From the word go I was informed every step of the way . I could not fault Customer Service especially Chloe & Angie. I am pleased with the repair especially as it was done very quickly by Daz,Gi... Ver más
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Consulta las opiniones de los clientes
The whole experience with the team at the Cardiff branch was faultless. Tracey is obviously an asset to the team, communicating with me, keeping me updated. Also to Andy for delivering my car back t... Ver más
I want to thank Chris John Brandon martin liam Kyle Alex. And Ryan for their professionalism courtesy help and guidance with what is always a stressful event They are all a credit to your organi... Ver más
La empresa ha respondido
Bansi and Josh have been absolutely helpful and amazing, despite it being an issue above their control they were stilll severely accommodating and tried to help to the best of their ability, which I’m... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Halo ARC
Escrito por la empresa
Trusted Accident Repair Experts
Halo is a market leader in accident repair services, trusted by insurers, fleet operators, businesses, and private customers across the UK.
Since 2021, Halo has been part of IRS Group, one of Europe’s leading networks for intelligent repair solutions. By combining local expertise with international strength, we deliver exceptional service, innovative repair processes, and consistent quality standards.
We are redefining industry standards through a relentless focus on reducing claims costs, enhancing the customer journey, and helping our partners remain fully compliant with evolving regulations. Backed by a lifetime guarantee on both labour and paint, our highly skilled teams deliver repairs that combine quality, efficiency, and value.
At Halo, our commitment is simple: to return every vehicle to pre-accident condition while providing a seamless and stress-free experience for our customers.
Escrito por la empresa
Información de contacto
Fordingbridge Site, Barnham Road, Barnham, PO22 0HD, Bognor Regis, Reino Unido
- 0345 303 5871
- claims@haloarc.co.uk
- haloarc.co.uk
4,8
Excelente
13 mil opiniones
No consta que haya invitado a opinar recientemente
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Excellent service
9 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
Thank you for your review, Viv.
We are delighted to hear that you received excellent service. Providing a high-quality experience for our customers is always our goal, so it is wonderful to know we met your expectations.
Thank you for choosing Halo and for taking the time to share your feedback. We truly appreciate your support and hope to assist you again in the future should you ever need us. 🚗✨
Car Repair
Professional, friendly, efficient, communication from picking up to delivering back was first class. Excellent work carried out on my vehicle. Highly satisfied with Halo would recommend. Customer service outstanding
8 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
Thank you so much for taking the time to leave such wonderful feedback. We are thrilled to hear that you experienced seamless communication throughout the entire process, from collection to return. Providing top-tier workmanship and exceptional care is always our priority, and it is fantastic to know that you are completely happy with the results. Your recommendation means a great deal to us.
Brilliant job by Halo Lincoln
Brilliant job by Halo Lincoln, insurance repair, came and picked my car up in Grimsby by Justyn very polite and efficient. They rang me with updates and had my car back to me the next day looking like new. Thankyou Halo Lincoln.
9 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
Thank you so much for the fantastic five-star review.
We are delighted to hear that the collection process went smoothly and that you found our team member so polite and helpful. Keeping our customers informed with clear updates throughout the repair is a top priority for us, so it is wonderful to know you appreciated the communication.
We are thrilled that your vehicle was returned to you so quickly and restored to its original condition. Your kind feedback means a great deal to our entire team.
Nissan juke
My car went into the Swansea branch and was back with me in 3 days!
Amazing turn around, easy, efficient and I didn’t have to worry about anything.
I had a small issue when it came back and Luke managed to come and sort it the next day, and at the time he said he would be there, very polite and professional throughout.
Very happy with the results.
Thank you!
7 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
We are happy to hear that your experience with our team was so seamless and efficient. Providing a swift turnaround while ensuring all your car needs are met without hassle is always our primary goal. We appreciate you highlighting how promptly the minor follow-up issue was handled at your location. Punctuality, courtesy, and high-quality service are values we take great pride in maintaining. Thank you so much for sharing your positive feedback with us; we are glad you are completely satisfied with the results.
high quality repair, excellent service
Took care of the repair to a high standard, communicated frequently and made sure everything was fixed correctly before returning my car
9 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
We are glad you enjoyed your experience with us. Thank you for your positive feedback regarding our team's clear communication and dedication to completing your auto repairs thoroughly.
Halo were the approved garage to deal…
Halo were the approved garage to deal with my insurance claim for my front bumper. They called me straight away to arrange collection of my car and deliver the curtesy car . I was given regular updates on status of my car , as I did need my car back quite quickly for transporting my dog to the vet for an operation. They made sure I was able to collect my car before I needed it. They did a fantastic job . Lady in the office was a complete star ⭐ thank you
9 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
We are glad you enjoyed your experience with our team during what must have been a stressful time. We appreciate your kind words regarding our clear communication, quick repair turnarounds, and smooth vehicle pick-up service. Knowing how important it was for you to transport your pet for their medical appointment, we prioritized finishing the repairs on your front bumper so you could have your vehicle back right on schedule. It is wonderful to hear that our office staff took such great care of you and provided exceptional service throughout the process. Thank you for sharing your positive feedback with us, and we hope your dog is recovering very well.
Excellent Service and repair.
Prompt professional service, we were kept fully advised throughout each stage of the repair of our vehicle , we were supplied with a nice courtesy car and the repair to our vehicle was of the highest standard. All members of staff were polite and friendly. We cannot fault this company and we would highly recommend them to potential customers.
9 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
We sincerely appreciate your positive feedback and are glad you enjoyed your experience with our team. We are delighted to hear that you were kept informed about your vehicle's progress, that the temporary transport met your needs, and that the final workmanship exceeded your expectations. Providing attentive, friendly service and high-quality repairs is always our top priority. Thank you for taking the time to share your kind recommendation; we truly value your support and trust in our services.
Great Service
Great Service. Kept me informed on progress. Repaired my car to a high standard. Very friendly staff (especially Jane).
7 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
Thank you for the five-star review. We're happy to hear that our team communicated well, delivered excellent repair work, and provided welcoming assistance.
OUTSTANDING, PROFESSIONAL, WORK QUALITY TOP NOTCH
I was allocated Halo at Lincoln for the repair of my Mercedes Benz and the service, communication and quality of repair work carried out was outstanding. The car went in with the rear bumper damaged and the car came out looking like brand new, it was gleaming. Without exacturation the car was immaculate. A big thank you to Matthew in the workshop and the 2 collection and delivery drivers Justyn & Brad.I did say to Matthew he had sent me the wrong car because the job done was outstanding. Cheers. Thunder Box.
8 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
We are happy to hear about your great experience with our body shop service. Thank you for taking the time to share such detailed and positive feedback about your recent visit. It is wonderful to know that the craftsmanship on your vehicle met such high standards and that the repair work left your car looking completely refreshed and impeccably clean. We are also glad that our team members provided clear communication, exceptional skill, and seamless delivery service throughout the entire process. Making sure your vehicle is restored to excellent condition while providing friendly and reliable service is always our primary goal. We deeply appreciate your kind words for our workshop and transport staff, and we look forward to assisting you again in the future whenever you need us.
Respuesta de Halo ARC
We are so glad we could assist you with the delivery of your vehicle. Thank you for taking the time to share your positive feedback with our team.
Very good experience
Very good experience. Appointed by my insurer, Halo contacted me quickly. Collected my car and left very nice and tidy courtesy car. I was kept updated every day with the progress. All the staff to be commended on their positive and professional attitude - Jess in the office, Lewis and Peter delivering and collecting my car. To be honest, I never expected such a quick and seamless service.
8 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
Thank you for your wonderful review, Anna.
We are delighted to hear that your experience with Halo was so positive from start to finish. It's great to know that our team acted quickly, kept you updated throughout the repair process, and provided a seamless collection and courtesy car service.
We will be sure to pass your kind comments on to Jess, Lewis and Peter. They will be thrilled to know that their professionalism, communication and commitment to customer care made such a positive impression.
Thank you for placing your trust in Halo. We truly appreciate your feedback and are pleased that we could exceed your expectations. 🚗✨
High Standards
Very straight forward. Work was completed quickly and to a high standard. Was communicated all the way through. Very happy
8 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
We are glad you enjoyed your experience with us. Thank you for your positive feedback regarding our efficient work, clear updates, and quality results. We appreciate your support.
JHGA
I have been delighted with the whole experience of dealing with Halo. They have done a first class job in repairing my vehicle. I was also pleased that they collected and returned it to my home address. Thank you.
8 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
Thank you so much for the wonderful 5-star feedback. We are thrilled to hear that you had such a seamless experience and enjoyed the convenient door-to-door vehicle transport service. Providing top-quality repairs and excellent customer care is always our goal, and we truly appreciate your kind words.
Very disappointing customer service…
Very disappointing customer service from Louise in the workshop.
I was dealing with the aftermath of a serious car accident and was already going through a very stressful and difficult time.
Unfortunately, my experience with Louise was extremely disappointing. I found her communication to be very blunt, cold and unhelpful. Rather than listening to my concerns or trying to understand my situation, I was simply being told, “this is all we can do,” without any real effort to understand my perspective or explore alternative options.
I appreciate that there may be limitations when it comes to courtesy cars, but the way this was communicated made an already stressful situation considerably worse.
My issue is not simply that I couldn’t get the car I wanted; it was the attitude and lack of empathy I experienced when I was asking for help. I left the interaction feeling as though my situation was an inconvenience rather than something that deserved to be handled with care.
6 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
Hello,
I am sorry to hear you have not had a good experience with us. I am keen to get this resolved for you. Please can you respond to my TrustPilot request for more information to allow me to locate you on our system.
Kind Regards,
Haloarc
Kept fully informed from pick up of…
Kept fully informed from pick up of vehicle and who would be collecting it.
Quick turnaround, back sooner than I expected. Polite staff, good work done on car would recommend
8 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
Thank you so much for the fantastic feedback. We are thrilled to hear that you were kept well-updated throughout the process, appreciated our courteous team, and enjoyed such a fast turnaround on your vehicle's service. Your recommendation means a lot to us.
Excellent service with regular text…
Excellent service with regular text updates. My car was collected and returned within five working days. Standard of work completed is extremely good. Would highly recommend.
7 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
We are glad to hear about your experience.
Thank you for taking the time to share your feedback. We are pleased that our communication kept you informed and that the timing of our vehicle pickup and delivery service met your expectations.
It is wonderful to know we delivered a high standard of care for your car.
Incident Repairs
My car was collected and returned to me within 48 hours, which was so much quicker than I expected. At what is already a stressful time getting incident repairs done, I felt so at ease with the constant communication from Angelica, she was brilliant and so accommodating. John was also very informative and got the car collected and returned without any hitches. I must say I was very apprehensive to get repairs done, but I’m so happy with the overall results.
7 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
We are glad you enjoyed your experience with our team during what can naturally be a very stressful period.
Dealing with vehicle repairs after an incident is never easy, so we are delighted that our quick turn-around time and clear updates helped put your mind at ease.
It is wonderful to hear that our staff made the vehicle transport process completely hassle-free for you and provided excellent support from start to finish.
We appreciate you trusting us with your car despite your initial hesitation, and we thank you for sharing your positive feedback about the fantastic final results.
My car was recently repaired by Halo…
My car was recently repaired by Halo Pirbright. At all times they kept me informed of progress and also return delivery back to my home. The staff were excellent and extremely efficient and polite at all times.
This is the "Old Fashioned"expectation of service we use to experience. if only this was repeated elsewhere, life would be so much better!!
6 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
We are happy to hear about your great experience with our team and appreciate your detailed feedback.
Providing clear updates throughout the repair process and delivering your vehicle back to your doorstep are important parts of our commitment to high-quality care. We take great pride in delivering reliable, courteous, and efficient assistance that recalls the best standards of customer care.
Thank you for trusting us with your vehicle, and we look forward to assisting you again whenever you need us.
Prompt, Efficient and Reliable
Halo have impressed from start of the job being booked to getting the car back in prompt time.
Highly recommend Halo.
7 de octubre de 2026
Opinión espontánea
Respuesta de Halo ARC
We are happy to hear that our service met your expectations from the initial booking until your vehicle was returned quickly.
Thank you for your recommendation.
Excellent communication
Excellent communication . Repairs completed thoroughly and ahead of time expected.
24 de septiembre de 2026
Opinión espontánea
Respuesta de Halo ARC
We appreciate your positive feedback and are glad our clear updates and prompt service met your expectations.
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