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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Purchased via ASOS under Kacoo Retail Ltd. Do not buy!! Quality is terrible and the price absolutely does not support it. Sizing is all off, clearly they use cardboard cut outs rather than actual peop... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

only reason i gave it a 5 star review is so that people would read this. these people are liars and thieves. they said i received my package and i didn’t also they sent me a tracking number for ups a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolutely shocking and terrible experience. I waited almost 3 weeks for them to even confirm they’d received my return, and now I’ve been told the refund can take another 14 days. I rarely leave revi... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Order placed but goods not received although says fulfilled on order details. No tracking details. I was also sent an email to review my non delivered items. No response to numerous messages to cust... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres

Información proporcionada por diversas fuentes externas

Established in 2007 in Manchester, U.K, Glamorous has experienced phenomenal growth becoming one of the leading womenswear brands on the UK and International Markets. Our roots may be British, but today we’re truly a global brand. Glamorous can be found in over 30 countries throughout the world including the U.S.A, Canada, Russia, Italy and Germany. We partner with some of the best retailers globally and can be found in more than 4,000 retail doors worldwide.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

173 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 69% de las opiniones negativas

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2,9

Todas las opiniones

(173)

24 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Pretty but not perfect for me

The dress is well made and true to the description, but it didn’t suit my shape as much as I had hoped. Still giving 4 stars because the quality is lovely and returns were simple.

21 de octubre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

The dress is gorgeous

The dress is gorgeous and the material feels premium. My one issue is the delivery took longer than expected. But, they kept me updated so it wasn't a total surprise. I would order again

3 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Out of pocket by £50

I returned my order on October 4, 2025, and tracking confirms that it has been received. However, I am still waiting for my refund of £50 for order number 1008628155. It's been quite some time, and I would appreciate an update on the status of my refund.

13 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cheap fabric

Cheap fabric, totally unwearable! Returned (had to pay for return) and had to chase multiple times for refund
Not an expensive purchase though which should’ve been a flag for me really.

12 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT ORDER FROM HERE

Same complaint as a lot of people on here! I ordered via ASOS and returned the item via Evri as instructed. Evri seem to have lost the parcel!! I have tried contacting Glamorous/Kacoo several times now to no response!! I am out 50 quid now!! Disgrace from both Evri & Glamorous.

31 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid. Terrible customer service - they never get back to you.

I ordered a dress from ASOS not realising I’d have to deal with this company if I needed to return it. If I had I’d never have bought it. Sent the return almost a month ago which Evri seem to have lost. Evri have said to contact the seller about it. I’ve contacted Glamorous/Kacoo twice now with difficulty asking them to chase this and they’ve ignored both emails. I would highly recommend not buying anything from ASOS that is linked to Glamorous/Kacoo.

30 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t order from here. Poor quality and delivery.

Don’t order from here. Paid for next day delivery on a Monday. Didn’t come until Friday afternoon. Bought a top In two sizes. Larger one the zip was correct but it was two big. The smaller one the zip was upside down and I couldn’t even get it on me because of this! Absolutely shocking. Would expect that from SHEIN but not for a £40 top. Both getting sent back.

25 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

These people withdrew $50.00 from my…

These people withdrew $50.00 from my account and they send me nothing but junk. The advertisement looked real well but they lied big time. The advertisement was false. Don't fall for those crooked advertisements , they'll just take your money with their" SORRY FOR THE INCONVENIENCE ITS CAUSED ME". IM VERY DISAPPOINTED WITH THIS GLAMOROUS.COM

12 de marzo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Hard to tell what it is from the merchant info on my statement

I ordered an electrician's tool from this site as the result of an ad that popped up on a solitaire game/app I play. The ad specifically stated the tool was "Made in USA" Product shipped from China. Highly doubt an American manufactured tool would ship from China. Tool was otherwise as advertised but it took over a month for it to arrive.

17 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

The company is a scam site

I never ordered anything from their website but was charged $ 55.49 on 04-02-2025 for something I didn't order.As soon as I saw the charge I reported it as fraud to my bank.My bank is investigating the charge and has reversed the charge.Now I have to wait 7 days to get a new debit card.Buyers beware.

4 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

where is my refund order number #20695…

where is my refund order number #20695 i have been waiting since the 10th January 2025 sent 2 messages no reply????? terrible customer service, it is now the the 29th January and I still haven’t heard from anyone at glamorous regarding my refund, what is going on. customers I would be very very wary of ordering anything from this company, they don’t refund your items that you have sent back or reply to e-mails. I will contact the ombudsman now and my bank

10 de enero de 2025
Opinión espontánea
Logotipo de Glamorous.com

Respuesta de Glamorous.com

Hi Deborah. We can see that you emailed us on 24th January, and we do advise within our automated response that we aim to respond within 5 working days.
Prior to your amended review this morning, we did respond to your query and advised that a refund had been processed today. We do apologise for the delay in processing the refund on this occasion.
Thanks, Glamorous

Valorada con 1 estrellas sobre 5

I never ordered anything from this…

I never ordered anything from this company but was charged $49.94 at 5:53 am for something I never ordered. Im not even up at that time. Called and emailed and never received a call back or an email. They owe me but I can't get ahold of them. I want this amount refunded immediately.

15 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Run run away

This company provides substandard products, with incorrect sizing and poor-quality materials that fail to meet reasonable expectations.

11 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I placed an order and my money was…

I placed an order and my money was taken out of my account but no updates on an eta of where or when my package is being sent or if its even sent out. Please give me the information I requested or I want a refund for the whole order. Not great customer service both url for emails not valid. No one answer the phone.

30 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab clothes easy refund …

I purchased a fabulous fur jacket but unfortunately it was too small . There is no exchange but I sent it back and got a refund in two weeks which is the stated time and got notified on the refund . I am very happy with the right size jacket and as I had no problems with refunds I will definitely purchase again ! Thank you

17 de noviembre de 2024
Opinión espontánea

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