Harvey Norman United Kingdom Opiniones 

Lovely experience from start to finish. My husband and I were assisted by Stephen when buying a dishwasher. He was very knowledgeable about the products and helped us to work out what was right for us. He made the process very straightforward and clear and it was lovely to chat with him whilst putting the order through. I would definitely recommend the store to others from the good customer service we got, thank you

Excellent service from Mario in Harvey Norman MerryHill. Wanted an Apple Watch but was out of stock, Mario ordered one in for me and phoned me when it was in stock . He was very helpful and knowledgeable.

Wow where to start, firstly the positive lady on bedrooms was amazing really nice really helpful I could not praise her enough I wish I could remember her name blonde lady. After that it was a mess.

First I get a phone call from sofa department to arrange my delivery really unprofessional call asking for payment on sofa or wouldn’t be delivered. I informed the lady we had already paid so I made my way to store turns out the man on sofa department that took the sale off the bedroom lady because it’s a different a department didn’t attach the payment to the transaction however I’m sure he got paid the commission for doing nothing wasn’t happy but a mistake ow well let it go .

The following day I got a call from the appliance department the new dishwasher I bought is not new it’s ex display they said I wasn’t happy but ok Aslong as warranty was the same no issue it was so I said ok.

Then the day after I got another call same department the ex display dishwasher they was now sending me is damaged and they just wanted to inform me before sending it I really wasn’t happy I said no and was informed they have no alternative like it or lump it basically I asked for the manager to call me back.

30 mins or so later Steve (the manager) called me back and Miracles do happen dispute being told there are no new dishwasher for that model he got me one and sent it out to me ( strange that )

On the whole it’s a really shame because the product is good but the service in that store other than the one lady is terrible.

I have since gone to another company and bought everything else I was going to buy from them because I simply can’t trust them.

Stay away use someone else

Have to the staff were very helpfull the guy larry came over to us right away and sorted us out on the fridge we were interested in also we were looking at other shops but harvey normans was the best by far the other staff member micheal was also 1st class cheers guys.

Great on time. Tidy and efficient. Polite great job

We found Conor very helpful and knowledgeable when we were looking for a new bed.

Hi there, What a nice experience! The staff, Jayden kindly and professionally helped me gain information about the product and then offered me a good price :)
Many thanks, I hope to be there again.

very bad service never will order from this company again gave wrong order it's on there system what customers order owe me £18 pounds will never give it back will report them to trading standards

We had mario helping us to find the right laptop for my friend, he was very helpful and kind. He even provided her with free extras, will be shopping from here again!

We had Mario helping us find my friends macbook for uni, he was so lovely and helpful, and even provided her with extras which wouldn’t normally come with the product. Thank you so much for such a good experience.

Delivery arrived as arranged and the delivery guys were excellent. We are very pleased with the service we received. Thank you.

Muhammad helped in the process of purchasing a new TV. He listened to our needs and was knowledgable about the products. Wasn’t too pushy. Good experience

Had a great experience at the Sutton Coldfield store today. All the staff were friendly and welcoming.
Made several purchases and they even price matched on two items.
The staff in kitchen electrical need a shout out for their help and assistance.
Will definitely be returning.

Went in today to look at beds and as we were trying a bed out the very attentive Des came along with pillows for us to use. Des gave us some information about the beds then left us to browse. She was kind, knowledgeable and not at all pushy which is what I like.

Mario was the reason we purchased.
Really helpful and personable.
Great customer service.

Excellent service! Sarah was most helpful and there was none of the hard sell. She was very professional.

Conor at Harvey Normans Sutton Coldfield branch was super helpful and informative. He helped us over the weekend make our choice when buying our bed. He gave us great advice and was really friendly. Would definitely go back in the future.

⭐⭐⭐⭐⭐ Outstanding service from Michael at Boucher Road Store, Belfast.

My young adult son has been using the same headphones for almost seven years and is very attached to them because of exactly how they sound and feel. He is autistic, ADHD, has severe learning disabilities and incredibly sensitive hearing and auditory processing, finding headphones that work for him is not as simple as picking another pair off the shelf. Something that sounds perfectly fine to us can sound completely wrong to him.

Unfortunately, his much-loved headphones were starting to break, which was causing him a great deal of upset and distress and meltdowns. Although he had received a new pair for Christmas, no matter how much we tried to adjust the settings and sound through the app, we could not get them anywhere close to his old pair.

We visited the newly opened Harvey Norman on Boucher Road and, after becoming a little overwhelmed trying to work it all out ourselves, Michael, one of the managers, came over to help.

From that moment on, Michael was absolutely incredible. After I explained the situation, he showed such patience, understanding and genuine kindness. He took the time to help my son try different headphones, adjust settings and properly test them using his own favourite YouTube videos and music.

When nothing seemed quite right, I asked if we could go home and bring back both pairs of headphones and the iPad so we could properly compare the sound. Michael immediately said yes and told us to come back.

When we returned, Michael spent almost two hours helping us work through everything. He never rushed us, never made us feel like we were taking up too much of his time and never gave up trying to find a solution.

When it became clear that the Christmas headphones could not be adjusted to sound like the old ones, Michael had another idea. He suggested a pair that he thought might be a close replacement, set them up and even connected them to his own phone so my son could properly test them.

Within a minute, my son's face lit up. They sounded almost exactly like his old headphones, and after a little adjustment, they were perfect!

What stood out most was that Michael genuinely cared about helping my son. We were in the store for a long time, but he remained friendly, patient, kind and understanding throughout. He went far beyond what we expected and made what had become a very stressful and upsetting situation into one of huge relief and happiness.

The new headphones were also on sale, and Michael took the time to explain the warranty and aftercare before making sure they were set up exactly how my son liked them.

My son left relieved, happy and excited, and says all his Disney videos and music now sound perfect and even better than his old earphones.

And Michael has now officially been added to my son's list of “shop friends”! He loves making friends wherever he goes and likes to call in and say hello when we are passing, so that says a lot about how comfortable Michael made him feel and the connection they made that day.

Michael, thank you so very much. The time, patience, kindness and genuine understanding you showed us meant so much. You went above and beyond for my son, and he is already looking forward to seeing one of his new shop friends again! ⭐⭐⭐⭐⭐

Iv brought items from here and iv been very happy with items iv brought
But the truth is the staff are the ones what make me return to the shop in MERRY HILL CENTRE
Amazing lovely helpful professional plight Got to say in the electrical department OUTSTANDING
Offered a coffee today to show off the new coffee pod it was lovely the lad there went out of his way for me and made me a latte from another coffee machine my husband had a pod coffee they were lovely thank you to all staff iv spoken to you all deserve to have a job there
Big smiles all the time thank you
Keep it up 100 % 5 stars
Management wow thank you specially today Saturday so extremely understanding

Over the moon with the service today at merry hill by Gary & Alishbah.