo twice now with difficulty asking them to chase this and they’ve ignored both emails. I would highly recommend not buying anything from ASOS that is linked to Glamorous/Kacoo.
Don’t order from here. Paid for next day delivery on a Monday. Didn’t come until Friday afternoon. Bought a top In two sizes. Larger one the zip was correct but it was two big. The smaller one the zip was upside down and I couldn’t even get it on me because of this! Absolutely shocking. Would expect that from SHEIN but not for a £40 top. Both getting sent back.
These people withdrew $50.00 from my account and they send me nothing but junk. The advertisement looked real well but they lied big time. The advertisement was false. Don't fall for those crooked advertisements , they'll just take your money with their" SORRY FOR THE INCONVENIENCE ITS CAUSED ME". IM VERY DISAPPOINTED WITH THIS GLAMOROUS.COM
I ordered an electrician's tool from this site as the result of an ad that popped up on a solitaire game/app I play. The ad specifically stated the tool was "Made in USA" Product shipped from China. Highly doubt an American manufactured tool would ship from China. Tool was otherwise as advertised but it took over a month for it to arrive.
I never ordered anything from their website but was charged $ 55.49 on 04-02-2025 for something I didn't order.As soon as I saw the charge I reported it as fraud to my bank.My bank is investigating the charge and has reversed the charge.Now I have to wait 7 days to get a new debit card.Buyers beware.
Scam site. Money taken but nothing delivered and no response/support.
where is my refund order number #20695 i have been waiting since the 10th January 2025 sent 2 messages no reply????? terrible customer service, it is now the the 29th January and I still haven’t heard from anyone at glamorous regarding my refund, what is going on. customers I would be very very wary of ordering anything from this company, they don’t refund your items that you have sent back or reply to e-mails. I will contact the ombudsman now and my bank

Respuesta de Glamorous.com
I placed an order in December and I never received my order or the money back. I keep emailing them and no one replies to my emails. Their instagram profile doesn’t read the message. Is this company fake?
I never ordered anything from this company but was charged $49.94 at 5:53 am for something I never ordered. Im not even up at that time. Called and emailed and never received a call back or an email. They owe me but I can't get ahold of them. I want this amount refunded immediately.
This company provides substandard products, with incorrect sizing and poor-quality materials that fail to meet reasonable expectations.
I placed an order and my money was taken out of my account but no updates on an eta of where or when my package is being sent or if its even sent out. Please give me the information I requested or I want a refund for the whole order. Not great customer service both url for emails not valid. No one answer the phone.
I purchased a fabulous fur jacket but unfortunately it was too small . There is no exchange but I sent it back and got a refund in two weeks which is the stated time and got notified on the refund . I am very happy with the right size jacket and as I had no problems with refunds I will definitely purchase again ! Thank you
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