Went to buy a set of headphones for my daughter which were at a great price 50% reduced. The last pair were not on the shelf but Jayden went and checked to see if there were some out the back without... Ver más
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Consulta las opiniones de los clientes
Aaron the store manager was amazing!! Came back the following week to purchase a tilt and lift chair for my grandad and his help couldn’t have been better. Gave us information along every step and ke... Ver más
La empresa ha respondido
We had a fantastic experience buying a bed with one of your Salesman Connor. He took amazing care of us and was extremely helpful with everything. Very helpful as well with my disabled mother-in-law.... Ver más
La empresa ha respondido
Nice store at the merry hill centre, Gary in sales and Matt in tech support where professional and a pleasure to deal with It was a nice experience and will be my 1st call the next time i am in the... Ver más
Información sobre la empresa
- Tienda departamental
- Tienda de electrónica
- Tienda de muebles
- Tienda de ordenadores y accesorios
- Tienda de ropa de cama
- Tienda de sofás
Escrito por la empresa
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Información de contacto
4,6
Excelente
2 mil opiniones
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Friendly and helpful staff.
Tanyum and Dillon were so helpful when my wife decided to update her iPhone and iPad. Good price and excellent service- I would recommend.
Tracey was particularly helpful when we decided to replace our bed and mattress. Knowledgeable and friendly service- I would recommend.
Thank you to all of the above staff.
20 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Good morning,
We're so pleased to hear about your positive experience with our team members. It's wonderful that they provided such helpful, knowledgeable, and friendly service for both your electronics and furniture purchases. Thank you for your recommendation!
Many thanks,
Katie.
We have all done it before...A trip to…
We have all done it before...A trip to Harvey Norman to look for new suitcases, and I purchased a new Vacuum Cleaner!
The store is relatively new to Sutton Coldfield, but I recommend you all visit. Spacious, clean and welcoming. Top marks to Louise Terrett who was on electricals, and gave me the sad news that they do not sell suitcases! However, she was stood next to a well known vacuum that I had been researching for months, and as a "Display Model" was duly reduced. After a demonstration and after many questions, I paid for they vacuum. Louise was a breath of fresh air. Helpful, professional, honest, and had a sense of humour, even helping to pack the vacuum and transport it to my car. Nothing was too much trouble. She is a credit to Harvey Norman and I absolutely recommend a trip to the store, and seek out Louise. She is what Customer Service is all about! Priceless.
18 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Julie,
We are absolutely delighted to read your wonderful feedback! It's fantastic to hear that your visit to our Sutton Coldfield store was such a positive experience, even leading to an unexpected but excellent purchase. We truly appreciate you highlighting the exceptional service you received from our team member. We always strive to provide a welcoming environment and helpful, professional assistance to all our customers. Your kind words truly reinforce our commitment to outstanding customer service. We are so pleased you enjoyed your time with us!
Kind Regards,
Kevin
Poor customer service
Poor staff lack of interest lack of customer service and poor communication in my option very ignorant and no idea how to acknowledge a customer for a flag shop store it’s the worst store I’ve ever been in to try and spend money on a new iMac unmanned stands no staff and initial communication of “yeh you know what you want “ very unprofessional and list my custom and recommendations now
14 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Martin,
We are truly sorry to hear about your disappointing experience at our store. We understand your frustration regarding the lack of staff assistance and the unprofessional communication you encountered. We are taking your feedback seriously. Can you email the details to our customer support team at customer@support.harveynorman.co.uk
Kind Regards,
Kevin
Very professional service and…
Very professional service and knowledgeable staff. Would definitely recommend the store.
23 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Tracy,
We're so pleased to hear you received professional service from our knowledgeable staff. We truly appreciate your recommendation and kind words.
Kind Regards,
Kevin
I ordered the Dyson Supersonic Straight…
I ordered the Dyson Supersonic Straight + Wavy Hair Dryer as a special 21st birthday gift for my daughter. Unfortunately, the hair dryer arrived with the curly hair attachments instead of the straight and wavy attachments that were clearly included with the product I purchased.
I contacted customer service before my daughter’s birthday, explaining the situation and asking if they could simply send the correct attachments at no extra cost. The hair dryer itself was exactly what she wanted, and I didn’t want to take away her birthday present.
The only solution offered was to return the entire item for a replacement, even after I explained that the gift had already been given. This is inconvenient, unnecessary, and very disappointing considering the mistake was theirs.
A premium product should come with premium customer service. Sadly, my experience was the opposite.
22 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
hi Joanne,
We appreciate you sharing your experience with us regarding the recent purchase for your daughter's birthday. We sincerely regret that the incorrect attachments were included with the hair dryer and understand your frustration with the proposed resolution. We recognize how important this gift was and how inconvenient it is to have to return the entire item. We are reviewing our internal processes to prevent similar occurrences and to improve how we handle such situations. Your feedback is invaluable as we continuously strive to provide a better experience for all our customers.
Kind Regards,
Kevin
We found Conor very helpful.
13 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Ian,
We're so happy to hear that our team member provided you with such helpful assistance. We appreciate your kind words.
Kind Regards,
Kevin
Great experience in the Holywood…
Great experience in the Holywood Exchange store today. Davy was very helpful in finding us our dining table. Great customer service.
22 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Adam,
We're so glad to hear you had such a positive experience in our Holywood Exchange store. We appreciate your kind words about the helpful service you received while finding your dining table.
Kind Regards,
Kevin
Terrible experience purchasing two TVs
Terrible experience purchasing two TVs. Was called to say they were out of stock, so offered an alternative. Why would you advertise and sell an item online if it is out of stock? Clearly their systems are not up to date. The they shipped the replacements immediately despite our request for a scheduled delivery at a later date. Now just hoping they turn up intact after being kicked around a warehouse for two weeks!
19 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Andrew,
We appreciate you sharing your experience. We are concerned to learn about the issues with your TV order, from the stock discrepancy to the delivery scheduling. We are reviewing our inventory and shipping processes to prevent similar situations.
Kind Regards,
Kevin
Excellent experience from the minute I walked in the store!
Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicated time to understand what I needed and find the best product for me.
21 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
HI Doc,
We appreciate you sharing your positive experience. We're happy to hear that our team provided an expert and genuine conversation, making the process easy. We're glad they dedicated time to understand your needs and find the best product.
Kind Regards,
Kevin
Great customer service
Steve at the Sutton Coldfield store was so helpful! We needed our new tv delivered the same day and he made it happen. Great customer service!
21 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Sophie,
We're so happy to hear about your positive experience and that our team member was able to arrange a same-day delivery for your new TV. We appreciate you sharing your feedback!
Kind Regards,
Kevin
Mario was super helpful and we…
Mario was super helpful and we purchased a lap top from him
20 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi John,
We are so glad to hear our team provided such helpful assistance with your laptop purchase. We appreciate your kind words!
Kind Regards,
Victoria
Good,relaible and effecient,,thank you…
Good,relaible and effecient,,thank you very much..
21 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Ronald,
We're happy to hear that our service was reliable and efficient for you. We appreciate your kind words!
Kind Regards,
Kevin
Notifications of delivery
Notifications of delivery - considerate staff
21 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Malachy,
We are so glad to hear that our delivery notifications and staff were considerate. Thank you for your kind words!
Kind Regards,
Kevin
Had a great experience at Harvey Norman…
Had a great experience at Harvey Norman Belfast Boucher road, Mark and Craig were both really helpful and would strongly recommend them to anyone, thanks again!
20 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Elkil,
We're so pleased to hear about your great experience at our Boucher Road store. We appreciate your kind words about our team's helpfulness and strong recommendation.
Kind Regards,
Victoria
Mario was really great and really easy to talk too
Mario was really great and really easy to talk too.
Harvey Norman is great and the staff are really helpful.
Plus they even chuck a few extras so please check it out
20 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Raffath,
We're so glad to hear you had such a positive experience with our team and found them helpful. We appreciate you recommending us!
Kind Regards,
Victoria
Good and wide selection of products
Good and wide selection of products. Staff were friendly, knowledgeable and helpful. Mohammed assisted me and gave an excellent level of service.
20 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Charles,
We're so happy to hear you had such a positive experience with our wide selection of products and friendly, knowledgeable staff. We appreciate you highlighting the excellent service you received.
Kind Regards,
Victoria
Nothing bad to say
Reliable and accurate updates via the link. Pleasant delivery guys who were good with my dog.
20 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Elaine ,
We're so pleased to hear that you received reliable and accurate updates. It's wonderful to know our delivery team was pleasant and good with your dog!
Kind Regards,
Kevin
Great communication
Great communication
Delivery on time.
Very helpful and efficient delivery men
19 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Peter ,
We're so pleased to hear that you had a positive experience with our communication and on-time delivery. It's wonderful to know our delivery team was helpful and efficient!
Kind Regards,
Kevin
delivery of suite
The 2 delivery men were very friendly and professional. They took great care bringing the suite into my home and put it together. Highly recommended.
19 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Karen,
We're so pleased to hear about your positive experience with our delivery team. It's wonderful to know they were friendly, professional, and took great care with your suite.
Kind Regards,
Kevin
I spoke to Michelle she was really…
I spoke to Michelle she was really friendly & knowledgeable on the tumble dry & ac unit I was in in would highly recommend
19 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Mark,
We're so glad to hear you had such a positive experience and found our team member to be friendly and knowledgeable. We appreciate your kind words and recommendation!
Kind Regards,
Kevin
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