Gophr Opiniones 

1759
•
TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Thanks to Nicky Baker and his colleague who went over and above to come from North London to Colchester, to make sure we had our delivery. I’m so pleased they had an electric vehicle or I’d have worr... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

4 star knocking the 1 star off as pricey £11but I can't fault the service It's states within 3 hr window it was 20mins from the order being placed to arrival The delivery guy was lovely placed th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am so grateful to the courier who delivered the package to my Son after a drive of more than four hours. I’m so glad the courier reach safely travelling so far away to provide such Services. Thank y... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Reliable, quick to organise, fast delivery and really like that I could track the delivery as it went. Easy system to use and Leonardo was friendly and polite when he arrived. Will be using again!

La empresa ha respondido

Información sobre la empresa

  1. Servicio de mensajería

Escrito por la empresa

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 90% de las opiniones negativas

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4,7

Todas las opiniones

(1759)

337 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Delivered flags broken,says hes gonna…

Delivered flags broken,says hes gonna tell them but nothing happened.

28 de agosto de 2026
Opinión espontánea
Logotipo de Gophr

Respuesta de Gophr

Hi John,

Sorry to hear this - a damaged delivery isn't the experience we want anyone to have.

We've been in touch with you directly to find out which delivery it was so we can get it looked at and sorted.

Thanks for flagging it.

Gophr Team

Valorada con 5 estrellas sobre 5

Within 90 mins of ordering

Within 90 mins of ordering, plasterboard was delivered.
Delivery driver very pleasant and helped stack in my garage.

27 de agosto de 2026
Opinión espontánea
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Respuesta de Gophr

Hi Jon,

Ordered and stacked in your garage within 90 minutes - not a bad morning's work. Glad we could help.

Gophr Team

Valorada con 5 estrellas sobre 5

Very quick delivery

Very quick delivery , drive friendly 👌

27 de agosto de 2026
Opinión espontánea
Logotipo de Gophr

Respuesta de Gophr

Hi Daniel,

That's what we like to hear. Thank you.

Gophr Team

Valorada con 5 estrellas sobre 5

Top man very polite

Top man very polite

26 de agosto de 2026
Opinión espontánea
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Respuesta de Gophr

Hi there,

Appreciate you taking the time. Thank you.

Gophr Team

Valorada con 5 estrellas sobre 5

Suffer with COPD so struggle breathing

Suffer with COPD so struggle breathing. Kervon helped lift the cement and sand to my garden which was a HUGE help.

Very polite, chatty and inquisitive. Pleasany chap indeed!

26 de agosto de 2026
Opinión espontánea
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Respuesta de Gophr

Hi Ian,

Kervon sounds like he did a proper job for you - glad he was there to help. Thank you for sharing this.

Gophr Team

Valorada con 5 estrellas sobre 5

The booking with Gophr is…

The booking with Gophr is straightforward. I've been using their delivery/collection service for three years and have never had to complain.
Today, I had the pleasure of meeting Mr Bruno Pezzella, who provided excellent service. Very professional.
Thank you very much.

26 de agosto de 2026
Opinión espontánea
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Respuesta de Gophr

Hi Saida,

Three years with us and never a complaint - that's the kind of thing we're proud of. Glad Bruno continues to deliver the standard you've come to expect. Thank you.

Gophr Team

Valorada con 5 estrellas sobre 5

Five stars

Five stars! Genuinely one of the best couriers.

26 de agosto de 2026
Opinión espontánea
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Respuesta de Gophr

Hi Fozia,

That's a big compliment - we appreciate it.

Gophr Team

Valorada con 5 estrellas sobre 5

Prompt, Polite and helpful!

Great service. Needed decking boards same day and delivered by 6 pm.
Lovely gentleman and convenient service.

24 de agosto de 2026
Opinión espontánea
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Respuesta de Gophr

Hi Neil,

Decking boards ordered, delivered by 6pm, project back on track. That's same-day done right. Thank you.

Gophr Team

Valorada con 5 estrellas sobre 5

He a good man he delivered my goods a…

He a good man he delivered my goods a couple of times now allways has a smile on his face

24 de agosto de 2026
Opinión espontánea
Logotipo de Gophr

Respuesta de Gophr

Hi Gordon,

Consistent service with a smile - that's what it's about. Thank you for coming back to us.

Gophr Team

Valorada con 1 estrellas sobre 5

1 star – Very poor on-boarding and no support

I created a driver account with Gophr and uploaded all of the requested documents, including my insurance and DBS check for which I had to pay, and the valid date may run out soon. According to the app, every step has been completed and my documents are simply awaiting approval.

Despite this, I keep receiving automatic emails telling me that my account is “still missing some details”, without actually explaining what is supposedly missing. When I check the app, there is nothing else for me to upload or complete.

What makes this much worse is the complete lack of support. I have been trying to contact Gophr for over two weeks and have not received a proper response or any help in resolving the issue.

For a company that relies on self-employed drivers, the onboarding and communication should be much better. I have provided everything requested, but my application appears to be stuck with no explanation and no one available to help.

At the moment, my experience with Gophr has been extremely disappointing. Automated emails or no emails at all, are not a replacement for actual customer support.

9 de agosto de 2026
Opinión espontánea
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Respuesta de Gophr

Hi Kamil,

Thanks for taking the time to write this up, and sorry for the experience so far. Two weeks without a proper reply isn't what we'd want, and the app showing complete while our emails say otherwise is confusing — that's on us to fix rather than something you should have to work out.

We've passed your details to our fleet team so they can look at your application directly and come back to you with what's actually needed, rather than another automated prompt. We've also flagged the DBS and insurance dates, as you've paid for those and we don't want them lapsing while things sit with us.

The mixed messaging between the app and the emails is going on our list to sort.

Gophr Team

Valorada con 5 estrellas sobre 5

3 hour delivery slot fascia board.

First time I have received a delivery from this company.
Bruno the driver was excellent, friendly and efficient. I was informed when the item had been collected and notified when to expect the delivery.
The item was needed to complete a job today. It was received within the 3 hour delivery slot .
Definitely use again.

21 de agosto de 2026
Opinión espontánea
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Respuesta de Gophr

Hi Lynn,

That's exactly the kind of experience we want every delivery to be - on time, kept informed, and the job gets finished. Thank you for giving us a go.

Gophr Team

Valorada con 5 estrellas sobre 5

Five stars

Five stars! Genuinely one of the best couriers I’ve ever dealt with. I had the best experience with Sami he was absolutely wonderful, so helpful and went above and beyond to help me with a really urgent delivery. I couldn’t have asked for a better service and really appreciated everything he did. Thank you so much!

20 de agosto de 2026
Opinión espontánea
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Respuesta de Gophr

Hi Carlotta,

Sami's awesome - thank you for the kind words.

Gophr Team

Valorada con 5 estrellas sobre 5

Delivery was fast at around an hour and…

Delivery was fast at around an hour and a half after ordering courier was friendly and helpful

20 de agosto de 2026
Opinión espontánea
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Respuesta de Gophr

Hi Nikki,

Glad it was quick and the driver was friendly. Thank you.

Gophr Team

Valorada con 5 estrellas sobre 5

Items ordered from Screwfix sprint…

Items ordered from Screwfix sprint service leading to a Super delivery made within time specified and item delivered to my front door porch which is my safe place for items being delivered… excellent job well done and very professional…. Thank You

20 de agosto de 2026
Opinión espontánea
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Respuesta de Gophr

Hi Gary,

Glad we got it to you on time and in the right spot. Thank you.

Gophr Team

Valorada con 1 estrellas sobre 5

Inappropriate and disrespectful…

Inappropriate and disrespectful customer service. I missed a delivery and tried to reorder it. I could not get a straight yes or no answer. Customer service was rude and kept avoiding my question. Then I was removed from the app with his response “customer does not respect platform or app and raises hell “. Real professionals there I asked a simple question . Will be reporting the transaction to my bank. I hope Jeff gets fired for his rude inappropriate behavior

18 de agosto de 2026
Opinión espontánea
Logotipo de Gophr

Respuesta de Gophr

Hi Matt,

Thank you for flagging this. We don't have anyone called Jeff on our team so we want to make sure we find out what happened.
Could you email us your order number or the email address on your account to ops@gophr.it? We'll look into it straight away.

Gophr Team

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