Grip500.co.uk Opiniones 

335
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

DONT TAKE YOUR CAR TO THEM SPECIALLY IF YOU HAVE A NICE CAR IF YOU WANT YOUR NUTS 🔩 DAMAGED AND SCRATCHED ALLOY GO AHEAD THEY DAMAGED EVERYTHING AND DON’t WANT TO PAY FOR DAMAGES

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had been looking for replacement tyres for our motorhome for several weeks locally and on line. Needed CP rated and looking for,a reasonable cost. Found Grip 500 by chance and had a great selecti... Ver más

Valorada con 5 estrellas sobre 5

Great selection of tyres and easy to compare. Delivered to a garage near me with no problems Had them fitted on time. I would definitely buy from them again. All in a pleasant experience.

Valorada con 5 estrellas sobre 5

I have placed many orders online from this retailer for premium tyres which are reasonably priced and are sent very quickly free of charge. Once an order is placed, an email is sent the next day usual... Ver más

Información sobre la empresa

  1. Tienda de neumáticos

Escrito por la empresa

The teams at GRIP500 are fully committed to your satisfaction. Behind our website, dedicated professionals work with diligence and energy to provide you with optimal service. Whether it's commercial support, after-sales service, accounting, payment systems, logistics, IT services, marketing, or management, each employee aims for one goal: YOUR SATISFACTION. We are delighted to see that our site receives recommendations from our customers and that their loyalty is a testament to our success.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

335 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(335)

19 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Grip500 send me the wrong size tires in…

Grip500 send me the wrong size tires in Switzerland and this was an online processing error as ordered the same correct size from another company and copy+paste the order. However, Grip500 send me the wrong profile size tires TWICE and when i requested Exchange for the right size as it was an option on the Grip500 website i received excuses about not able to exchange and demand for me to pay CHF 30 per tire to return. Grip 500 is a scam company who are looking for customers in european cities where they have no warehouse to serve and easy to steal. Do NOT buy TIRES from GRIP500. Worse customer service ever experienced!!

18 de febrero de 2021
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello,
Following your order error, we cannot take charge of the return costs imposed by the carrier. We suggest that you organize the recovery or send them back to us by your own means.
Best regards,
Sara from grip500.co.uk

Valorada con 1 estrellas sobre 5

Stick to a EU/UK firm with an address-not these.

Thanks for your fairly prompt reply,howeverI remind you that the tyre order we are talking about was generated by Grip500,not me ,
so why did it take 13weeks for you to return my money minus bank charges which I incurred because you placed an unwanted order?
Notwithstanding that fact,(which is true and is on the record via my account with you) where is my apology?where is the explanation for all this aggravation you are causing me?
You still owe me €7,00 too.
For the record I am quoting order no.FR-1120-81327.
Bewildered with your obfuscations. I remain unhappy with your companies attitude when found out to be in the wrong.Uncaring,unapologetic,dictatorial and most of all plainly untruthful.
Simon D.Wells

9 de febrero de 2021
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

HI,
All of the order has been refunded however we have not refunded your bank charges. It's your cost and we offer other payment methods. Bank charges don't come back to us as the name suggests, they come back to the bank.
Best regards,
Sara from grip500.co.uk

Valorada con 3 estrellas sobre 5

Tyre & rim pack

I bought a tyre and rim. The only tyre was delivered and cause of Brexit rim was sent back to the original depot without notifying me beforehand, redelivery option unavailable. I wasn't impressed at all not even apologise given by the company.

9 de enero de 2021
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello,
We are sorry for this computer error, we will escalate your dissatisfaction to management to prevent it from happening again.

Best regards,
Sara from grip500.co.uk

Valorada con 1 estrellas sobre 5

Abysmal in every respect

Abysmal in every respect. I ordered the wrong size tyres by mistake. I wanted to change them...not possible according to their customer services so I asked to return them. They wanted £25 per tyre to return and also refused to pick up from my address. They said they could only pick up from the fitting garage.

Check contact details before you order and be warned....no phone number, email, instant chat facility or postal address on their website. You have to wait days for them to respond through their contact us page and when they do respond they avoid answering your question probably as English is obviously not their native language (I understand they are based abroad). You then have to message them again.....and it goes on for weeks and months like that for a simple question. I'm sure if you haven't made a mistake on your order like I did its fine but if there is any problems with your order then good luck. You will be waiting for ages for a response and likely to be fobbed off. They try to make it as difficult as possible for you to return. Do yourself a favour and use a competitor like Asda tyres. 100 times better customer service with people you can actually speak to on the phone! I will never use Grip 500 again....absolute rubbish!

3 de enero de 2021
Opinión espontánea
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello
As indicated in our general conditions of sale, the cancellation of orders is proposed but is not guaranteed.
We make every effort to respond to cancellation requests but this is not always possible as orders are processed automatically to ensure the fastest possible delivery.
Following your order error, we cannot take charge of the return costs imposed by the carrier. We suggest that you organize the recovery or send them back to us by your own means.

Best regards,
Sara from grip500.co.uk

Valorada con 1 estrellas sobre 5

Not received my tyre yet!!

Not received my tyre yet!!

I was contacted this morning after me complaining.They advised me of a refund.
So which is it?refund or delivery?
Thanks

24 de diciembre de 2020
Logotipo de Grip500.co.uk

Respuesta de Grip500.co.uk

Hello,
Our after-sales service is aware of your problem.
We contact the transport service in order to inform you as soon as possible.
We will get back to you as soon as possible.
Best regards,
Sara from grip500.co.uk

Valorada con 4 estrellas sobre 5

First-time Grip500 experience good. Recommended

I ordered 4 x Continental Wintertrac TS 860 195 55 16 tyres for my wife’s Mini Cooper S. Ordering was easy and price was better than any other online company. Delivery time was reasonable too. My only minor criticism would be the post sales communications which could be a bit more customer friendly. I’d definitely use Grip500 again

21 de diciembre de 2020
Valorada con 4 estrellas sobre 5

Great price. Check delivery location

Great price, great communication and speedy delivery. It was a shame the garage that Grip500 recommended could fit the tyres, firstly weren't able to and had never actually heard of Grip500!

I would recommend for home delivery or someone you know

21 de diciembre de 2020
Valorada con 5 estrellas sobre 5

Very prompt service

Very prompt service. Only issue I had was when you set up your delivery address. Make sure that you take care to set it up properly, that being said their customer service works promptly and resolved my issue.

16 de diciembre de 2020

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