Harry Hall Opiniones 

My order arrived next day and it was just what i wanted at a great price👌

joined the one club, great members discount, free returns system, returns label in the parcel, great service.

I emailed to say I was unhappy as I had brought the ultimate grazing muzzle and the stitching had broke my horse had only had it on over night.. My horse has only had 2 muzzle in the last 5 years.
Thank you for your email and for the images provided.

Our product team have reviewed the images and do not believe this to be a fault with the product. Grazing muzzles are designed to provide an element of give for safety reasons and this damage looks to have been caused by an external influence.

As equestrians ourselves we understand how disappointing it can be when a product is damaged so soon into its life span.

As this is not deemed as a fault, we would not be able to support you with a replacement or refund I'm afraid but as a valued customer and due to the damage occurring so soon, we would like to offer you a £10.00 voucher to redeem off a future order.

And also I will NOT be buying from them again

Easy to use and very informative with the use of insurance plan, only problem was with miscommunication, but this was easily resolved.

Absolutely over the moon with my new Harry Hall all weather long coat, already been put to the test and passed with flying colours 😀 hours spent outside dog training in the poring rain and i remained dry and warm!! Also everyone comments on how nice it looks. Very happy customer 😀

Jess resolved Gold membership issue, so I was able to take advantage of Black Friday deals. My order arrived, free of delivery charge, less than 24 hours later.

Had a problem sorting horse insurance online so called your contact centre the following day and the lady I spoke to was so friendly and helpful.

I have just joined as a one club member and the process was very easy and smooth

I am surprised at the poor reviews. When ordering from Harry Hall, I always get my order swiftly and the quality of the products is great. For value for money their products also can't be beaten. Delighted with the superb quality of their horse rugs and boots in particular.

Have broken my back after a riding injury resulting in 6 weeks off work and cannot ride again for at least 6 months (if ever). Despite this I cannot claim nor can I cancel as am within the 12 months. Wish I’d read the small print more carefully and other reviews first - if breaking your back isn’t covered, then what is the point of having insurance at all? It’s cheap - but I’ve learned you get what you pay for.

Took out Harry hall gold membership insurance to cover for personal injury in the event if a bad accident whilst riding. I thought I had done the right thing by getting the best package.

Unfortunately I fell off my horse awkwardly & broke my back. In the hope to get a little help from my insurance I was told that unless I had lost a limb, lost an eyeball (or two) or become permanently disabled as a result of my accident or died then they would not help me at all. And when it comes across that blunt of what they cover. That is literally it. No small print nothing. As of yet I do not know if I am permanently disabled. I was told to call back when I know…

This insurance cover is an absolute insult to riders. It is no shorter than a disgusting money swindling scam that hooks people in believing they have cover when they don’t; and a pure rip off.

I thought I had protected myself and my family. All I have done is line their pockets at the expense of my health. I cannot even cancel the policy.

Terrible customer sevice.Ordered some riding boots and everytime the order was recieved by myself either one or both boots where damaged ie scratched,marked etc.In all we returned 4 pairs and in the end we asked for our money back.Apart from the ladies on the help desk we were not offered an apology nor a resolution.

Review of the Protechmasta Infrared Cooler Sheet for Horse:

i called them first concerning sizing. My horse wears a size 5’9 175cm 69” for "fly sheets" & 6'0 / 183cm for turnout Rugs (Horseware & Weatherbeeta).

On the phone, they said that "they have heard that the Protechmasta runs a bit small" so i should order a size larger than a normal cooler/fly sheet (which would have been 6'0)...

Just to be safe, i ordered a 6'3" (so 2 sizes larger)... AND IT IT TOO SMALL!

i love the Infrared Cooler & my horse does seem to get great benefit from it but if it shrinks at all after washing.. it won't even fit him anymore... it's already very tight.

**SO IF YOU DO ORDER THIS... ORDER at least 3 SIZES LARGER THAN YOU NORMALLY WOULD**

Purchased some leather boots for £99 early December, wore a couple of times and the zip broke on one boot. I've now had to send them a second lot of photographs showing the boot from all angles so there "technician" can see. Ridiculous! It would make far more sense to return the boots so the technician can see the zip is rubbish. The item is faulty and Trading Standards will be my next contact And yes, the insurance they offer is awful and no option to cancel if you no longer have the horse. I'm done with HH after this.

I contacted Harry Hall on the phone in November for the Oneclub monthly insurance. I pointed out that I only wanted monthly insurance as I only required the insurance for a very short period of time. The customer operator asked for my bank details for payment.

I have since been informed that this monthly direct debit can't been cancelled until 12 months has expired or cancel and have to pay the outstanding amount when cover is now not required.

Very poor customer service. They seem very keen to get your payment details. I wish I had read the previous customer reviews. Shocking company

Absolutely appalling .. don't cover illnesses, and won't let you cancel if you don't have the horse anymore.

What insurance company that is supposed to cover vets fees doesn't cover for illnesses without clearly stating so.

It seems I'm not the only one who has been stung by this

AVOID!!!!!

Well, well, well...what can I say. If you want to pay out your ears for insurance only to be told we don't actually cover anything then this insurance is designed for you. Their "customer service staff" aren't professionally trained vets yet are capable of diagnosing over webchat what constitutes an external injury or not. Disposal cover isn't covered unless you let your horse bleed to death from an open wound, colic isn't covered unless the poor thing needs to undergo surgery and vets fees are only for external injuries. I have ended up having to have my horse put to sleep and my other horse has been returned to the owner who I was loaning from, this "company" want me to keep paying insurance for horses that I don't have anymore... I've just had to say goodbye to my best buddy and this company tell me I must insure a deceased animal. Absolutely appaling and I will be contacting the ombudsman, this company only care about the money, take your pounds elsewhere, save your horses life insure through someone else. Don't waste your time with this scam insurance.

Appalling customer service. I bought two Masta Vento lightweight turnouts from them and after the first use of one my pony was soaked from a very lightweight 20 minute shower. I contacted Harry Hall to return both rugs (the second not opened bought for my thoroughbred on damp mild days) and was told they aren’t supposed to be waterproof!! To add insult they refused to offer a refund for their return. Instead questioning my ability to fit a rug, requesting a photo of the pony with the rug on (as proof it fit) and reiterating that lightweights are not intended for use when it’s wet. After a lot of insults on my knowledge from them they finally agreed to take the leaking rug back and TEST it telling me should it be found to be ok I would have to pay postage and if faulty they would replace it. I then heard nothing for ages before receiving a newly packaged and tagged Masta vento in the post. No explanation or apology. But don’t get too excited I’ve had my little pony in it this morning where it’s been light drizzle for over an hour. I’ve just checked to make sure he is dry and he may as well be wearing a sponge. Totally USELESS. I can’t unfortunately review this on Harry Halls website directly to warn people (obviously they wouldn’t want a bad review) but needless to say that after owning and working in the horse industry for almost half a century Harry Hall are no longer somewhere I would recommend to buy from after such utterly terrible customer care and the MASTA vento lightweights is a rug NOT FIT FOR PURPOSE I don’t know what Masta are thinking putting their name to such a useless piece of kit.