Grip500.co.uk Opiniones 

335
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

DONT TAKE YOUR CAR TO THEM SPECIALLY IF YOU HAVE A NICE CAR IF YOU WANT YOUR NUTS 🔩 DAMAGED AND SCRATCHED ALLOY GO AHEAD THEY DAMAGED EVERYTHING AND DON’t WANT TO PAY FOR DAMAGES

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had been looking for replacement tyres for our motorhome for several weeks locally and on line. Needed CP rated and looking for,a reasonable cost. Found Grip 500 by chance and had a great selecti... Ver más

Valorada con 5 estrellas sobre 5

Great selection of tyres and easy to compare. Delivered to a garage near me with no problems Had them fitted on time. I would definitely buy from them again. All in a pleasant experience.

Valorada con 5 estrellas sobre 5

I have placed many orders online from this retailer for premium tyres which are reasonably priced and are sent very quickly free of charge. Once an order is placed, an email is sent the next day usual... Ver más

Información sobre la empresa

  1. Tienda de neumáticos

Escrito por la empresa

The teams at GRIP500 are fully committed to your satisfaction. Behind our website, dedicated professionals work with diligence and energy to provide you with optimal service. Whether it's commercial support, after-sales service, accounting, payment systems, logistics, IT services, marketing, or management, each employee aims for one goal: YOUR SATISFACTION. We are delighted to see that our site receives recommendations from our customers and that their loyalty is a testament to our success.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

335 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(335)

19 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good service

Well, delivery was fast, and tyres are good quality.
Just put them on on the car, and they feel good , look good and handle well. Perhaps proper tyre review next year. Price is good as well, so overall will recommend your business. Tumbs up.
Tom Minic

4 de mayo de 2024
Valorada con 5 estrellas sobre 5

Flawless experience

Flawless experience, Grip 500 provides the level of professional services you expect from a company. They also have the best online price, wide range, fully stocked and fast delivery. Will be doing all future tyre purchases from them.

4 de abril de 2024
Valorada con 2 estrellas sobre 5

The tyres were great, but

The tyres were great, but the listed fitting company took delivery of the tyres, but don't fit tyres not purchased from companies they don't have an agreement with.

30 de marzo de 2024
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Thank you for bringing this to our attention. We're glad to hear you were satisfied with the tyres, but we apologize for the confusion regarding the fitting company. We strive to provide a seamless experience for our customers, and we'll take your feedback into consideration to improve our service. If you haven't already, please open a ticket with our after-sales service so we can find a suitable solution for you. We're here to help ensure your complete satisfaction.

Valorada con 1 estrellas sobre 5

Rubbish service can’t deliver on time…

Rubbish service can’t deliver on time took over 10 days to get tyre from them , they sent it to a garage that don’t deal with them any more
No tracking available
Got a problem with the tyre after 5 month and since I got a year warranty on it got refuse straight away with out any explanation
Total rubbish service

26 de marzo de 2024
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

I'm truly sorry to hear about the troubles you've encountered with both the delivery and the service related to your tyre warranty. Ensuring timely delivery and providing clear, effective communication are priorities for us, and it seems we fell short in your case. Additionally, I understand how frustrating it must be to face issues with your tyre warranty. I'd like to make sure your concerns are addressed promptly and effectively. If you haven't already opened a service ticket regarding the warranty issue, please do so at your earliest convenience. If a ticket is already open, I'll ensure to escalate this internally for priority attention. Your feedback is valuable for us to improve our service. Please accept our apologies for the inconvenience caused.

Valorada con 1 estrellas sobre 5

Do not use this company

Do not use this company. They use couriers who leave items outside in the street without signature, and then refuse to help or refund. I have never dealt with such rude and unhelpful customer service. I am literally having to get my solicitor involved.

@ the reply from Dave (about the 15th person who has been involved in this), that contradicts the terms and conditions and wording on your own website, and does not mean that a signature is not required. APC confirmed this themselves. I have already reached out the Andorran authorities on your business practices.

3 de enero de 2024
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello, We would like to inform you that transport company is not able to process your request and give the reason why: Since 16/03/2020, transport companies have implemented "Contactless Delivery" and confirm the delivery of your parcels using geolocation. Best regards, Dave

Valorada con 5 estrellas sobre 5

I bought 4 Nankang SV-3 Winter 185/50…

I bought 4 Nankang SV-3 Winter 185/50 R16 81H tyres.
Ordered on a Wednesday & delivered on Friday.
Best price I could find online.
Now for the negative. In my case it didn’t matter but I had no notification of a delivery date or even of dispatch. Looks like they were delivered straight from Nankang.
Would I use Grip500 again, Yes 👍

21 de diciembre de 2023
Valorada con 3 estrellas sobre 5

Not great, quite slow at communication

Update: after of back and forward with grip500, I contact dx directly. They quickly got back to me and sent me all the info required to sort the issue out.
Grip500 communication is slow, be prepared to sort the issue out yourself.

Original:
Not impressed, at all.

Order sent to the wrong address that is over an hour away, taken 4 days for a reply but only received a reply due to threatening to take the issue to Visa to get my money back. Tyres ordered 2/11 and still nothing as of today 15/11, thought I had plenty of time for upcoming MOT, this is looking unlikely.

Communication is poor, WhatsApp service is pointless and ticket service is the same. No phone numbers (that I can find) to speak to someone directly.

I can only imagine the issue is being kicked down the road. I would avoid and spend a little extra at somewhere like blackcircles.

2 de noviembre de 2023
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Dear Customer,

Thank you for your order and your comment.

For logistical reasons we only assist our customers per email.

Our customer service representatives do their best to reply to all queries in max. 48 hours


Best Regards
Lisa, Grip500.co.uk

Valorada con 3 estrellas sobre 5

Delivery time is not correct

That was the first website I checked, everything was und
I’ve ordered a wheel at Friday evening to address at south-east of London, and get it only at Wednesday next week. At website was information of 24 hours delivery.

4 de agosto de 2023
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello

We beg your pardon for this inconvenience, we always do our best to deliver your order asap.
We provide you with the tracking of the order ( sent by email and available from your client's account) so that you can control the delivery and contact the after-sales service if you notice a problem.
Best regards
Julia

Valorada con 1 estrellas sobre 5

Ordered (twice) never even shipped.

Ordered (twice) never even shipped.
Not recommend this poor webstore for anybody!

7 de julio de 2023
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Dear Customer

Our stock and prices are updated several times a day on our website; There may be a slight delay between actual stock and website display. The stock you ordered was sold out and we had to cancel and refund your order.

We do our best to be able to offer you another stock as quickly as possible, we invite you to check availability on the site and re-order.

We apologize for the inconvenience.

Regards,
Julia

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