Harry Hall Opiniones 

199
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I fractured my wrist when my horse knocked me over and remembered I had taken out fracture cover with Harry Hall a few years ago. Its a bit of a pain getting the records from the hospital and uploadi... Ver más

Valorada con 5 estrellas sobre 5

Ordered wellington boots and they arrived the next day. Boots as described. I’m unable to comment on returns/refunds. They are not for me so I am waiting to see if they fit ok - hopefully I will n... Ver más

Valorada con 5 estrellas sobre 5

I am so unpressed with all the help and understanding I have received through this process. I am visually and hearing impaired and find doing any paperwork a change the team have gone the extra mile... Ver más

Valorada con 1 estrellas sobre 5

Cover is worthless. I took out a policy for vets fees and vets fees aren’t covered. Don’t waste your money on harry hall insurance. Just had a claim decline because only external wounds are covered. W... Ver más

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Información proporcionada por diversas fuentes externas

Our equestrian clothing and horse riding products have been selected to appeal to all riders from beginner to experienced, creating a one stop shop for all your equestrian needs. Shop the latest and greatest brands including Harry Hall, Caldene, Tottie...


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3,9

Muy bueno

TrustScore: 4 sobre 5

199 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 88% de las opiniones negativas

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3,9

Todas las opiniones

(199)

33 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very happy Gold club member

Joined as a Gold club member and got a money off voucher as well as a free gift! Bought some great clothes which were all reduced to clear so a great price. They arrived so quickly and weee all just as described and true to size. Brilliant!

13 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Harry Hall Ladies All Weather Long Jacket

I bought the Harry Hall Ladies All-Weather Long Jacket in October 2022 to wear around the stables & turning out throughout the winter on a daily basis. It’s been amazing this whole winter season in Scotland, including -3 degrees with snow & ice and a number of heavy rain storms. The jacket is of very good quality and has kept me totally warm and dry from my head to knees (I’m 5”2 so it’s long on me, which is great). The hood also has a peak to keep the rain off.
The pockets are a good size (comfortably fits an iPhone 12), all the zips are hardwearing and smooth. The thumb hole is very handy for keeping hands warm and is stretchy / big enough to wear gloves through too.
I haven’t ridden in this jacket as I haven’t ridden in the rain yet but I suspect it would be great too, there’s an opening at the back that is meant for riding.
Overall this jacket is perfect for the winter season, incredibly warm, dry, hard wearing and comfortable - whatever the weather.
For sizing, I’m at UK size 10-12 and bought a medium, which gives me room to wear a hoody / fleece underneath too.

6 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I purchased the Fieldmasta 100g…

I purchased the Fieldmasta 100g Lightweight Combo turnout rug in September. I was very interested in this rug as it has a darted dome neck and my mare had rubbed part of her mane away the previous year with another brand of rug. I am really pleased with the quality and the fit of the rug for my mare, she is Irish draft, and the dome neck has not disappointed as her mane is now growing back in.

28 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

My order was delivered quickly but unfortunately there was an item missing. I contacted Harry Hall using the online chat but it kept disconnecting me, the lady who I had been speaking with on there - Gemma - then took the time to call me instead and arrange for the item to be sent out again. Mistakes happen but I was extremely impressed with how quickly the issue was resolved and felt Gemma went above and beyond when I was disconnected from the online chat

30 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

A pleasure to work with

Fast, efficient ordering and delivery and with a superb customer services team who are responsive and knowledgeable and worked with me to achieve everything I needed.
Thank you. I am really impressed!
Carolyn McGregor
Equine and Animal Osteopath
Petersfield, Hampshire

2 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Riders insurance

I made a call to get insurance for my son and within ten minutes the cover was sent straight to my phone.very quick and efficient and very pleasant people to talk to.

6 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

New horse owner

New horse owner, was able to insure myself and granddaughter to ride our beloved horse knowing that ourselves our house and the public are safe, so peace of mind for all concerned.

Easy to communicate with the friendliest staff who were polite and supportive.

21 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy new Club member

Very easy to join the club and get my insurance sorted. Very helpful lady on the phone who helped me upgrade my membership to family. Great product, which have all arrived on time. I couldn’t be happier.

11 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely rubbish customer service

Absolutely rubbish customer service. This company is only interested in selling their insurance...not resolving your queries when you have a problem. I contacted them to return a pair of leather riding boots as they were too slim in the calf. They advised me they would send a return label in the post which never showed up. When I contacted them again they said I would have to pay for the return as they do not provide free returns. I queried this again given that the information provided initially was incorrect and eventually they agreed to send out a free return label as a 'goodwill gesture'. Two weeks later I called them as I had not received a refund. They asked me for the tracking ID which I did not have as it was a free return label. As I could not provide this information they just said it can take up to 14 days for a refund to go through. They did not ask for any other details or even try to help with my query. Understandably not happy I asked for a manager to call me back. I never received a call. Eventually I got an email. No apology....just a reiteration of the fact that it was up to me to provide a tracking reference. Eventually I received my refund but the experience was so bad that I will never buy anything from this company again. My advice to them would be to employ more honest and professional staff. Management is very poor.

1 de noviembre de 2022
Opinión espontánea
Logotipo de Harry Hall

Respuesta de Harry Hall

Dear Michele,

We are very sorry to hear of your recent experience, our returns process is clearly displayed for all customers to see online, so we are disappointed this caused frustrations.
Non-members have 60 days to return a parcel at their own cost for an exchange or refund and this is processed within 14 working days in peak times.
https://harryhall.com/delivery-and-returns
Guest checkouts and non-members:
1. Complete the return note
2. Repackage your item using the bag it was delivered in where possible
3. Attach a returns label to the returns address below:
Harry Hall Returns, Unit 2-3 Island Drive, Thorne, Doncaster, DN8 5UE
4. Pay for postage at your local post office or delivery provider and obtain a proof or postage receipt.

We can see you contacted us to raise your frustrations and as a goodwill gesture we supplied you a prepaid label for a tracked returns service, the parcel was received on the 2nd Nov and refunded on the 10th Nov (8th day from receipt, within the 14 working days advised). We apologise that you feel this was unacceptable service, currently our team are working at peak capacity in the lead up to Black Friday and Christmas but still remain within the 14 working days. If a customer is dissatisfied and our customer care team are unable to resolve the issue, a manager call is made to all customers within 48hrs and if no contact via phone is successful, we always follow up in email. We are sorry you remain unsatisfied with Harry Hall and continue to try resolve this with you in the hope that you reconsider any future purchases.
Kind regards - Team HH

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