Grip500.co.uk Opiniones 

335
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

DONT TAKE YOUR CAR TO THEM SPECIALLY IF YOU HAVE A NICE CAR IF YOU WANT YOUR NUTS 🔩 DAMAGED AND SCRATCHED ALLOY GO AHEAD THEY DAMAGED EVERYTHING AND DON’t WANT TO PAY FOR DAMAGES

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had been looking for replacement tyres for our motorhome for several weeks locally and on line. Needed CP rated and looking for,a reasonable cost. Found Grip 500 by chance and had a great selecti... Ver más

Valorada con 5 estrellas sobre 5

Great selection of tyres and easy to compare. Delivered to a garage near me with no problems Had them fitted on time. I would definitely buy from them again. All in a pleasant experience.

Valorada con 5 estrellas sobre 5

I have placed many orders online from this retailer for premium tyres which are reasonably priced and are sent very quickly free of charge. Once an order is placed, an email is sent the next day usual... Ver más

Información sobre la empresa

  1. Tienda de neumáticos

Escrito por la empresa

The teams at GRIP500 are fully committed to your satisfaction. Behind our website, dedicated professionals work with diligence and energy to provide you with optimal service. Whether it's commercial support, after-sales service, accounting, payment systems, logistics, IT services, marketing, or management, each employee aims for one goal: YOUR SATISFACTION. We are delighted to see that our site receives recommendations from our customers and that their loyalty is a testament to our success.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

335 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(335)

19 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

No customer services and delivery not as advised!

Tyre ordered was not delivered on tracking advice. Delivered 5 days later and not delivered as we were not in. Replied to couriers email to advise we would collect it 3 days later as we were away. When we went to collect it it had been returned. I have also been deducted £25 from my refund. Messaged Grip500 on their website ,which is the only way to contact them and to date they have not bothered to reply!

16 de junio de 2023
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hi,

It seems that the error comes from the carrier indeed. I have asked a full refund for this case. £25 will be refunded to you as soon as possible.

Best Regards
Peter, Grip500.co.uk

Valorada con 5 estrellas sobre 5

First class service

From ordering to delivery first class service at competitive price.
Special mention to delivery driver who phoned me and arranged safe drop off.
Highly recommended.

5 de junio de 2023
Valorada con 1 estrellas sobre 5

Do not trust their delivery times

ordered 4 tyres announced as "delivery 1-2 days". one week later I am still waiting for a tracking number, let alone the tyres themselves
after 10 days i got 3 tyres... shocking service really.

16 de mayo de 2023
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello

We beg your pardon for this unusual delay, according to the transporter your order is delivered on 23.05. Please contact our after sales team if you wish to contest the reception.

Best regards,
Julia

Valorada con 1 estrellas sobre 5

Yet another bad experience

Unfortunately another recent bad experience with grip500.
Ordered tyres 27th March and into the 4th week and still no sign. Contacted support and they told me the carrier lost them. Now I can’t get a response from them and have to ask my bank to revert the payment.
Verdict - the price may be attractive but the gamble is not worth the risk!

Edit: @grip500 thanks for responding but I’m sorry I still have no tyres and out of pocket €412 while I drive around on a flat tyre. I’m not convinced this is ‘exceptional circumstances’ as from the other negative reviews it seems to be a regular occurrence that you have issues with the carriers and need to raise a claim with them. Good customer service is taking care of the customer while you wait for the claim to be processed. Worst experience I’ve had buying online, I won’t be buying from you again

28 de marzo de 2023
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello,

We are sorry for the exceptional situation beyond our control.

Your parcel seems to be lost by the carrier.

A complaint has been filed.

We will contact you as soon as we have news.

Thank you and kind regards,
Maria

Valorada con 1 estrellas sobre 5

Please don’t use this company.

No contact after 6 days. Avoiding all my emails. Having to claim the money back from my bank. Needed tyres urgently and this company took my money and ran.

15 de abril de 2023
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello,

Thank you for your message. We have forwarded your claim to our after-sales service and will get back to you as soon as we have a response.

Thank you and kind regards,
Maria

Valorada con 1 estrellas sobre 5

AVOID AVOID AVOID AVOID AVOID AVOID

No communication, items never arrived and I am having to claim the money back via my bank. AVOID AVOID

13 de abril de 2023
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello,

Thank you for your message. We have forwarded your claim to our after-sales service and will get back to you as soon as we have a response.

Thank you and kind regards,
Maria

Valorada con 4 estrellas sobre 5

My New Tyres

The product arrived, in good time and seems to be of good quality. The Web site was easy to use. I would use this company again!

30 de marzo de 2023
Valorada con 1 estrellas sobre 5

Not recommended if you need to return!

I will adjust the one star when you actually sort out a refund and collection of the wrong tyre.

I would currently not recommend this company. I needed a new tyre for our caravan and by mistake ordered the wrong size so quickly made another order for the correct size(with the same company). The new tyre turned up 2 days later. I am now left with the wrong size tyre of £115 sat in my garden. I have messaged this company 14 times over the last 3 weeks and there still struggling (it wouldn’t be difficult) to arrange a courier to collect the wrong size. They won’t even give me an address so I can post the tyre back my self! They take 3 days to respond to messages and when they do it’s a generic robot feel message with no information that is relevant to what your asking them to do. I get a supposed tracking number for the collection that takes you to a Spanish DPD type website that does not corespondent to your address. The company is a mess. If this is your company and you would like to help me out Please please search my name on your order database to get my problem resolved!

20 de septiembre de 2022
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello,

The after-sales service has come back to you with an answer. To find out more, please log in to your user account on the site (My Account > My Orders > View ticket).

Best regards,
Maria

Valorada con 5 estrellas sobre 5

I had previously used Grip in Portugal…

I had previously used Grip in Portugal with a good experience. This time even better. The tyre, Pirelli P Zero arrived 24 hours after ordering and price £255 was very competitive. Will definitely use Grip again.

26 de febrero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Tyres not delivered

I ordered tyres 7 working days ago says information sent to dpd since I ordered not even in transit also don't answer my emails .have to do something else about this . Very poor and now they won't give me my money back too .they never even sent tyres.

14 de diciembre de 2021
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello

We are sorry for the inconvenience, your complaint is being processed and the after-sales service will get back to you as soon as possible

Regards,
Julia

Valorada con 5 estrellas sobre 5

Good afternoon Grip500

Good afternoon Grip500. The only issue with you people is that you people don't have contact telephone number, and you people don't have email address as well for customers to getting in touch. So it makes it very difficult for customers to get in touch with you as quickly as possible when they need your help. Please, try and improve in that aspect. It will help you a lot.
Thank you.
Lucky.

28 de abril de 2021

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