Přátelé, právě jsem otevřel krabici s dodanými brýlemi Julbo Legacy Reactiv 2-4. 1. krabici jsem převzal s přeříznutou lepící páskou. 2. uvnitř jsem nalezl brýle volně polo... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I have to be brutally honest here; the site did not look that legit at first glance (weird translations, too-good-to-be-true prices, etc.), and I was quite hesitant to give it a try. And Trustpilo... Ver más
La empresa ha respondido
Objednávala jsem boty. Na první pokus jsem objednala podle doporučení o číslo větší,ale i tak byly těsné. Vrácení ale proběhlo naprosto v pořádku. Nástupovky o dvě čísla větší už padnou. Na delší túru... Ver más
La empresa ha respondido
I appreciate speed and process of delivery and the fact that the real product 100% meets product description. The only reason not to give 5 stars is the fact that I had a problem with chosen payme... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos para deportes al aire libre
- también en la categoría
- Deportes de aventura
- Tienda de accesorios para bicicletas
- Tienda de deportes
- Tienda de deportes de invierno
Sobre Hardloop
Escrito por la empresa
Hardloop zastává názor, že život je lepší venku.
Turistika s rodinou, lyžování s přáteli a posezení u ohně jsou nutné pro životní rovnováhu.
Rádi poznáváme nová místa, nové lidi a nikdy si nenecháme ujít příležitost podělit se o své nadšení pro dobré vybavení a náročné trasy.
Proto už od roku 2015 pomáháme začátečníkům i vrcholovým sportovcům najít to nejlepší vybavení pro dobrodružství a chceme v tom být nejlepší!
Información de contacto
17 avenue du pré de challes, 74940, Annecy, Francia
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.cz
3,8
Muy bueno
969 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Hardloop
Hello Miroslav!
Thank you so much for your fantastic 5-star review! We're thrilled to hear about your positive experience with our quick shipping and clear communication. The Ortovox Swisswool Col Becchei Hybrid Jacket you ordered is definitely worth the efficient delivery - it's perfect for your upcoming mountain adventures! ⛰️ Hope to see you back on the trails soon!
David - HardGuide
Balík nebyl doručen
The declared delivery time was approximately 14 days, which I accepted. After this time, I received information that the shipment had arrived at a depot in the Czech Republic, but had not been forwarded from there.
The e-shop then wrote to me that it was necessary to provide additional information, even though the delivery address was correct and complete. The link through which the information was to be added was not working. No one responded to my repeated emails, and no solution was offered to me.
The shipment remained stationary, and I had to track down and resolve the entire situation myself, including finding out where the package was and who was supposed to deliver it.
If a problem arises during shipping, I expect at least basic communication and an active effort to resolve it. That did not happen here.
I do not recommend them.
Translated with DeepL.com (free version)
29 de enero de 2026
Respuesta de Hardloop
Dobrý den, Vojtěchu,
je mi opravdu líto, že jste měl takovou zkušenost s doručením vašeho Columbia Pike Lake. 🏔️ Vaše připomínky jsou pro nás velmi cenné a pomohou nám zlepšit naše služby. Také jsme zjistili, že došlo ke zpoždění doručení, a podali jsme žádost u přepravce. Vaše komunikace s naším zákaznickým servisem pokračuje a snažíme se situaci rychle vyřešit.
S pozdravem,
David - HardGuide
Respuesta de Hardloop
Ahoj,
Velice děkujeme za Vaši pozitivní zpětnou vazbu! 🏔️ Jsme nadšeni, že jste s naším servisem spokojen. Vaše spokojenost je pro nás tou nejlepší odměnou! Těšíme se na Vaši další návštěvu na našich horských stezkách.
S přátelským pozdravem,
Guillaume - HardGuide
Komunikace v jiném jazyce než byla…
Komunikace v jiném jazyce než byla objednávka na webu. Balík nedorazil, musela jsem ho urgovat u spolupracující české dodávkové služby.
20 de enero de 2026
Respuesta de Hardloop
Dobrý den,
Upřímně se omlouváme za potíže, které jste měli s komunikací a doručením. 🏔️ Omlouváme se za nepříjemnosti a ujišťujeme vás, že děláme vše pro to, abychom zlepšili naše služby a komunikaci ve vašem jazyce.
S pozdravem,
Guillaume - HardGuide
I have not received the package yet…
I have not received the package yet even tho it is paid for and delivery supposed to be last week...I have complained already and waiting for the solution.
26 de enero de 2026
Respuesta de Hardloop
We are very sorry for the delay and the inconvenience this has caused 😔
After checking your order, we can confirm that the package has been delivered. Unfortunately, there was a delay beyond the expected delivery date, and we sincerely apologize for this.
Thank you for your patience, and we appreciate your understanding regarding this situation.
Louis - Hardloop
Vše proběhlo v pořádku.
20 de enero de 2026
Respuesta de Hardloop
Dobrý den Zdenko,
Moc děkujeme za Vaši skvělou zpětnou vazbu! 🌄 Jsme nadšeni, že vše proběhlo k Vaší spokojenosti. Montura Pure Duvet je opravdu výborná volba pro outdoorové dobrodružství. Těšíme se, že Vás brzy znovu uvidíme na našem webu! 🏔️
Sportovně,
Camille - HardGuide
Horrible delivery services
Hardloop uses Chronopost as a delivery service. A combination (for lovers of Catch-22 novel) which is deservedly ranked among the worst I have ever encountered.
When placing an order, you fill in the required information, select the shipping method, the order is accepted, everything is confirmed by email as it should be, ..., no signs of future problems
But then you receive an email from Harloop with the message "YOUR PACKAGE NEEDS YOU!" with a link to the order tracking page with the information "Le transporteur est en attente d'une information de votre part" CHRONOPOST NETWORKS – the page is in French and does not offer any other language, strange, considering that the e-shop offers several language versions, but not surprising). It is possible to click through to the carrier's shipment tracking, where you get the same information, albeit in English: "CHRONOPOST NETWORKS
Parcel held, pending information from the consignee." A small detail is missing: any clarification about what information is involved and where and how it can be provided.
Chronopost offers a chatbot, but only in French, messages via messenger, you cannot send it to them, or an app not available outside France, there is a french phone number too. What more could you want from an international online store
This leaves the option of contacting Hardloop or trying to resolve the issue through DPD, which delivers Chronopost shipments in Czechia. Several days of effort have so far resulted in only a few more lines in the shipment tracking with the information "Parcel in transit," "Parcel held," .. in transit, held, etc.
It wouldn't matter if delivery wasn't the fastest, but it's very annoying when you're bothered by requests for information that you entered in your order, which should have been verified, and by miscommunication between carriers, without any reasonable way to easily resolve the issue. You pay for the shipment in advance and then have to "fight" to even get it.
31 de enero de 2026
Respuesta de Hardloop
Hello Martin,
I’m really sorry for the inconvenience caused by these issues with Chronopost and the difficulty in tracking your shipment. This should not happen. We try to control all stages of delivery, even if it is delegated.
I can see that our support team has already responded to your request by email yesterday and provided you with several solutions regarding your order. If you need any more clarification or if you have further questions about the solutions offered, I remain available to assist you.
We hope we can welcome you again soon for new adventures.
Best regards,
Camille - Hardguide
Respuesta de Hardloop
Hello Josef,
Thank you so much for your wonderful feedback! 🏔️ We're thrilled to hear you had a great experience with our communication, delivery, and pricing. Your satisfaction means the world to us, and we can't wait to accompany you on your next outdoor adventures! 🌲
Sporty regards,
Arnaud - HardGuide
Dobrá spolupráce
Dobrá spolupráce, objednala jsem si norský svetr, velikost odpovída, svetr je moc hezky
22 de enero de 2026
Respuesta de Hardloop
Dobrý den Kateřino,
Moc děkujeme za Vaše skvělé hodnocení! 🌄 Jsme nadšeni, že jste spokojena s nákupem i velikostí. Vaše spokojenost je pro nás tou nejlepší odměnou. Těšíme se, až Vás znovu přivítáme na našich horských stezkách! 🏔️
S přátelským pozdravem,
Mathilde - HardGuide
Respuesta de Hardloop
Ahoj,
Jsme nadšeni, že jste s naší službou tak spokojená! 🏔️ Vaše pozitivní zpětná vazba nám dělá obrovskou radost a motivuje nás k dalšímu zlepšování. Doufáme, že vás brzy znovu uvidíme na dobrodružných stezkách! 🌲
Sportovně,
Guillaume - HardGuide
Besides the price
Besides the price, everything other was one star. Published date of delivery was very inaccurate and in the end, item was delivered over a week later with no apology or at least a try to compensate me.
13 de enero de 2026
Respuesta de Hardloop
Hello Peter,
I'm truly sorry about your delivery experience. 🏔️ We understand how frustrating delivery delays can be, especially without proper communication. We take your feedback seriously and will use it to improve our service.
Sincerely,
Guillaume - Hardguide
Skvělé rychlé dodání
Skvělé rychlé dodání. Helma super! Brýle jsem vrátila. Snad bude brzy vyrizeno.
8 de enero de 2026
Respuesta de Hardloop
Ahoj,
Děkujeme za vaše skvělé hodnocení! 🏔️ Jsme opravdu rádi, že jste spokojena s rychlostí dodání. Co se týče vrácených brýlí, ujišťujeme vás, že se postaráme o rychlé vyřízení. 🌲 Vaše spokojenost je pro nás na prvním místě a těšíme se, až vás znovu přivítáme na vašich dobrodružných cestách!
Sportovně,
Guillaume - HardGuide
Month since order, items nowhere, no proactive support
I ordered three items on Dec 26, 2025 for €400. Now it's January 24, 2026 and the order still hasn't arrived. Tracking says "in transit" since Jan 8, and since Jan 16 hasn't changed status. Nobody is replying or providing me with status updates. The exact same thing happened last year when I ordered here, so nothing has changed, the company doesn't work on improving it's services.
If you're unable to wait for 1 month+ for your order to be delivered, don't buy here.
Update: got a message that I received my package today on Jan 28.
23 de enero de 2026
Respuesta de Hardloop
Hello,
Thank you for your message and for your patience with this delivery issue.
Today, on 28/01, we have opened an investigation with the carrier to get more information about the location of your package. We will update you as soon as we receive news.
I remain available if you have any further questions in the meantime!
Guillaume - Hardguide
Hardloop sent me a different shirt
Hardloop sent me a different shirt, and I waited a really long time for it. Since I'm from the Czech Republic, I don't have the courage to deal with it.
8 de enero de 2026
Respuesta de Hardloop
Hello,
Thank you for your message and for letting us know about this delivery error. I am sorry you received the wrong shirt with your order.
You can return the item to us, and we will process your refund as soon as we receive it. If you need help with the return procedure or need a prepaid return label, just let me know. I will gladly guide you through the steps.
I remain available if you have any other questions or need further assistance!
Guillaume - Hardguide
Respuesta de Hardloop
Dobrý den,
Děkujeme za Vaši zpětnou vazbu a 4 hvězdičky! 🌄 Omlouváme se za delší dobu doručení. Věříme, že Smith 4d Mag S Chromapop Cat 3 maska splní všechna Vaše očekávání při Vašich outdoorových dobrodružstvích. Pracujeme na zlepšení našich dodacích lhůt! 🏔️
Sportovně,
Guillaume - HardGuide
Delivery chaos
13 de enero de 2026
Respuesta de Hardloop
Hello Tomas, 😃
Thank you for your message and for your patience regarding your delivery issue.
Today, January 23rd, we have contacted the carrier to open an investigation about the location of your parcel. We will keep you updated as soon as we have more information from them.
I remain available if you have any other questions in the meantime!
Guillaume - Hardguide
Respuesta de Hardloop
Hello,
Thank you so much for your positive feedback! 🌄 We're thrilled to hear that everything went well with your purchase. Your satisfaction fuels our passion for adventure! Looking forward to supporting your outdoor journeys again soon. 🏔️
Guillaume - HardGuide
perfect purchase
While surprised that package will come from France, it was fast and all went well.
19 de diciembre de 2025
Respuesta de Hardloop
Hello,
Thank you so much for your perfect 5-star review! 🌄 We're thrilled to hear that your order arrived quickly from France and everything went smoothly. Your satisfaction is what keeps our adventure going! Looking forward to supporting your outdoor journeys again soon! 🏔️
Sporty regards,
Guillaume - HardGuide
I still did mot get my package after…
I still did mot get my package after almost 12 days after purchasing!!!
12 de enero de 2026
Respuesta de Hardloop
Hello Lucie,
Thank you for your message, and I am really sorry for the delay with your order.
There was a delay from our supplier, which postponed your delivery. I can confirm that your package was delivered on January 21st.
Best regards,
Camille - Hardguide
Good prices but unclear payment process…
Good prices but unclear payment process with a lot of errors and refused payments
8 de enero de 2026
Respuesta de Hardloop
Hi Michal,
I'm really sorry to hear about your payment difficulties 😔. We're actively working to improve our checkout process to make it smoother. The Altra Lone Peak 9 Plus you were interested in is worth the effort - it's one of our most reliable trail shoes!
Romain - HardGuide
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.